Recently purchased a vehicle from this dealership, was really impressed by the professionalism and the willingness to go way above and beyond to close a deal that was very competitive and they went out of their way to make it convenient for me. Huge shout out to Alejandro who was truly exceptional! read more

I had my Mini serviced here and have been impressed by the improved quality of service. Estimation of times were exact and prices for maintenance were reasonable. Recently had an accident and found myself having to find a car that would meet my requirements parking situation. After looking at the Hendricks site, I found my new, to me, car. Made an inquiry, met the sales rep, Lito, who did everything to expedite the purchase. James, the finance manager took over and I was able to drive off in no time. They were both patient, kind and addressed all my questions and concerns. It was an amazing experience! read more

Disappointing Service Experience - Excessive Repair Estimates and Inadequate Diagnostics I own a 2019 BMW X5 with approximately 120,000 miles and have used East Bay Hendricks BMW in Pleasanton for servicing and repairs. My recent experiences with the service department have been increasingly frustrating. During a previous visit, I was strongly encouraged to undertake additional maintenance, including spark plug replacement and a coolant flush, despite my understanding that some of this maintenance had already been completed. I was warned that declining these recommendations could significantly shorten the life of my vehicle. More recently, I brought the vehicle in for a leaking windshield washer reservoir. I was informed that there was algae buildup and that the reservoir, pump and filter needed replacement at an estimated cost of $2,600. I looked up the BMW parts cost, and the total cost is around $500. But they quoted $2300 for this repair even after factoring in $330 per hour for labor, this is grossly inflated. I requested a more limited repair focused on replacing the leaking reservoir, but the dealership was reluctant to accommodate this approach. I would have appreciated a clearer technical explanation of why all three components required replacement rather than an all-or-nothing recommendation. I fully understand that maintaining an aging BMW is not inexpensive, and I have willingly paid for necessary repairs, including suspension work. My concern is not simply the cost of servicing a premium vehicle. It is the apparent emphasis on expensive component replacement without sufficiently explaining the diagnosis, alternatives, or necessity of each repair. At 120,000 miles, I expect a dealership to help its customers make economically sensible maintenance decisions, rather than making them feel pressured into authorizing every recommended service. Unfortunately, these experiences have significantly diminished my confidence in East Bay BMW's service department. I will be seeking independent BMW specialists for future maintenance and repairs. I hope dealership management and BMW North America take this feedback seriously. I would not recommend a BMW purchase to anyone, if you don't have money to throw down the drain. And we are talking about on average $3k per visit. read more

Fantastic dealership, great people, and great integrity. Shout out to Danny for being a fantastic sales rep, shout out to Kamron for being an awesome manager, and shout out Everardo for being a fantastic service advisor. I bought a used 530i and I noticed the lane assist camera wasn't functioning, we all thought it just needed a calibration and I was informed it would be taken care of at no cost. Once Everardo got it, he discovered it was because the windshield had been replaced at some point by a non oem windshield, and that was the problem. Obviously it's a lot more expensive for the dealership to cover an oe windshield replacement when compared to a camera calibration. I signed for the car as is, they could've totally screwed me if they wanted to, but that's not East Bay BMW's style, they told me that it would work and they made good on their promise, even though it was more work than anticipated. Legally speaking, they didn't have to do that, and most dealerships would've taken the opportunity to make some money there. I'm blown away by such honest business in this day and age, it's so uncommon, especially when dealing with larger companies. But these guys are awesome. And to top it off everyone is hella chill, friendly, and fun, but still professional over there. Salute! read more

Got a pristine used i4 from here today and had a great experience all around. Very professional and worked with me to get a price I was happy with. They were quick and the whole process only took ~2 hours from test drive to out the door. Shoutout to Alejandro for making this happen! Thank you guys. read more

had a great experience working with Alejandro Ortega and Sales Manager James Bingham. Alejandro was professional, knowledgeable, and easy to work with throughout the entire process. He made sure I had all the information I needed and never made me feel pressured. James was also great to work with and really stepped up when it came time to work out the numbers. I appreciate both of them taking the time to work with me on the price and putting together a deal that made sense for me. The whole experience was straightforward, respectful, and much easier than the typical dealership process. If you're looking for a BMW, I definitely recommend asking for Alejandro and James. Thanks again, guys! read more

