I find it amazing the even with "No Soliciting" on my door right above my doorbell this company rings the bell and starts to give me a sales pitch. I am always happy to deal with great companies but ones that do not respect your home I have issues with. read more

EcoShield failed to get rid of the ants in my Gazebo after 4 attempts. The technicians were given explicit instructions for 3 quarterly visits and one touch up. Only one technician really seemed to try to kill the ants. The others did not follow through on the instructions I gave to EcoShield. Now they are trying to charge me 155$ to cancel the service. The customer service is bad, the technicians do not follow through, they miss or push appointments. Do NOT do business with EcoShield in Geneva IL. read more

This company scams people. When you try to cancel they charge you $150. They leave messages with no call back number. They send bills with phone numbers that are not active. They immediately send bills to collection agencies then do a bait and switch when you try to dispute charges. They scammed my 84 year old father. Horrible, horrible company. read more

Make sure you're home when they stop by. Their level of effort increases significantly if they know someone is watching. I've seen them on our Blink cameras when we're not home and they maybe spend 4-5 minutes total at your house. The time triples if they know you're around. We're re currently under contract but once that's finished we'll be cancelling. read more

We hired Eco Shield for mosquitoes because sales person told me it was guaranteed that if we were still getting bi, they would stand behind their product which they did NOT. The week before I had to reschedule and the girl that took my call said they would come on July 3 and her and I both said that would work out great due to a July 4th party at my house. A couple days later they called me and said oh no she scheduled me for July 5! I wasn't happy but said fine. He was very polite and said this appt would be free due to her mistake. Now the problem really starts when A couple days after they applied application. We were outside with company and every night had to go in house cause we were getting eaten alive. I called office and the same girl that messed up my appt was rude and said they don't guarantee it and will not come out. She said They already came out and gave a free application and I said that was due to HER mistake! The rudest person ever. My husband and I have been in business for 37 years and would never still have a business if we treated our customers that way! She is a detriment to the company. I will not be a return customer next year and I will be sure to tell all my neighbors, friends and family to stay away from them, read more

OMG!!!!WASPS!!!!!!THOSE THINGS KILL BEES AND IF ONE IS HIGHLY ALLERGIC PEOPLE TOO. The team that came out put in magic crystals to bump the wasps off AND went totally around the house. They also found some carpenter ants and treated for that. The lead team guy was VERY personable and knew his stuff. smart enough to engage in by gone era courtesy and conversation. They were efficient AND kind. If you live in Homer Glen or Orland or anywhere they service and you dont bug proof for bad critters....just sayin' might be a great idea on your part to call them! read more

Signed up for 24 month service contract in June of 2018 and canceled the contract in July of 2020. Received a bill in October for $155. Tracy in their offices in October of 2020 told us the $155 they were charging us was an early termination fee. Not sure how we owed an early term fee since we canceled their services after 25 months. Now I've received a bill for $155 from a collection agency, A.R.M., after several attempts on my part to get an explanation of this fee or a copy of a contract showing my signature agreeing to a set number of visits. No reply! Next step is a television consumer advocate. Beware of this company! read more

As always Pedro is very respectful, professional and attentive to customers concerns. Is a pleasure to have him stop and treat my residence. No issues with pest since getting service from EcoShield. read more

Total Scam! The "contract" they make you sign does not align at all with what salesperson promised. They require service every 90 days whether you want it or not and you are stuck for two years. they want to come out in the middle of February and charge me $150 to spray for ants! That is crazy! I was originally told I could schedule service anytime I thought I needed it. I definitely do not need pest control in the middle of winter when it is -10 degrees outside. What are they spraying on the outside when everything is covered in snow? read more

I've been with Ecoshield Pest Control for 6 years now and have to say I've been very satisfied with the service and the professionalism of this company, its technicians and employees. Today, I had the pleasure of meeting Kyle Doney. What an outstanding technician he was. So polite, courteous and conscientious. After introducing himself and before servicing my property, Kyle was interested in any insect/pest concerns of mine so he could address and focus on them. I loved his proactive approach, positive attitude and determination. It was evident how much he cares and also values me as a customer. I have got to say that I have had nothing but good experiences with Ecoshield. They always go above and beyond and do an excellent job in keeping pests away while making sure I am completely satisfied. I highly recommend Ecoshield for your pest control needs. read more

