Very unprofessional company. I have a huge ant problem and been paying monthly for them to do absolutely nothing about it. They keep telling me, oh don't do anything, let them take the poison back to the colony. Guy must be high or something bc he's spraying pheromones, not pesticides. My ant problem has increased not decreased since I've used their services. So I reached out to customer service and the lady switched up and said I was yelling at her. So I hung up and emailed customer service since she was unhinged. Then I let them know about the same ant problem. They in turn decide to say I have a roach problem, which is new to me, I haven't seen not one roach. Then they want to say my house is a disaster as it's literally being remodeled. This company is very shiddy. Replace those d's with t's. Go with Orkin or Terminix. I live in the Northlake Area of IL. That's how far the company will travel to rip off residents. read more

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They come out right away and are available if you need any spot treatment besides their regular scheduled times. They have been thorough and we have not had any problems with carpenter ants since they began. read more

I really appreciate this company.. they got rid of my bug problem.. they are very professional.they sprayed in the basement. They sprayed upstairs n downstairs... the bugs eventually disappear.. I am very pleased with my money i spent. Very patient. I recommend this business.. worth the investment. read more

I got my quarterly pest control service and the technicians are always courteous and do a great job.

I was hesitant to call/sign-up with Pointe, but I'm glad I did. Michael Ellis was my tech and he was awesome! Not only did this man patiently listen to me babble about my fear of all these bugs in and around my house, he was able to talk me off the ledge, while still finishing his work concurrently. He was respectful of my property and pointed out where potential problem situations could present themselves. Good guy and good service. He took care of the main issue (bees in my siding) and they were done and gone the next day. I highly recommend them. Thank you Mike! read more

I am super weary on how these guys have amassed so many good reviews on Google, that does not verify users, when they act like they do not know how to be in business in the first place. Problem one: I messaged them initially only to be called back within seconds. A that is super scary, and B if I wanted to talk to someone, I would have called myself. One should be warned of a stalker call coming. Problem two and three: 30 minutes past their 2 hour window I called the "if you have problems" number and the person who answered the phone says she cannot reach my technician to find out why they have not made the appointment, or when the new appointment might be, because she did not have their number. Suss Problem four and five: The next time I heard from them, was a text stating my appointment was moved to another day. When I called to state that no one asked if I could make that appointment, and if they wanted to keep that second appointment, I needed a smaller window in case they decided to blow me off again. Their response was to reschedule for other days and times stating that they cannot connect with "managers" which I am assuming means the bug guys. Double suss. Avoid these, and possibly many other problems, and go with anyone else. read more

Unprofessional Technician!!! Did not want to do his Job. i called and spoke with an office manager who said she will be calling me back in an hour an 3-4 hours later no call. The Rep. who helped booked my appointment was good but rest are unprofessional. look somewhere else for extermination needs. read more

techs are great. office customer service is horrible. they were much better before they were bought out by Pointe.

We've been working with Michael Ellis at Point Pest control for almost a year now and I'm so happy with their program that keeps our home safe and pest free. When I first called them, in April of 2024 we had a very serious mouse problem. We saw mice running through the kitchen and living room every day. I had been trying for almost a year on my own with various poisons, traps, herbs...you name it. I finally gave up and called in the professionals. They came every two weeks for the first few months, setting traps and filling bait stations, and filling holes indoors. Michael used copper mesh to fill the holes inside the house around the heating pipes and behind the stove. They also helped me find the outside openings where the mice were coming into the house. This took some carpentry work and tuck pointing but after the paths from outside were closed, all we had to do was get rid of the ones still living inside. It took a few more months to finish off the inside mice with traps --- and now we are completely mouse free! I know it's going to take maintenance to STAY mouse free but I'm confident that regular visits from Michael and Pointe will keep us safe. We also had an ant problem with small sugar ants in the kitchen and carpenter ants outwside on the porch and in the living room. Regular maintenance has kept us ant-free as well. I'm so grateful for the service and professional way Michael solved our problems. I highly recommend Point Pest control. We will be using them for regular maintenance now that the "mouse crisis" has been solved. read more

Milton came out at the promised hour and spent a lot of time putting out traps inside and out. He put copper mesh to block points of entry into our home and showed me where some weather stripping was missing. Wonderful service! A very nice man and he liked my dog too. read more

I've been a customer of Pointe Pest Control for several years now and continue to be so impressed with the level of care and service received. I have an ant problem and had an appt. yesterday that treated the outside but not the inside issue. When I called today to request another visit the scheduler empathized, apologized and swfitly rescheduled me for tomorrow. EXCELLENT SERVICE AS ALWAYS!! read more

Great people, great service, even greater care as a neighbor. I will always refer this company to all my friends and family.

