Our building was completely infested with mice last week. Dean and Laz came by to treat this site…read more They had immense attention to detail, which is so important when it comes to mice. Lazaro also fixed a previously unknown, truly dangerous situation (loose poison and bait put down by our super) that could have killed my cat! I am super thankful to Lazaro, in particular. These gentlemen are consistently courteous, exceptionally talented technicians, and always deliver gold standard customer service. Highly recommended.

We contacted Smithereen because we had an animal in our attic. They came out quickly and inspected…read moreour attic and found that a squirrel decided to setup camp. They have been great to deal with and affordable to inspect and setup traps and catch the squirrel. They caught one and will make sure here are no more before taking the traps away. I highly recommend them if you have a pest problem. They were professional, friendly, skilled and have been fantastic to deal with!!

Great, prompt service! I called them to take care of a centipede situation and so far, so good…read more Also very reasonably priced! The whole appointment took about an hour, our technician was very professional and wore indoor footies and a mask the whole time. I will be happy to use their services going forward.

Gio was very friendly and answered all of my questions. He responded quickly and was able to come…read morethe same day. I also really appreciated the 2 week follow up visit where he checked all the traps and made sure everything was secure. Would definitely recommend and would use again!!!

These guys are great. Quick to respond and pick up the phone, super knowledgeable and patient with…read morequestions. When they arrive, they're swift, professional, and efficient - no BS and get the job done well. They helped us with yellow jackets and cluster flies. Definitely our go-to.

I used frontline pest control in the spring for my vehicle- I was called back right away, they…read moreanswered all my questions, came the next day for treatment, and one treatment was enough. Definitely recommend.

UPDATED REVIEW: I'm…read moreupdating my review because the owners of EZ Bed Bug has taken great measures to provide superb customer service after my initial review. They called and discussed my concerns and did everything in their powers to make it right. They even refunded my payment because of what happened. Their efforts certainly made me feel better as a customer and I can tell they were deeply apologetic and really do care about their customer's happiness. Now, this is what great customer service is all about! _______________________________________________________________________________ I was looking for a rodent control company and somehow EZ Bed Bug popped up. I only chose them because they were able to send someone immediately (same day). I had rats this year coming to my back patio and I couldn't get rid of them myself so I decided to call professional help. I caught a live one on a physical trap that got caught in a drain hole. Don, from EZ Bed Bug, said no problem, he'll be able to come and dispose the live rat plus treat the areas with bait station and prevent further rats. He sent an employee that was unprofessional from the start. He didn't have work attire, brought bait stations without poison and no equipment. I was hesitant to continue with them but knew I had to get rid of the live rat. So he continued and asked me for my own household equipment (broom, metal tongs and forks) to kill the rat because he had NO equipment with him. After about an hour, the rat was killed but he had to cut my electrical wire. Needless to say, I was very traumatized and upset about all this! I called Don right after the service and told him how upset I was. The only reason I paid them is because the poor employee was sweating kiling the rat. I told Don that his company was very unprofessional because 1) he didn't tell his employee that he was going to deal with a live rat 2) employee had no work attire and NO equipment with him and 3) had no rat poison to set in bait stations. Don said he would make it up and send someone the next day to fill the stations with poison which he did. But the subsequent follow ups for the next month were never completed. I called Don again for the other followups and he never picked up my phone or fulfilled the services. Do NOT use them - they are not professional!

The owner reached out to me to make things right. Even though it was quite some time later (couple…read moreof months) it was a good effort. He refunded some of my money and sent the guys over to my house again. They tried the heat treatment, but still weren't able to get the temperature high enough, although they did treat the room with pesticide which seemed to have done a good job. I did find some bugs still alive days after they left, but the owner assured me that the treatment will keep working even after several days. I was also told that a new heat machine was bought and that if I have any further issues, that I can call and they will return.

The owner came once the call was put in to rid of a mouse in the house. Eck came by with his son…read moreto check the entrances from outside and inside. He tells you what is going to happen and why. They got me covered for the season and havent seen the critter since. Thank you ARAP!

