Terrible customer service. Wife came here to have a tire replaced from the original set purchased at Big O Tires. The staff immediately told her they couldn't help and she had the tires longer than she actually did. They literally laughed at her and teased her for it, then she called the original Big O Tires where she bought the tires and they verified she was right. I spoke to the manager Jim, who kept changing his statements to dodge the facts & any obligation to provide customer service. Jim said he wouldn't go through it with me. When I called him out on being manipulative, he said he was done talking to me. I asked for his manager and he said there was nobody above him, but then admitted there was, so I asked to speak to the owner and he ended the call. Multiple audacious comments made by Jim that are shameful from a business/customer service perspective. Even his coworker admitted to my wife they judged her b/c she was a woman and they assumed she didn't know what she was talking about. Terrible look for Big O Tires and unfortunate. The shop in Pittsburg provides excellent customer service. read more

Got 4 new tires there today and alignment. Apparently $1500 does not include air in tires. I drove off the lot because there is no where to park or stop (the parking lot is a cluster) with 12 psi in one tire and 37 in another. Unbelievable they wouldn't check before handing off to customer. read more

Big O Tires - Tires Near Me - Pleasanton, California

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The overall service is good. The staff is polite. For my Tesla model 3, they shared the Actual vs Specified Range for tire alignment (See attached). The specified range did not match that on the actual Tesla service manual webpage for model 3. https://service.tesla.com/docs/Model3/ServiceManual/2024/en-us/GUID-E3666B22-8266-4699-8892-3BA9F885D764.html Do they do this as a standard practice to gain more alignment work and $$$? I don't know. They said, our alignments are accepted by insurance companies and others. May be so. That does not disprove the discrepancy we see as stated above. I don't want to invest $190 for tire alignment that is not necessary. This note is more of an opportunity for Big O, Pleasanton to review and reconcile. Hope they will do so and provide any reasonable clarification here if necessary. Big O, please do not counter here just for the sake of it. With the advent of Google Search 25 years ago, and with the advent of AI, you have better informed customers now. read more

Big O Tires - The Big O provided actual vs Specified Range. - Tires Near Me - Pleasanton, California

I woke up to find one of my tires had sprung a leak overnight. I booked an appointment at Big O Tires for the next day, and the process was quick and easy. When I showed up, one of the guys working there greeted me right away. He walked out to my car, checked out the tire, and let me know it could be repaired. I had been bracing for the cost of a new tire, but he was honest and told me it wasn't necessary. About an hour later, my tire was plugged and patched, and I was back on the road for just 38 bucks. No upselling, no pressure, just straightforward service and respect for my time and money. That kind of honesty is rare. Based on how well I was treated, I'll absolutely be coming back to Big O when I actually do need new tires. read more

Watch out for hidden charges..... apparently buying 4 new tires doesn't include alignment.

two sets of tires. the random flat fix. always the nicest guys - fast and efficient. recommend.

Bottom cover of my car came off while driving to LA after my oil change. They didn't screw it back on properly. Won't be going back. Oil change part went fine. read more

I had an excellent experience here. The front desk staff are friendly. While waiting for my car's tires to be changed, I could relax and enjoy a cup of coffee in a clean and comfortable waiting area. I highly recommend this place. read more

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The place is trustworthy and agents very friendly. Quality of work is great but in my last visit I was told the work takes 1-1/2 hour and I returned after 1 1/2 hour and mg car was still not attended. Took another extra hour. Hopefully it was only a glitch. read more

Another great experience! So thankful for the wonderful people at this location. Couldn't ask for better-- no wait, always treated with utmost kindness, and incredible service. read more

Watch your bill as they really seem to want your money. Their service and pricing are just so so (higher than americas tire). But watch out as they will add on extras without telling you and try to sneak it by you. If you have the choice go to America's Tire instead as it's a more honest business. read more

From out of town & was desperate for service. Worker hung up on us mid conversation while discussing prices !! Extremely rude.

Always great employees and quick service. The owner and manager are so friendly and knowledgeable. I always get my tires here.

I spent a lot of money on tires. I bought exactly 5 to 6 tires a couple years ago from big O and they would not honor anything. It was all my fault and I think it was because I was a woman I felt taken advantage of so I will not go there again. read more

You just can't be our local big O tires for service, professionalism, friendliness! I've been coming to this location for almost 12 years and I'm always impressed by how consistently great the service is here! A lot of people will write a bad review and being a business when they don't get what they want from it. Big O in Pleasanton always delivers! Their service professionals are just so friendly and wonderful. I'm always greeted with a smile when I enter. I have peace of mind knowing my vehicle is safe to drive. I really appreciate their high-level of care for my vehicles. It's so nice to end the year feeling safe and my family car. read more