This company is a complete sham. I spent 180 dollar for the initial visit and 2 weeks after they were here I saw mice in my bedroom. The person that came out initially informed me that I would not be charged any further for a 2 week follow up visit. When I called to schedule the follow up visit they wanted to charge me 130 dollars for the visit. I told the customer service representative that I was told I would not be charged for the 2 week follow up, and her response was "let me fix that for you". And she did remove the charge on my account. Then when person came for the follow up. I informed him that I saw mice in the house recently almost 10 days after the initial visit. And I told him that the mice were probably in the attic. His response was that his company didn't go into the attic. I explained to him that if I had a heart attack and was rushed to the hospital this is the equivalent of the surgeon telling me he only works on the left ventricle of my heart. So if I have a problem in the right ventricle I would die on the operating table. He put a trap under my sink and when I asked to have traps put near the points I saw mice he told me that they can't do that because it's an exposed area and there are safety concerns. Stay away from this company. read more

I had them spray my house twice at a cost of $1500.00 bugs are back after 70 days. they will only spot spray 1 time and if bugs aren't gone I have to pay $1500.00 again. Don't hire this company! read more

We have been customers for years and had been satisfied with the service UNTIL they staring insisting that they come out in the winter to do a service as part of their annual plan and charging me the full price for an internal and external service when we are not even home. I would be happy to have 3 service appointments per year (spring, summer, fall) but could not justify the price of the winter service when the temperatures are below freezing and we are not home to let them in to provide the internal service. Their inflexibility caused me to drop their pest control service and also their mosquito service. Do not utilize this service-it's a ripoff and the office management is inflexible. read more

I've used Pointe pest control since 2019. Today, the season started at my residence. As the Tech started to apply. He was informed of the fence in the middle of the yard. He's to go beyond. It's only there to stop the dogs from getting skunked near the shed. This, in turn, started a call to the office. Now I was told I have to pay more money to have my entire yard done. I did say they've been taken care of this property for 4 yrs. I was told they've never taken care of all of my property. Smh I was told it would cost $200 to complete my property that's been done in its entirety for 4 years. It's the same yard I purchased in 2018. Your property doesn't grow overnight. I did 1 step better after awful and disappointing customer service. I've heard NO many times before. I only wanted to be clear of the situation that happened. So, I called back after a person unprofessional and unknowledgeable to anything I was saying. Also unprepared on my property size. Using old map data for my home. I was told I had lots of trees on my property. Removed 31 trees in 2018 upon purchase. The portions in question are the added white fence across the yard. The moral to the review is. You're paying too much for Pointe services. They're probably not providing the services you're paying for. The customer service is disrespectful, Samantha, and the other unknowledgeable young lady. Call Mosquito Joe.. Mosquito Joe has organic products that are better for pets and gardening. Also, Mosquito Joe gives a 10 percent discount. I saved $356 for the year in the course of a phone call. read more

Pointe Pest Control - Here's the questionable yard. - Pest Control Near Me - West Chicago, Illinois

I contacted Pointe Pest Control to help eliminate my wasp problem which was accomplished but I have tried 4 times to cancel the service (because I do not have a wasp problem during the winter) and they keep charging my credit card. Problem cannot be resolved with their customer service. read more

Told me they were going to get rid of mice. Promised me the world. When the guy shows up he says he can't go up in the attic where I told him they were. Salesman is a liar just to get business. Received your reply. I told the tech to have someone call me. They never did. Now you want to make it right after negative review. Too late. read more

Appointments are scheduled and they have lots of reminders- which helps me keep organized. All techs I've had are very professional and do a good job and keep me informed what problems I have. They all do a complete look around the house -inside and out- in case there are any problems with mice-spiders etc. read more

