BEWARE!!
I had a car for sale, and this is how I met Bill.
Bill ended up buying 2 cars from me. He was a nice guy. We got along great! I was even over at his house to deliver one of the cars he bought from me. We got talking and I found out he is a recent owner of a VW shop. I have 4 VWs, so I thought that Bill and I were going to have a great professional relationship. I thought "this is great, I need a good VW guy"
In November I brought Beetle Power a 1960 Transporter pickup to get a new Wolfsburg West wiring harness installed. While the truck was at Beetle Power, they were also doing some rear brake work for me. The front brakes and master cylinder were previously done with new parts. A few weeks after dropping the truck off I got a text letting me know that the truck is "done and the brakes are working great". I made an appointment to pick it up.
The day I picked it up I showed up on time to pick the truck up. I was in a great mood because I was getting my truck back :) Bill was very short and rude with me right when I got there. He made me feel very uncomfortable.
I paid for my repairs with cash and immediately left as Bill was raising his voice with me and being very short, angry, and grumpy. I felt the best thing to do was leave the situation to avoid any escalation of tempers. This did not seem like the same person I dealt with before!!
I was expecting to get a phone call from Bill apologizing for the way he treated me, but I did not hear from Bill again. When I went to use my truck, I noticed the brake pedal is very stiff with absolutely no play. My brake lights were on constantly. After checking out all of the lighting I notice that the left rear taillight does not even work. The right front turn signal does not work either. Turns out my rear brakes are not done correctly and there are a few wiring issues. When I call bill to tell him that I need to get the truck back to Beetle Power to address the problems, Bill hangs up om me. Beetle Power will not answer the phone or text messages. I finally was able to talk to Will. He said the rear brakes were over adjusted and needed to be readjusted. So, I made an appointment with Will to get them adjusted correctly. Again, I put my truck on a trailer and brought it to them again. Will did some adjustments but made no difference. Now he does not want to see me or the truck again even though I have the same issues I have had. Now when I rev up my engine the brake lights come on, if they were not already stuck on...2 issues here
Now I have an appointment with Buslab in Berkley to fix what Beetle Power couldn't/wouldn't fix. I have given Beetle Power the opportunity to do the right thing and fix my VW correctly and Will told me to take it to the Buslab. So that right there tells everyone they do not stand behind the work charge you for! I paid them $1500 to have just ti have wiring issues with a brand-new Wolfsburg West harness and brake issues after they did brake work.
Also, Bill used to be a customer at Beetle Power before he bought the business just a couple of years ago. Bill is not a mechanic, but Bill was working on my wiring harness, and he has no mechanic certifications whatsoever. He grounded the power wire of my harness while the battery was still connected and did damage to some wires of my brand-new harness!
So, you are paying certified mechanic prices and getting a garage mechanic working on your car!!
All I wanted is for Beetle Power to fix what they failed to fix the first time and they told me to go elsewhere.
Oh, and pay attention to all of those 5 star reviews...They were all before Bill and Will owned it! Ask them when they became owners ;)
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