I've been coming to this location for a few years now and I recently had a lot of issues with the sensors on my tires. The staff did such a great job ensuring the issue was 100% fixed. Eddie was especially helpful in the explanation of what needed to be fixed and how they were going to fix it. It's always intimidating going to mechanic shops by myself a young woman but they are so nice and helpful! read more

Our family has used them for years. This morning I showed up with a flat tire. I have a crucial appointment at 10:30 in another city. Doors open at 7:30 but workers aren't suppose to start until 8:30. they were quick and my car was READY before the workers were even supposed to start their shift. their customer service is top notch and Jim was very helpful! THANK YOU! read more

Not if you value your family's safety. Verbal (3 times) and written agreement that when new brake rotors were installed that 10 NEW torque to yield bolts would be used to ensure that the axles would not fall out. Per Ford, these bolts may NEVER be reused due to safety issues. I discovered today that old original bolts were reinstalled, despite this company's repeated assurances. I later had rotors inspected and photographed showing old bolts were used endangering our family. "Torque-to-yield (TTY) bolts are intended for single-use. When a bolt has yielded, it has plastic deformation and should not be reused in a critical application." FORD MOTOR CO. read more

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Great service with a smile , friendly staff especially Leo and reasonable prices, I called for an appointment and everything went well from there read more

Great service! I called Big O Pleasanton store and got Josh right away yesterday. We wanted to get our Ram 1500 leveled with new spring bump stops for towing. We asked Josh what our options were and he spent some time researching and came back with a couple ideas and the quotes to go with it. We picked the best one and the next day his crew took care of us. They did the spacer inserts and a new alignment in just a few hours. The truck looks exactly how we wanted it to and is now the perfect height for the suspension enhancement bump stops that were recently installed. 2.5" front 1.5" rear leveling read more

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I made an appointment online, I was able to drop off my car the next day. They did my oils change, didn't try to up sale anything, the price was fair and I got a call after a couple hours for them to let me know my car was ready. read more

They do outstanding work: very efficient, friendly, knowledgeable and, added plus, timely Came into shop at 10 am with my 2017 Sienna to check on brake related noises. After free inspection, I was told what needed to be done on the vehicle. I said go ahead and do the work. They said they'd have to order the part and then work on it. At this point i was told that it would be maybe two or three hours later, after the order parts were gotten. I told him I was running on a very tight schedule. I needed to be somewhere by three. They were shooting for completing it by 2:30 but by 11:30 I got the call that it was done Outstanding I've done business for years read more

Did flat tire repair and they did great job and at reasonable price and in timely manner.

Place is great. Super nice and fixed a nail puncture in my s3 with 11k miles on it for 37 dollars. I will be purchasing tires from here. Thanks guys! read more

Very knowledgeable staff Quick and efficient Only thing that made it a 4 was the price read more

Car returned in horrible condition, employees intentionally rubbed oil into my leather steering wheel! Very immature, unprofessional, and just ridiculous. I had brought my car in to this location in February and spent around $1500 for a tune up, alignment, two new tires etc. Not sure if they even looked at my car after putting on new tires because it wasn't aligned. Fast forward to now, I ended up bringing it back last week because one of my new tires (which were $129 each and had a warranty) split in half. They told me they could patch it up for me and said they would take a look at the alignment again, which they definitely didn't do this time. Staff are lazy and don't seem to know a much about vehicle repair or customer service. When I got back to my car I was shocked that the people I trusted with my car not only blew off what I was telling them but took the time to destroy my steering wheel and surrounding areas with dirt and oil. Completely unacceptable and illegal according to BBB. Would never recommend BIG O or return to any of their locations. Wish I could get my money back, as they didn't service my car, just tampered with it. read more

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I called in on Thursday and made an appointment for 1pm Saturday for an oil change and he said it would take under an hour. On Saturday I showed up exactly at 1pm. The person at the counter said there was no appointment in the system and therefore he can't honor the appointment and the oil change would take 3 hours. I am very behind with work and a personal project and had already wasted about 5 hours of my life trying to get a simple oil change appointment (in fact I have been looking at oil change appointments for about a month now) so I couldn't afford another 3-4 hours of lost time. I double checked my phone and confirmed I did call the correct location last Thursday. Maybe they need to check their recorded calls where they will find irrefutable evidence that I was told I had made an appointment for 1pm Saturday. https://drive.google.com/file/d/1Bvy1b75mS0TT78VdI2DItNDFvlsYw_hV/view?usp=drivesdk I am, as of now, still trying to find a place that can do a simple oil change in less than an hour and costs less than $90, which is just crazy to me because this is a service which is conducted in 10 minutes and supposed to cost $25 just about everywhere in California other than the bay Area. read more

For the 20+ years we have lived in Pleasanton Big O off Stanley Blvd has been our source for tires They have time and time again repaired flats and provided excellent service and advice -- this time our Christmas Eve flat tire was quickly repaired and tire replaced on the car read more