I recently worked with Alejandro Ortega at East Bay BMW while researching a 2024 BMW i5. Alejandro and the East Bay BMW team were professional, responsive, and transparent throughout the entire process. Alejandro promptly provided all the information I requested, including the CARFAX report and details regarding trade-in values. It was refreshing to deal with a client advisor who values clear communication and makes the process straightforward. The CPO car I purchased had a few missing things like charger and extra key and the East Bay BMW management quickly placed orders for the parts. Alejandro also kindly threw in some goodies including a cute baseball cap for my teen son. If you're in the market for a BMW, I highly recommend reaching out to him. read more

This dealership has amazing service professionalism is outstanding. They are courteous and attentive. They give you instructions every step of the way and keep you posted on everything that they're doing this place is outstanding location to service your BMW. read more

East Bay BMW - Car Dealers Near Me - Pleasanton, California

triple check every line item before you sign for a vehicle here and make sure you know what you're paying for and that the total actually aligns with the line items. After reviewing paperwork for a iX my mother purchased a few years ago, i noticed a 3.5k line item that's completely bogus. Harder to catch now that the signing is all digital versus a printed out sales order form where you can compare the numbers page by page. Shady 5 finger spread trick that finance managers love to pull. read more

We started our hunt for a very particular car at Steven's Creek BMW. We left that location feeling almost like we were a "bother" to the sales person. There no one wanted to show us even a comparable car to the one we were looking to obtain, nor test drive, nothing, just an interior tour AFTER I suggested it. The next day, East Bay BMW called us up offering to UBER us to the store. They had the dream car and were happy to wash it up and get it ready for a test drive. From the receptionist greeting, the quick hand off to our sales person, and even the ease of talking through final packages in financing, I was dumbstruck with how hospitable and understanding the staff was. Nothing felt forced, it just felt like they wanted to welcome us into the BMW family with open arms, and in a way that was comfortable to our household. Thank you creating a standard of BMW I will forever associate to this luxury car. I'm glad it worked out and we were properly taken care of at this wonderful facility. read more

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Great selection of cars. Drove a couple and saw a few "dealer specials" that interested us but we were out of time. Alejandro and I took a test drive today. I was pressed for time again. Alejandro brought the deal in & delivery will be tomorrow to our house. read more

Alejandro was great! We got 2 cars from him and was great the whole way. Treated my family and I well and walked us through the whole process. Very happy with our purchase! read more

Fantastic service. Everyone in the service department whom I came across on that day was very nice and answered all my questions with a smile. Av Vedic demonstration of their service was really impressive. read more

This review is for the service department. I brought my BMW X5 M50i here for just an oil change (my main mechanic was booked solid and I needed it done right away). Out the gate, the consultant is trying to upsell me on a bunch of stuff I don't need and I declined. At the end, I get told my tires had 6 tread when they were practically brand new. When I pushed back, suddenly that 6 became a 7. Then as if that wasn't enough, the consultant tells me my front differential was leaking and needed to be replaced at a cost of $12,000. Service consultant said this confidently, no cap. I probed about actual differential levels and he claimed in order to check it or find the leak location, it would require dismantling. Claimed these things happen despite the fact I rarely drive this vehicle. I didn't buy any of his explanations. I took my car back to my main independent BMW mechanic and asked if he could check the differential. He suspected the oil around the differential was simply residue from a messy previous oil change. He cleaned it off and told me to drive the vehicle for a month and return so he could inspect it again. I returned a month later. The differential was completely clean. No leak. No issue. So recap: Eastbay BMW wanted $12,000 to replace a leaking differential that showed no evidence of leaking. Whether this was gross negligence or an attempt to sell an unnecessary repair, I find it completely unacceptable. This service department has permanently lost my trust. If you get service here, please get a second opinion. read more

