*Local small business. *Well priced. *Paperless so everything is dealt with online. *Polite and professional technicians. After a two week vacation, I returned to find carpenter ants all over my kitchen and a couple even in my bed. No Bueno. So after years of listening to my husband say he'd treat our house for Chicago's worst inhabitants: carpenter ants, I put my foot down and demanded a professional pest service. --Lucky for the door-to-door ProActive salesman who happened to catch me in the front yard the next day! ;) I never ever sign up for services at my doorstep, but he caught me feeling vulnerable due to a poor night's sleep, waiting for another ant to crawl on me. I signed up and had a technician just a few days later. I've been using them for nearly two years now and I never see spiders or ants in the interior or wasp nests on the exterior. They come 4 times a year and will come out immediately if I spot pests. Sometimes they spray inside but they always spray a barrier around the outside. Good thing because I don't share my bed with just anybody. read more

Nothing but good things to say about Proactive. Charlie has been amazing - an excellent brand ambassador. He's professional, personable and very knowledgeable about pest control. His tactics have yielded substantially favorable results - essentially eliminating the pest issue we'd been experiencing. This in an extremely challenging environment as well. I'd recommend Proactive to anyone who asks. read more

Kevin came to my house yesterday to treat the house with bug deterrent and did an amazing job! He was professional, polite and very kind. It was in the 90's yesterday but the heat did not stop him from doing an amazing job! read more

HIGHLY RECOMMEND Charlie Bailey from Proactive Pest Management. He performed preventative actions that had not been done before. Charlie knows his stuff and how to get rid of these pesky ants. His customer service was exceptional, and he arrived prior to the window of time which was helpful. I recommend Charlie with more than 5 gold stars! read more

Star S. Is the reason they are getting a 5 star review. She is so helpful and very good at her job. She always answers my questions and gets things done for me in a very timely manner. The technicians that come by are always friendly and helpful as well. I have noticed a great improvement using this service! read more

ProActive has been handling my parents home for a number of years. Today was the first time I met Curtis. He was incredibly personable and professional. He thoroughly checked everything, asked questions and and answered mine. My 100lb Doberman is a great judge of character and he adored Curtis!!! He's a great asset to ProActive! read more

Ok... Im updating my review. I just had an interaction with the owner Ryan from this company and he was very professional, very kind and caring. It's apparently a family business and they strive to do what is right for our community. read more

Antony was at our home and he could not have been more concerned about needs. I asked several questions that took some time to answer and investigate. I learned a lot. He even scheduled a 2 week follow up to make sure we were satisfied. I can't recommend this company enough. read more

When my wife complained about Spiders she called Proactive and a very professional tech handled all the issues. They are consistent on the treatments and resolve all issues inside and out! They are also Locally owned and operated! Happy pest free house & wife! read more

Mixed review. The guy who came out was very nice and I like the fact they came that day The sad part is two things He sprayed by interiors walls and cabinets(granted he tried cleaning it with a rag he had but it didn't work) The worst part is it smelled like he smokes a whole box of cigarettes before he came inside the Inside the house. Now you no one knows this but I had a son on Oxygen. I didn't need my house to smell like smoke after he left. Second hand third hand smoke is worst than first hand smoke. I get it when you are smoker but maybe don't smoke literally before you arrive on a job. Please don't spray perfume either just air out two miles before with the window open read more

These guys are quality. Customer service is top notch and everyone whose come to our house to spray has been kind and courteous. They always take the time to explain everything and listen to my irrational fears. The service is very reasonable priced and they come out to your home as many times as you need thru out the year. We'll be using PPM for a long time. read more

I have been very happy with their service and even happier with our technician, Brian M. He is professional, respectful, punctual, kind, and diligent. He figured out a problem that we had had for over a year without luck due to his determination and thoroughness. I am an extremely pleased customer! read more

The tech that came in to our house was very knowledgeable, we had ants infestation. Turns out those were Pharaoh ants, we were trying to get rid of them on our own but nothing worked. Finally we are ants free, thanks ProActive!!!! read more

My service technician, Derek, is a master mouse hunter! He knows where to look for crevices where mice can enter the home. Eradication is fast and final when Derek is on the case! Outstanding technician and very responsive company. I highly recommend. read more

Great customer service! Will repost after I've used the services and see a change! I appreciate their quick response time and knowledgeable representatives read more

Wow just got off the phone with them about my fly problem. They were honest and gave me a DIY way to solve my issue. Bookmarking them now for future use! read more

Excellent, prompt service by a knowledgeable technician. The prices were reasonable too. We did not have to sign any contracts.

I had trouble over the summer with ants. Proactive cleared them within the first visit. I have not seen one ant. I appreciate your services!!!! read more

Awesome customer service over the phone and in person. They were very thorough and very respectful of my home inside and out. They squeezed me in at the last minute when I had a bad experience with a different pest control company. I definitely will be recommending ProActive!! read more

In dealing with a current mouse problem at my rental property, Derrick has been exceptional at handling the problem and also keeping me updated of the progress. read more

We've been with ProActive for 4 years maybe 5 even. We started with Anythony and he was wonderful. Always explained everything to us. Then we had a few guys that did okay just not thrilled with them. We were sad to hear Anythony was no longer there. But now we have had Curtis twice. And let me say he's just as awesome as Anythony was. We will definitely be asking for Curtis. read more

I just had my second service with Proactive today and again I'm impressed. Frankie, the technician, was pleasant, knowledgable, professional and efficient. I've got spiders real bad, but I've already seen an big improvement and I love that their products are safe for my 1 year old, who still crawls all over the floors. read more

