Ken is extremely rude and treats you as if you are supposed to know everything already. I came all the way from stockton for 60K service because of the good reviews and he forced me to get a rental car even though i offered to wait in town while working from coffee shop. He claimed work will take more than a day. Upon drop off he did not warn me that i would need to pick up by 5 pm and return rental at that time also. He called me at 3:40 pm and i called him back once i could at 4 pm and he pretty much raised his voice at me to return the car asap as another client is waiting for it first thing in the morning. Like what do you expect me to do??? you did not even warn me i would bleed to return the car same day: i thought it was a 24hr thing . just awful very rude guy, thins he knows it all and treats you poorly if you are a woman. read more

Hello... First of all, I have always gone to the Acura Dealership to have all my services done on my 2003 Acura TL s. I never could find an independent Auto Repair shop which I felt comfortable with. But because of the escalating repair costs at the Dealership, I researched Precision Auto Repair and its knowledge specifically with Honda and Acura Vehicles on Yelp. I spoke to Keven over the phone, and after conferring my concerns and the necessity for a number of issues to bring my vehicle up to service, Keven stated he would write up and estimate and send it via email. Later on in the day, I received a detailed report via email of all the issues that needed to be addressed. These coincided with most of the issues on my list with a few added. Pictures and estimated costs were included with this report. After going over the repairs with Kevin, I brought in my vehicle the next day. After several days, all the work was completed, and the price was very reasonable. I found their work to be extremely thorough, and I will for sure be using Precision Repair for all my future Acura needs in the future. Thanks, Kevin, for your knowledge and Professionalism!!! read more

My family has been going to precision auto repair for over 20 years! They provide excellent car repair and maintenance services. They are very honest and keep my cars in excellent condition! My 2003 Honda Pilot has almost 300k original miles and is still running strong! A shout out to Kevin who has always taken care of us! read more

Quick easy and honest. Was given a quick appointment and exactly what I needed to know. Definitely recommend . I asked to have my transmission looked at and was given exactly what I needed at a good price read more

Called Precision Auto Repair on recommendation from Collision Auto where I had my headlight replaced, Keith answered the phone and made me an appointment for next day for complete evaluation of my 2003 Toyota Echo with 250,000+ miles on it. We just moved here from Lodi and didn't know any auto mechanics, gave us a copy of evaluation and listed a price, included pictures of problems that they found, very fair. Left my car and was called that afternoon telling me that my car was ready. Very easy and professional facility. Would highly recommend this Auto repair facility. read more

I called to see if they could do a pre purchase inspection on a Tesla, Ken informed me they don't but then went over the main things to look out for. Just good old fashioned customer service/ being a nice person... something that seems to be lost this day and age. Thanks Ken, I'll keep Precision Auto in mind for future work! read more

I've been going here for over 15 years. Reliable service every time. Highly recommended.

Went in for an oil change and a vehicle inspection. Prices were reasonable and transparent, and Ken was super patient and flexible when explaining the services and even provided pictures of what was fixed on my car. Would definitely recommend! read more

A mistake was made but then was made up professionally and easily. I'm glad I can trust a mechanic in my area to where I can return.

Great customer service. I priced out oil changes and it was very comparable to other "quick" chains. Better value for what you get.

I just had my first visit to Precision Auto Repair, for a routine oil change following the expiration of my vehicle's initial included maintenance. I am thrilled with every aspect of the experience, from the convenience of booking an appointment online to waiting while the car was serviced--and everything in between. Thank you Precision Auto Repair; I'll be back! read more

Been going here since we moved to Pleasanton 13 years ago. They used to regularly service our Honda Odyssey van, and now they service our son's older Tundra. I recommend people to go here, because they are very honest, take coupons and are a great value, and everyone is super friendly. read more

The small, rear fold down seat in the back of my 2022 Odyssey would not fold down into the space to create a flat, cargo space. I contacted Kevin at Precision Auto and he was sure he could fix it. He had never seen the problem before but there isn't anything he cannot fix on a Honda. He has been working on mine forever. A copy of the design, a part from Honda - take apart the entire seat down to the wires....and change the oil. My cars are never going any where else. Currently caring for my 2000 Accord and the Odyssey. read more

We have been customers of Precision Auto for many years. On our last visit they went above and beyond to give us the best service. Kevin and Ken at the front desk are always friendly and courteous. The owner, Tyler, and his team provide excellent work and quality service. Highly recommend! read more

I am so glad I took my car here instead of the Mazda dealership for service! Reasonable prices and prompt service. Thank you!