They try to lock you into a contract and charge you a massive service discount when you try to stop service. In my case I signed up for a property I was leasing and was told I could break the contract when I moved. Come to find out I have to move outside of there service area if I want to cancel. Dishonest sales people and even worse customer service read more

Tyler did an excellent job with our service. He was professional and thorough. Tyler ensured that he completed all of the services that we needed. read more

This business could not be more of a scam, and I've never had a business experience like this before in my life. As many have mentioned, a young door to door salesman came by pitching pest control that many others in our neighborhood were getting. We had just relocated and were settling in. Details of what would be done and when were not made clear by the salesperson, and we asked that ABSOLUTELY NO SERVICE be done the day they were there as it was our block party and families would be playing on our yard and we didn't want any pesticides on our yard our house. The sales person said no problem, and that they would just conduct the first service when they were in the neighborhood next time. I did pay up front for the first month/service. Less than 3 weeks later they returned to conduct their first service but charged me another $200, so $400 within 30 days. I asked to speak to the salesperson that called on me, and they were not able to connect us. Now i continue to get calls from the billing department and that is all. They say sales people are seasonal employees and customer service manages the claims. Its like talking to a call center where you have the same conversation 100x over and over with a different person each time. Because I could not speak to a sales person ro manager, i asked my account be shut off and I have an email from them saying everything is put away. 4 months later they are now threatening me to go to collections saying i owe another $200 for a cancellation fee. I get non-stop calls at all hours of the day from their billing and department badgering me without any discussion with a single salesperson to which they respond we can't guarantee that. This is the biggest SCAM in the world and the worst customer service I have come across in a professional environment. I hope others read these before falling trap to this terrible company like I did. read more

Do not recommend Ecohield for insulation job. I have used this company for extermination services for several years. Recently used them for insulation of our attic space - big mistake! They did a terrible, unprofessional job for a very expensive service. Their technicians are untrained to do insulation. Left a huge mess in the house. Had to come back several times as they didnt have the right equipment each time they came out. read more

Douglas C., the confusion is on the comoamy's end we trued to cancel after the 2nd service in 2019 and we're told contract couldn't be broken again we tried after 5th service what does it take to cancel? read more

Shawn and Jay were very quick and efficient. Shawn was also very responsive when I mentioned that I was having ants in my downstairs bathroom. He let the office know and I received a call to schedule service within an hour. I am extremely happy with Ecosheild. read more

Used EcoShield for the first time and I was pleasantly surprised how great of a job they did. I had Orlandis Ellison as the service technician and he went above and beyond for me. I'm hoping he comes back the next time I have the service done. read more

I would give them ZERO stars if I could. I have to agree with a lot of the comments below. Their service does not work (still had problems with ants and mosquito's). We cancelled the services in July and they still keep charging us every single month and sending us appointment reminders. I call them every month and I let them know that we cancelled the services and would not like someone to come out and they will take care of the charges but yet every month they keep charging me every month - DOUBLE. Their customer service also sucks they are very rude and talk over you and they have hung up their phone on me a few times. I recommend everyone to stay away from them. read more

Khiree was thorough and professional. He made sure all my concerns re pest management and eco safe products were answered. He was conscientious and respectful and knowledgeable. Thank you ! read more

Beware!! Door to door sales team will tell you that you can cancel at any time, even though the contract (shown on their tablet computer they show it to you on) says it's for 24 months. I was assured that just meant the discounted price was guaranteed for 24 months. What a sucker I was?!! The emailed contract clearly then shows that what I signed up for was a 24 month service contract and that I would be charged $200 to cancel before the end of the 24 months. I will call this week and get the service cancelled. I'd rather get out now and write honest reviews on every review site I can find rather than continue to pay $135 per treatment for 5 treatments a year. Oh, and they did a very thorough job (it seemed) the first time. They sprayed inside and out, and cleaned out the cob webs in the high places outside. The 2nd and 3rd visits were them just spraying outside and the lone guy was out there for maybe 5 minute; not thorough at all. read more

