Door to door sales person tricked my elderly non-english speaking mother into thinking that their service would "Never allow ants in the house again" for $165. He left after taking her credit card information, but did Not give her any receipt or business card, anything with the company information on it. The next day, she told them she wanted to Cancel the service and they said ok, no problem AND THEY CHARGED HER CREDIT CARD THE FULL FEE ANYWAYS!!! BE AWARE OF THESE SCAMMERS! read more

The technician Justin came out and did a fantastic job for our spiders and webs. Very courteous and friendly

Terrance came by for our first treatment today. He was friendly and efficient, listen to and addressed my concerns. We are looking forward to working further with him and to getting rid of the ants around our house! read more

Their representative knocked on my door despite the no soliicting sign, refused to leave when I pointed it out, then started filming me in a clear attempt at intimidation, and gave his name as "tommy toughnuts". Never never never hire these people. read more

Andre is been great as always and best to his job,, very satisfied with his work, he is very professional and dedicated to what he does..

Horrible work, did not spend anytime to do the initial treatment correctly. Still have pests and I have not wanting of their service. The say the initial treatment could be done and could cancel any further treatments if not happy with the work. That statement is a lie and they say you are in a contract and will charge you for breaking the contract. What BS from this company. Do not engage with this type of operation. Run. read more

These guys are relentless sleazy salesmen that constantly knock in my door and bother me while I'm busy. I have a no solicitation sign and yet they still bother me. I should report them. They do it every single year. This year, I decided not to open the door and entertain their sales pitch because in previous years, when I open the door, they drop off ant eggs inside my house and on my door step. It's always funny that a few days after they leave all of the sudden ants show up out of nowhere. They are sneaky about it!! A friend of mine told me they also slip eggs into her mailbox, on her mail, and on her packages sitting at the front door. Just be careful of these frauds! Look around your front door after they leave. That's how they get their business. read more

I have 3 no soliciting signs AND a sign that says do not ring the doorbell and this eco shield solicitor opened my outside door to knock on my main door and then RANG the doorbell. Seriously? read more

Shout out to Mike for the most fun sales pitch I've ever had. Most people who stop by the house selling something look miserable. He was a great rep for his company. Give this kid a job higher up being the face of the company in social media and send him to pitch businesses at chamber meetings. Might do something for your yelp ratings! read more

We got scammed into an expensive 2 year contract. The services do not work given the requirement to call back to address spiders and ants. The follow up time could take weeks before they get to you. Do not waste your money and time. read more

WOW--She was awesome....She even went UNDER our deck (in the mud) to spray for the spiders. And so personable! Cannot say enough good things about her. THANK YOU read more

Not great experience. I let them go after three months and they are still invoicing me 5 months later and now I'm in collections. They pretty much call me every day. So if you want annoying, someone calling you from over seas everyday. This is the company for you. I literally called three times re-canceling over and over again. We have family friend handling the pest issue which is basically non-existent. We hired Eco for exterior potential pests due to new puppies. ie. ticks. All of a sudden there are issues in our house.. Makes you wonder. . read more

BEWARE! We have had terrible experiences with this company from the very beginning. Customer service is a joke. I have spent so much time telling and retelling the complaints to someone in a call center only to get a slew of text messages that only illustrate to us that no one in this company communicates. The right hand has no idea what the left is doing. Leaving work early to be home for an interior service appointment window, only to come home to a notice that they showed up 45 minutes before our scheduled time slot so we'll need to reschedule?..infuriating. There are plenty of other options out there. We have HUGE regrets signing a contract with this mess of a company, and the amount of time and money wasted is disgusting. Oh, and we still have mice. Awesome. read more

Three months ago a person came to my backyard,Aiden, where I was planting plants, pushing their service. I refused more times his services, but he still tried to convince me, after a $40 discount, I said that ok I can try one time and he said ok, didn't mentioned nothing that I was signing a contract. He said just I need to sign for pay the service and this is their policy, he was taking advantage that I was a little bit busy and didn't read. After one week I called them to say that their service didn't worked at all, I noticed more and more ants in my house. Then I found out that I was on a contract, and the cancellation fee is $250. I said that I don't have this money to pay them, I have kids to feed. They said that will take me to a collection agency. They are without shame! And a big scam! Don't loose your money! read more

