Initially prompt with service, became increasingly difficult to service over time. No showed the last 2 appointments and then left me a voicemail that they could not find parking which is a total lie. They clearly never came. Save your time, try another company. read more

Ugh, this is why I should ALWAYS look at reviews before being silly and signing up with a company that walked to my front door. My husband and I have a dog and worry about ticks in our backyard, where he roams and does his business. So we were planning on finding something to spray or treat our yard for ticks. When a couple weeks later a salesperson from EcoShield comes to my door (even though I have a No Soliciting sign) and is wondering if we were interested. I wasn't, I hate solicitors, I was on my way out of the door though so he kept talking to me while I was getting the kids in the car. Well long story short he offers me the 1st service for $75 (regularly $125 he claimed) and I would be contracted for 12 months, or 4 more services. I was hesitant because of the contract but it included the tick/flea treatment so I went with it. I asked him several times if I could cancel at any time. He said it would be no problem to cancel I would just have to pay the 1st treatment full price fee in order to cancel. What he told me: 1st treatment and each following treatment is $125. I pay $75 for today's treatment and $125 for 4 more treatments. I can cancel at any time for $50 discount I was given on the 1st treatment. What I was told when I called to cancel: 1st treatment is actually $325. I can pay $250 to cancel. If I don't want to cancel I can pay $99 per service, of which I'm contracted for 4 more. WTH!!!!!!!!!!!!!!!!!!!!! I'm NOT happy. They don't care I was lied to by the salesperson. They prey on this type of transaction. So here I am stuck paying $99 for 4 more treatments that I would prefer not to have. I'm too pissed about their business practice, lying, and lack of customer service to care if their service works. I will say though, at the very least, I haven't seen one tick yet this summer. read more

I am so dissatisfied with this service. You get roped into a 2 year co tract with the idea that after a couple treatments you should see a big difference and I have had 4 treatments since mid July and the spiders aren't going away. In fact they are moving closer to the house. read more

We had a guy show up at our door last year and totally sell me on signing up for this safe spray. We were actually looking into pest control at the time and the paperwork they showed me looked and sounded great. So we set up our first appointment and a follow up to kill any newly hatched insects. During the first few weeks, we were told not to expect much because it takes time for them to die, etc. About 2 weeks after our second spray, we were still not noticing a decrease in bugs, so they came out and did another spray, followed a couple of weeks later with our regularly scheduled service. Still no change, so I called to cancel. I was talked into letting a specialist come and check things out. The original guy that sold us on the service showed up. I walked him around the house showing him the still alive and very large silverfish along with some spiders, and he agreed the spray was not working and we would need to schedule a heavier spray that would require us to be out of the house for 4 hours. I let him know I would have to call the office to schedule it because it is hard to leave the house for 4 hours with my grandmother in her condition. When he left, we had agreed that we would end our contract as the regular spray was not working. They did not cancel our contract and the man showed up to spray. Not being home he only sprayed the outside, but should not have been there at all. I called immediately when I got home as well as sent an email that we are not to be getting sprayed anymore and relayed what the field specialist had said. I was told it would be taken care of and we would not have to pay. I got a notice from collections today regarding our account. I called to let them know we received it, remind them that they were not supposed to be doing anymore spraying and letting them know that we have no intention of paying. I was told we still had to pay because we were under contract and that we were not allowed to end the contract early or we would still have to pay. When I told the man I was speaking to that we ended the contract because the spray was not working, I was told it did not matter, it was still a contract. At this point, I am sending all of the email correspondence as well as a thumb drive with all phone calls to the collection company and probably to the BBB. I highly recommend not using this company. read more

Ecoshield came and left without a call, knock, or a ring. This has been the worst pest control company that I have ever experienced. You will be locked into a superficial binding contract for cobweb removal and intermittent spraying of watered down chemicals. What they are very good at is collecting the equivalent of a $500 per hour rate for a cursory visit. The sales pitch is great, including the infamous neighbor's name drop.... The service and customer service is 3rd rate. Stay away from this outfit. Buyer beware. read more

Rep cold-called me and left a message, red flag. Said he was servicing my neighbor tomorrow, and I could get a discount if I signed up right away, red flag for false urgency. I talked to the neighbor mentioned, who apparently declined an in-person sales visit the same day, I just wasn't home, major red flag for lying about a referral. read more

If a zero was possible I would rate this company a zero. A complete scam. Claimed they sprayed my house but I had security camera footage showing otherwise. Poor customer service. Manager was rude and hung up the phone on me when I asked for a refund. Please save yourself the time and hassle - do not use this company for pest control. read more