Pointe pest control has done an amazing job of ridding my property of pests (except the in-laws). The guys that came out were meticulous, professional and went above and beyond what was expectedbof them. A special shout out to Angel and Fernando for all their help. I appreciate it sooooo much. I highly recommend Pointe Pest Control! read more

Phoned this company, didn't shop, scheduled service right away. Customer service agent was friendly. Explained pricing and treatment. Great! I provided my contact info, email, address payment, etc. Tech was scheduled to come out following day. I was home all day. No call. No show. I Phoned after the days end to see what happened. Customer service agent said they would find out and get back to me. No call. Another day has past with no contact. Unreliable AF. I do not recommend. read more

Dan Whitlock was a complete professional, going above and beyond to help me with my questions and services. Very knowledgable. I would use his services with Pointe again and again. read more

This was the worst experience! I set up services with Kyle. I told him I was unsatisfied with my current pest control company and customer service and communication was very important to me. He assured me I would have 100% satisfaction with pointe pest control. I signed up for services and scheduled an appointment. I just called since I realized that they never came on the date that was confirmed. To my confusion when I called this morning they told me I wasn't in their service area. How is it possible that I signed up, gave my address and credit card number in July for services to start in September and this wasn't caught? No one called me even on the day I was scheduled to try and figure out where the miscommunication happened on their end. And after speaking to a manager and Kyle who signed me up all they had to say was "Sorry, I guess I screwed up." and "I'm sure you could go back to your old pest service." This is completely unacceptable to run a business like this. DO NOT USE THIS COMPANY. Kyle should be fired, how hard is it to punch in my address and see whether I'm in your district that they service or not? I've wasted time and energy and am back at square 1 where I was 2 months ago. 0 stars for this company and -10 stars for Kyle. DO BETTER. I still don't understand how they could sign my up, schedule an appointment, take my credit card number and not see that they can't service my location. Absolutely ridiculous, someone should be held responsible for this, but of course me, the customer just has to deal with it. DO NOT USE THIS COMPANY IF YOU WANT TO ENSURE A GOOD CUSTOMER EXPERIENCE AND ACTUALLY GET YOUR HOME SERVICED! read more

While their technicians may seem knowledgeable and might do a good job, this business has some shady practices. Fluid shifting pricing, with multiple instances of baiting and switching. They don't like it if someone can do math and question their dynamic changes to pricing. If overpaying or baiting and switching don't bother you, then I am sure this company would be fine. read more

We were told by the technician that we had bed bugs after finding an exoskeleton rather than the fleas we thought we had. We were charged $1,500 for two treatments that lasted a total of one hour for both treatments combined. After the first treatment, we were told that the bug activity would increase. The bug activity did increase and never decreased by the second treatment. After the second treatment, the activity level never decreased. We sent pictures of what was left every night by the bugs. The technician set bug traps in the areas that he previously sprayed. We ended up throwing out one mattress and box spring, two futon mattresses, two sectional couches (11 pieces total), dresser, breakfast nook and a dining room and chair set. We set up a third appointment and the technician came out. He did not seem like he wanted to be there. He looked at the traps and said they were clean. He said he did his job and got rid of the bed bugs. We are still experiencing the itching and problems we had in the first place. We still see the white flakes in the morning on our sheets along with short hair follicles. We still end up vacuuming three to four times a day and no end in sight. read more

I would view this company as one that acts like a gym membership. Be careful to not sign up and forget about the fact they will bill you monthly, regardless of service being provided or not. read more

Predatory contracts with excessive cancellations fee. You can't skip a service even if you're going to be out of town, they will charge you. Technician was nice, but did not even confirm that service was completed. Just hopped in his truck and left. If you need this service, just call terminex and save yourself several headaches. read more

I've been a customer for more than a year, I get both Mosquito and Pest Control .... I had an upcoming pest control scheduled, but wanted to cancel that visit and continue with the next. I was told, they don't cancel, they only reschedule, I had no choice but to cancel my service and I'll be looking for another Pest Control company. Doesn't make much sense to me, to lose a customer for simply wanting to cancel one visit, but if they don't care, then neither do I. Management may want to review this policy. read more

