If I could give Old Town Auto Care zero stars, I would. Save your time, your money, and your sanity, and take your vehicle anywhere else. In October, we paid a $1,600 deposit to have a rear differential replaced, followed by a final payment of $2,804.12 on November 25th. When we picked up the vehicle last week February 11, 2026 (yes they held our vehicle for months), it was still making the exact same noise as the day it was dropped off. We immediately did a ride-along with their own mechanic, who confirmed the issue was still present. Because they were entirely unable to fix the vehicle despite being paid in full, their mechanic explicitly stated that if we took it to another shop, Old Town Auto Care would refund the cost of the repair. We took the vehicle to a second, competent shop. They completely repaired it and confirmed that the rear differential did indeed need replacement, which was the exact work Old Town Auto Care charged us over $4,400 for but utterly failed to perform. We returned to Old Town Auto Care with undeniable proof: the new invoice, the actual old part, and a letter from the second shop. Despite their blatant failure to do the job and their own mechanic's verbal promise, management is now outright refusing to issue the promised partial refund of $1,900. I have included pictures of my credit card charges from Old Town Auto Care as well as the invoice form the different competent shop who confirmed and fixed the problem as proof. They will take your money, fail to fix your car, and then refuse to make it right even when presented with hard evidence of their incompetence. Do yourself a favor and avoid Old Town Auto Care at all costs. read more

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I really wanted to like this place and the nice woman at the front desk said they needed customers and I was excited to be a returning one. Called them when I needed an alignment at the last minute before a road trip. They said they could do it no problem so I took it in and was told it would probably be done around 5:00 which is their closing time. When I return to pick it up I was told that they couldn't get one of the eccentric bolts loose to adjust camber. By the time I got home I noticed that my steering wheel was a quarter turn off meaning it was turned sideways in order to drive straight. Then I look at my wheel which was pointing out at the top about an inch and in at the bottom an inch. I still had to leave for a road trip in the morning and like I said they were already closed when I picked it up. So I drove to Washington the next morning and by the time I got back from that trip a brand new tire was mostly ruined. Furthermore the suspension was making all kinds of clunking noises and I wasn't even sure if it was safe to drive on. So I called them told them exactly what happened with the steering wheel the clunking noises the wheel and you would think that they would be eager to correct the mistake for liability reasons if nothing else. But I was told they didn't have an opening until next week. So next week I go in on the day and time that she suggested and she said they were too busy today try coming in at the end of the week. I took it to a shop down the street that adjusted everything correctly had no issues doing it, corrected the steering wheel the clunking noise, and alignment itself all for half the price of what this place charged me. As far as I'm concerned they put my life in danger and we're too lazy or it was too late in the day for them to finish the job so they just said I had a seized bolt. If they want to buy me a new tire id be happy to take this down. read more

Old Town Auto Care - Auto Repair Near Me - Pleasanton, California

I had an appointment to drop off a vehicle at 9 AM when the shop opens. I arrived at 9 and no one was there. There were laminated signs posted on the door saying they are not at the shop yet and they commute. It also said to drop keys in the drop box. I asked the guy at Supreme Auto Film next door what time they get in, he said around 9:30. I stayed until 9:27 AM before leaving. What is the point of having the hours of operation starting at 9 AM when you are going to be 30 minutes late?? I had to take time away from work (that I am on time to) to have work done on my vehicle. When making appointments, someone should be there to take it and explain the work to be done. Most importantly give a written, itemized estimate according to California law. The fact that the signs are laminated tells me that this is a normal thing. Getting to work on time is not hard. Everybody commutes to work. Grown adults should know time management to open up on time. If they can't even do that, I would not trust them to touch anything of mine. Disrepectful. I'm taking my business elsewhere. read more

Old Town Auto Care - Auto Repair Near Me - Pleasanton, California

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Repairs were well done and I would recommend them for repairs for your car. Manager found the best quality parts for the best price. He was honest and finished the job on time. He explained what the former mechanic did that caused my Air Conditioning to not work. read more

Jason is a very knowledgeable auto technician and repair business owner. The analysis for a repair is expert, well explained, and options are given to help decide the course of repair that fits the customer situation. From minor repairs to major work. I am a repeat customer and value the honesty, integrity and workmanship of this shop. read more

excellent explanation of work done reasonable price. Jason is very reliable and responsive.