Avoid this company at all costs. I was willing to pay more for EcoShield because they made me promises about how outstanding their service is. I quickly learned their service is awful, their technicians are rude, and their customer service team is very dishonest. They lock you into a contract for these reasons and don't care if you cancel because they've already taken you for $400+ then will charge you another $150 for cancelling. read more

STAY AWAY, they came knocking saying we service your neighbors etc. THAT WAS A LIE! they charged me $150 to remove spiderwebs and spray my yard, they did not do the inside at all they were supposed to set bait boxes (what the tech promised) for field mice they weren't there for 5 minutes. I looked out the window they were gone a week later I canceled. They still sent someone out for a second service after not completing the first service, and have refused to give me a refund. All I keep getting is a manager will call you in 24 hours. read more

Brian was very pleasant this early morning and he worked with a smile. All the servicemen we've encountered have been very easy going gentleman (Xavier & Dain) Good customer service is everything. I'm pleased, thus far. read more

Great visit, lots of good explanation of what was going on and our options. Martin M was our technician and was a great pleasure to work with him, hope to work with him again if needed. read more

Horrible company operation. They are high pressure sales, basically make it sound so good. But it's horrible service. They are experts at convincing young people to go to work for them, promising them the world and lots of money. Apparently their training is poor because they send a different new young person each time for your service, and it is very substandard compared to other exterminators. They are also much more expensive and you get much less. They make a lot of big promises on the sale snow job, and it's all lies. The sales guy tricks you into thinking it's his business and it's superior. Don't be fooled. They promise you you can call him( specifically the sales guy, anytime. They give you all his supposed contact info. But you can not ever talk to him again. Calls are sent to a central office somewhere. It's just one lie after the next. They hire and fire constantly. It's much more of a system designed to make money, and not to truly provide a quality service. I paid $160 to get out of my contract. They know up front that there is a good chance you will be dissatisfied so the contract is another way for them to make money when you inevitably have to cancel. Read the BBB complaints! They may do a good job on the first two trips but before you know it you're paying triple cost for extremely low quality service. They do not train their employees well, except on the get the contract tactics. As far as pest control knowledge and expertise, JOKE. Downright dangerous since the inexperienced kids are using chemicals around your home. There's nothing Eco about them. That is also a lie. This company can get away with it cause there's no law against how they operate, but they are very unethical and severely poorly managed and is just terrible on so many fronts. You will end up paying them the fee to get out of your contract. Save yourself the trouble. When they come to your door to talk you in to their 2 year contract, don't do it. Go to a local, smaller, experienced exterminator company that has an office near you where you can always communicate with the same person in that office. And more than likely that company will be cheaper and for sure better quality. After that horrible experience, and humiliation of realizing the big scam and lie we fell for, we now have Arrow Exterminators and they are a great business to work with and the service is so far and above Ecos it's crazy. For much less money. This company does the same things with hiring employees as they do with running the business. Blitz promises on them convincing them they are going to make lots of money and have a good career with a good company. They fly them to seminars and do all they can to get them on board, but they will also fire them just as quick. It's not a promising career choice believe me. Not with this company. They sent a new hire to our house every time. I called to complain about the joke service and they just say well we're sorry. That person is no longer with us. But we were still charged even though they almost did nothing at all. I wish I had a video of the last two they sent going around dabbing a little something here and there and then promptly leaving. It's a HORRIBLE company!!!!!! read more

Shortly after moving in, a salesperson pitched me on their service and stated others in the neighborhood were using their services (later found out this wasn't true). After a half done initial service, I called in to share feedback. The customer service rep stated they would note the issues and send a technician out to complete the job. That never happened. After three long calls of using scare tactics to convince me to continue the service I was finally able to get an email confirmation of the cancellation. The previous two customer service reps stated they would send a cancellation after the call but that never happened. I wish I had read the Yelp reviews before agreeing to the service. read more

On July 24, 2020 I left a review about this company repeatedly door-to-door soliciting in my neighborhood after repeatedly being told it's not allowed and they are not wanted. Today is August 3, 2020, about a week later. Guess who was at my door again today. Catch a hint guys. read more

0 out of 5 stars for this company. They did not complete the work promised and paid for and then when canceling service due to incomplete work, we had to pay for the "discount" they gave us when we signed up! Basically gave them a ton of money for nothing! read more

I'm so tired of this company ringing my door bell offering their service. It happens every few weeks and we tell them we are NOT interested and then they come back and won't take no for an answer. I would never use a company like this that pressures people to get business. Stop harassing people at their homes and lie to me about you were recommended to come here. read more

