I would actually really love to be able to give this place five stars, because they do so many things as well as anybody in town, and they deserve a lot of credit for what they get right. But it doesn't quite work out that they're spectacular across the board, and at the prices they charge, you can't really let them wiggle out with full marks.
First off, the service is amazing. Easy-going, friendly, cool people across the board in the front of the house. They tolerated eight knuckleheads in my group last night having a knucklehead college reunion in the middle of their busy Friday night, and they handled without so much as lifting an eyebrow. We took forever to make up our minds, we made them come back a million times, we made lots of smart assed comments, we asked lots of silly questions, and they still acted like they were glad to have us the whole time. Plus, they clearly know the menus inside and out and happily do everything they can to make sure you have a great time. Maybe the best service I've ever had in a restaurant.
Second, the dining room, as has been mentioned countless times, is really pretty gorgeous. High ceilings, spacious, dark, well appointed throughout. Not quite sumptuous, but tasteful enough, and always comfortable. Very much in the mode of mob chic, as has also been mentioned. They even have the little electric shoeshine things on the floor in the men's room. You feel like you have been teleported back to the 50s or 60s in Vegas or some other mob town. Unless you're completely preoccupied with contemporary style, there's everything to like about the way the place is set up.
The bar is great--the bar itself is attractive without being too showy. It's lit to be the centerpiece of the room, which is fine. It's well stocked, and the servers know how to take cocktail orders, for sure. The wine list is pretty great and the prices weren't overly ridiculous. The "Captain's List' is pretty obscene but some of the bottles on it looked like they were probably pretty exciting for oenophiles. The bad news about the bar is the beer program. I get that it's hard to sell most people genuinely interesting beer, and it's not like all they have is Bud and Bud Light. But their tap handles were meaningless for a hardcore beer fan. You can safely say that most Red Robins have a beer selection at least as good as El Gaucho's and, even if that's the only model that's profitable for them, well, it's still frustrating for a beer fan. Granted, steaks do generally pair better with red wines, so this is not exactly unforgivable.
Appetizers and sides were awesome. The salads didn't look like an awful lot, but the kamimotos on the half shell were fantastic, the wild mushroom risotto was perfectly cooked and delicious, and the roasted brussels sprouts with almonds were fantastic next to the steak.
Now we get to the frustrating part. The steaks. Probably every single steak out of the 8 we ordered was overcooked. Now, I know I said earlier that this was a "busy" Friday night, and the kitchen looked steady, but, truly, half the tables were empty. And they still managed to overcook....every single frickin steak on the table. OK, stuff like this happens, but our steaks ranged from $40 to $62, and prices like that imply perfection at every step of the way from in the door to the out the door.
Secondly, still on the steaks here, they proudly trumpet their selection of USDA Prime beer everywhere. I realize their approach to decor emphasizes the nostalgia trip, but patting yourself on the back for serving Prime really reeks of the old days. They even have plaques saying Proudly Serving USDA Prime, or whatever, on the wall in the hall outside the men's room. Come on. You see the same badges at the meat counter at Fred Meyer. Fred Meyer is better than it used to be, but they charge a lot less than $62 for their steaks there. If you charge as much as anyone in town for your steaks, people expect to be hearing about grass-fed, certified organic beef, maybe some wagyu. Prime should be an option, and probably pleases the expense account jacket and tie crowd a good deal. But it's hard to jump up and down about overcooked Prime steaks at $56.
I ordered the Peppercorn New York steak--16 oz., $56. They went a little crazy with the peppercorns, almost overpowered the steak. I really have no black pepper threshold, so I could forgive that, even at these prices. Most irritating were the multiple bites of gristle in some corners. Plus, as mentioned, it was supposed to be rare, and was barely pink in the middle, thoroughly charred in many spots outside. I order charred rare sometimes, and I am sure they are equipped to cook that way, but that's not exactly what was expected--given how every steak was overcooked, it's not hard to imagine there were a lot of flareups on the grill last night that the cooks simply didn't bother to control.
In the end, it was great, but not $150 a head great. And that's what it cost. read more