Very nice guys. I'm having a dust mite problem and they keep coming back, but these guys keep…read morespraying for them and are so kind about it. AND Patient,

Well...the pro-owner agendas continue…read more.. 08/21/13-Wednesday, owner called & spoke to us advising Rick from Midwest would be out on Friday between 9 & 11 to put baits back in furnace area & drop. It's FRIDAY & where is Midwest??? Male owner has been out on property since approx. 8:40 a.m. No sign of Rick from Midwest!!! 11:45 a.m. we made attempts to now contact female owner at both numbers to no avail...just answering machine, so Midwest was contacted, 630-968-0200. 11:55 a.m. Rick returned call claiming he left messages at the house to which we stated not at this rental house as no calls have come in prior. He left two for owner apparently at both numbers for owner. Owner did not return calls to him as the claim now is that owner wanted to be notified before they came out (keep in mind male owner was on property also relayed to Rick). Rick now states he will be out in 1-1/2 to 2 hours. Shortly after this conversation, Male owner leaves. It is now 1:49 p.m., do you know where Midwest is? Rick was again called & now he stated he had two to three jobs that came in & it would be later. Do they treat all people like this or is it just the ones requiring working with owners that have specific medical conditions? Rick was now advised he would have to reschedule! Keep in mind approx. 12:25 p.m., Debra/Midwest called stating she also left messages for owner with no returned call, only having the two numbers we have, not having another number for male owner & that owners wanted a call before Midwest came out (this has never appeared to be the issue before). She also said that we should just forget it & wait til move out-Now it appears to us owners & Midwest have been conversing as tenant has not said this. She was advised that Rick said he would be out. Ultimatums have been given to us from owners in the form of, 1. go to extended stay for 3-4 days (this does not help if chemicals still linger or if apparatus is not contained & allows blowing of dusts/particulates), 2. Sign waiver holding owners/midwest/phil's company not liable should anything happen, 3. Wait until end of lease. It appears when you have allergies & chemical sensitivities...you're not wanted & very little accommodation occurs in the form of a more contained apparatus to prevent blow around of dust & other particulates, more filtration to contain particulates/chemicals, less toxic/irritant fumes, less allergic products which would require discussion with tenant who has allergies!

I called Midwest because I realized that I had bedbugs on a Sunday and I had to start a new job the…read morenext day and I wanted to get a good night's sleep. The first lie told to me was Debbie telling me that I would not get bit again once the specialist came out. I was also told that there was a four month guarantee for the services. Well, does that mean four months after being bug free? If that is the case, they would have to keep coming out indefinitely, as their product and service does not work and never eradicated the bedbug problems. I have a tiny (less than 300 square feet) apartment and the charged me $600. I paid with a credit card on a Sunday, and I believe that the exterminator was instructed to use a heavily diluted chemical or maybe just water for my unit, at least until the next day when they could be assured that the credit card would go through. The technician that came to my home was rude, indifferent and unprofessional to the point of belligerence. I attempted to ask general and specific questions about bedbugs and the treatment plan, but was for the most part ignored. The worst part of this story is that I had to call Midwest repeatedly to come back, which they did, but still I kept getting bit. Debbie, the receptionist, insinuated that I was not being truthful when I insisted that I still had the bugs. She instructed me to keep any that I found. I caught a couple live, which I put into a sandwich bag, and a couple dead ones as well were found. There were also two crawling on my living room wall near some pictures. This was after the third visit by Midwest. I was forced to buy protective mattress and pillow covers, as well as a new pillow. I threw out some items as well. My couch will be thrown out once I find someone to help me carry it out. I also purchased three cans of bedbug killing chemicals (so far), very annoying and expensive after paying $600. DO NOT USE THIS COMPANY!!! Call Orkin or other reputable, legitimate company for extermination. BEWARE of any positive reviews on YELP, as they are paid for by the company or completely fabricated. Make sure you look at the reviews that are not recommended.

My mortguage company dropped the ball and let my termite inspection certification lapse…read more Called Mike up and he was able to fit me in for a recertification right away. Was impressed that resolve acted like real business men and not exterminators.

Not only did they not "resolve" our mouse problem, but the communication was abhorrent. We had to…read morecall them over and over, then they would cancel at the last minute. Don't waste your time or money with this company.

Charlie has been great since first contact. He has been responsive, understood my needs and…read moreconcerns, and even checked back in a couple weeks after the first treatment to ensure that there were no more ants. Their regular products are pet safe, and when he applied the mosquito treatment he remember I had a dog and warned me not to let him out for at least an hour after that treatment. He also follows up a treatment with a text, reviewing again what's been done. Highly recommend this team!

Great service so far; clear communication, easy to work with. They clearly have a passion for…read moreextermination!