We have had a contract with EcoShield Chicago since August 2021. It is now May 2022. We are billed for bimonthly treatments. Our pests still persist. The treatments seem to do almost nothing, as though they are spraying water. We were told the service had a money back guarantee. They will not release us of our contract without a $200 fee, let alone provide the money back guarantee. They have offered "fill in services" in between bi-monthly services, which have not been effective either. Now they are changing the terms of the fill-in services as only being offered 2 weeks after a treatment. The customer service is horrible. They don't listen to customers, they just talk in circles. The treatments are completely ineffective. I wish I had found a different pest control provider to begin with. DO NOT EMPLOY THIS COMPANY. read more

The worst company I have ever dealt with. Please stay far far away!! Hired them to do pest control at my property. They like to auto bill your credit card on file but not to do the the actual work. read more

Scam. They knock on your door at 10 a.m. after Memorial Day and try to talk you into buying their service. While he talks he has you hold his iPad, distracting you. Very weird. They tell you how they service many houses in the area. read more

I love ecoshield simply because they get rid of all the bugs around my house. They always show up on time and they do a fantastic job servicing my entire home. I love that they are organically derived because I feel more comfortable and safe letting my dogs roam around the yard. Overall my girlfriend and I have been super satisfied with our service and we cannot complain. It's worth every penny in my opinion! They get the job done read more

Chris was our technician and he brought a colleague with him and they were great! Super helpful and professional and friendly! EcoShield always sends great people! read more

I have used this company on and off for five years as needed. I've always been impressed by their quality of service and the knowledge and professionalism of their employees. Even during COVID precautions, we'll felt great about their services provided. read more

Do Not Use! services provided were marginal at pest control. Was told I could cancel any time with no penalty. At time of initial service was asked to sign for the service for access to property and permission to apply chemicals. Turns out what I signed was a contract with a cancellation policy. They charged me 400$ to cancel the contract after the first treatment that didn't work. DO NOT USE this company. read more

This company is a HUGE SCAM! Stay far away. They promise to do indoor and outside service and the services NEVER happened. They have notes that spider webs in home were cleared and treated. They never have been inside my home, nor the outside. Tried to cancel after trying to schedule several times without success. Trying to cancel means you then have to pay a cancellation fee on top of the services they never rendered. The company's customer service is horrendous to deal with. They are not empowered to listen to the customer and if the tech says they did the service, then that is now the new facts. They answer with obvious psuedonyms and must stick to their script. They have about seven answers spelled out and do not deviate from those responses, even if they don't apply to your situation. If you value your sanity and your hard earned money, go with another company. read more

Not only has Eco Shield failed to provide any assistance as they indicated they would do in their response to my review but now they are using a collection agency to harass me for the $150 they are falsely saying I owe them. This company is calling and texting me nonstop and making threatening/harassing statements. read more

Recently signed up for service through EcoShield on 6/2/2022. I explained that we really required service for spiders on the exterior of the house and preventative traps for mice (we had previously remediated the house and sealed off any potential areas of entry). I explained that we had no concerns for insects on the interior of the house, and the top concern was the number of spiders on the exterior (we live near the lake and there are many flying insects). The representative stated that an assessment would be completed on 6/4/2022. I was out of town for the assessment, and my significant other was present. The representative who showed up on 6/4/2022 proceeded to spray the inside of the house and the base of the house. "De-webbing" of the exterior was limited to the bottom half of the house. De-webbing did not occur on the second or third floor of the house. When I called regarding the missed areas, they informed me that they do not utilize ladders. How are they supposed to treat the second and third floor exteriors without a ladder you might ask? They utilize a pole that is 20-feet long, which obviously cannot reach numerous areas of the house. Thus, numerous areas were not cleaned of webs nor appropriately dusted to prevent recurrence. Ultimately, my primary concern was not addressed, and instead, the company went against my wishes and sprayed the interior. To top it off, the "thorough assessment" took less than one hour for a three story home with a detached garage. The cost for this service, even though they didn't address my primary concern: $300. I would have happily paid $300 if they had simply addressed my concern. Today, I received a call regarding the service. The individual calling was distracted, giggling, and unable to completely verbalize next steps. There were numerous instances where I heard someone in the background giggling with her. She was flat out unprofessional. My advice, stay far away from this company. I will be switching back to Batzner. read more

Prompt, on time, Courteous, and listens to what was needed and addressed my issues which were ants.