2 years Acura of Pleasanton couldn't diagnose and solve a problem with my MDX. These guys solved it in 3 hours. Fantastic service. Great advice and reasonable costs. Thank god I found them. read more

Went in for a tire/wheel rotation. When I picked up the car, I noticed that one of the wheel covers was not seated completely so I fixed it before I left the parking lot. The next day, a different wheel cover flew off while driving, so that one was (likely) installed incorrectly as well. I couldn't find a replacement so I had to buy four for $89. Do we know that the lost wheel cover was caused by Precision auto? Well, I didn't lose one for the six years I've owned the car, but lost it the day after Precision service, so we can do the math. There was also a missing valve stem cap on one tire. The guy putting air in the tire either lost it or it wasn't there to begin with. Either way, they couldn't be bothered to grab a new one. Imagine if they had to do something complicated. Update after response from business owner: Thank you for the response. This is perfect. The response was exactly what I expected - 'It's not our fault, you can't prove it, and parts wear out'. If I had given you the opportunity to rectify the situation as you suggested, we now know how you would have handled it. read more

had an amazing experience at Precision Auto Repair! From the moment I walked in, the staff was welcoming, professional, and attentive. They took the time to listen to my concerns and explained all the service options clearly. The work on my car was completed on time, and they even went the extra mile to check for issues I hadn't noticed. The pricing was transparent and fair, and I appreciated that they kept me updated throughout the process. It's rare to find a place that combines expertise with exceptional customer service, but this place exceeded my expectations. My car is running like new, and I couldn't be happier. I highly recommend them to anyone looking for reliable and trustworthy car care! read more

I just wanted to write a real, not fake account, review due to what Vega S. wrote in her review on 12/8/2023. I don't normally write Yelp reviews at all (I use another review site) although I do include Yelp in my research. I have been using Precision for a number years (can't remember how long - maybe around a decade) for 3-5 vehicles (how many depends on how long it's been). They have always performed excellent service and the worst thing they have ever done is leave the paper floor mat in on the driver side once. They are also very proactive - alerting me to things that will eventually require work including pictures and physically showing me if it's safe to do so. I 100% recommend them to anyone who asks. read more

I feel compelled to write this review for Precision Auto Repair in the wee hours of the New Year 2025 because of how incredibly grateful I am to them for their exceptional service. For starters, they accommodated me on short notice very close to the new year. I brought my Acura TLX in to have it inspected for oil leaks from the oil pan and the oil pump and to have both fixed, if required. I was immediately impressed by their confidence, competence and clarity. I was given an estimate right away, which I thought was more than fair. Diagnosis was quick. Suffice it to say that Precision Auto Repair more than lived up to their motto "Honesty and Reliability You Can Count On!". I was given a rental car since the work was significant and they needed to keep my car overnight. I wasn't really expecting to get my car back before the new year but early in the evening on New Year's Eve I got a call from Ken informing me that my car was ready to go! How's that for service and dedication to one's craft! If you are looking for a reliable auto repair shop that provides exceptional service, without having to pay an arm and a leg like you do at the dealership, you need look no further than Precision Auto Repair. I think I've found my go to place for all future car maintenance! Thanks Ken. Really appreciate your service. read more

Very happy with the speed, quality, value, and customer service. Sorry for the brevity to anyone reading this in the future but thanks and I'll be back! read more

Great place to have your car repaired! Very good to work with and fair prices. Made an appointment for the next day and it was done on time. read more

I'm so glad that after my consult with Precision Auto Repair I chose them to do the service repair on my Subaru. My car drives so nice. Everyone truly treated me nice. My repairs cost me much less than at Subaru in Livermore. I highly recommend you try Precision Auto Repair for Quality and Value. I would give 10 Stars if I could. read more

All oil and liquids and filters as well as an examination of an expensive repair proposed by the Subaru dealer that was NOT faulty.

Great service everytime for our Honda Odyssey. Work and estimates provided clearly, suggestions and coupons included! Drop off and loaner options makes the visit convenient. read more

They are the best! We take out three cars to them. My Honda Pilot has over 186,000 miles!

Awesome! Such a great deal for such an awesome service. The technicians did an awesome job on my Subaru Ascent.

Wanted to add an update. I had to use them again and had another great experience. My wife's alternator went out on Thursday around 4:00pm. I called Precision Auto and spoke with Kevin (? I think that was his name). He let me know we could have the car towed there, AND that we didn't have to be there to have it dropped off. He said they were full on Friday, but if they could squeeze it in he would try. Long story short we got our car back on Friday around 4:30pm so we had it for the weekend. Cant thank you enough. You made the whole experience as painless as possible. Thank you!! read more

Just a shout out to Ken and his team for excellent service and outstanding communication. I've definitely found my new reliable auto repair shop! read more

We brought our car in for a tune-up, nothing appeared wrong with the vehicle, just general maintenance. Overall - the service was friendly and fast. We made an appointment and dropped off the vehicle right when they opened - the day after a holiday. *We waited a few in the car, so they wouldn't feel rushed to immediately help us upon opening - we wanted to make sure they had time to get coffee and turn on your computer. One person ran in front of us to get in first. It was raining and dark (since it was so early). The location is tucked away in the back, but we followed GPS and had been there before and they have a large sign so we found it easily. There are 2 parking spots, just in front of the office (on the left) or plenty of spots along the wall, across from the shop (on the right when you pull in). Service was fast - I got my car back that evening. Notes: - I've heard from friends/family that they have a driver that can bring you home if you need a ride. I did not use this service. - It looked like they had a nice waiting area (to the right) when you entered the office, but they got us right in, so we did not venture that way. - They had masks and hand sanitizer available for customers. - They offer some coupons - join their mailing list. read more

