Just moved to Livermore and had to find a place to take my Mazda CX-5 for service....I am so happy I found Dublin Mazda....My Service Advisor Jesus was GREAT.....He was friendly and his customer service was spot on......Jesus took the time to explain what is all covered on my service agreement that I purchased from another Mazda dealership when I purchased my car......He was very helpful and had a smile the whole time.....Nice waiting area to boot when you have to wait for your car......This place is SOOOOO much better than Fremont Mazda......Jesus is for sure a keeper read more

The experience of buying a car can be stressful. The staff at Dublin Mazda did what they could to make it a comfortable, fast, and stress free experience. My husband and I just purchased our first Mazda and the staff were very knowledgeable and never pushy. Troy was very customer focused and remained extremely patient throughout the process. He really allowed us time and room to experience the car during the test drive and it always felt like he had our best interest in mind. (Thanks Troy!!). We also worked with Rosie in financing and she was organized, friendly, and demonstrated a lot of care for us as customers. Sam also stopped by to introduce himself and say thank you. The dealership is clean, comfortable, and all staff we interacted with were courteous. Overall a great experience. read more

Fast, efficient service. Pleasant, clean place to wait even during Covid. I've been here before and have since tried the service at other area dealers. The experience here now seems especially good. Damon does an outstanding job of listening and making sure that the job is done right. He went above and beyond not only to make sure that I was able to take advantage of the best discount offers on my service, but also to let me describe one of my car's issues directly to the service tech. I was surprised how quickly the work was done and the quality of the experience. Keep up the good work! read more

Compared to 4 other dealerships in both NorCal and SoCal, Dublin was quick, polite, and pain-free. We worked with Nick V. over email and text. As requested, he gave us the precise price breakdown and price matched a nearby dealership. In person, we experienced no run-around. Nick was to-the-point -- immediately bringing us to test drive upon arriving at the dealership, answering questions as needed, and efficiently filling out paperwork. There was a bottleneck at the finance department. While we waited, Nick apologetically offered to buy us Chipotle dinner. In the end, we were more than satisfied with the purchase. read more

We bought a used vehicle and the listed price was ok until you are ready to talk about financing and sealing the deal. The salesman Troy then said that there is a LoJack that comes with the vehicle mandatory or they would not sell the vehicle. An additional of almost $1000. Come to find out it is an option. And the actual LoJack was not installed yet. Troy and finance and service then all came together to install the device behind our back. Saying that it had a problem with activation so service needed the vehicle for about an hour or so. But when service was done they gave me the paperwork of what the work was done on the vehicle and it was an installation of LoJack. This dealership is deceitful and cunning. Be careful, they don't care about you or the costumers. They just want their commissions. John at finance is very cunning watch out for this guy. We bought an extended warranty because he tricked us on the monthly payment telling us that it was going to be lower than the extended warranty not included. But in reality he extended the months to pay so the payment would be lower. And he gave us an estimate that which is higher at the beginning so when he included the warranty the monthly payment will be lower. This guys is cunning and deceptive. When we tried to cancel the extended warranty John the finance guy hang up on me 3 times, have given me a false email to send a cancellation request. He makes us out to be stupid and dumb. He even told us that we were not smart of thinking of canceling the extended warranty. All the while he would lose his commissions. This guy lives on this principle tricking people and giving them hard times. So be careful there are other dealerships that does not come with LoJack and finance people trying to get their commissions off you. Avoid this dealership because they try to make you want the car and at the end make you purchase a LoJack which is the-same as an apple AirTag. GPS device which you will never need. It's just for them to get extra commissions on poor hard working people like us. read more

Service - When I told the service department my CX-5 was completley broken down, they jumped into action! Since I live in Santa Cruz, they actually recommended a closer dealer to service my car. I have a 125,000 7year extended warranty (score!), and Mazda Roadside service is towing my car (free of charge) to Capital Mazda. When I found out evry dealer has there own extended warranty I called Dublin Mazda and John in finance was great! He sent me a copy of the warranty and I am able to show that to ANY Mazda dealer for service!! 2 Lessons here. *Buy your Mazda from Dublin Mazda! *Buy the Extended Warranty! read more

