As much as I understand that it's hectic to open a new location, but having people wait outside on the sidewalk in humid 90 degree heat with babies and elderly people is not a wise choice. Swag is fine but could you please offer water to those in the sweltering heat instead of crayons and coloring sheets? Cater to the children but also don't forget the paying adults... read more

Drove 15 minutes out of my way to hit Eegee's to get some pretzels with cheese only to be told "That's a Tucson thing." Very disappointed that the Mesa Eegee's is not a true Eegee's. read more

I was excited that Eegee's was coming to the valley. Everytime I was in Tucson, I would grab one and my wife loved them from here time at UofA. We took the kids last Saturday 8/21. I figured after a month of being open, they would have had the kinks ironed out and it wouldn't be a zoo. Boy was I wrong. Upon arriving the drive through was wrapped around the building, but the dining room looked ok. We couldn't figure out how to park! They had cones and signs blocking entrances to their own parking lot trying to direct drive through traffic. It did not have the desired effect. Drive through customers were ignoring the signs. I finally got into the parking lot, leaving when I was done was an even bigger challenge. I finally got fed up and moved their signs so I could leave. I am surprised that the Town of Gilbert hasn't put a stop to this. Other fast food restaurants have figured out how to deal with long drive through lines, why can't Eegee's. Upon entering the dining room, there was one person working a register. It was unclear what was the line to order and the line to pickup. Once I got into the right line, there was a to-go order in front of me. The cashier disappeared to fulfill the to go order. They ordered 3 party packs which were ready, but couldn't find cups. She left taking orders to find cups. There where three people filling Eegee cups, one walking around like they were lost and a manager refilling the Eegee freezer and no cashier because she was trying to find cups. After over 5 minutes of waiting for my order to be taken, I called to the manager asking if someone could take orders. He said she was busy and would be back. Turned his back to me and went on with what he was doing. Meanwhile the line to place orders was at least 10 people. After I placed the order, the people filling the cups could not call the correct name. When I asked who the order was for, they told me a different name than they called. When I asked if it was for me, they said oh yeah. They were out of 8" bread at 5:30 on a Saturday. I would guess this is their most popular size. They wouldn't let you order an 8". They couldn't cut a 12 to be an 8. You had to order a 12 or a 5. I tried to bring this to Eegee's attention through their website. It has been a week since I submitted my concerns and have received no response. Since corporate failed to address my concerns, I decided to post publicly here. After a month of being open, this issues should be worked out. Staff needs training. All staff including the manager. Something needs to be done with the drive through even if that means staff is directing traffic. This visit was not what I was hoping when I heard they were coming to the valley. read more

Just okay. First disappointment was an incomplete menu. Expected to be able to order the normal eegees items but there was no pretzels, no hot dogs, no chili. Half the order for my family had to be changed because of this. No small cookie for the kids meal. Was specific about how I wanted the sandwiches made and 2 out of 3 were made incorrectly (order was to go, so no opportunity to get it corrected). Had to ask for cookie and cheese sauce that was left out of the bag. Sandwiches were good. Some people were friendly, some could work on there politeness. Unlikely to be back for anything but drinks (eegees) unless they add the full menu. We'll just go when in Tucson where they have the full menu and don't get my order wrong. read more

They sent wrong size sandwich even though the sticker on it said what it was supposed to be. Turkey and cheese is pretty simple but couldn't finish it as the turkey tasted bad. read more

Completely unacceptable. I understand a shaky day or two but nearly a week after opening with a drive thru wait of 2 hours? Nope! I could've drove to Tucson and back within the time it took to take my order! read more

Last night was the first time my daughter and my self had eegee's. We where greeted with a smile. I wish I would of gotten the young lady's names. I can say it was at the restaurant located on valvista and baseline. Once again you thank you read more

