10/10! We had Brittany out to our house today, super professional- thorough and accommodating…read more Always highly recommend them to anyone that is looking to get rid of any little ants - spiders - any issues. Thank you again! Appreciate you guys!

Great service! Blake came out to help with our mice problem. We started with some traps to see if…read morethat would resolve the issue. Sadly, it did not. We had to do more. We called Blake out again to which he set more traps, identified entry points around the outside of the house, and sealed everything up. He was kind, polite, and very knowledgeable. He showed us what he was doing and why. I personally love when I learn the "why". After sealing up the house, he came back 2 weeks later to check on the traps and see how things were going. Their service comes with a solid warranty and any new critters we encounter, just give them a call and they'll come out to check, diagnose, and fix. It's not the cheapest to get your house sealed up, but worth it with the extra home visits and warranty. Highly recommend!

Best pest co in Naperville - not even close. Got mice? Not after David gets done w your house…read more We had used another service for many years but they were horrible (don't ever use EcoSheild because their customer support is terrible) and it was a relief to find Kaptar. David is everything you would want, patient, friendly and someone who gets the job done!! Clean and efficient & always on time. You guys kick ass!

Just used their services for pest control for both the yard and indoors. Did a one time service and…read morewill decide on periodic service. There was no pressure - Dave was very professional and detailed about explaining services and what would work best for our needs. We had an ant issue and in the past had mosquitos and other biting insects in the yard. Their service is eco-friendly though I didn't deeply probe the materials used. Dave was great to work with. Will report back on results - so far issues seem addressed.

These guys are great. Quick to respond and pick up the phone, super knowledgeable and patient with…read morequestions. When they arrive, they're swift, professional, and efficient - no BS and get the job done well. They helped us with yellow jackets and cluster flies. Definitely our go-to.

They quickly responded to my inquiry and provided a reasonable quote. They accommodated my…read moreschedule. The tech was professional and on time. Treatment has been very effective thus far. Highly recommend!

We had a mouse in our basement and grizz was extremely helpful in getting rid of the problem :)read more

I requested service Thursday afternoon. The response was quick. I was informed that the next…read moreavailable time would be Monday afternoon. As I was only seeing Roaches every other day. I chose to wait, based on yelp reviews. Brian showed up on time and sprayed the whole building. He sprayed every where I wanted plus. I got a report from him, with the bill. For the work down I feel like it was a good value. I'm going to have him back for a follow up. Great info on bill (chemicals) and internet says yes to follow up. Very happy with the service!..... Today's Wednesday and I keep looking but nothing!....

I saw a raccoon climb my house to my roof. I thought it was on the roof and going up and down but…read morewhen Lookout came to investigate I was told the raccoon had ate it's way into a chimney vent and was occupying the crawl space. And so began the work to get it out. A trap was set on a Thursday morning and by Monday morning the raccoon was trapped. Every morning someone came out to look at the trap to see if anything had been trapped. After the raccoon was trapped, another trap was placed to stay up there for a few days to make sure there is only one. Thanks Harries! Before he began anything he explained the process and answered all my questions.

Hire this guy for anything that you have! Trustworthy, professional, prompt and relentless!…read more Harrie is you guy. The others that pop up on Yelp are not reliable. Don't hesitate, call Lookout!

Charlie has been great since first contact. He has been responsive, understood my needs and…read moreconcerns, and even checked back in a couple weeks after the first treatment to ensure that there were no more ants. Their regular products are pet safe, and when he applied the mosquito treatment he remember I had a dog and warned me not to let him out for at least an hour after that treatment. He also follows up a treatment with a text, reviewing again what's been done. Highly recommend this team!

Great service so far; clear communication, easy to work with. They clearly have a passion for…read moreextermination!

Excellent personnel who really care. I recommend them wholeheartedly. Michael came out quickly and…read moresolved my problem.

They charged us close to $1000 for just putting out the mouse traps which only solves the problem…read moretemporarily. Other companies charge just a little more but they'll put steelwool or galvanized materials to seal the gaps where the mice might come through the house. Avoid this company

Greg was terrific. He was punctual and exceptionally thorough. He went above and beyond what we…read moreexpected.

Less than one star. Not sure which Naperville Orkin this is about since the calls are route…read morethrough a nationwide service. Had a extensive bird nests under an awning. Called and at first, they stated they didn't do that removal and cleaning and referred me to "Critter Control." The reason that I called Orkin since I called "Critter Control" who quoted me a price of $1900 for removal and cleaning and another $1300 for mitigation services which is excessive. Orkin agreed to a price of $350 and on 8/15 to come between 1000-1200 on 8/18. Never sent a contract. Never showed up and I texted the Orkin contract person x 2 and call voicemail x 3. Finally called the Naperville office (630-449-7236) and was told I was not on their schedule (I never signed the contract which was never sent) and I was told that the person that I was texting was not working on 8/18. I was told they could come on 8/19 but when I asked for a $50 deduction for my time of waiting for the appointment, I was told no way. Will never use Orkin nor Critter Control and I did it myself.

I've had a never ending stream of ants in my kitchen. Jeff from Aptive came out and put out gel to…read moreget rid of them. At first there were quite a few crawling on my counter, but then they slowed down and started dying off in the gel. now my counters are clear again and it looks like the gel is disintegrating the ants! so nice not seeing the little buggers! Jeff was pleasant and very knowledgeable. I've been a customer for several years and will continue with them for as long as I can. my bug problem has decreased tremendously!

I rate 0 starts...let's make that clear. - Avoid Aptive Pest Control…read more Do not sign up with Aptive Pest Control. I have been charged on my credit card every month for services I never authorized. On top of that, my service is supposed to be every six weeks, but they went over eight weeks without contacting me or scheduling a visit. I finally had to call them myself, and they scheduled me for the very next day (Saturday). Because of the bug problem around my home, I canceled my plans to go out of town so someone would be home for the appointment. My yard has become so infested that my dog was bitten by something under his eye, causing it to swell to the point he could barely open it. Saturday morning I received a text saying the technician would arrive within 30 minutes. Nearly an hour later, I received another text saying they were not coming at all. When I called customer service, I was told the earliest they could reschedule was the following Wednesday. They were already two weeks overdue, continued charging my card, and then canceled at the last minute with no real solution. To make matters worse, my neighbor experienced the same thing, so this doesn't appear to be an isolated incident. The service clearly isn't effective either--I still have mosquitoes everywhere and more bugs than ever. Charging customers while failing to provide the agreed-upon service, canceling appointments at the last minute, and leaving customers waiting for weeks is completely unacceptable. Save yourself the frustration and find a pest control company that actually shows up and stands behind its service