Jenna at East Bay BMW was awesome. She kept bringing us different options, walking us through the pros and cons, and genuinely trying to help us find the right fit. No pressure, no upselling, just honest guidance and great service. Thank you, Jenna!!! read more

So picture this: it's Saturday morning, I'm minding my own business, and my wife casually asks, "Should we get an EV?" Now, I'm a simple man. I said sure -- but she should probably think about which EV, because that's where things get real. Fast-forward ten minutes and she's deep into reviews, comparisons, YouTube videos, the whole nine yards. Turns out BMW is killing it in the EV game, so suddenly we're deciding between the various options We landed on the i40 because it had the right mix of "responsible adult purchase" and "ooh shiny buttons," especially with the parking assist. Only problem? There were exactly two available: one in Missouri and one at East Bay BMW. And since we live in Southern California, Missouri was... let's just say not in the running. On Sunday, my wife reaches out through Edmunds, and we get greeted by an AI chatbot. Not exactly the warm, fuzzy human interaction you want when you're about to drop a chunk of money. But by Monday, we were connected with Aaron Festejo, a real human being with real human patience, and suddenly the whole experience leveled up. We told him we'd be trading in our current car, and he immediately got the ball rolling. Gas prices being what they are, I decided the only logical thing to do was drive up to the Bay Area that night, crash at a hotel, and buy the car Tuesday morning. Aaron and I texted back and forth until 10 PM -- what to bring, how he'd hold the car, financing details, all of it. The man was working overtime like he was prepping for a NASA launch. Tuesday morning, I roll into the dealership at 10 AM, laptop in hand because I still had to work. Aaron had everything dialed in: paperwork printed, trade-in pre-reviewed, the car detailed, charged, and looking like it was posing for a magazine cover. Between my meetings, he'd pop in and guide me through the next step like a pit crew chief. Then I met James Ylagan, the finance manager, who somehow made signing paperwork feel like a pleasant conversation instead of a chore. That alone deserves a medal. I was done by 12 PM -- and honestly, it would've been earlier if my bank hadn't decided to take a scenic route with the wire transfer. Here's the part that really impressed me: Aaron was helping another customer at the same time. He asked if I was okay with that, and I told him I was half working anyway. But the guy juggled both customers so smoothly I barely noticed he was multitasking. That's skill. After everything wrapped up, I hopped back in my new i40 and drove home to Southern California. That drive? Absolutely glorious. Huge shoutout to East Bay BMW, to James, and especially to my guy Aaron Festejo. If you're buying a BMW, this is the team you want in your corner. read more

Ben Simpson is a superstar service advisor. He takes his time with his customers and he truly cares about the outcome and his customers.

Great working with Alejandro! Great customer service experience. He make sure we like the purchase

I'm not sure why the touch up paint looks so obvious. Bought it think it would match it does not! Pictured provided. As a BMW Mini dealership I expected better results. Just disappointed read more

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Always great service here from Daniel and Kier. Just beware that a "while you wait" oil change takes just under 3 hours from dropoff to finish, which is about 2x more time than competitors. Management needs to look at the process and incentivize the team to move these faster. read more

Great experience leasing my new EV here. Alejandro made the whole process smooth and easy -- patient, straightforward, and never pushy, even through some back-and-forth on pricing. He took the time to walk me through the lease terms clearly and didn't try to oversell add-ons I didn't need. Still finishing up a couple of last steps (getting the app set up and picking up my home charger tomorrow), but based on the experience so far, I'd definitely recommend asking for Alejandro if you're shopping for an EV lease here. read more

Lito was our costumer care crew member from the first minute we entered to the company. He is absolutely caring and wants us to find a great dealership option , Lito tried his best to work with our budget and he was absolutely fantastic. Highly recommended him and his team read more

East Bay BMW - Car Dealers Near Me - Pleasanton, California

Wayne is so amazing! Every time I come in he takes really well care of my car and is so sweet. I always look forward to come in bc of Wayne :) thank you!! read more

Worked with Alejandro, and everything went smoothly. Couldn't ask for a better buying experience! Will buy from him again.