This review is for Sales person Roger Thurman. I made an appointment with Roger to test drive a used Mazda car. On the day of the test drive, I called Roger an hour before the appointment to confirm that the car is still available and he confirmed that the car is there and I can come for test drive. I drove all the way from south San Jose to Dublin and after reaching the showroom, he took me to his office, look at this computer for few seconds and tells me that the car was already sold and delivered yesterday. From his expression, it looked like he was not at surprised that the car was sold. It felt like he intentionally lied to me to make come to the dealership and try to sell some other car. He then started offering other car that were available, but I refused and left. It was a really really bad experience. read more

I had been quite satisfied with my service experiences at Dublin Mazda in the past until my last service this past January. The advisor recommended doing the 30,000 mile service since my car was at 26,000 but had been driven a lot of short distances. This made sense to me. I was a bit shocked by the $809.37 service quote since I've never paid that much for any service in my lifetime, but this is my first Mazda, so I agreed, assuming it was the recommended 30,000 manufacturer service. I did not receive any details about what the service would include even though the service sheet says "perform the preferred 30,000 mile interval maintenance service as per attached worksheet." Service was friendly enough and took a little longer than expected but within reason. The rest of the day, however, I couldn't stop thinking about how expensive it had been. I decided to call other Mazda dealers to ask about their 30,000 service fees and received a quote of $456.49 from Mazda in Concord for their Long Life premium service, and $195 from Mazda in San Francisco (not sure of the details included there). Upon further inspection, the service I was given included many extras such as battery terminal cleaning, lubricating locks and hinges, etc. beyond the manufacturer service schedule for 30,000, add-ons that were not mentioned to me before the service. When I called to discuss my disappointment with the lack of clarity around the service to be performed, one of the managers, Mark, promised to call me back on the following Monday, but failed to do so. I did eventually get a follow up call from another manager, Dave, over a week later, who acknowledged that the service could have been better explained but did not otherwise inspire confidence in the value and necessity of the expensive service, other than the fuel injection cleaner being worthwhile given the quality of our California gas. I will definitely be taking my business to a trusted local mechanic where I will get quality, specific, well explained recommendations at a more reasonable price. read more

Incredibly terrible experience. Will never do business with them again. The salesperson I spoke with was pleasant, but something's severely wrong with the management. Sold my car to them on June 29th. On July 14th I get a call saying there's an issue with the transmission and I have to take the car back. This is already very strange to me, so after coming in I call the DMV and find out that dealerships can reverse these transactions if there's an issue with the car. Unfortunate, but if that's the law then all's fair. I take a walk around the car, and not only have they removed all the modifications I've spent money on, they also scratched the infotainment screen. I bring up the infotainment screen to them, and show them the picture of the infotainment before I gave them the car. Their mechanic comes in and says that the level of scratching currently on the car is how he got it. I have a literal picture with timestamp but they refused to even look at it, or offer any kind of solution. The attitude seemed to just be, "this dude signed the paperwork, now we don't owe anything to him." Can't emphasize enough, do not sell your car to these guys. You're better off with carvana or carmax because even if they lowball, at least they won't mess with your car and then back out of the sale 2 weeks later. read more

I've been to many different dealerships with my parents but this was the first time I was going in to purchase my own car. I was skeptical to even go to a dealership because the sales people are always like vultures and very pushy. Robert greeted my parents and I and helped us find the car we were looking for. At no point did I feel pressured to make a purchase and Robert made sure to answer all of our questions and even get second opinions to make sure we got exactly what we came for. Overall the service was excellent and Robert made us feel like family. If you're looking for a hassle free experience make sure you go to Dublin Mazda and ask for Robert. I'll definitely be coming back here for any future car purchases. read more