Caveat Emptor... So... This is EcoShield.. They are a door to door business that says you can get out of their contract, which you cannot. The exterminators that send to your home have no clue what they are doing. They come into your home, use a duster to remove the spiderwebs, spray a chemical, and leave. If you have a specific problem, the exterminators they send can not help you. They appear to be completely untrained workers, or bare minimum trained. For problems, they call in the Supervisor but only when you call to cancel your contract. At this time, you'll be informed that you are locked into the contract. read more

I wish I could give a rating of zero. Terrible they are all about charging you even when their service fails to yield results. They have sprayed four times and I was still getting mice. Very poor service. They like to come to your home when you aren't there and do their service. Even though I paid for services to be rendered inside and out of the house. The service man is pleasant but the service the company provides doesn't cut it. Very poor quality service. Not sure why I pay 125.00 for a ten minute visit that is pointless. read more

Steve B. came out to service our home today and did an excellent job. Steve B. was courteous and listened to our needs. He is definitely a grade A technician. Updated Review: Next few services they missed a lot of the house. I cancelled and still got billed. It was a huge hassle. They also solicit hard for yelp reviews which I heard is a Yelp no no. Take the other reviews with a grain of salt. read more

We have had EcoShield for several years now and so far so good. They respond very quickly and treat everything I want them to treat. We have seen an improvement with spiders, bees and wasps. It definitely pays to keep the treats up on a yearly basis. The BEST tech is Kevin and I request him all the time! He's very personable and considerate-he always puts booties on over his shoes :) He does a GREAT job being very thorough. And he explains what he's done and why. I really appreciate his professionalism! read more

Customer service here is awful. Called to report a mouse problem, they came out and set a few traps. Technician said if problem persists to call back in 2 weeks. Over course of 2 weeks caught 12 mice, but when I called to have them come back they said they couldn't do anything. Worthless. read more

Do not use for exclusion service!!! Be careful! We bought a house in June and started quarterly service immediately. From there they said they do exclusion service for all the poop in the attic and we did want to address this. They sent a certified inspector out to locate all holes and access points. The inspector came and didn't even go in the attic to look at poop or even see the situation of what was going on. My wife was home and asked you don't want to see inside?? Long story short he never went in attic... Come to find out after I pay 1300$ for the service they missed a big hole and my issue Is bats. Now they say they don't cover bats!!! I'm just a ordinary homeowner who bought a new house,I didn't know what animals were up there. If the inspector would of went in attic and saw the bat issue and told me they don't cover bats I would never of spent $1300 dollars! So now I have bats all over the attic and I can't touch them till after March 15th. How is this my fault.. why should I be out 1300 because the inspector was to lazy to look in my attic and tell me my issue. Now I have to have a bat exclusion and spend another 1000$ because EcoShield was lazy. If I knew they don't cover this and that was my issue I would of went somewhere else. Now all we hear at night is bats keeping us awake. EcoShield how would you like sleeping at night with bats above you!?! read more

While I've never had a problem with any of the technicians, except for one who seemed to miss some webs at the front of the house. I can not stand the office staff. I never have had anyone be friendly. And after I schedule a time that works for me, so they can come inside and treat, I then get randomly rescheduled, to a time that's inconvenient and no one is home. I called about this issue and the woman just laughed saying it was a mistake my appointment got moved. Ive also had them come at the end of a quarter and then about 4 weeks later they were back for the next quarter. I honestly enjoy the service and that my house is pest free, but I can't wait for my contact to end so I don't have to deal with their customer service. read more

TRASH company!!! Warning to potential customers. I lived in Antioch, IL. A salesmen came to my house. I told him I would pay for 1 spraying for spiders on my exterior. He lied through his teeth and said I could cancel the contract at anytime with no penalty. I mistakenly signed. I sold my house 3 months later and this trash company is refusing to cancel my "contract". THEY ARE CHARGING ME WITHOUT DOING ANY WORK! I am in a different place renting an apartment! Horrible unethical company! OH and PS they don't have customer service that you can call. So they just ignore you if you're not happy with something. read more

Beware! Don't give your credit card until the service is done. Very Bad customer service and way of doing work! read more

EcoShield is an amazing company! I have had little to no problems with pests since I started. I have used other companies and they were not good. I had bugs in my house all the time. EcoShield goes above and beyond to make their customers happy. They will come out in between treatments if you are seeing bugs when you shouldn't be. Customer service is very friendly and always willing to help! The technicians are very helpful, courteous, and thorough. I am very pleased with EcoShield and don't see myself using anyone else in the years to come! read more

