These people are great!!! Came in with my older BMW, which says a lot in itself, needing a lot to be done. JJ assisted me but the mechanics also came over to talk to me and went over what needed to be done now. And what will need to be done shortly I have the Wheel Works card and that was very helpful as well They were very informative and put a package together of what I could do financially now and what i will do soon after But it will be here. I worked in the Auto Business for 30 years and dealt with service Dept. all the time and "being a business" it is all about "up sale". This place is all about people This was refreshing Miller read more

I came here for a battery replacement. After the service, my OBD diagnostic port stopped working. However, I had to leave for a trip and couldn't return to the shop for 2 weeks. When I finally got back and asked them to check it, the manager claimed they 'didn't know' if they caused it. Instead of taking 5 minutes to help a customer, he demanded a $180 diagnostic fee just to look at the fuse. The reality check: I drove straight to AutoZone. A helpful staff member used a tool, diagnosed the blown fuse, and helped me fix it in 3 minutes for FREE. Total cost? $5 for the part. It was indeed a fuse blown during the battery swap. Wheel Works tried to charge me $180 to fix a $5 problem they created. Shameful service. read more

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The service is exceptional with Alicia running the show! Organized and professional every time! Great service for a fair price! They get it done! read more

Wheel Works - Mileage! - Tires Near Me - Livermore, California

This is a follow-up for the Livermore location: Since my last review, the staff did get better under the management of Steve. The work was always done right and in a timely manner. Steve was no-nonsense with few words, but he got the jobs done. Earlier this month, I brought my vehicle in for a 5-tire rotation and balance, as well as an alignment. I had just been there 3 months before for an alignment. The guy at the counter didn't even know what a 5-tire rotation was! Then he tried to charge me for it, even though I had purchased my tires there! He had to pass me to the manager. I got a call saying that they couldn't do the alignment. Then later, I realized that the wheel balancing was done incorrectly with weights only hammered to the insides of the wheels (a big no-no for larger/wider wheels). The front tires would violently oscillate if driven over 40 mph- it actually drove me into oncoming traffic, but the cars stopped before hitting me. I brought my vehicle to the Dublin location to get the work redone. (At the time I brought in my car, there was also another disgruntled Livermore customer having his work redone too.) It was verified that the balancing was done wrong and that it was "way off!", as the manager described it. Dublin was able to dial everything in and the car drove perfectly after that. Wheelworks (Firestone) corporation sent me a feedback email, which I filled out explaining my experience with Livermore, but I never heard back from anyone, as expected. The word is that Steve moved to another store and now Livermore belongs to Arthur. Much of Steve's staff moved on, so now there's a new bunch of inexperienced dumbbells working at the shop. I will never again return to Livermore. read more

This place has changed. I have been using them for years for getting alignments on our vehicles and they were always great, friendly, timely, stuck to the schedule. Been while since I was last in. But I just got new tires and wanted to get car alignment checked. I made an appointment day before ( they said the whole day was open). I showed up EARLY , they told me it would take 1 1/2 hours ( it used to take 45 min in past). I had a ride and we agree it would be ready by 1 to 2pm. That gave them 3 hours. I told them I couldn't wait till later than that - like 5pm. I was willing to do a different day if needed but they were ok. I was supposedly first in line because I signed up first on the appointments day before. At 2pm I called, and they hadn't even started on my car. " I should be the next one". Jeez. Total ZERO on customer service guys. If you had an issue, knew it would be delayed, how about giving a call , especially when I said I couldn't wait till late afternoon. I ended up picking up the car, no work done. Total waste of my time and the person who had to drive me back and forth. Avoiding this place in future. I'm guessing management has changed. There used to be a couple of "seasoned" men in the office and they were great - very efficient, honest, and ran a tight ship. Apparently not anymore. read more

I had tried calling to get an oil change repeatedly on a Friday (March 28, 2025). I had received some coupons and when I went to open them online, I kept getting the runaround and essentially was just in some digital loop that would take me back to the coupon page after I selected the service and tried to click schedule appointment. It was annoying and frustrating. So, instead I called as soon as they opened on Saturday and was told there were three cars in front of me and they weren't sure if they could do it but I could come in and wait. I went in and Steven Young helped me. You could tell he was rushed, he had a full schedule and it was early in the morning. Yet he still took his time with me as he explained. He laid out the reality of it being a long wait, if I could be seen at all. I explained what it was like trying to schedule but I knew it wasn't something he was at fault for. I had my child with me and we roamed around the parking lot and then into Walmart trying to pass the time. I get a call like an hour later and it's Steven. He tells me my car is done. I loved that he set reasonable expectations with me, so I wouldn't make plans that couldn't be met due to a delay. I love that he did what he could to get me in despite making an appointment. He was a matter of fact guy, upfront, and yet considerate of my situation and ended up being very helpful. The clear communication coupled with his time management really spoke to me. He didn't know, but I hadn't been able to drive my car for months, it was such a treat getting in and being relieved to be able to drive the car, knowing the oil was all good and we were set to drive safely. Really grateful for his assistance. Rating 4 because you guys need to fix the website stat. read more