Dublin Mazda - Car Dealers Near Me - Dublin, California

After a few months of research I decided that I needed a fuel efficient car that would get me to point A to B. Taking the GT500 or the Panigale (has track tires on) for regular commute would be a bad idea (even more so then the old Nissan getting 12 mpg) . I didn't care about performance, but I wanted comfort, space, and fuel efficiency that was up there to at least be considered respectable. Heck..I know cars. I work on them all the time, but I definitely have the know how on how to buy and sell cars (past life I must of been a car salesman). That is why I don't haggle. I just call or ask for a best price and go that way if I am going to make a purchase. Sure I scour the TrueCar site and I have several contacts down south that tell me what people are paying for cars, but more likely if you are up front and seem to be a fair salesman you are going to get my business (and probably future business as I buy a lot of cars/trucks). So anyways props go to Nick Verhilyev and Dublin Mazda. That was an easy sale. Contact was mostly through email (convenient for me as half the time I am in meetings). I told him what I was looking for, we quickly agreed on a price, and BAM..end of sale and done deal. Other Mazda dealerships wanted me to buy way over MSRP and made it sound like I was required to get GAP insurance and or their maintenance program at an additional cost. No thank you...work on my cars/trucks are done by me. The other dealerships were not as responsive either, but Nick did all the ground work for this sale and that made the process for the purchase a lot easier...good job Nick! XPhil read more

Keith Morita makes you feel like you're buying a car from your best friend. Not only does he make sure you know everything about Mazda but also about your car. He took the time to discuss my list of qualifiers and find the cars for me that fit that list without compromising the things I prioritized. I wish he worked at the Safeway down the street from my house so I can see him every day. read more

My family and I have purchased 2 Mazdas in the past year, and decided to get another one for Mother's Day. I called ahead to get the car prepared for a test drive. Test drive came and went. Then, we talked numbers and was in queue for finance. (Why is one finance guy working alone on mother's day?) Waited around an hour just to try to be sold insurance and maintenance packages and talk down on their quality of the car. Told the guy (Nick?) we didn't want the insurance packages, to which I was told "my input doesn't matter because I'm not signing the finance documents". He essentially snapped at me. My parents looked at me in disbelief by how rude the comment was. Then we added GAAP but wasn't told how much, until i asked him a few times. $895 is steep, and I bought a Mazda a month ago and it only costed $400, but "they don't make the prices". I mentioned that we could add it via our car insurance and it would be cheaper, and Nick insisted we do it through them because "car insurers are technically not allowed to sell it due to a conflict of interest". At this point, this guy is trying to scare my parents with "how many moving parts are in the car" and how "anything can break at anytime" so extended warranty would be worth it. Total opposite of what I experienced buying our other two cars. This guy is just being snarky and quite unprofessional, wants his commission. Seems to me that they have lost a grip on the customer journey and experience. S/O Broadway Joe. He remained positive throughout the whole experience. read more

I went in to test drive the CX-5, and walked out with the car of my dreams! I had previously driven another make and model, but it just did not excite me. There was a CPO CX-5 waiting for me with all the features I wanted, and more! We met Robert, who made the experience even better. He is the CX-5 expert! He was kind, personable, helpful. After our purchase, he spent well over an hour showing me every feature. I drove off with a comprehensive knowledge of the car. Such a wonderful experience! read more

If you need service, look elsewhere! I drop off several cars there a week and it's disappointing to be treated like I'm below you. The service writer was so disrespectful that I had to leave before I acknowledged his attitude. He was with a customer which I have no problem waiting but instead of saying "I'll be right with you " he continued his conversation about his kids laundry issues. When he finally stopped talking he was extremely rude, took the customers keys which I bought in and threw them on the desk. How you treat the different companies that bring you vehicles shows me that my money can be spent at a dealer who treats the workers with respect especially a potential buyer of that product. read more

Funny how one's flexible changes with time. We decided to look around for a vehicle that would be comfortable, safe, reliable and fit my husband and his kayak. Specifically my husband's interest was in looking for a CPO (certified pervious owned) Mazda CX-5. We had look around a bit and decided to walk around the lot at Dublin Mazda. Product Specialist, Robert Michael, came out to the lot, greeted us in a non aggressive manner and started a conversation with us about our search. This was a good thing because Robert was professional, knew the inventory, understood our humor, tolerant of our indecisiveness and was outstanding with sharing his vehicle knowledge. Never was there any pressure applied to our "browsing" or test driving. Since Robert knew his Mazda CX-5 inventory, we found a car that my husband truly got excited about. We were both truly amazed with Robert's patience and teaching skills. Robert made the car buying experience enjoyable and we never felt pressured. Due to Robert's Mazda's expertise we also had a great learning experience. There was no bait and switch and it actually was a pleasure doing business with the Dublin Mazda team. We would like to also give a positive shout out to Harry, for what he does! If needed would we go back? Absolutely!!! Thank you!!! read more