I Am very upset, I hired this company & after one of their indoor services I noticed over ( $1,000 Cash ) was missing from my home. I called the company they said they were going to "investigate". Well after a month passed trying to get a hold of a manager was impossible! Finally canceled my account they wanted to come service one last time, ABSOLUTELY NOT!!! NOT AFTER I LOST TRUST IN THE COMPANY! Long story short they never reimbursed any of the money missing& I wish I would of read the reviews before hiring them. I WOULD OF NEVER HIRED THEM!!! read more

Tyler was very thorough and very polite during the treatment. Explaining all proceedures and answering all questions. Thank you

So here's the deal. The way these folks stay in business is door to door cold sales. They send a nice, slick, fast talking person to your door who quickly breezes over their service and even quicker, tells you select portions of their contract. If your response is negative, they will bring up black widows, brown recluse, ticks, fire ants, termites or whatever named pest that they see causes a fearful response and then dials in on that fear and applies great pressure to sign their contract NOW. When a slick, fast talking salesperson is standing in front of you playing on your fears, most people will not take the time to google reviews on this company. If potential customers did read typical reviews on this company, no one in their right mind would sign their "contract". EcoShield would be out of business within a year... once all their contracts lapsed, if they used standard advertising. After reading through quite a few negative reviews and then reading the EcoShields responses, WOW! Who is the poor clown (or clowns) these folks employ to respond to hundreds after hundreds (literally) of horrible reviews? Seems to be the trend at EcoShield, lots of slick, fast talking (writing in this case) folks employed. After being unsatisfied by my experiences with a company who claims a 100% satisfaction guarantee, I cancelled my service today. $189.00 for 15 minutes of labor to spray $5.00 worth of product just doesn't make sense. Especially when the pests never seemed to diminish inside or outside the house. Also, scheduling for technicians to show up after 4:00 pm was weirdly a problem... almost as though they didn't want me to be home during their applications. Though I was told specifically during my initial sales pitch that I could cancel with zero penalties any time after the 2nd service call I was charged a $150.00 fee. Again, spoke to 2 customer service reps who were slick, fast talking folks. These "customer service representatives" couldn't seem to understand that if you have a 100% satisfaction guarantee but the customer is still unsatisfied, then the company has failed to meet their end of their "contract", ultimately rendering the agreement failed. However they still felt compelled to hold me to my (apparent) end of the "contract". I've never left a review for anything in my life but I decided it was required this time in hopes that maybe someone will take the time to read these hundreds of warnings to stay away from the company. DO NOT DO BUSINESS WITH THIS COMPANY! Additionally, look at other websites (other than EcoShields website) with reviews for this company as well. Literally hundreds after hundreds of reviews stating the same general complaint and the same warning... DO NOT DO BUSINESS WITH THIS COMPANY! read more

Nick and Andre did a very professional investigation of our "mice" situation and determined that additional sealing of the house was warranted. We appreciate their diligence. read more

The service was very ineffective. We saw more mice after they set one black box in the front yard. We never saw them again and were charged for two months. ($360). They also charged us a $150 cancellation fee that was not communicated to us on the original sales pitch. I was left on endless hold trying to speak to a supervisor. Stay away from this Company. read more

Like many others I was scammed by this company. the salesman George Mercatoris was so pushy and unrelenting. I did sign the contract after being promised web removal from my basement. when the technician came he could not have been nicer but could not preform the web removal as promised. I should have looked on yelp these negative reviews are all true. read more