We were satisfied with Pointe service at 2 houses. One had ant problem. The other mosquitos. For ants however we since has discovered that if we spray they perimeter of our house in spring and in fall, also apply Terro ant traps, we can avoid paying for the service and not have ant issue. For mosquitoes Pointe is the 2nd company we use, and we will hire them again. They spray stuff that is effective and helps us eliminate the need for re-treatment. We have a shady, near a lake 1 acre lot. The mosquitos get brutal. The other company had to be called again and again to retreat, not Pointe. read more

This company is terrible. Do not use them unless you want to be scammed. I hired Pointe Pest control to deal with a mouse problem. They would not come out for a single visit unless I signed a year long agreement which I did not need or want. They then proceeded to schedule visits to my house to perform their "quarterly" service (which consisted of nothing because I didn't want them spraying chemicals in my house or garden) and charged me $120 per visit. I wasn't home for the last visit and they still charged me $120! It took 3-4 visits to get the mice problem under control . Terrible service and terrible customer service over the phone. read more

This situation may only be specific to me, but worth sharing. Honestly, this place has major integrity issues. I called as a new customer and received a quote which I agreed to via phone. Note, this was a 30 minute conversation. They called me the next day to change my appointment, which already rubbed my the wrong way. Once the gentlemen showed up, they gave me a completely different quote. I was so furious since I know what was quoted. I called customer service and told them to pull the call. The rep "understood" the situation and advised a manager would call me back. Of course, no call back. Not sure what kind of business this place is calling, but I was a victim of simply poor customer service and lack of integrity. Amazing how places like this continue to stay in business... read more

Very efficient and responsive! Michael Ellis was very thorough and did a great job of finding the problem areas around the house and perimeter. The ants were very problematic and he was amazing. read more

Technician was 2 hours late from the Saturday operating window. Came around 2:30 PM & left his plastic gloves and shoe covers on the side of the street instead of putting them in trash. Very unprofessional service. Sad to be paying $110 for a 5 minute service that was late, and had to pick up leftover trash. After my contract is done, I will not be using Pointe Pest Control. My first initial experience was better, but after they lure you in from the first informative visit, everything after that is a joke. It's also too pricey for the lack of care/interest by these techs. I've seen other pest control places that charge $70 a treatment with no contract. I will be taking my business elsewhere. read more

Pointe Pest Control - Pest Control Near Me - West Chicago, Illinois

Stay away from these con artist! My husband contacted them for pest control (mice and bugs). The sales rep LIED to my husband about their services. Charged us $500 to put down glue traps and never sprayed for pests. STAY AWAY read more

I had a wasp nest the size of the technicians head, soccer ball sized. He arrived with a smile and a friendly greeting, eye-balled the situation and took care of that nest with dispatch. Without any gear other than gloves he killed and tore out a nest which filled a three gallon bucket. He cleaned up most of the mess and finished while I was safely indoors. Kudos to Marc! read more

PLEASE train the staff that answers your phones. The person I spoke with today sounds half dead and I could hardly understand what she was saying. Really awful presentation for your company. read more

Maysee, Jeremy and tall James were awesome! They showed up right on time, very friendly and fast service. Really appreciate their work.

It's always a good sign when you have a regular technician. Austin is very nice, personable, and does a good job. He answers questions and will give suggestions if needed, and I always enjoy chatting with him! read more

The same young woman has come to my door 3 times despite the fact that I have a no solicitation sign clearly posted by my doorbell. She also dropped 2 different neighbor's names. Irritating. read more

Extremely poor customer service. We called on a Monday, and they agreed to come out on a Thursday morning. On Wednesday, they called to confirm, then called back 10 minutes later to say that they needed to change the time. We were unable to accommodate the later time (because I'd already cleared my morning schedule for this), and asked to cancel. They said they'd see what they could do, and call us back in a few minutes to let us know when they were coming. Never called back. I attempted to re-contact them, but they were closed. So I used their online chat service and asked to cancel. Was told that the appointment was cancelled. Lo and behold, they showed up the next morning. The poor guy had no clue that scheduling was so messed up, no clue that we'd cancelled, and the office had told him it was a mice problem (when it's a larger animal). When I told him what was going on, he said animal control was a better bet anyway. We ended up finding a different company. The guy who came out was quite polite and seemed knowledgeable. This is not a slight on him. This is an annoyance at their administrative/scheduling staff, poor communication, and inability to follow up when promised. Don't call them. read more