I had the best experience purchasing a brand new Mazda 3 from a wonderful best salesman named Chuck Horn. We originally walked in to check out a used car that we saw online but Chuck found us a new Mazda 3 with the features and a price we wanted. He was extremely patient and knowledgeable about all the cars we test drove. He was also honest and really seemed to care about what car we took home. Chuck made sure I wasn't feeling pressured or coerced into buying a car. We've tried visiting multiple mazda dealerships and this was the best one hands down. If you visit, go ahead and ask for Chuck! :) He'll make sure you're satisfied with your experience. read more

Do yourself a favor and ask for Keith Morita if you're looking to buy a Mazda. Full disclosure: I did not end up buying a Mazda, but if I had, it would be with Keith. I came in with some questions about my lease return and he was beyond helpful and patient with me while I weighed all my options. I never felt pushed or rushed by him and thats a great feeling! read more

Our family has been customers here for over 4 years. We've purchased 3 cars from them over the years. Let's just say the service staff here is first class! My service technician Damon was very helpful and courteous. Took my daughters car in for its scheduled maintenance which is covered by a full warranty. He checked me in efficiently and walked me through the process. Aside from having the regular service done, (e.g. oil, tire rotation, fluid topping and inspection) I also needed the motor for the driver seat looked at as it was making a weird noise. After checking it out, he said the motor needed to be replaced. The part was in stock and the job could be done but will take the afternoon to complete. Not a problem! He offered free Lyft service to take me home and get me picked up when the car was ready. How cool was that?! When the car was ready, he informed me a Lyft was coming to get me to bring me back to the dealership. When I arrived the car was waiting for me in the service garage, freshly washed and detailed. (and believe me the car needed it) Although I'm writing this review on behalf of Damon and the service team I can speak for everyone there. This dealership from sales, parts and service is first class all the way around. Nice job again team! read more

Let me first say their service department is great 5 stars for them! I have always taken my car there for service and it's always been great. This review is for the sales department. I've been looking to trade in my current Mazda and upgrade to a higher trim model and wanted to give them my business since I take my car there for servicing. I went in the other night for a test drive to check out the new CX-5. The trim model I test drove was out of my price range which I had told them, but they of course said, " let's run some numbers" which then made me curious what they had to offer. They came back AFTER gathering my credit information with "what do you think your credit is" and I replied with what I thought it was (mind you I have good credit, not excellent , but good) and they just pointed to the number on the paper and said " we thought you would have excellent credit, but this is your credit" it was so shaming and embarrassing after I've been working years to rebuild my credit and mind you my current credit is classified as good credit, but to be spoken to like that with other customers around is embarrassing and unprofessional. After that I said well clearly these numbers won't work and I know this trim is out of my price range, but thank you for your time, please call me when you have the s premium trim in. Then of course what I'm assuming the manager came out and decided to belittle my intelligence by explaining to me, " you bought your current model at this price and now your trying to get a vehicle that is x amount more for this amount more a month with this little down and this credit you have" (sparing you with some verbal details) . He was extremely belittling in the way he was speaking to me. I've been in the industry I know how numbers work and I passed math in elementary school. Such an awful experience. read more

Just awful. Switched to Fremont Mazada, so happy instantly with Fremont. It's amazing the different already! Dublin is just pitiful.

Damon Becerra was helping me on July 23, 2020. Very helpful, knowledgeable, and respectful. He made sure I knew exactly what service I was getting on my car. The waiting area was clean and quiet. There is free WiFi. Looking forward to returning for my next service. read more

This was actually my first car buying experience and I expected there to be some stress but Dublin Mazda really strives to make it the best possible experience possible! I was immediately welcomed by the nice staff when I walked in and met with Roger Thurman who took care of me for the rest of the afternoon. Roger was extremely patient with me and my father and really put the effort into making sure we were happy and comfortable with our purchase. He was able to answer all the questions we had about the car and showed me in detail all the cool gadgets and gizmos the Mazda 3 had to offer. The test drive felt very natural, I was encouraged to take it as far as I needed both local and freeway. On top of that, Roger is a very down to earth guy and a great conversationalist. I highly HIGHLY recommend doing business with Roger! Rosie did the financing with us and was also able to answer all our questions, clear up any confusion, and explain each process in detail. I couldn't have asked for a better experience! read more