This is a scam. Save your money. I DO NOT RECOMMEND THIS SERVICE. This is a way over priced for what you get. I had it for many months and was not happy and when they got around to sending people out because I complained I would go check what they did and they replaced a 25 cent mouse trap. I could have done it cheaper and better myself and in the end thats what I did. I literally paid about $800 for some mouse traps on the inside and outside of the house. I feel like I was taken advantage of. Dont let it happen to you. read more

Quick update...someone did come to my house and removed the hornets nest just like they promised. I even received an email confirming the visit and the service they provided. One week later they came back and did the whole house spray and removal of new webs, spiders, etc. another email confirming the service. So far I am happy with the service. The moment of truth will be if I decide to cancel my service after the 3rd service BUT since I have babies in the house and don't want spiders crawling on them, I don't think I will. read more

The is a scam. Sorry to myself that I didn't read this review before. A door to door salesman ignore our "No Solicitating" sign, and came to us and pressured us to sign the contract. I had said no to him many times, but he kept staying in my property and bugging me, and finally I gave in and sign the 1 year contract. We didn't have much bug activities in the house before application, and their work have didn't come up with expected result after first application, many days after first application, not only we still seeing big ants, but also new fruit flies appears. There are still some spiders which never bother us too much. While they claim we will still see some activities after first application, and will make a second application within a month. Then when they make the second appointment in about a month, I believe their work doesn't produce any result, I decide to cancel that, so I called in try to cancel it, and the guy said there would be a more than $200 penalty, so I told him not to cancel the contract, but he said he already had cancelled the appointment, so need to reschedule. Then they reschedule the second appointment more than 2 months out after first application, I believe there will be much less bugs in the cold weather, and even if we will see bugs, they still can said the time span between first two applications are too long. Anyway, if the company continue sending me bill, I will send them a ticket and bill for property trespassing. read more

Just hired Ecoshield over the summer and I have had an extraordinary experience so far. Their technicians are very friendly and knowledgeable. We just moved into a new home and had a bee issue. They came out a few times to spray and remove many wasp and hornet nests around the house. Then a few days ago we found mice and called them right away. Ecoshield literally had a tech out to our home within an hour! Talk about lightning fast response time. I can't say enough about Clinton. I believe he is their mouse expert. He is super friendly and thorough. Set up traps all throughout the house. The next day, the traps caught 4 mice. Called up the company early in the morning at 8am and Cathi answered the phone (even though they don't open til 9am) because she noticed from the caller ID it was me (talk about a company that cares about their customers!) Cathi immediately dispatched Clinton returned again in a blink of an eye. He removed the mice and filled in some holes where he felt mice were getting into the house. Can't say enough about Ecoshield. They are quite reasonable for the high level of service. read more

Beware of this company! The salesman did not disclose the $200 fee for termination of service and this is not a single happening according to reports to the better Business Bureau which you can view on-line by searching for "ecoshield termination of service fee". read more