We ordered for a family of four and the line was fairly long but not too bad (about 10 cars deep). The frozen drinks are the main attraction. The food was okay. We generally liked it. The soft bread is very fresh. The crinkle cut fries are great. The meat and toppings are mediocre, about the same as Subway. The staff was very friendly but they seem overwhelmed. The sandwiches were not made as ordered (asked for plain sandwiches and they were loaded with toppings) but not the end of the world. I think once the wrinkles get ironed out it will be a decent sandwich shop in town. If management reads this my only other comment is that it was a little disturbing watching the staff dumping almost empty buckets of slushee into the new buckets, and the bottoms of the empty buckets were covered in patches of black gunk. Maybe it's totally normal but I wondered how much if that gunk was falling into the new bucket. Just as a suggestion you might want to do that out of sight of customers (if you're even supposed to mix old product with fresh product at all). This restaurant is off to a rocky start but they will figure it out. If they can get it dialed in, it has potential to be good beyond just the UofA Tucson nostalgia crowd. read more

Ordered delivery from this location. Wife ordered a Grinder and I ordered the club. Wife's sandwich came with no salami, which is bad enough, but my Club sandwich only had bacon! Just horrible. I will never order from this place again. How do you make a Club sandwich and forget to put ANY meat on it??? read more

People there are very unprofessional. Had no effort what so ever in things! I would not recommend eating there. Food was nasty the frozen drinks were worse part of it never would get one again. But everyone working tonight was unprofessional massing around, taking their time to get with a customer. People were just standing around doing nothing for their job and had unnecessary attitude towards their job. Again would not recommend for the poor customer service and dry food. read more

As a once upon a time Eegees manager this place needs to get their act together..., first they are SLOW and second to hey don't know how to make eegees drink with more than one flavor, did anyone show them how to half a eegee ?? Honestly I'm sad with the service here cold fries half full ? No up sale on cookies of the month, I often forget about grabbing ranch/ house sauce because they never offer this place is a MESS someone from Tucson needs to help them. read more

We heard great things about eegee's prior to visiting this establishment today. Unfortunately we did not have that same experience. While we were in the drive thru we looked at the online menu and everything looked delicious and we were excited. We got strawberry eegee which was quite tasty! It's sugary but it's still a nice beverage to indulge in. We paired it with some cheesy bacon fries which were good since we were so hungry but the cheese and bacon were simply tossed on. I expected the cheese to at least be melted. Lastly and most important, the sandwiches we got were SOILED. SOGGY. They were sooo drenched in what I'm guessing was some sort of italian dressing that when we went to pick up the bag to exit our car, the bottom of the bag started to rip!! I thought maybe it would just be that side of the sandwich that was soiled but when we opened it, the WHOLE sandwich was soggy. We both got 12' sandwiches but could not bear to eat more than half. I hear this location is new so I am curious of the location in Tucson is better! read more

For my first time ever being here. Very disappointed with the sandwich. It was soggy? I did not eat but about 2 bites. My cheddar fries were nasty. Only good thing was the beverage. I wasted $25. read more

Not a fan. I found pieces of something brown in the bottom of my pina colada eegee. One of the pieces was the size of a dime. I ended up throwing it out. read more

I am from Tucson and go to asu now Iv been waiting to find time to drive to Gilbert to go the the place Iv been deprived of since I started college I was so excited but so disappointed. The service was ridiculously slow they forgot my ranch at the drive thru at any other place I would of just of been like whatever I have ranch at home but part of the eegees experience is ranch so I had to park and walk in and wait in that line. So 2 extremely slow lines later I get home to my sandwich being wrong I asked for extra Mayo and there was barely any they did remember to not add tomatoes. At this point I might as well drive to Tucson to get eegees because this was not worth it at all seems like the Walmart version of eegees read more

They need to figure things out ! Came yesterday and they closed 30 minutes early then I come today and the only thing that is open is the drive thru. This place is wack. read more

Don't understand the hype around it. Tastes like gas station food- nothing special about it.

