Outstanding Service & Integrity at SAS German Auto After a long and frustrating experience with multiple shops that ignored my concerns and brushed me off without properly doing their jobs, finding Ken at SAS German Auto was a huge relief. From the moment I spoke with Ken, he actually listened. He took the time to understand what was going on with my Mercedes-Benz and did his due diligence instead of making assumptions like the previous shops did. Where others refused to help, Ken stepped up--and because of his thorough diagnostics and expertise, he was able to correctly address and replace my ESL (Electronic Steering Lock). The entire repair was completed in under 4 business days, which honestly felt like a miracle after everything I had been through. On top of that, Ken went above and beyond by replacing my windshield wipers, just out of kindness, knowing the rainy season is coming up. That small gesture really speaks volumes about the kind of person and mechanic he is. If you're looking for an honest, knowledgeable, and caring German auto specialist--especially for Mercedes--SAS German Auto is the place. Ken restored my faith in mechanics. Highly, highly recommend. read more

Brought in my vehicle to get it fix for the first time. The mechanic almost fix the problem but he messed up the tinted in my wind He says he will fix it when we go back but why did he just not fix it right away. I ended not picking up the vehicle for another day so he had time to fix his damage. NOT GOING BACK! read more

Highly ethical, combined with top level expertise make this shop a true standout. Ken is in charge of the business and his dedication to clear communication, a customer first service attitude, and deep knowledge make bringing your vehicle here an easy decision. read more

BEWARE! These are the mechanics you hear about that rip women off because they think we are stupid. I started seeing sas German auto because my long time mechanic retired. I was happy with the first service even though the price was a little steep. Later on my car started having an oil pressure problem, so I took it in. They later called me and said I needed new radiator hoses, so I said ok do them. The total was over $2700 at this point, but if they say it needs fixing then I will get it fixed. Then came the huge red flag. They called me a couple hours later and explained that my battery was going to die at any time, and I needed to get that replaced as well. Well, I had replaced my battery only 7 months before that, so I told him no. When I picked up my car I took it straight to auto zone to get the battery tested, and it was testing at over 90%. The employee also told me that it has a 10 year warranty and the mechanic should have seen that. The next day I was making a sharp turn and heard what sounded like dragging on my front tires. I thought I would give them one more chance and take it in for a diagnosis. They said I needed new struts and shocks immediately and it was going to cost me roughly another $2500. I said I wanted to get a 2nd opinion so I took my car to my dad's mechanic who he has been seeing for over 20years. I was told yes, my struts and shocks needed to be replaced in about a year and it would cost about $1300. I was due for a service so i had this mechanic do that for me, which was significantly less than what i had paid sas german auto the previous year. I had asked him to see if the radiator hoses looked new, he later said that they did not look new. I called to speak to Ken at sas German auto. When he got on the phone I explained who I was, what work had been done to my car, and. what work needed to be done to my car. I told him that I would like to know why he told me I needed a new battery when I in fact did not need one. He immediately got defensive and blamed his techs, saying they are the ones that did the test and that he was just relaying the info to me. I told him I did not appreciate him lying to me and treating me like I'm stupid. It hasn't even been a year since this happened and my oil pressure warning is already going off again. If this was fixed properly the first time I would not be here writing this review. But since my hoses were not new and my battery was more than good, I can only assume that sas German auto did NOT fix my car properly the first time. So please beware of this mechanic, they will most likely rip you off. read more

This was my first time at SAS and I must say based on a great experience they have a new customer. They listened to what was going on with my Audi, got me in within a couple of days and fixed what ended up being a minor problem in a timely manner getting my car back to me within a few hours. I really appreciated how I was treated there and how thorough they were. Also it was affordable, I didn't feel like I got ripped off. Thanks SAS. read more

Rick and Ken are fantastic! Great customer service and they listen to your needs before working on your vehicle for repairs. Fair pricing and trustworthy. They came highly recommended for my 2014 Porsche Cayenne Diesel from a nearby auto-shop. My clients/friends also use them and recommended SAS German Auto when I told them I received a Porsche. I couldn't be happier and I recommend you give them a try rather than the large overpriced dealerships with poor customer service. read more

One of the few places that's honest, does a good job and friendly. They will diagnosis your car for a fee and the fee will be applied towards your service if you decide to have them repair it. read more

I had the experience of having my Audi RSQ8 service by Ken and his team at SAS German automotive. I cannot express enough gratitude for the quality of service and repairs that was performed on my vehicle. Ken was very professional and diligent with my vehicle repairs and Trust worthy. I was being quoted 5 times the true original cost from Livermore Audi. I would gladly recommend Ken and the team at SAS German Automotive read more