Dominic came by today and did a fantastic job. He was very courteous and thorough with his service. I love that the company texts you reminders for service. Would definitely recommend EcoShield. read more

I was impressed, first, with Anthony who called to sign me up and work out a service plan. Then with the extent to which my service guy, Trey (Trenell), addressed my various concerns. He got up on a ladder to reach a wasp's nest nobody has been able to get to for years. He came up with a great idea to get onto the tops of our windows where bugs like to hide, without having to take the screens off our dozens of windows (yay). He found a wasp nest in our retaining wall and had the equipment to fog it out, then make sure the little devils wouldn't come back. He picked up a dead mouse for me and sought out all the places critters would be looking to get in, inside and out. Trey even applied three different substances for some of our problem spots! I'd say if we have any pests for the next several months I'll be VERY surprised! read more

Terrible the salesman is a liar and they won't refund my money even though the sale was based on a lie.

New customer. Charles Dawkins was the tech that performed our initial treatment. He and his team were thorough, efficient, and polite! The sales rep was awesome too! So far, we're thoroughly impressed with the customer service! read more

They pretend to give you a discount if you will sign a 24 month contract then claim they have to charge your for the discount when you want to cancel your service because it didn't do what they said it would do. Would not recommend read more

Offered a deal. signed a 24 month contract that made it sound like I was committing to a one time fee. I was not explained that I would have to pay $200 quarterly. I found out unexpectedly when I was charged. Make sure that whoever you speak to actually explains their service, because it is not clear on the contract either. Terrible experience, felt like I was scammed. read more

This company is so bad it's almost comical. For us, it's not that the service itself is bad, it's just how the company is run. Like many of the other reviews out there, the company attempts to lure you in by having travelling salesman canvass your neighborhood stating that they have technicians in your area right now and they can do a quick spray at a really low cost. To make a long story short, we signed up for their contract, which lasts 2 years. Near the end of the contract, we decided to cancel the service. Despite the fact that my name is on the contract, I was told that I couldn't make any adjustments to the contract because it's not my name on it (Despite the fact that you actually can see my initials on the contract). The companies dispute is that because I used my wife's phone number as a contact (because she works from home and would be present while the service is being performed) I can't change anything. After explaining this OVER and OVER and OVER again, I was finally able to speak with a representative who agreed with me after looking at the contract. We were finally able to cancel our account; however, the company is now saying that they haven't received payment. I attempted to resolve it......but once again, because it's not my name on it, they won't accept payment. The stupidity of this company knows no bounds. read more

Kevin did a great job obe of the best techs that came out here and tok his time to do the job. Thank you

If you are reading this, you have the privilege of dealing with a door 2 door salesman telling you that they are in the neighborhood and giving a massive discount if you sign up today. I'm usually able to decipher through these scam artists but my wife was not so lucky and signed up with them for 4 services for 135 and the fifth (first) at 165. The sales person told my wife that he was the owner and that she could cancel at anytime which was obviously a lie as he made her sign a one year contract. I came back home from my work trip and upon research inquired to cancel the service and before doing anything they squeezed another service in and when they finally cancelled, they sent us another bill of $135. We called the company and they refuse to honor the sales associate's promise to cancel at no cost and expect a $135 cancellation fee. We intend to put a no solicitation sign outside our door to prevent these high pressure scam artists from attempting to sell services without proper disclosures (extremely hard for anyone to read through the 5 page contract when the sales person sis busy scaring you about how the bugs are about take over your house). We did not see any reduction in pests (spiders, bugs etc) for the two services they claimed that they performed. Do yourself a favor and stay away from these guys. If you need pest control, call a local company on a per occurrence basis rather than getting tricked into signing a contract. read more

Dillan S. came on time was very courteous and offered great clarity on the spraying process and what follows. I very satisfied! Part 2.... This company is a rip-off. Check them with the BETTER BUSINESS Bureau (BBB) They have been turned down. They came back for the 2nd spray. I had horrible flies in my kitchen. They told me contrary to what I was told ( which is why I signed up) there is nothing which can help flies. I asked to cancel the contract saying I was given false information. I was told they would not cancel. I said how can I pay when I have a problem you can't solve? This is a very dishonest company. PLEASE DONT deal with them!!! PLEASE read more

Courteous technicians and professional staff. Always show up in a day or two if we ever have additional service required.

o stars to them, I did pay in full for a year they never show up and I did cancel the service cause of disappointed and in October 2023 they send me to collection for unpaid read more

The worst decision I made moving in to our new home was using this company for pest control services. Their service is inconsistent and poor. Their product is ineffective. They lied to me on the length of the service and cost. What I was told by the salesperson and what the contract reads are not the same. My fault for not reading the contract closer. I will not renew their services and would not recommend their services to anyone. read more