Do not go there! They are not reliable... after service I found my driveway full of oil ... opened the hood found oil everywhere and oil level was low. Went back they checked and told me everything is good and they topped it off and cleaned it out. But I still see oil everywhere on the engine and hood. I asked how you said you cleaned it up ? He said I didn't check after the technician finished They are not honest or professional. Wasted my time and money as I had to find a company to clean the driveway! Customer service is too bad read more

Went in for my AC recharge since my AC had been performing poorly this week and am extremely satisfied with the quality of service at this facility. Jim was super helpful and knowledgeable and made sure to explain everything and get us out in a reasonable amount of time. I would highly recommend this facility if you want honest and quality work with a good turn around time. Thank you Jim! read more

Thank you so much Josh for taking me in so quickly and repairing my tire. I know it's complimentary service but the one I don't take for granted. It's holding up nicely so far. And looking forward to the next visit for all my tire needs for my car. It's really good to know that you guys care, really nice to have a "go to" tire people. read more

Big thank you to Anthony for checking the air in my car's tires last Friday. He went the extra mile to check the sensor on car screen too and show me what he was doing. I appreciated that. read more

Went to this location on Saturday morning. Very helpful and pleasant Staff. Johnny really helped me out decide on the best option for my Tire replacements. 45 min. later Tires we're in house. They did an absolutely excellent Job replacing and balancing all four tires on my Audi. Thank-you Johnny for excellent customer service, and for all the help. read more

Love these guys! Great service, quality and value. I am a single mom and I normally feel intimidated and often taken advantage of and I do not feel that here at all. Thank you! read more

I used to use Big O Tires back when I lived in Pleasanton (once for an oil change, once for a flat tire, once for a tire rotation), and everything was professionally done and costs were fine. But I really appreciate a recent experience, which I want to call out here. I actually don't live in Pleasanton anymore, but I happened to be driving by the area on the first leg of a road trip, when a dreaded dash light turned on, saying "TPMS". I wasn't sure what that was, but time was tight and I was worried that I was going to have to abort the trip if my car needed work. I called Big O Tires, and despite the fact they were fully booked through the day, they said I could swing on by and would take a quick look. When I showed up, they had a technician do a super quick check of the car who explained to me what the error meant as well as why I was getting it (my tire sensors were getting very old and the one on my back right tire was apparently the first of the four ready to give up the ghost). They told me what this meant (if the sensor died and then I got a flat, I wouldn't get notified), but they also assured me that with the battery remaining for the trip ahead I should be fine, which was a huge relief for me. Within an hour of first seeing the light on my dash and pulling over, I was back on the road. They didn't charge anything and yet provided excellent, friendly advice. Even though they were busy, they prioritized me so I could get in and out. I was able to make the trip with no problems and a huge load taken off my shoulders. Thank you! read more

My go to tire shop. I've been getting my oil changed there and general automative service.

Took my 2005 Mustang in for brakes, that was in 2017. Lately my brakes have felt mushy and soft. Taking too long to completely stop. Took my car into Firestone Car Care in Milpitas. They said I had 80% pads on the front and 60% on the back. Yet my car was not stopping correctly. Find out Big O Tires of Pleasanton, put the wrong type of brakes on my car. I had to replace the pads and the rotors. Not even 8K miles on the those brakes. I'm not very happy with Big O Tires of Pleasanton CA. Their error could have cost my life. read more

Josh and team did such a awesome job on my truck with helping me choose the right wheels and tires. Took the time to email me options and updated me throughout the day on progress. Lots of Big O Tiers shops, But Josh in Pleasanton the best. read more

Big O Tires - 2018. - Tires Near Me - Pleasanton, California

Great customer service! I bought a car that had one patched tire and a replacement tire was included in the sale. The previous owner could not remember which rear tire had the patch. Called a few places and they would not install customer supplied tires. Big O Tires in Pleasanton said they would be happy to help. Shawn the technician went above and beyond to make sure he found the patched tire that needed to be replaced. Leo's customer service was also good. Thanks guys, you have a new customer. read more

Update: Had to come in again. Had a pice of metal in the tire. Chevy told us we needed a new tire as it couldn't be repaired because of where the price of metal was located. I came here and Jim took a look. He said, let's see if the metal even penetrated the tire. Maybe we can patch it! Guess what! Thank you Jim for being honest! . The metal didn't even penetrate the tire. No cost! Thank you! Thank you! Thank you! You will always have a customer! Original Post: Great customer service! Walk in and feel very welcomed. Will had to hunt down the tire I was looking for and found it and so I could get it today! Will has the down to earth attitude and just very helpful. He didn't try to oversell me anything - which is huge to me. Alyse was also very welcoming to customers and has a great sense of humor. I will definitely be back! There are other Big O Tires and other tire places closer to my house, however, I will drive farther for excellent service! Thank read more