Just moved to the area and my maintenance needed light came on. I brought my car into old town auto care for an oil change, and mentioned that the brakes had been a little weird lately and also that my muffler rattles against my hitch. This rattling issue had been going on for years and all other places I've taken my car to had suggested I go get an expensive muffler rerouting. Jason at old town auto care fixed this issue in half an hour. He also diagnosed my brakes and found a time for me to come in very soon to get them fixed. I'll be a loyal customer! read more

Took a Fleet van in for the first time, from the initial call to work performed they took exceptional care of our requests. They were quick and had fair pricing. Will definately use them again. read more

We noticed an oil leak in our Acura and was quoted $$$ from the dealer to change an oil pump gasket. We had to look for options. John responded quickly and with an estimate in line with our expectations. During the work, he noticed a second leak in the oil pan and sealed it for a nominal charge. Truly a small business with a big heart! read more

I want to start this review by saying I am highly recommending Old Town Auto Care shop at Pleasanton for you car repairment needs. I personally had a hard time finding an auto shop in the Bay Area that I could trust without worrying over whether I will get scammed or if I will get overcharged for a service. I'm extremely happy with the quick service and fair pricing that Old Town Auto Care quoted me to get a left wheel bearing replaced. I originally reached out to multiple auto shops via Yelp and to auto shops that my friends/coworkers recommended to me. Old Town Auto Care was the one that had availability, responded quickly, and gave me the fairest quote out of all of them. I decided to give them a chance as I already saw that they had plenty of great reviews and I'm very glad that I did. They took care of my car and got it fixed as if I didn't even have the car issue to begin with. Thank you for the awesome service and if anyone is looking for a reliable, efficient, and honest auto shop, I definitely would say reach to Old Town Auto Care read more

We have old cars, 1998 and 2001, that we routinely care for, but finding parts for them requires skills in finding what will work, and patience. I saw the ad for Old Town and noticed that they proudly serviced the make/model/year of our vehicles and there were numerous happy customers. We were very happy with the friendly father/son team, both knowledgeable about automotive repairs of both new and old cars. Our Saturn AC is working better than ever, and just in time for summer. Price was good. The facility was the clean and orderly. I would definitely recommend Old Town Auto Care, with emphasis on the "CARE". read more

A great experience: service done on time, a detailed inspection report with photos, no upsell attempts, friendly stuff. Will definitely use this shop in the future. read more

I've been with Jason at Old Town Auto now about 5 years. He's a top notch mechanic, extremely reliable, and very affordable. You won't find a better auto repair experience anywhere. He accommodates everyone and treats everybody the same whether you have a shiny new car or a 18 year old car that needs a lot of work. He makes all his customers feel like they are important and in my experience there isn't anything he can't repair if it needs it. Thank you Jason and your guys for all your help. It's always a pleasure doing business with you! S Ross read more

The shop was busy, yet they took the time to greet and be attentive to me. They emailed the inspection report, with photos, then followed with a phone call and verbal estimate. The work was completed quickly, with no issues. read more

Jason is a great mechanic whom I trust and value to have work on my cars. Over the last 5 years he's worked on several of my cars and he always does great work at a fair price. He also warranties his work which is important. I would have no problem recommending him to my friends and family and will continue to bring my cars here to get work done. Great guy! read more

My personal thoughts: I would love to support this place more often if it was more convenient for my drive to work or home. This is a small shop with kind people and efficient service. I came here for an oil change and I was helped on the same day and it was done roughly about 40 minutes, which was great! Location: in the middle downtown of Pleasanton, which is a good safe neighborhood, just a little far for me even though I work in PLS but its not right off the freeway, i wish... Pricing: for full synthetic oil change, I think it was under $60, which was great deal nowadays, everywhere else was quite pricey for some reasons. Service: efficient, quick turnaround, and friendly people. I would recommend this store and will come back when it's convenient for the drive. read more

John and Jason are amazing. They have helped us with all our cars from old to new from obscure problems to common maintenance issues. I have converted friends and family to using Old Town Auto as their main auto service provider and they are the epitome of old school classic customer service and honesty in business and I'm so grateful I found them read more