A+ service. Ken fit me in for a PPI under quick 1 day notice and he and team did a great job inspecting my 2017 M3. Ultimately helped me decide to pull the trigger on the purchase. Provided excellent inspection / communication and peace of mind for my decision. Thank you Ken and team at SAS. read more

SAS German Auto - Auto Repair Near Me - Pleasanton, California

I've been taking my 2015 Cayenne to SAS for a bit now (maybe 3 times over a few years). I was ok with their service, it was like clockwork, take in, provide service, pay and leave. All good. Had a couple of tune-ups and a brake job. Unfortunately, this all changed a few weeks back. I took the car in for a routine tune and oil change. They held for a couple of days as they were busy. Wasn't great, but manageable. When I got car back, the next day, I noticed it had dripped oil all over garage floor. I called and asked if they could look at this immediately. Rick agreed but said they needed me to leave overnight. I did. They repaired and I picked up next day. Ken (owner) said he did it himself and apparently the gasket was bad so he replaced. All good. So I thought. I'm here two weeks later and there's oil all over my garage floor again. I called in and said I needed them to look at but received a response that they have too much business and couldn't see me until next week (6 days). I told him this isn't a call for a new appointment or service - this is a call because the service I already have paid for has failed and needs to be repaired immediately. Rick said he wasn't going to argue with me and that I could bring in and leave it with them but he couldn't get to it until next Tuesday (today is Thursday). Got to be kidding. I have no recourse except to leave this message. I hate leaving these but it's honest and it's reality. Buyer beware. If they repair your car and mess it up, they do not feel responsible or liable. read more

I took my BMW 2013 X3 to this business, for the first time, a few days ago for oil. Ken, the owner, was extremely affable and knowledgeable; I knew immediately we had someone whose passion for car maintenance was off the charts. We did oil and a break fluid flush (this car has 106k on it!), and I was very pleased with the experience and the quality of the work. Highly recommended. read more

These guys are great. I've taken 3 different Audis and a Jetta to them and they do great work at a fair price and always communicate promptly on any issues that arise. read more

We've taken our mercedes here multiple times, first time was great. Had to do a repair on the engine cost us ~$3k and spoke with Rick and also the owner and again great experience. Second time not the best experience, took the car in for an oil change and another check engine light. We picked up our car drove off and check engine light came back on that day. Spoke with the owner and he said Rick never wrote down to check the check engine light so we had to bring it back in the following week for a premair sensor. Which brings us to today, we had to take the car to a local shop because SAS appts were too far out for us and we're having the local shop deal with our immediate issue and they pointed out replacing cam solenoids and stabilizer links. I called SAS auto spoke with Rick asked for a rough cost on replacing said items and was told "I can't give you that over the phone, if you're gonna phone shop were not the cheapest. We need the car in if you want some kind of estimate. What if we do our own inspection and it's not needed? We don't trust other shops inspections. I won't give you a ballpark estimate" While I understand having to inspection a car yourself, I work in a trade and would want to do the same thing, I was looking for a ball park so I can figure out if this is something we can just go ahead and do asap or if this is something we have schedule out. Wasn't even planning on having the local shop do the work because we liked going to SAS auto even though it's 45 mins away from us. But after the conversation with Rick immediately just assuming we're phone shopping along with him not notating everything we asked to be done last service, we won't be going back. read more

Great service and reasonably priced with a very knowledge and expert staff. I highly recommend them.

So very happy with SAS German Auto! Ken did a wonderful job diagnosing and repairing the hardtop of my BMW 440i convertible! I was thrilled to drive it off the lot today and take an extra long drive along our beautiful backroads on my way home! We will definitely be bringing our car back for any and all future maintenance and repairs! Thanks again Ken & Rick!!! read more

We have five mid-vintage Mercedes'. I love them; my kids love them; my wife loves them. As you know, these cars all need frequent attention from a mechanic. SAS German Car is the perfect shop for us. Ken and his team diagnose like no one else I have worked with. Their experience and thoroughness have saved us a lot of money and safely kept us on the road. I recommend SAS German Car to anyone that loves their German car and wants to keep driving it for a long time. read more

The Audi dealership in Livermore told me I needed front brakes and quoted me $2k. I did some research on alternative shops in the area and luckily I found SAS German Auto. Ken set me up with an appointment on short notice, kept me updated along the way, and turned around the job in only half a day. Excellent customer service, honest people, and great work for a fair price. Will absolutely be coming here again! read more

Our Mercedes C300 had a problem with cutting out on heavy acceleration. Took it to SAS and described the problem to Rick and Ken the owner. I was so glad to see that they listened to me and then took the time to find out exactly what was wrong with the car. Car came back in great shape and can now accelerate as needed. Another shop wanted to replace the ESC unit to the tune of $3000+ for this problem without even looking at it. SAS fixed the problem for considerably less because they took the time to find out exactly what was wrong and then fix it. I can't recommend them enough! read more

Rick and his team had my engine issues resolved the same day I drop the vehicle off.