I was debating whether or not to give this place 4 or 3 stars. Because we waited 35 OR MORE MINUTES for are food!! And the only reason I gave it 4 instead of 3 is because there cheese fries are really good. read more

BIG FAN OF EEGEES!! Been waiting for them to open one here for for 21 years!! Went there today and although there was a long line inside (you have to eat it there while the fries are hot!), it moved at an acceptable pace. Although it was busy and the drive-thru line was long, the food was perfect! Just as expected!! I had the tuna on whole wheat and hubs had the original grinder and we both had fries! Nothing like it! Must try!! Open up a few more here, please??!! read more

It was my first time going to eegee's. Finally a place that knows what a grinder is. I grew up in Connecticut and we had grinders and hero's no subs. Outside of the Northeast when I'd order a grinder they would look at me and say "What is a grinder"? The only difference is the bread. The white bread you use is very heavy. I had to pull apart most of the bread, but other than that. I'll be back. Yum taste of home read more

I got the original grinder and tastes like subway, I got the cheese frys and did not even taste like cheese. Worst then a gas station. I also got the strawberry drink eegee tasted bad. My boyfriend got the ranch sandwich also tasted like subway, he got ranch frys they were OK, and he got the pina colada eegee and he hated it. DO NOT RECOMMEND. read more

Staff was so friendly! A few things were forgotten on my order. Which I wasn't upset considering they are so busy and doing an amazing job despite. I let an employee by the name of Haley know and she went above and beyond to correct it. Will definitely be back!!! read more

I grew up in Tucson and was so excited to finally get an Eggees in town. But I am very disappointed. The food is still as I remember but the WAIT is sooooo long! I have been 10 plus times to this location. I have even gone when there was no one in the drive thru. But regardless of what time I go it takes forever to actually get my food. I'm not sure if it's the culture management has set but there is no hustle going on at this location. Everyone takes their sweet time. If your on a lunch break or looking for a quick bite this is not the place for you. read more

I go to various Tucson locations and always love it. I have had my worst eegees experience to date here. Waited 30 mins in the drive through (it was the lunch rush understandable), lady taking my order doesn't understand half of the things I'm saying, and then once we get our food we're missing food items. Couldn't even get into the parking lot with the drive thru so I had to park in a neighboring restaurant and walk back over. Waited for my missing items and got back to my car to see they neglected to give utensils. Had to go back in again. There were so many staff members there, it's hard to believe that orders were coming out wrong. Had to get in a line of people trying to get their orders corrected. Not worth the trip or the wait. Will not be back and will be sticking to the locations in Tucson. Very disappointed. read more

So good. When I left Tucson, one of the things I missed most was Eegees. So glad to have one in Gilbert. Preston, who took our order was great. read more

I grew up in Tucson having Eegee's anytime. Once we moved to Mesa, we missed it. Now we have 3 locations close to us. We are so glad to have eegee's close by. read more

if I could give them a 0 out of 5 I would. We walked in and I noticed that these two girls that were making our drinks were mocking the way Indian people talk. it wasn't even good it was straight up annoying. customer service wasn't good either, but just the two girls that were the scoopers or whatever. read more

I love me some eegee's drink, my sub was awesome. Just like I remember it was. Valley people are going to love this place once they open more restaurants around the valley. So hurry up Eegee's read more

Service is the worst I've ever experienced at any establishment in my entire life. Cashier had a bad attitude told co worker she was going to punch someone in front of all the customers. Manager was clueless. Lobby full of hangry customers waiting 45 minutes plus for a sandwich they ordered online and was supposed to be ready on arrival. read more

Friendly staff, but sandwiches were not as good as they are in Tucson, and a couple of items were left off of our sandwiches. Almost every table in the sitting area was dirty and the restaurant didnt seem that busy at a couple of hours after the 6pm dinner rush. read more

The original grinder is what I order and it was super good! I also got a strawberry and peach eegee which was amazing definitely 5 stars for me! read more

I'm from Tucson. Grew up with Eegees. Was excited to see them come to the valley and made my first trip there today. Went through the drive thru. Should have timed how long it took. It I was waaayyyy toooooo looooong. Once I got to the window I still had to wait. Many employees in the store that appeared to be doing nothing but screwing around. Eegees if you want to make it here you're going to have to work out a lot of kinks and get the teenagers you hired trained. Your system so far is broken. read more

After seeing all the hype about this restaurant in Gilbert I figured I would give it a try and so at around 5 o'clock on a Thursday there was 2 cars in line so I figured that today was they day. I can now see why the hype was over. Had to repeat my order multiple times and the person taking it couldn't get it right, then when I got my food the fries were soggy and the sandwich bread was sticking to the wrapper and was kind of stale tasting. Maybe that's what people like about this place but I can assure you that I won't go back. read more

Severely undercooked fries (not edible), dried out bread, terrible unprofessional service through the DT

Worse possible service ever! I have been a Tucson Eegee's customer since the chain started. Never and I mean never have I had such terrible , understaffed service! I will never cross the threshold again. Food was average at best. The founders won;d be ashamed of the food quality. read more

I can't thank this team enough. Busy and fast. Great combo!!