Jenna made my car-buying experience at East Bay BMW smooth and enjoyable. She was friendly, knowledgeable, and patient throughout the entire process. She took the time to answer all my questions, helped me find the right BMW, and never made me feel pressured. I truly appreciated her professionalism and excellent customer service. If you're shopping for a BMW, I highly recommend asking for Jenna! read more

My service advisor Hugo from East Bay BMW was excellent! Brought my M2 in for some warranty work and he was able to accommodate my schedule as well as get me a loaner vehicle for the day. He explained everything that would be happening with my vehicle and kept me up to date on its progress throughout the job. 10/10 would recommend, and if you plan on bringing your vehicle in for anything at all, definitely ask for Hugo! read more

Great at up selling dishonest packages. Easily the worst servicing experience I've had. They sell a maintenance package (about $8k promising a loaner every time you dropoff for service), then give you a one way shuttle (the "service specialist" will ghost you when you need a shuttle back). Dropped my car for an oil change at 8 am and never heard back from them until 12 pm, showed up using Lyft and picked the car. They sent me a video advising I replace my rear tires due to multiple punctures on both. Took it to America's tires and they said those were rocks on one and fixed the puncture on the second for free. I have had amazing experiences from Subaru and Lexus dealerships, this one felt like a complete scam. Happy to share proof of everything I have listed. Do yourself a favor and avoid this dealership at all cost. read more

I was having a mechanical issue with my vehicle that I felt wasn't going to be the right decision to repair for my Needs personally and that's when Jason C reached out to me and was extremely helpful with probably the most options I have ever been given. After over a month of working with me and my time/ schedule, we were finally able to find something that was suitable for me. Needless to say, I was an extremely happy customer to have met & worked with Jason. read more

My Husband and I came in to order parts for our in-operable vehicle that we desperately needed. David helped us out and he failed to give us the right input or feedback or any type of specifications regarding our parts. When we had came in to pick up, it was completely incorrect and we had lost over $100. The lack of oversight from management exemplifies how this dealership compares to other BMW dealerships. Terrible experience. read more

I had an excellent experience selling my X5 at East Bay BMW. Sales manager James Bingham and Client Advisor Diana Diaz help me , From the moment I walked in, the staff was welcoming and straightforward. James inspected my car quickly, explained everything clearly, and gave me a fair offer without any games or pressure. The paperwork was fast, and I was out the door sooner than expected. I'd definitely come back. read more

I was in the market for purchasing a new BMW and decided to stop by this dealership. I had an excellent experience working with Enrique. He helped me to find the exact car that I wanted and helped me to work with his management to get the right price. They even offered a decent price for my trade in, but my wife texted me and wanted my RDX. It was an easy car buying experience at this dealership and I highly recommend East Bay BMW. read more

We had a great experience purchasing my son's car. I found the vehicle online, and before we even made the drive to the dealership, Brannon took the time to test drive it, send me videos and work through all the numbers with us. He was transparent, straightforward, and made sure we knew exactly what to expect--no surprises when we arrived. When we got there, everything was ready and just as discussed. He made the process smooth, stress-free, and enjoyable for my son. We really appreciated his professionalism, honesty, and willingness to go the extra mile to make sure we were comfortable with the purchase. I would absolutely recommend Brannon and East Bay BMW to anyone looking for a great car-buying experience! read more

I had an outstanding experience with the BMW Genius service, thanks to Jay. He was incredibly knowledgeable, patient, and took the time to walk me through all the features of my BMW. Jay explained everything clearly, answered all of my questions, and made sure I felt comfortable using the vehicle before I left. His professionalism, friendly attitude, and attention to detail made the experience enjoyable and stress-free. I truly appreciate his exceptional customer service and highly recommend. read more