I brought in my Mazda 5 going on 6 months now and all I can say it's running like a champ. Inside filter replaced, back brakes done, the technicians where even honest enough to say that my shocks where still in working condition when I thought they needed to be replaced. Got my oil change and a full tune-up / inspection. Jason and Mr. Castro Sr. Make a great team along with their fierce team of technicians. They communicate well amongst each other and offer an honest solution to their customers. They can be bussy at times, but that comes with any great business. I can definitely recommend Old Town for your mechanical vehicle needs, and if you have old school muscle, Bryan in the back got you covered. Thanks again guys! read more

Jason did a great job fixing the items I requested along with a detailed inspection of the whole vehicle. Job done in 1 day and Old Town Auto Care is my new go to shop! Prices are very fair! read more

I drove to Pleasanton from Los Angeles this past Friday, and during my trek, I noticed that my Nissan Sentra's check engine light had popped on. My windshield wiper water pump was also not working, so I figured these guys would be able to help, once I had arrived into town. I did call one other mechanic beforehand, but because they knew they wouldn't be able to do anything for the windshield wiper situation, they recommended Old Town. I called when they opened, and John was so kind to squeeze me in for the morning. I told him I was on my way from LA and that I'd be there in an hour and a half. John and his team were excellent, friendly, and knowledgable. Their main concern was that I be able to safely drive back to LA, which I thought was very nice of them to vocalize. John worked with me on the pricing details for their service, and I headed to an appointment. When I returned, they luckily found nothing wrong with my car, but they did inform me that I needed a new windshield washer reservoir, which they wouldn't be able to get in until Monday. Since I was leaving Sunday, I made a note to take care of this back home instead. John even gave me a ballpark figure for what I might expect to pay for a replacement reservoir. I appreciated that they were so accommodating and that John gave me more than a reasonable price for their services. read more

DO NOT COME HERE. I WAS SCAMMED. They quoted me $330 for - replacing the passenger side inner fender liner - fixing my windshield wiper fluid connection I checked with another shop in Fremont which quoted me $450 for the same service. I called Old Town and said I wanted to go with them, since they were cheaper. I verified verbally over the phone that they would perform both services for 330, since it was significantly cheaper than the Fremont shop. They assured me both services would be performed for $330. They then collected my payment of $330 on the phone ahead of time by charging my credit card. Later that week, I get my car serviced. When they present me with the invoice, it was a charge of $330 for ONLY the fender liner replacement. They once again assured me they would fix up my windshield wiper connection once they were able to get the part. 1 month later, after multiple times checking up, they said they can't fix my windshield wiper connection. Or I they would have to charge me $1000+ for it to get fixed. NEVER put down a deposit or payment without an invoice in writing ahead of time. I implore anyone reading this to please consider a different shop. read more

I gave my make model and year vehicle and asked for price quote for struts replacement . After days of ignoring me ( maybe attending to his many other customers, they refused to give quote , instead wanting $77 for a quote . Funny Yelp starts out with " get a quote " . Apparently English not company first language . Maybe his quality is why so many people rate business so highly . But we never got to that point since he basically blew me off . So it's important to not me that. We pay out hard earned dollars towards repairs . Don't like to be treated like the customer is the $ hit on the bottom of their work boots . No thank you . ( beware of all subsequent 5 star reviews after my post . It's a common Yelp scam read more

Great customer service, super friendly. I had an appointment, they got me in on-time and had me all done in no time! Will definitely be back and I would highly recommend these guys to anyone who needs car repair or maintenance! read more

This guys are amazing! I brought my car and was able to get it diagnosed for an electrical issue i had,the solution repair was reasonable and went pretty quick. I recommend this shop read more

Always a pleasure to work with John and the crew! I'm a local and a regular! It's the professional services and community vibes that keep me coming back. read more

The employees here are absolute ROCKSTARS!! They replaced a transmission in my 2013 camaro, responded to messages through yelp and telephone, were clear if things on the estimate varied and gave reasons why, did everything they could to keep the cost low and most of all did quality and reliable work! I am very impressed with their customer service, timeliness (mine was tough over memorial day weekend but they did it on time) and communication. They were clearly slammed but were still able to prioritize jobs and get them done on time. Will be a repeat customer for life!! read more

Super amazing, John is just fantastic. Got a quote online the day before, he made a slot to meet my crazy schedules and the car was done exactly in the time he said. I asked for a global inspection specifying I did not want to do any further repair today and he was not pushy at all. He wrote down to me all the recommended fixes and explained to me what was wrong perfectly. Simply amazing. John, you have a new customer :-) Max read more

Had an odd electrical issue with my Grand Cherokee that was preventing it from starting. Initially we thought it just needed a new battery. After that didn't solve the problem, i took it to a dealership mechanic and received suspect advice. Jason @ Old Town personally scoured the system to trace the issue to a bad sensor that was throwing off the starter and battery. He worked thoroughly through it and didn't overcharge me vs his original estimate despite requiring many more hours of work on his part. On top of that, the tow company had left the window open in the rain when they had dropped it off. Jason worked with the tow company to have them dry it out and detail the entire interior. Huge thanks to Old Town Auto for being honest and thorough in the repair. read more

been going there for several years jason always fair and honest. calls with estimate to get ok and calls when done.