Awesome service and professionalism. Ken kept me updated on the progress of my 2003 Toyota Land Cruiser throughout the day. Great experience definitely coming back. read more

I planned for auto repair in advance. I don't live in Pleasanton but I arranged service with a drop off early in the morning and took time off of work. This was perfect because I could head back to my home after morning servicing before the hideous commute traffic of the area. During the day I was able to teach a youth class and visit some friends in Pleasanton and I was working around the auto shop's stated schedule. I dropped the car off in the morning per their specified drop off timing. I was told that the car would be ready by 1 PM or they would call me. My class went overtime and I wasn't able to make it there until 2 PM. When I arrived I was informed that they had not even begun work on my car because they were just so busy with so many cars. Over scheduling themselves was not a situation they brought up to me during drop off nor should it be my problem. They should schedule what they can manage without putting the onus on the customer to just keep waiting. They informed me that it would be nearly an hour before they could consider getting my car into the schedule and the traffic was already piling up on a Friday. I had to demand my keys back more than once and turn down their offers to drive nearly an hour out of my way each way with a rental on another day when I didn't have the day off to convenience their business hours schedule. I left without my car serviced being informed by them and told that this is not reflective of their performance. It is my one and only experience with them therefore it is reflective of their performance with my business. I will have to take more time off that I don't get to spend with my family to get this done somewhere reliable. read more

Tyler took care of me during this minor service They diagnose a couple of additional problems. 1) transition chucking sound when Prius transition from electric to gas,....engine was shifting and hitting the smog shield. Gas gauge was always off so he had his mechanical reset the computer to regain the sensor. read more

They've done my breaks, oil changes, car maintenances on my car and my daughters (Highlander and Prius) My husband takes our cars here and has dealt with Kevin and he's always been helpful and has provide great service. Highly recommend Precision for your car needs. It's close to my husbands job and makes it easy and convenient to take it here, plus we trust the service provided. read more

I contacted my local Honda dealer to perform my 5K service - an oil change. They wanted $75 for full synthetic! Nope, ain't happening. I called a couple of shops and Precision Auto Repair promptly answered my call. I got a quote for $55, which is much more reasonable. The staff was courteous, mechanics are ASE certified. I peeked into the shop and it was tidy, and organized. Being a former mechanic, this is a reflection of the service they will provide. It's subjective, but I've always found that to be true. A Spotless bathroom, nice waiting area with internet access wrap up the package. We'll see if they will earn my business, becoming my local service center. For now, I'm quite happy! read more

Precision Auto Repair - I sat inside and outside to work while I waited. :-) - Auto Repair Near Me - Pleasanton, California

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They did excellent job of installing headlights. Great communication and very responsive. (Dropped off at dealership and another shop who wouldn't install headlights AFTER we called, told them about after market part and even had to reschedule drop-off). read more

Don't hesitate, let this be your first and only call for vehicle servicing... Diagnostic / Ignition Repair After doing my own tune up on 2011, Lexus, is250, my vehicle started to sputter, idle rough, check engine light and misfires... mind you, I do not trust many shops and prefer doing my own work unless it is past my ability. I couldn't figure out what was wrong, considering that I purchased the "correct" parts for my vehicle and it wasn't my first tuneup. I can replace parts but diagnosing problems isn't up my ally, so I decided to take it to a shop. I called a few "Lexus specialist" told them what I replaced, what was going on and asked if I could bring it in. They all said no and recommended me to take it to the dealer. "P.A.R." Was my last call, but should have been my first! They were so confident they could find the problem that they simply told me to bring it in. I felt their confidence level was to good to be true but I made an appointment and decided to give them a shot over the dealer (based on yelpers ). The moment I walked in, I felt that the shop wasn't shady, felt upscale, greeted me with great customer and quickly brought in. I provided full details on what I replaced, there was no hesitation and their confidence level was reassuring. After my free courtesy ride to work, and in just a couple hours later they had diagnosed the problem... The NGK ruthenium spark plugs I purchased specifically for my vehicle were incorrect. The parts store sold me the wrong plugs, causing misfire and destroying my coils that were still in good condition. They replaced the plugs and coils, gave me the old parts to return to the parts store and finished up the job. Thank you P.A.R. For not turning me away and sending me to the dealer, finding and fixing the problem! You have gained my trust and I plan to take all my vehicles to you for repairs as needed!!!! read more

I have been coming here for years with multiple cars. As a single woman, I trust their opinion and I never fear I'm going to be overcharged. My car's issues are explained well to me. read more

My father was very particular about who performed the work that he didn't want to do himself, and he's trusted Precision Auto Repair to do this work, since the late 80's. They do uncompromising, excellent work for a competitive price. I trust them with all of my vehicles, my kids' cars, and my mother's car. read more

Precision has serviced my family's Hondas and Toyotas since I was a kid in the late 90s. They even rebuilt the engine of my Dad's 1989 Acura Integra. Highly recommended! Great people, great service. read more