We just cancelled our Ecoshield service because my husband is able to do what we need for pest control. However, it took two days of phone calls and several emails with multiple EcoShield Reps to finally get them to cancel. We thought our contract was "cancel anytime" but it was for 3 years. (Who signs up for 3 years of service when you have no idea whether you will be happy with the service?!). I also learned from a neighbor that the EcoShield Salesperson in our neighborhood this past summer told them that we have an infestation, which is not true. Apparently we are not the only customers who are unhappy with EcoShield as there is now a class action lawsuit: " In June 2025, Gianaris Trial Lawyers filed a national class action lawsuit against EcoShield Pest Solutions and its affiliated companies. The lawsuit centers around EcoShield's use of misleading sales tactics, particularly the promotion of fake "limited-time discounts" that are later weaponized as unauthorized cancellation fees. According to the complaint, consumers were lured into signing contracts via tablet devices, often shown only a signature field, and never given a meaningful opportunity to review the full contract." Buyer Beware! read more

A pure scam. Impossible to cancel. Bombarded with phone calls, texts and emails. Will not take no. Service nonexistent. Guy walks around throwing done some granules. read more

This company is a huge scam. Their service is totally pointless and absurdly overpriced. The "spray" doesnt work to prevent bugs like spiders, ants, gnats or other pests, The subscription program will totally screw you over if you commit and then realize you bought a dud. Cancelling the service will only trigger more expense for you because then you'll get charged full price. Dont get fooled by Ecoshield. You will regret it. read more

Eric was most helpful and did a great job. Even on Good Friday and running late he did not cancel and kept the commitment. Spent a lot of time making sure any issues we might have had were resolved. read more

Just don't do it. I signed up because of their environmentally safe products but that is ALL they have going for them. Their customer service is way below par. Lots of trouble booking/confirming services. In addition to this - I had to move early for an emergency. The "kind" people at EcoShield said they would waive the early termination fee. I thought to myself 'wow, that's so nice of them!'. I would have totally paid for it but figured 'well, that's money saved'. A few weeks later, I kept getting calls from them looking to collect. I spoke to someone on the phone and they said 'just send the listing of your house as proof of move'. Sent it. Kept getting calls. Talked to someone else who said 'oops, we will waive it. Sorry about that!' 45 days later, my credit score drops and I get an email from them saying I'm 45 days past due. TWICE they said they were removing the fee that shouldn't have been there in the first place. Kept getting calls, kept getting emails. Now reading that they outsource all of their customer service makes a lot of sense to me. They had the good grace to finally waive the fee. Honestly, I would have happily paid it when I first canceled the service because I was displeased with them anyways. They should never have offered to waive it only to then spend 45 days fighting with me on it. read more

Scammers. All of the good reviews are fake. They will come to your house and lie to your face and tell you your neighbor(s) used them for service. They will then go to the next house and lie to them telling them you hired them. This is a fact and it happened to me. They lied to ALL of my neighbors telling them I hired them when all I did is tell them to leave my property. Also, all of the rabbits and squirrels are mysteriously dying close to us. I can't prove this, but given their track record on site I'd bet money they irresponsibly put poison down. Do not hire this company. read more

Always great service! They are responsive to any special needs and the service works well. Benn a customer for a number of years now.

EcoShield Pest Control: Short on Service, Long on Regret If you're in the market for underwhelming service and an overdose of aggressive sales tactics, look no further than EcoShield. They seem to pride themselves more on their relentless pursuit of new customers than on actually delivering quality pest removal services to their existing ones. Let's talk about their salespeople first: they're the kind that give sales professionals a bad name. Their tactics are more akin to those of pushy street vendors rather than representatives of a reputed company. It's one thing to be enthusiastic about what you're selling; it's another thing entirely to bulldoze your potential customer with an avalanche of hard sells and refusal to take 'no' for an answer. They've seemingly mastered the latter. Now, onto the service--or should I say, the laughable six minutes it took to "treat" the exterior of my 3,000 square foot home. Yes, you read that right: six minutes. I've seen snails move more deliberately and thoroughly than their technicians did around my property. Considering the size of my home, it's astonishingly absurd to believe that any credible job could be accomplished in that short a time frame. Were they merely giving the illusion of service while making a quick escape? It certainly seems that way. And let's not forget the pièce de résistance of EcoShield's service: the Kafkaesque ordeal that is trying to cancel their membership. One would think they're attempting to exit a cult rather than a service agreement with the number of hoops they make you jump through. An endless maze of phone transfers, elusive customer service representatives, and mysteriously lost cancellation requests are just a few of the hurdles you'll encounter. If their pest control were half as tenacious as their membership retention tactics, I might have actually gotten my money's worth. WADE!! I'm still waiting for you to return my call!!! In a world where consumer choice is abundant and reviews matter, EcoShield stands out--but for all the wrong reasons. Buyers, consider yourselves warned. read more