This small business is a gem. Their customer service is 5 star. Derrick is knowledgeable, thorough, and gets the job done. We will continue to use them and refer as well. read more

The service is good. The techs that have come out are friendly and very helpful. The problem everyone needs to know about is the cancelation fee that is never discussed when you are on the phone with them. Please be aware there is one if you cancel your service before the contract runs out. If I would have known about that I would have never signed up. read more

We have been very pleased with ProActive Pest Management. We had ants in the house eating our dog kibble! The technician explained how they would eradicate the pests and was patient with all my questions, especially about safety in light of the dogs. The company is easy to work with and very responsive about scheduling. Highly recommended! read more

I've been in my house less than a year, and I'm already on a first name basis with our technician, Anthony. We actually got off to a rough start with another tech, but once we had Anthony I never considered switching again. He explains what he's doing, is always on time, follows-up, and seems truly concerned for each situation (and doesn't even laugh at my panic of bugs). We signed up for their quarterly service, which has been worth it because when we have issues in between visits, they come out free of charge. Since we started using them, the number of bugs inside our house has decreased drastically, which makes it worth every penny! read more

I called Proactive with my diagnosis of a problem I thought I had at my home. I was getting unexplained bites in my home. I thought it was spiders but I did say that I wanted someone to come out and confirm or deny if that was indeed the case. They explained that there was an initial charge for them coming out I agreed. In the process they begin to give me a general package of what would be entailed with this visit according to what I thought was the issue. Well the technician was over an hour late. It was a Friday afternoon and I understood that but told the technician that I had another appointment. He called me back and asked for an additional 30 minutes. I called my son while he was out visiting friend and ask if he could come to meet the tech. He did. I asked my son to pay the amount we agreed upon the initial visit. The tech took a scan of the house to find that my elderly father had a bed bug issue solely in his room. He gave a price to fix the problem. A month later they charged my son debit card again for the service that was not agreed upon. When we called they said they were treating spiders outside my home. WHATTTTTT!!!! Now I want to give them the least amount of credit deserved. They were nice but why should they be mean when they took money that was not contracted or agreed. They will not come with out getting a credit card on file so they can justify taking money. Never a contract or signed deal just take the money. DONT PROVIDE YOUR CREDIT CARD!!!!!!!!!!! read more

Last year ants were horrible in our home. We tried our own home remedies and they worked fine but not for long and we had to continue the process over and over again from spring to fall. I was sick of keeping an immaculate kitchen or paying the consequences of having a moving counter top come morning or after work. This year ants came on strong and I didn't want to deal with it. I contacted ProActive Pest Management and they had someone out to my home the next day. Brian was great and explained things well and told me what I should and shouldn't do to make the treatment effective. He was sure to explain that this wasn't a quick fix and that we'd continue to see ants for the first 10 days. He was also very conscious of my two year old who was very inquisitive and suggested I distract her while he set the bait so she wouldn't know where it was and play with it later. I very much appreciated his concern and attention to her. I saw immediate results, which I didn't expect. The amount of ants was dramatically reduced. When Brian was here I mentioned at the very end that we had mice a year ago. He treated for that as well. The best part about ProAcitive is they will come out in between treatments at no charge. I called them two weeks after the initial treatment. Ant activity had picked back up, still significantly less than before any treatment. I wasn't sure if it was enough to have them come back out but the receptionist was very nice and said there wasn't a protocol and it was up to my discretion. I felt very comfortable asking for a technician to come out and again they were able to come out the very next day. I asked about spiders and they said that was covered and would treat for that as well when they came out. We got Brian again and he was very polite and answered all my questions again. Ants are down again and looking forward to less spiders too! Thanks ProActive for making me feel comfortable when asking for another treatment and to Brian for making me feel comfortable even when my house was far from spotless, especially the basement! read more

We have alway received prompt and professional service from proactive

After a bad experience from another company, Proactive was called. Was I glad that I did have that bad experience. Proactive was exactly what I was looking for. Derek, the associate, was polite, very informative and showed up on time. After describing the few bugs that I have seen, he informed me what his plan of attack was and chemicals he was going to use. After the spraying and dusting of the webs he went over again what was applied. I loved how detailed the electronic invoice reiterated the visit. I HIGHLY recommend this company for you pest control. Derek was professional and was great to talk too! THANKS! read more

Derek is the "Best Ever". I was having problems with pantry moths and spiders in Naperville. Derek has been out 3 times so far .....those moths are resilient. He is very knowledgeable and patient and compassionate...cause have issues with bugs. I am so grateful use Proactive Pest Management they are the best! read more

Hi, Proactive is a Great place to call for help when you need pest control management. We had many yellow jackets who nested in our siding and we didn't know until there were a lot!! I called Proactive and spoke to Ryan who is a great person to ask questions about what we needed for our problem and then explains what is needed to help us and he sent tech Brian Mckendree to treat. There were so many there that 2 treatments were needed. We don't have any more! Also, we have continued our business with Proactive and will continue to do so as in general all of our other pests paper wasp and their nesting, ants etc. have been dealt with and I don't have to buy anything or deal with pest situations as Proactive has been taking care of it for us. They come out every few months with a schedule good for us. They treat inside and outside the house and they are affordable. Our tech Brian is an awesome tech who listens and answers questions about any concerns and when he comes out does the job right away. We requested that Brian be the requested tech for our home Always!! Thank You Proactive for keeping our home inside and outside from being bombarded from all kind of pest with Great Protection! read more