Can I just say, I had the best experience with these guys. First off, they quoted me thousands less than Porsche for my brakes- to change them, all the way around, parts, and labor. They were professional and courteous. They gave me straight forward quote- super up front about costs. Their turn around time was literally days less than Porsche, whom quoted me a week. I had my car back in 1 day with SAS. They called me to ask for authorization for any other items that needed to be addressed. The use all OEM parts and did quality work. They specialize in German cars, which is comforting knowing your car is in good hands. They painted my brake calipers, which I was also quoted an astronomical amount by Porsche. SAS did an outstanding job. They look great! I will 100% return to them for my future needs. Easy breezy, no dealership hassle. Rick the gentleman whom works at the front desk, quoted, and scheduled me in was great. The gentleman Paul whom did the work on my brakes and painted my calipers did a fabulous job- his attention to detail was impeccable. Paul removed and painted the calipers, which is awesome. Most of the people I know that have had their calipers painted were painted, while they were on the car- and it was done shotty. Mine look amazing! Thanks guys! read more

SAS German Auto is the only place to take your car. Our 1985 Mercedes failed 2 smog tests, even after another mechanic looked at it and charged us a lot to make no difference. Then we took it to Ken and he immediately knew what was wrong with it and fixed it! It's running beautifully and passed smog with flying colors! So lucky to have Ken! read more

Professional service, responsive and quality work. Highly recommended for Porsche cars.

My car was giving loud sound from blower motor, the dealer said it's due to mice nest in blower motor , which was weird to me and did not made much sense as I am using the car regularly and did not park car for long term in remote areas or near places where rodents make frequent visits . The strange pet is my dealership said the warranty does not cover for this even though it was a brand new car with just 4500 miles on it . SAS German auto helped me figure out the actual issue , it was due to piece of foam struck in blower motor , not sure how it got there . The dealership concluded incorrectly about the issue .I truly recommend SAS for Any issues they are pure professionals , explaining the customer about the problem in a detailed way and suggesting options . read more

Asked for a pre-purchase inspection to be done the next day and they were very quick and accomodating!

Rick and the team at SAS are simply amazing. They are super communicative and are willing to be flexible and work with you on timing, scheduling, and services. If you have an older crapping out BMW like I do, don't take your vehicle anywhere else! read more

Definitely Five out of Five! It was a great experience doing business with Rick at SAS. Last week, I made an appointment with Rick bringing in my Mercedes to inspect my brakes on Monday, and I totally forgot the appointment, my apology. Rick called me to follow up and he was able to squeeze me in on Wednesday, so I don't have to wait for another week due to their busy schedule. I came in on the day, Rick explained me the process in detail. After the inspection, Rick gave me his professional advice which saved me a lot of money. And their quote is very competitive! Great business, exceptional customer experience! Thank you Rick! read more

I have been a customer of SAS German Auto for several years. I am extremely disappointed with both the service and customer experience I recently received from SAS.. Four weeks ago SAS performed a tune-up and oil change on my Audi, as we are preparing to move out of state and wanted to be sure the car performing properly. Earlier this week, I noticed the car was dripping oil. I called SAS to see if someone could look at it prior to our departure later this week. I recieved a very terse response that they are several techs short and would not be able to look at it for several weeks. Based on a friends recommendation, I called Ed's Auto on Santa Rita. Ed couldn't have been nicer and suggested I bring it in the following morning. Upon inspection, the oil plug had not been properly inserted after the oil change that SAS performed several weeks ago. Ed tightened the oil plug, resolved the leak and I was on my way. It literally took him 10 minutes. My only regret is that we are moving out of state and will not be able to give Ed's Auto my business in the future.... read more

Just wanted to share my positive experience with SAS auto. Rick is a very friendly person to work with. He's very transparent. I brought my Porsche 993 to them for an oil change and was very happy with my experience there. They were able to change the oil in a single morning. Great job! read more

l received great service at SAS. My car is running better than ever. Thank you for providing such honest and reliable auto service.