I'm looking forward to file a compliant against Ecoshield because the saleman had me sign on something without telling me what exactly is. Then I realized that it is a 2-year contract with higher price than I was told and they came three times for treatment but I still see spiderwebs and insects around the house. So I called them to cancel the service and was told that I have to pay extra money for cancelation. Useless service, terrible customer service and not being honest to me as a customer. read more

If you had asked me when I first signed up for the services at EcoShield, I would have highly recommended their service. We had an amazing sales rep who was and has been extremely helpful when I have questions or need help. Unfortunately, he is not also responsible for my services in the area where I live. Since we started the treatments I have had to call them back after each treatment for issues that did not get resolved. Most recently we discovered a huge ant infestation only weeks after the last service and I have been trying relentlessly to get someone to come back only to be told they have nothing available for the next month. I ended up having to bring in another service after the latest rep was too bothered to try to find me something sooner on a Friday. Clearly the ant infestation of a customer was not a priority and was cutting into their valuable weekend time off, since she said they can't look into it until next week. I fully expect to wait days again to hear from them. I've already been passed between three different representatives and see no end in sight. I will be cancelling my services and shopping for a new pest control service right away. I only wish I had looked at the reviews of this company before signing up and that is on me. If anything, my pest situation has gotten worse since they started coming around. Do your research before settling on EcoShield. read more

DO NOT BUY THIS SERVICE. They are liars. Worst representetives . They lied straight up on your face about services and contracts. They charged me $200 just to cancel the service when their representative told me that it's free and will be just $50. They show up on your door, ring bell and then hard sell it by lying on everything. They wont let you read it completely and just rush through all. About pest control, it wasn't good either, i still had bugs and spiders after 3 sprays. CHEATIN, LYING and Arrogant people. DO NOT GET THE SERVICE, WORST,LIARS DO NOT FALL FOR DOOR TO DOOR SALESMAN TRAP AND THIS LYING DISHONEST business. read more

I've been using EcoShield for the past 3 years. Over the past 6 months their services have really tanked. Their service reps LIE and say that they completed services when they never showed up. I know because I waited at the front window for the last 2 appointments. read more

I've had EcoShield since June very poor solution. Don't believe anything they tell you. The service is completely ineffective. I've had them for 8 months with no relief. Then when I tried to cancel the service they sent me an invoice for $150.00 the only reason I paid this was to stop their harassing phone calls. Save yourself some money and get yourself peace of mind. All the one star ratings are true. read more

Would recommend asking for Khiree to be your service technician. Very friendly and polite. On Time. Listened to my needs and directions.

If I could give 0 stars I would. Here's what has gone on with the service since we got them. My biggest concern was wasps and I believed their endler bugs Bryson was our sales man, I would say he's our rep. But no he's a salesman threw and threw. Since the more then $400 in treatment in this economy, I've had more bugs then ever before ants coming in the house from outside an earwig I believe coming from the same area. When I had my initial and follow up treatment completed they did a very thorough job, in fact so thorough there were still Cobb webs around my window and soffit that I took down. Guess you can't blame them, you would have to go looking for them to actually find them I'm just working on canceling service since service calls are a week out, I can take of these problem myself rather then wait for their follow up Which I'm sure they will say is due to staffing, shortages, busy season, they have plenty of reasons Proceed at your own risk Heres an example of some of our new friends in the house that we paid eco to take care of Update: after reply, first off clearly "Alex" is a chat bot or someone who acts the same as a chat bot, with copy paste from other responses Yes I already emailed eco to the provided email address and got a response I needed to call my local branch, so the email address is worthless and they're just as chatbot as Alex Furthermore, I called for a service call and they cancelled it due to weather with another AI automated, "hey we're canceling your guarantee free visit" with no follow up for when it will be rescheduled. Aren't they reliable?!?!? read more