As a 1st time car buyer I had the most enjoyable experience at Dublin Mazda. My salesman George was caring warm and looked out for me as if I was family and I never felt a pressuring moment . When It came time to go over my finances, Rosie was super helpful and went over everything . She really broke it down for me and didn't have a issue answering or going over any question I had big or small. They are super nice people and i will definitely be doing business with them in the future read more

Dublin Mazda - Car Dealers Near Me - Dublin, California

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I had a great In-N-Out car buying experience at Dublin Mazda. I sent several price quote requests for a specific vehicle for my daughter via the internet, and Nick V responded promptly with a phenomenal price. He sent me the price with the VIN by text and email, so that there was no misunderstanding. Went to the dealership the following day after work, and the car was detailed and ready for a test drive. After a quick test drive, we sat down with the finance guy, John, to sign docs and make payment. Overall we were out the door in about an 1 hour and 15 minutes. Both Nick and John were super friendly. John was really funny, and he must have been a comedian in his previous life. Anyhow, a great experience like this deserves to be shared. Keep up the great work. Keep it simple, and customers will keep on coming back. read more

Troy D. made buying my first car an easy experience, even with my haggling dad there. During our test drive he was full of knowledge and had answers to every question and comments we had. Talk about having patience, buying a car takes time but Troy made sure we got things done swiftly and still kept a smile on the whole time. Sam was also a super accommodating manager, he was also very informative and gave me great advice for the new car I got! read more

Short version of the context is: - Went to Dublin Mazda - Car we wanted was still enroute - They asked us to put $500 down to hold it - Wrote them a check Car took two days to arrive which was fine, but within those two days 2 separate dealership offered us the same car for $500 less. So I went back to Dublin because we always try to bring business back to our town; I even told them they didn't have to match it exactly but just come close. Besides we really liked our sales person, Michael Barrilleaux, he was just the nicest guy. They wouldn't budge, which was also fine, it's just business. No hard feelings. I'll just take my check and be on my way. Simple right? No. First of all they had a hard time locating my check. I was standing in the corner waiting and this guy told Michael, "He is not a priority right now, he didn't buy a car from you." 10 more minutes pass. The same guy who made that comment to Michael comes up to me rudely, "Mr. Lui...so looks like you paid the $500 with a Visa, so we'll have to verify that and just mail you a check. OK?" I told him no it wasn't a Visa and showed him a carbon copy of the check. He said, "Doesn't matter, even if that was true, I still have to research it and then we'll call you. I don't have time to do that right now." I said, "Because I'm not a priority right?" He said, "Right because we have other things to do." I insisted he go and find the check and he said he didn't have time. He then turned his back and walked away. Turns out this guy is the General Manager, Dave Brown. We had it out and he promised he would have a check for me or find my check by the end of the day. After I left, Michael helped tracked down my check within 10 minutes. If Mr. Brown came up to me in a friendly and genuine manner I would have been fine. However, he was rude, unprofessional, and arrogant. It was obvious he was being a prick because I did not purchase a car from them. I was shocked that he was the General Manager. He isn't qualify to fill the tires with air. It is not unreasonable for a customer to want their check back prior to leaving the dealership if a deal cannot be made. Mr. Brown made me glad that I did not purchase a car from Dublin Mazda. Because of Mr. Brown I'll be sure to drive 15 miles out of my way to another dealership to get my car serviced. Because of Mr. Brown I'll be sure not a single family member, friend, or associate of mine will ever set foot in Dublin Mazda. 2 days later we went down to Oak Tree Mazda and had a fantastic experience and left with a brand new car within 2.5 hours. Sadly even though it appears that most of the people at Dublin Mazda represented your brand well, when you have a General Manager that carries himself in this despicable manner, it voids all their good work. Dave Brown is a liability to your dealership. **************************** Added Sept 22, 2016 in reply to Dave Brown's response below: Dave - Not only are you not owning up to your poor behavior, you're also lying about the sequence of events. I have no problem with the last portion of your first paragraph, business is business. We couldn't make the deal, no hard feelings and no harm done. It wasn't your "process" that I had an issue with. It was (a) when you said to Michael, "He isn't a priority because he didn't buy a car from you" as Michael was attempting to locate my check and (b) you saying to me that I'm not a priority and that you had "other things to do" besides locating my check. I didn't light you up till you walked away from me. What happened afterwards was on you. You screwed up, Dave, plain and simple. You were rude, arrogant, and petty. Instead of, "I'm sorry Mr. Lui that we couldn't make a deal today, but let me get you your deposit right away and here is a 20% coupon for your next service or accessories purchase", you said, "You're not a priority, I have other things to do." That is the difference between a good General Manager and you. Your dealership makes the most margins off of accessories and services. We live 10 minutes from your dealership. Any smart business man would secure our service business for the next 10 years of our car, even if we purchased the vehicle elsewhere. Even now instead of owning up to your terrible behavior and mistake, you continue to prove my point by lying; you are a liability to the Mazda brand. You've got a history of this type of behavior. The only difference is I'm making sure our community and city knows about it. read more