Great spot for wheel alignments Highly recommend after you get a new set of tires. The check in and service were great. Get their lifetime alignment read more

I have been coming to this location for over 10 years. I've bought tires here for multiple cars, but my last purchase left a lot to be desired. Pretty sure my rims got scratched and the new tires looked awful and didn't even put tire caps on. I had caps on the tires I brought in... I'm hoping they can turn things around. read more

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Alisha and team was amazing. They helped me right away and to top it off I didn't know they were affiliated with Firestone Complete Auto Care until she told me. I had bought their lifetime alignment 8 years ago so I was delighted when I heard that news. Thank you Alisha! read more

I took my rental car in this morning to have the oil changed, and there was delay because of the approval with the rental car company. The staff was great kept updating me. Great service everybody was very friendly. Highly recommended read more

Set up my appointment online thru their website, I choose the tires I wanted online just to find out that they didn't have the tires for me and those will be in next day, service advisor recommend a different brand at lower price than my original pick, I requested that one of the sensors should be replaced as I was having a warning light on my dashboard, service advisor make the note but the technician didn't catch up with that and have to return my car to worked again after 2 initial hours to replace 4 tires, took them another 45'ish min to bring back my car with a new sensor but they messed up with my engine light when they tried to scan for the messed up sensor, their excuse was that my car was a usual model to get messed up when they scan their obd device, this was happened on a Sunday time, I took my car back to my trusted mechanic shop in Fremont and they told me that the tire shop didn't knew how to reprogram the new sensor and they messed up with my engine light, cost me additional $250 for the labor on top of the amount I already paid to Wheel Works to have done properly, next time I'll stick with my mechanic shop so hey know how to work and repair properly and professionally. read more

I went into wheel works to get a quote on some new tires for my Hyundai and ran into a delightful young man named Sam. He was very attentive and helpful during this decision and i could not ask for a better salesman. I 100% will be going back to this tire shop as i value their customer service skills! read more

I had gone in with some car trouble and the representative Sam was very helpful in explaining what exact tests the would run and how they would fix it. I will definitely be coming back to this shop again. read more

Worked with Sam on 4 new tires and an oil change. Everything went smoothly and the car was ready ahead of time. Bill was the same as the quote. Well done read more

Very efficient and easy process for an oil change and tire rotation. Would definitely go here again!

I took my van here a few works. Unfortunately it cost a lot of money for the basicoil.change and rotation. But the bad partwas that when I drove off my steering wheel.lockedup. I had to go back there and they up sold me on replacing my battery. I paid hundreds when I could have done it myself with battery from somewhere else. The team are usually nice, but I was frustrated they didn't offer any discounts considering the steering wheel issues never came up before I stopped by for the oil change and rotation. read more

We were on a road trip and got a flat that needed a new tire. Alisha and the team went above and beyond to find a tire that fit our SUV with oversized tires. They were busy but had us in and out quickly. I could not be more thankful that we found this shop! They saved us a costly tow by working to find a tire that could fit our SUV. read more

I've been coming here since 2018 and have been a satisfied customer. I've bought multiple tires, tire rotations, oil changes, and many other services. Additionally, my family also services their vehicles here. My last few experiences have been less than subpar. I come in regularly to do a tire rotation and oil change. The thing is I have hub caps that need to be zip tied after being placed back on. In my last experiences I was always told they "ran out" of zip ties. This last service I brought zip ties with me and politely asked the team to zip tie the hub caps on before I pick up my vehicle. The front desk team agreed and put my zip ties in the bag with my keys. I come back to pick up my car after being called. I come to find the hub caps are off and the mechanics threw the hub caps inside my car without any plastic to keep the car from getting dirty (they blatantly through my hub caps in my car without covering the last few times as well.) The front desk team called the mechanic David up, and I was met with a sassy attitude and disrespect. He agreed to help me put them back on if I bring them to the back. I drove back there and David is nowhere to be found. Instead they sent front desk team member Sam up to help (Sam is the only reason the review is not 1 star. He deserves 5 Stars.) I zip tie the hub caps myself with Sam's help. I am frustrated as it is such a minuscule request that took Sam & I no more than 5 minutes to do. I hope to see Wheel Works talk to their mechanics about upholding professional standards and going above & beyond for clients when appropriate, rather than argue and disrespect. read more