Lol - the worst customer service experience I have ever had at a drive thru, hands down. Honestly, I'm laughing in my car right now because I can't really believe it. Let's be real - Eegee's has a limited menu - which should be a good thing in terms of efficiency. However, when I pulled up there were two cars in front of me. After placing my order, I pulled around and waited in line for TWENTY minutes. I was waiting in the drive thru line for so long that the lady in the car in front of me actually got out of her car and walked up to the drive thru window to see what was taking so long. Needless to say, by the time she got up to the drive thru window she wasn't happy. She got a drink and pulled away. And by the time I pulled up I got a shitty apology for the wait time from the staff - and when I asked if my order was even ready I got an eye roll and a "yah it's ready" - and I promptly pulled away without paying or taking any food. The staff here is abominable. The efficiency was pure garbage. I am honestly appalled by the whole thing. Will never go back and I'd advise everyone to eat ANYWHERE else. read more

Ordered online for pickup and went to the door to find it closed. There were people inside cleaning that looked at me and looked away so I figured I needed to hit the drive thru. Silly to find you still had to wait in line in the drive thru to get my online order (seems a little counter productive but ok). I get in line and I'm about 6 cars back not bad. After 28 minutes...to move 6 cars...i finally get to the speaker. The man at the speaker asks me to hold for a moment and he'll be right with me. Couple minutes later he comes back on and says there is one more ahead of me and please continue to hold. I let him know I was just wanting to pick up an online order and he asked my name. Aftee repeating my name 3 times, he told me they had been having issues with online orders and couldn't find mine. He asked me to pull forward and order at the window. I asked if he wanted me to order at the screen so they could start on my order and he said no pull forward. I think the person in front of me had the same issue as they were at the window for awhile and only got one bag. At the window they asked for my name again and then asked if he could see my phone to confirm the order. I handed them my phone. They subsequently found it (which is concerning, where was it????) Needless to say after waiting an hour to move 6 cars the fries were cold, icee was just juice after melting and the sandwich we ordered toasted was not...Was really excited as I had heard good things but VERY disappointed. Not sure if this is how you do business or just a bad night but if it's the former, VERY DISAPPOINTING. read more

This particular establishment is an absolute waste of your time. It is solely teenagers working behind the counter who are often too busy attending to their friends hanging out in the lobby to even recognize they have a job to do. Employees are hitting eachother in the head with the bags they're putting our food in and you have to speak up and call out someone's attention if you'd like to be recognized enough to place your order. I personally love their Eegee's but have NEVER had a good experience. I work for Doordash and Uber Eats occasionally and the 3 times i've tried to pick up an order it wasn't ready, the order was incorrect, missing items and no one behind the counter would even address me enough to tell them I was picking up an order. I am one of many drivers who blacklist this restaurant. Managers are just as bad and have absolutely no authority over those working here. I'm sure my concerns will be "passed along to the internal team and hope I visit again." Save the automated reply and simply do better. read more

My first ever experience was with this store and wow was that first experience a great one. But not that I've gone another 2 more times it's just gotten worse and worse. Last time went we got our order which was a simple provolone and Turkey sandwich but the nice young girl taking our order just didn't know how to take the cheese off like we asked it seems to complicated to ask for a sandwich with cheese in its name to be removed. And when we got asked about our sides we weren't informed they didn't have lays chips anymore when we asked the girl just said they don't even sell that. And she was kinda confused again. This time my latest encounter today I simply wanted the chicken and ranch sub.. 8" meal. But instead got a 8" ranch club. Not even close to what I wanted.... Also asked for a meal and didn't get that. Women on the headset immediately told me my total without asking if I was finished. I ordered another provolone and Turkey no provolone for my girlfriend which was again supposed to be a meal. But only got my subs and drinks.. literally charged me just as much for separate orders than a meal like I asked. read more