I just bought a new Mazda CX-5 Touring trim in Deep Crystal Blue color and the experience was just WOW. I was in the area and I went even without an appointment and Keith Morita helped me a lot in the car buying process without a hassle. He was very friendly and patient in understanding my requirements and explaining each and every feature. He didn't try to sell me anything I didn't want. I found the exact trim and exact color I wanted. The other team members were also very helpful. It has been a smooth experience. I highly recommend everyone visiting Dublin Mazda to ask for Keith Morita. read more

My trusty 2008 Nissan Rogue was totaled on Cinco de Mayo by a drunk driver. I came out okay with a few bumps and bruises but my car is gone. I have not shopped for a car in 10 years and the thought of going through the car buying process gave me chills. Now those that know me know that I will research online, as well as, ask friends and relatives for their input. My 3-year old grandson suggested that I get a blue car so I decided on the blue reflex mica CX-5. I looked around and saw that Dublin Mazda had a new 2016 model available. I figured since it was Memorial Day weekend, I probably would get a great deal. Yesterday, I talked myself into going to Dublin Mazda. As soon as I walked in I noticed how neat and nice the place was. I was warmly greeted at the front desk and I was assigned to a very lovely, young lady named Vinay. She was very personable, honest and transparent. She told me she had only been working there for a month. She did not have to tell me that but she did. She was knowledgeable and when she did not know the answer to my question, she would find the answer for me. She definitely is not your stereotypical car salesman and I truly appreciate that. After test driving the CX-5 I researched, we did our back and forth and before you know it I was in John's office signing a gazillion forms. He did not mess around :) I picked up my gorgeous blue car today - zoom...zoom!!! read more

Brought car in for Takata recalls. Dealership was clean, helpful staff. The yard is full of current year cars! read more

Dublin Mazda - Helpful staff - Car Dealers Near Me - Dublin, California

Vasek is someone I would refer to my friends and family. From the first time i spoke to him on the phone to visiting him at the dealership, he exemplified professionalism, patience and great knowledge. He is not your typical pushy car salesmen and I appreciate that more than you know. He answered ALL my questions, was very thorough and knowledgeable and did this all on crutches :) I didn't walk away with a care YET, but I'm hoping he will help me get to my budget and make it happen soon. Visit with Vasek, you won't regret it!! Vicky read more

It took a few weeks and some persistence, but eventually all of my post-closing issues have been resolved courtesy of the Mazda Dublin manager, Dave. They reimbursed me the amount in question (that I shouldn't have had to pay) and after obtaining the bill of sale, I was able to persuade the State of Washington that I didn't own/ lease the car when the toll fees were incurred. All's well that ends well in my book. read more

It's not often you find someone as passionate and knowledgeable about cars as My husband, Joe, and certainly not at any of the car dealerships in the Bay Area. Personally, I didn't think anyone like Joe existed, then we ran into an old friend, Keith Morita, at Dublin Mazda. You will NEVER meet a more patient, polite, genuinely knowledgeable car salesman than Keith! I'm not sure how many test drives we've been on or how many phone calls Joe has made to Keith, but never once did he try to 'sell' us anything. He was willing to entertain Joe's concerns, answer his questions, show us (Joe) different car models, talk about changing car needs, and discuss options available to us, over and over again.....for over a year now. If you are looking to downsize, upsize, purchase and addition to the family (teenage drivers!) Do yourself a favor and just call Keith and let him show you around the Mazda family. You won't be disappointed with what he can show you. ZoomZoom! read more