Alicia and marcelo went above and beyond to fix my the sound that was terrible coming from my front left tire originally I was supposed to leave the car over night but they went out of there way to do a inspection and fixed the problem as soon as they found it! This weel works has the best quality service and is backed with a hard work ethic that cannot be beat! I have been coming here for years and I will only come here! Honesty good customer care good pricing read more

This place... let's start with the wonderful staff. They were great. However, my main concern was tire pressure since my valve is disabled. They forgot to check it until I was getting ready to leave and only listed my Vins recommended specs. My cars diagnosis? "Car has bad leak" Ok? Where? What? Why? I needed an oil change and wanted my tires checked. I'm grateful they noticed a leak but they left me with more questions than answers They said "coolant" but also maybe oil? These are two very different concerns. My car also wreaked of vomit after the tech gave it back to me. Not sure why or what happened but it took two days to clear out. Idk what's up with this place but I'll never return. Although now I need to figure out what "car has bad leak" that was written in my notes equates to somewhere else. read more

Very nice people and very helpful, a part fell off my car at Kaiser and they got me back on the road in no time!! Very grateful to them!

After calling for a price estimate, I brought my car in to replace one tire. At some point, a lady came out and told me I needed to find the wheel lock key since they couldn't find it. At the time, I was confused because I was sure it was with the spare, but they told me multiple times they had checked, and it wasn't there, so I needed to go in the back with them and find it. Since they had told me multiple times they checked, I didn't bother to look in the trunk and told them I would sort it out and return. Once I got home, I checked the spare tire area and found it within seconds. I was extremely frustrated because I was told multiple times they checked, and the lady working there had been rude to me numerous times. The next day, I took my car somewhere else and got my tire replaced without any problems. read more

The price they quoted for a repair was three times less than the dealer! Alisha at the front service desk was knowledgeable and extremely helpful. I am taking another car in next week for service, that is how much I think of their staff and prices! read more

Worst company ever! They were nice at the beginning, we had 5 cars with them, always nice and friendly but all of the sudden they changed drastically. Rude stuff, crazy with appointments quality sucks, still have "warranty" and the tires are garbage. Definitely a NO NO!!! read more

This is a wonderful and honest place to have your vehicle serviced. Steve always is helpfu, straightforward with the service needed and pricing. He knows I wait in the lobby area and informs me how much time to wait. The staff is friendly and fast. The work I have gotten done makes my car drive better. I have recommended this place to others. read more

Steve does a great job here. He's always straight forward and takes care of my cars for tires. Been coming here for a little while now and will continue to do so. I would recommend to a friend. read more

So glad I decided to ask if Wheelworks does AC repair because I saved a lot of money and got to have it repaired same day!!! I work close by so it helps having this location to take care of my vehicle while I'm working. I read through some of the comments about the staff not being so friendly. But I think they are friendly, I appreciate their helpful attitudes and they always know I am going to need a coupon. read more

These guys were the only ones open on Memorial Day, 2023 Don't know if they were happy to be working on a holiday but I sure was happy they were open! Was greeted with a by a guy who had a long beard (neglected to get his name) who helped me check if a nail in my sidewall had punctured my tire I appreciated his helpfulness and honesty. Thank you guy with the beard! read more

These guys stripped a lugnut on my wheel and expect me to pay to fix it. I've trusted these guys for years and now that management is changed I'm not sure I ever want to go back. Sent my car in to get an oil change at 9 am. Had to call back at 1 pm to see if it was ready sounds like it had been for a while. Wasn't able to pickup until 330 and when I went in I was handed a lugnut and told "This got stripped we can't put it back on. Also, we're closing so we can't fix it today" I guess this is how they treat customers now, sending out cars broken and unfinished. They did offer for me to come back that next day, expecting me to go out of my way and miss work so they could fix a mistake that should have been taken care of before I came to pick up. This place needs some new management training ASAP I never would have had this problem before Tom left. read more

Wheel Works - Tires Near Me - Livermore, California

Hello Wheel Works, you fabulous auto place, you. I needed my oil changed since the "Maintenance Required" light had been on for days lol. Oh procrastination... We called in to see how long it would or if we could get an appointment, but they told us to bring it on in anyway. Andy helped me very well! I brought in my car and a promotional coupon (which was a great deal, the best in Livermore!), I mostly like how honest they were about my car. They checked it out, and mentioned a few things that I might need to fix in the future, but at my leisure. Thank you for not trying to upsell me! Anyway, my car is running smoothly, and it was done in about an hour, or maybe even less. I'm really happy with how they handled it. This is my place of choice for any of my car repair needs! Thanks, Andy!! read more