The actual service provided is completely different than what is sold to you and detailed in the contract. After further investigation, it became evident that this service is a scam. I was sold on this service when a sales representative came to my door. He informed me that he and his father were in the area providing service to existing customers in my neighborhood, including two houses in my cul de sac. He listed my neighbors by name, but having just moved in (which he was aware of, he told me as such) I wasn't able to verify their names on the spot. He told me that they had some extra time in their schedule for the day and since they already had the chemicals in the truck, his father authorized him to offer a discount. Since we actually were having pest problems I told him about them and showed him some of our biggest issues. He explained that they would be able to resolve the issues I listed, as well as provide several other services at the discounted rate. As such, I set an appointment for him to return later that day. After this, I quickly looked up reviews, and saw that it held a 4.9 star rating on Google reviews and decided to keep the appointment. When the appointment time arrived, two technicians (neither of whom were the sales representative or his father) arrived at my door with a contract to sign and a pamphlet detailing the initial service. They had me sign the contract prior to beginning service (including a statement saying that I "loved the service I received today"), and after doing so the sales representative arrived to collect my payment information. The sales representative then detailed my issue to the technicians and they began their work, which I was told would take about an hour. After about 10 minutes the technicians left without notifying me. When I went outside to review the work done, I was surprised to see that very few of the services requested or detailed in the pamphlet were completed. Services promised but not delivered included baiting/trapping, wall injections, removing spiderwebs and wasp/bee nests, and wasp eradication. The services that were provided (power spray, indoor precision treatment, and granulation) were done haphazardly and in some areas skipped entirely. After this unacceptable service, I investigated the company further. Many of the 5 star reviews on Google were from customers who only had one service or had only talked to the sales representative and were impressed by the services presented to them, several specifically citing "we will see how this goes" or similar apprehensions. I noticed on Yelp that the company only has 2.5 stars, with reviews largely split between 1 star reviews and 5 star reviews. Many of the 1 star reviews cited the exact situation I had - salesperson naming neighbors who supposedly had the service (and who turned out didn't have the service or didn't even live there currently), saying that they had extra time/materials so they could offer service at a discount, and having an initial service that was extremely rushed and visibly did not perform most of the tasks that the initial service entails. When the reviewers cancelled the service, they were charged cancellation fees equal equal to the "discount" they received (this is outlined in at least my contract) despite never receiving the quality and scope of service they paid for, and some were sent to collections over this amount. When I called to cancel, the customer service agent didn't attempt to resolve the situation (despite their "100% satisfaction guarantee" and promise that they'll come out to fix any issues at no cost), and did not attempt to retain my business - it was clear that this was a common occurrence, and that their central business model is to just collect the large cancellation fees. read more

Current customer. Ecoshield is unreal. Management is HORRIBLE. I have no idea who to speak to anymore via the complaint I have regarding massive ants at my home. They wouldnt provide me with a corporate number and made me feel completely inferior as a customer. Definently will NEVER do any type of services with them again. read more

Boy did I get worked over. I get worked over by the sales guy that just happened to be in the neighborhood and wanted to squeeze me in. "Don't worry you can cancel any time." Oh you can cancel alright just let us know which card to use to change you. After the horrible customer service call and explanation that it will cost me another $200 to cancel my contract I have no choice but to keep it. Well done by the sales rep who said I can cancel any time, you got me. Glad he just happened to be in the neighborhood that day and was going to take care of me and throw in a bunch of freebies (shhh don't tell the neighbors what a great deal you are getting). He can take his hand off my wallet now. You were right I can cancel any time.... for $200 (enter fist in rear end). I just found out my neighbor is paying $125 a treatment. What I really appreciated was the customer service call from the agent who told me that "In retrospect we are in unprecedented times." which I still have no idea what that means. I wasn't sure if he got a word of the day calendar or was just using big words to impress me. It worked I am impressed. I asked what that had to do with spending $400 for 2 treatments and one lasted 14 minutes. He explained again that we are in "unprecedented times". I replied, yes we are because it is unprecedented that this will cost over $800 an hour. I am the fool who signed the contract so I put the blame on myself for believing I could cancel ANY time. Speaking of bargains, it will cost me $600 for the 2 treatments if I cancel. I told them to please continue to overcharge me for 14 minutes of service at $199 per treatment. Now I know why my neighbors were telling me we should not have gone with Eco Shield. Almost $400 in 4 weeks and I have a spiderweb on my window. It seems to be a descendant of the Spider from Charlotte's Web because if I look closely it appears that the word SUCKER is written in the web. I wish I could attach the Ring video of the guy at my house for 14 minutes. read more

Brandon did a great job and was very thorough. He explained everything he did in the yard and even removed the frogs from our window wells! Eco Shield has some of the friendliest technicians I've had the pleasure to deal with. read more

We've used EcoShield for 2+ years now. They come every quarter which is nice. If you don't see ants or bugs in your house, don't stop using the service or they WILL come back. Whatever they use, works. Since using their service, we've never had rodents, ants or bugs in our house. Maybe last year we had a lot of wasps in and around our backyard but after we told our service tech our problem, we hardly ever see any. The young man who has been coming to our house ever since we started using them is polite, very friendly and knows his stuff. The price is right too. You can't put a price tag on not having an ant, mice or bug problem, right? I keep telling our neighbors who have ants really bad, you can't complain if you don't do something about your problem. The cheap stuff you buy in the store only make the ants horny and multiply. You should sign up with EcoShield. You won't regret it. read more