Had a fantastic experience buying my new (certified pre-owned) car from the folks at Dublin Mazda, specifically Greg, Rosie, and Sam. Greg was super knowledgeable, enthusiastic, and helpful, and made sure I knew everything I needed to know about all the gadgets and features in my car. He also made the car look really, really nice when I came to pick it up! Rosie is awesome and very down-to-earth, and she definitely has your best interest in mind. Sam is such a nice guy and really cares about his customers. The dealership is really clean and beautiful, and I couldn't be happier with my new car! Highly recommend this dealership for a good experience. read more

We literally just finished purchasing a car here a few hours ago. It was such a impressionable experience I couldn't wait to write my review about it. We owe the great experience to Keith Morita. He was so pleasant to work with. He has a genuine kindness and was so easy to talk to. He made the car buying experience so smooth. He was very honest and transparent throughout the whole process. He is really committed to helping you without feeling forced and I can give you an example of this commitment. 2 separate days we were there, we came an hour before closing, and Dublin Mazda closes at 6PM and that is the time Keith is off. The first day he assisted us well into 7PM. Then the 2nd day (today) when we purchased the car, he helped us until almost 9PM and we started at 4PM while he again was off at 6PM!! He gave us over 4 hours of his own personal time after he was officially off and thats priceless. Keith Morita is the bar of whom I will compare every car salesman--or even any salesman in general from this day forth. Honestly, Dublin Mazda should be thanking Keith for being their employee because without him, Dublin Mazda would just be like every other modern car dealership (not to say that's a bad thing). They do have a nice facility, and it looks like this is a volume dealer as my research shows Dublin Mazda had the most inventory of cars (at least CX5s) compared to several other dealerships I've checked. Clean facilities, easy to get to location, complimentary wifi, coffee, water, etc. Again, what you find in most modern dealerships, but those dealerships don't have Keith Morita! read more

Paul Carozza at the service department is awesome! He went the extra mile to resolve the issue with my car under warranty, and I couldn't be more grateful. He's a rock star and deserves a raise and an award. read more

My check engine light was on,talked to the female receptionist thru the phone,she said as long as your AC works it's gonna be ok,I asked her if I can make an appointment and have them take a look at it on Wednesday?she said:"you don't need appointment,come by on Wednesday is fine,walk in is fine". I TOOK A DAY OFF ON WEDNESDAY,I drove there with the check engine light,the service guy said:do you have appointment?sorry we can't check the car for you,mechanics are on break,come back next time.Are you serious?bought my daily here 3 years ago but the service is terrible,really disappointed. read more

Had my first scheduled service with Dublin Mazda last week. The whole process was awesome. I scheduled the appointment on line and when I got there Jesus Vega checked my car in but he also helped me to re-connect my Iphone to the car's stereo. I somehow had turned off my car's bluetooth and couldn't get the phone added. He took me out to the car and within 30 seconds figured it out. Then he gave me an unexpected big savings on my tuneup costs PLUS paid for Lyft to drive me home. Very easy getting the service done which normally I hate doing because other dealers/service shops seem to take ALL day and stick customers on a shuttle which makes tons of stops. Thanks Jesus and mechanics who worked on my car:) read more

Had a Great Experience Purchasing my New Car CX-5 GT. Starting from Eddie who showed us the Car to , The Salesman Brian who helped us with Paper work and get the Best price . I was able to Get a Good Deal On the Car Talking Directly to Sales Manager Alex & General Sales Manager Sam. Also Rosie in Finance helped a Lot to make sure i got the Best price on additional Options for my Car. Thank you Everyone for the Best Service. read more

The sales person who helped me was very polite and helpful. However, The problem with the dealership is there were no prices on the cars and I was told that was because the prices change due to inventory. Did not like that business practice (sounded a little shady) I thanked the salesman and left. read more