I usually don't waste my time writing negative reviews unless it's well-deserved, and unfortunately, the sales team at East Bay BMW did it for me. I'd scheduled a test drive for a particular vehicle for Saturday, and we'd confirmed on Friday. To my surprise, I arrived early and a nice sales rep offered to track down the vehicle for me, only to inform me the vehicle wouldn't be ready until the following Wednesday due to needing service and parts having not arrived. There was no communication beforehand this would be a possibility, and no communication afterwards from the sales rep I was supposed to meet with (see attached photos), and I wasted at least two hours driving from San Francisco and back. On top of that, they send an automated message that I've "missed my appointment" and asked me to reschedule. Really disappointing, especially how they have a sign posted in the showroom which reads, "The customer's time is most important." Ridiculously ironic. I don't think I'll ever be back here and would actively advise against shopping here. read more

East Bay BMW - Email confirmation (with apparently false info). - Car Dealers Near Me - Pleasanton, California

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Excellent service from Ben Simpson. I brought in my X5 for an oil service and he notified me of a recall and took care of everything. The help is appreciated. I was notified of some upcoming services that may be needed - but I've never felt any pressure from service advisors at this dealership. Thank you. read more

These guys are the epitome of what a car dealer should be like! The salesperson (Lito), the manager (Greg), the finance person (David) and all the receptionists that I've encountered! They must all get trained on really focusing on making their customers happy :) . I can't really say what they did for me but what they did was beyond good customer service! I have to say that I've never been to a car dealer with this kind of service...they are excellent!! read more

East Bay BMW - I was happy with the car I got and service was excellent! - Car Dealers Near Me - Pleasanton, California

My sales rep was a good guy but the finance person Steve lied to my face about the rates I qualified for and the manager never came out to talk to me despite me asking 3 times after they baited and switched their verbal offer to get me through the door. I bought the car but the process was dirty and insulting. I told Steve I knew I qualified for 5.49 financing through BMW and he told me that rate was not available on the M4. Just a bold faced lie to my face. I bought it at 5.49. They told me they would reduce the cost enough for me to change the color and then insulted me with a fraction of that as an offer after I drove over an hour to buy the car. I would not purchase from here again. read more

Service Manager Josh Presinal is fantastic and has implemented service management in a way that offers lower costs than any independent shop--and the lowest among all BMW dealerships in the Bay Area. For my older 5 Series, I received quotes of $1,400 for the front brakes and $1,100 for the rear. However, through my service advisor Lou Rios, Josh offered to replace all brakes, pads, and sensors for just $1,540 out the door. They also offer an oil change special: $249 for three years starting from the first oil change. They conducted a thorough inspection of my car and even shared a video detailing everything it needed immediately, as well as items that were aging due to wear and tear but could wait. This is the most transparent dealership I've ever dealt with. Highly recommended! Talk to them if your car needs anything. read more

This was my second time purchasing a car from East Bay BMW, and once again, it was a fantastic experience. I bought my car in March 2025, and Bobby Padilla was my sales rep, with James Ylagan assisting on the day of purchase. Both were incredibly professional and helpful throughout the entire process. Bobby stood out for his responsiveness and patience--he answered all my questions thoroughly and never made me feel rushed or pressured. He gave me the space I needed to make my decision, which is rare in the car buying world. If you're looking for a knowledgeable, honest, and non-pushy sales professional, I highly recommend working with Bobby. He made the experience smooth and stress-free! read more

I walk the lot- I can't find their advertised vehicles on the lot- hmm- lots of EV's. Quite a few - and they just sit- I'm looking for an X6 coupe- I see 3 on the lot- I'm looking for the other 4 they say they have ? In transit maybe ? I don't know- I giesss I'll keep going online- peole don't ask if you need help anymore- just saw a few people on the lot- and they were busy- I will keep looking- I asked online if the vehicles were available- this morning- I checked my email a few times and my spam folder- I'll keep looking till I find them I guess read more

East Bay BMW - Car Dealers Near Me - Pleasanton, California