Always friendly and helpful service. The guys here really care about the people driving the vehicles, it's just about charging people the most they can for no reason. Hard working honest guys that do great work, old town town auto care is the best place to take your vehicles read more

I have been servicing my Honda CRV with them since I moved to Bay Area 4 years ago. Father son duo are amazing, friendly, know their job and are thoroughly professional. They don't create unneeded work on your vehicle and will help you save dollars whenever possible. I highly recommend taking your car to them. read more

i took my 1977 jeep in for a leaking master cylinder & tune up. the master cylinder was incorrectly installed and caused my brakes to me locked up on my entire drive to tahoe. when i arrived in tahoe i brought it to a local mechanic and the damage was devastating. not only did i need a new correctly installed master cylinder, i needed new pads & rotors since they were locked on the entire trip. the local mechanic in tahoe also realized that old town auto care had left a lug nut of each of my wheels which really shows a lack of safety for their customers. as far as the tune up, they didnt even attempt it. air cleaner was corroding and nothing was changed. when speaking with john he said he would refund me $800 for the inital bill as well as the $1500 i spent for the mechanic to fix the damage and unsafe work the did the first time. after reaching out multiple times for the agreed upon settlement they have told me to "f off" (twice) and that he was done talking with me on the matter. i have brought 2 of my other cars to this shop and will not be back after seeing their real way of doing work and being treated like this i would take your business elsewhere as there is plenty of reputable shops in the area who are honest and do quality work the first time read more

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I found the Auto Care garage through yelp and it turned out to be a good experience doing business with them. The owner patiently explained me the works to be done and all in very competitive prices compared with the quotes from other garages. I am very satisfied with the quality works they delivered! No brainer to give them 5 star rating! read more

3 months after the original repair was made, the smoke and smelling burn returned. I brought my vehicle back to the shop to have it looked at and they said the plastic gasket cover was cracked, causing it to leak again. What I thought was going to be a simple replacement of the plastic cover ended up costing me another few hundred dollars. When asked why it was so much, they said they had replaced the entire gasket yet again (which was done the first time) and charged me a second time for it. They offer a 12 month warranty, which is nice, but the burning smell and smoke returned yet again after a few months and I was weary to bring it back to the shop as it didn't get fixed the first two times correctly. My uncle actually took a look at it, tightened up some screws on the gasket where he saw a leak, power washed the old corroded oil that had leaked previously and it hasn't smelled and no smoke seen since. read more

Excellent service every time! Great local shop with guys that are a pleasure to do business with. They are always friendly, helpful and honest and the work is done right at a fair price. I highly recommend bringing your vehicles to Old Town Auto Care! read more

Found these guys on Google and I'm glad I did Father and son great service give lots of info Very honest work on old cars .. These guys Make you comfortable you know ur not Getting ripped off. .. Reasonable rates.. read more

Old Town Auto Care - Auto Repair Near Me - Pleasanton, California

I took my car in for the engine light and also wanted them to do a vehicle check to be sure it is in good running condition. They did so quickly and didn't overcharge me with a bunch of things that needed to be done. The car is running well and I got it back in 2 days! read more

I received a great service at Old Town Auto Care. The team installed new tire quickly and it costed just 35$. Will consider them next time!

John and Jason and their crew could not have been more professional and helpful. From my initial call late in the day to the early appointment the next morning to "All Fixed" that same day, I cannot recommend Old Town Auto Care highly enough. Not everyone can work on/fix a Chevy Volt and the price was hundreds less than the dealer. My other cars will definitely come here when needed. read more

Jason & his team provided great overall service on my truck and got it running like new again. Quality work at reasonable prices with honest recommendations on current & future repair needs. I would highly recommend Old Town Auto Care to all my family & friends. read more