EcoShield Pest Solutions - Bugs after I picked him up from the floor and threw him in the sink and eventually down the drain - Pest Control Near Me - Geneva, Illinois

Please do not even think about signing up with this company. Their salesman will come to your door and lie to your face to get you to sign a long contract on a small screen that you cannot possibly read. You will have to pay a $250 dollar cancellation fee unless you want to continue paying for useless appointments for 2 years! One day I was unfortunate enough to have an Ecoshield salesman come bother my family as we were working in the front yard. We stepped to the side near my front door (right in front of my no soliciation sign) and he started his sales pitch. We happened to have a mouse problem happening in our attic, and I asked the salesman if they could take care of it. He told me that signing up for a membership included additional free services, and that they could take care of a mouse during the first appointment after initial inspection. After waiting for a few days, the technician showed up. I was at work, so my wife showed him how to access the attic. He ended up telling her that he "had no reason to go up there". She informed him about the mouse treatment that we signed up for, and he seemed to have no idea about it. He ended up saying "You didn't provide me a ladder, so I am not going up there". He was very rude and my wife was uncomfortable continuing the discussion, so she went inside. After arguing with the local office, they ended up not willing to do anything for 6 weeks until the 2nd appointment. After being charged another $199, the new technician did absolutely nothing in the attic! They tried to schedule a third appointment to come look at it (almost 2 months past the original discussion at this point). I finally had enough today and called to cancel, and they were unwilling to refund a single dollar or take anything off the $250 dollar cancellation fee (looks like they raised it by 50 bucks in 2024!). I've worked with many other home service providers in the area and NEVER seen anyone with an insane cancellation fee like this. Maybe if your salesman stopped lying to people and you actually provided a useful service, people would stop cancelling! read more

I've had EcoShield for 2+ years. I have an ant issue that I called for a follow up appointment. They could not get to me for another week and a half. At the follow up appt, the tech did not know why they were there, but applied the same treatment as the regular appt to try to resolve the issue. When I called again because the issue is still not resolved, they said they can't help me until another 2+weeks out. I requested a call back from a manager, they did not call. I called back the next day, got the same rhetoric and script about how they want to help me but can't. I told them that if this is an issue they have failed to resolve, I should jump the line. There was no attempt to resolve. I requested to cancel. Was transferred to a 'solutions expert' who offered me a price discount and basically told me only he had the authority to tell the tech to specifically target the issue about which I called (ants) and that they would address it at our next normal visit (for which I would still be charged. I told him that was not a solution, that he was basically telling me they didn't do their job at the last visit and they want to charge me for another visit to take care of an issue that they have not resolved. I've received several texts and emails ensuring they want to ensure my satisfaction and understand why I'm cancelling, but they have offered no resolution to my actual problem of getting rid of the hundreds of ants in my kitchen. Horrible customer service and don't waste your time on a product that does not work. read more

Wes was very thorough and very kind. He was very cordial and explained the process in detail.

While I've only been working with EcoShield for a few months, I have always been impressed with their service. Today, they came out to treat a random ant infestation and my satisfaction is on par with what I've grown to expect from EcoShield. Today's technician, Chico, was incredibly professional and friendly. He took the time to explain everything he was going to do and kept me informed around keeping our dogs inside for approximately 30 minutes to err on the side of extra caution (and also told me that the chemicals are very safe). GREAT service! Thanks Chico. read more

The product didn't work at my last home. Today at my new home the sales rep in his race car knocks on my door despite the "no soliciting" sign. He's currently picking on my 75yo neighbor. read more

EcoShield Pest Solutions - Pest Control Near Me - Geneva, Illinois