I recently brought my Mercedes here and am so appreciative of the team for quickly being able to fit me in the schedule to check out my car and help me figure out what was going on. I had a check engine light, among other things, and they were able to get me in next day to take a look. They were very knowledgeable, and I will definitely be back with any future car issues. read more

Stay away from this scam shop! I spent over 6000usd at SAS Auto German - I had trusted Ken and hoped that he had customers best intentions at heart; but unfortunately, that's not the case. Ken has worked on my BMW 335i a few times; and I have always trusted his advice; until the recently when he had to replace my radiator; For starters he replaced hoses that he had installed a few months (for 180usd; charged 80usd to refill coolant - (he called it blue coolant - this stuff cost 15-20usd per gallon - we are not idiots); and when I called to inquire why he replaced new hose pipes, he tries to pretend but that he doesn't recall replacing them; To make matters worse they charged me 1100usd to replace the radiator (I was stupid enough to not research); But they have lost a loyal customer. Don't take advantage of customers. They will be smart soon, and you will be out of business. read more

Rick is a very nice and honest guy. Explained to me what I needed for my car. He is now my go-to mechanic for my Mercedes Benz.

My father always comes in to get service on his 89 Porsche (I think it's 89) and the last time he took it in my father could not stop talking about how amazing Madeline is and how she knows her stuff!!! Great job Mr. Benhamou! On the car and all your daughters knowledge!! read more

Ken is taking care of our cars since we moved in East bay 4 yrs. ago. He's very thorough , honest and knowledgeable. We're happy the way he takes care of our cars. Highly recommended. read more

I called to get a quote for an oil change; I have a 2001 VW Passat. $120 for an effin' oil change??!??? Poppycock! Either that's ridiculously insane or I'm in a completely different income bracket--like leagues away--than the folks who take their cars here for regular service. So okay--the guy on the other line said that it also "included" a 30-point inspection but WHATEV. Maybe they should inspect their pricing policies . . . read more

Heard great things and hoped to service my Audi there - called and heard the bad news (and good news for the owner) He has retired and the business has closed. Darn! read more

Fifty miles from home after an 8-day road trip, our Mercedes, with 205,000 miles on it, displays the red message: Alternator/Battery: Get Service. My wife looks in Yelp for the nearest place that can fix a Mercedes. She calls and gets a helpful young woman who immediately puts on Ken to ask excellent questions: "Is the steering okay? Yes, then it isn't a broken belt. Probably safe to drive here." When we arrive, we are greeted by the helpful and friendly Ken. Unfortunately it is nearly 5:00 and he can't get an alternator until morning. We ask where to get a hotel. After some talk, he suggests that he can charge the battery for half an hour and then we can drive home. Of course we have to turn off the air conditioning. After half an hour Ken tells us the battery is charged. I reach for my credit card, and he says there is no charge. Someday, he says, we can do a favor for someone in our situation. OMG! Big contrast with our local service station which gave us a hard sell about having them replace the alternator, and charged us $15 for a half-hour charge the next morning so we could get to the dealership. read more

Dropped by during my lunch break in the Carrera for an oil change. Oil changes are typically $300+ at a dealership (they use a lot of oil, dry sump system), I ended up saving a lot of money, they also inspected and cleaned up the underside of the car and told me my tires were gone (285's under a Carrera are pretty hard to inspect yourself when you suspect nothing is wrong), I honestly had no idea given how much grip I had from them still. Saved myself a definite blowout during the road trip I was due to take next week. Ken and Patrick are how all mechanics should strive to be. I surprised them during a busy afternoon, and they still made time for me, even if it was for something probably routine and uninteresting. read more

Had a number of repairs needed for my Q5 with 87k miles. They were able to stay close to my budget and perform all the needed repairs. Very satisfied. read more

Another example of a business where the people really love what they do. Ken and his team have always provided me with excellent service on my e39 M5. From the time I bring it in, through to the time I pick the car up and everywhere in between. Recently, the fuel pump on my car failed and, as a result, I had the car towed from San Jose to Pleasanton. I called Ken to advise that my car would be brought there by a tow truck company (which I should probably write a negative review about, by the way) and I mentioned to him that the driver didn't appear to be careful when loading the car on his flatbed. Ken immediately offered to assist the driver with unloading the car and reassured me that he would not let anything happen to it while it was with him. Once received, Ken phoned me to tell me that the car arrived there safe and sound and that he would look into the problem and phone me back, which he did. Told me that the fuel pump had failed and that he would have the car ready for me tomorrow (mind you, the car was dropped off there in the mid afternoon). I received a call bright and breezy the next day from Ken telling me my car was ready. AWESOME. Reasonably priced and they specialize in German automobiles only. They build trust and I have never felt as though I was paying for a service I didn't want or need. And I am a gear head and almost always perform the servicing on my cars myself. Maybe it is because it is an M5, or maybe it is because of the excellent service I have always received from SAS. Regardless, if you have a German automobile, I strongly recommend that you see Ken at SAS German Auto. read more