I really like the quality of service at this wheel works. The manager, Steve, was very helpful and honest. The prices offered were the same as Costco or elsewhere but the convenience and quality of service was super. I would travel the extra miles to this location any day! read more

Wow, I was surprised to see all the 1-star reviews for this location. I don't think I'll be returning after being a 10yr customer of Wheel Works. I've purchased 6 sets of tires and done numerous oil changes on 3 vehicles exclusively at Wheel Works. Not to mention all the recommendations I have given over the last decade. Seems Livermore is no better than Jiffy Lube now. I took my car in for an oil change/tire rotation. I asked them to check the brakes. When I called to check on the car the service writer told me the front pads were down to 2-3mm and needed to be replaced. I asked how much and it was $200. I said no thanks and he seemed really surprised. It was a weird reaction. So I went home and took the car apart and checked the pads on both sides. All four had 10mm of pad material left. They were practically the same as new. I called in to ask WTF and was told if the tech says they need to be replaced that's what it is. I said I can show you a picture and he said that wouldn't help. It's my opinion, it's not possible to mistake 10mm for 2-3mm so the only explanation I can come up with is they were trying to take advantage of me. At worst, they weren't going to replace anything and just tell me they did and charge me $200. My trust has been violated. read more

Wheel Works - I was told these pads were 2-3mm and needed to be replaced. Looks like 10mm to me. They almost have the same material as new. - Tires Near Me - Livermore, California

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I needed help coming home from the airport with a slow leak.. we had warranty from a while back and the team here helped me get fixed up and back on the road. The facility was really neat and smelt like air freshener rather than tires l. Windows were clean and it was pouring outside the day I went and they kept the entrance door dry as a few customers came in and out. It was also close to closing time and one man was being a little impatient but the worker kept his composure and helped the man cool off as he explained that he was in no hurry to close up until he was able to take care of him. He understood is compassion and realized the customer service was genuine. I sat back and observed and the worker then apologized to me for having to listen to the impatient man.. it was all good cause I was all patched up and on my way. read more

Only place in the area with a low clearance for lowered cars! This is a must for cars as low as mine. Top it off with lifetime alignment, I get this checked once a year or every 6 months if I hit something real hard that may have effected alignment. read more

David was very helpful and trustworthy with our van. We got our van aligned here and definitely recommend them. He was very honest with us and provided us with the most excellent customer service we have ever received from a mechanic. Thank you =) ! read more

Had a tire fail on me on a Sunday afternoon. Got it to wheel works before they closed and dropped off just the tire. Monday at 10am it was ready. Drove over on my lunch break and they installed the tire in 30 minutes. Even out the spare back where it came from! read more

I got scammed by these guys. I usually come here for my oil change and or my wheel replacement. A few years ago they offered a lifetime wheel alignment and they even told me that he was "transferable" so that way if I get a new car I can use my lifetime will alignment on the new car. I just got a brand new car and I contacted them and they told me that it was non-transferable. Who the hell keeps their car until they die. We all replace our car at least one time in our lives. I spent $179 getting that damn life time wheel alignment and I got screwed. I WILL NEVER VISIT ANOTHER WHEELWORKS AGAIN. SCAMMERS LIKE THOSE OLD SCOOL CAR DEALERS THAT WOULD SELL LEMONS. read more

While on 580 yesterday my tire light came on. I had another 30 miles to go and didn't want to take the gamble. I found this location off the freeway and was the second person in line. I explained the problem and the tech at the desk had me pull around back to check my air... turns out my pressure was just low... All while he had a phone ringing off the hook and a full bay of cars not to mention other customers waiting... thank you sir! read more

I am super grateful to Nick and the wheel works team for going above and beyond. After a very long day of helping my sibling move to Livermore i started to drive home and found a drywall screw in my 9 month old tire - (WTH AFTER 15000 steps)! I changed it into the spare but I was uncomfortable driving it home so far so I googled nearest tire shop and with 10 min to close asked if they could help and gave them my location and ETA. I got there exactly at closing but they still helped me, had to buy a new tire but safety is most important and having random people stay 10 minutes late is proof that good people still exist! I am super thankful to a company that hires a great team Thanks Nick!!!! read more

Wheel Works - This happened to me - Tires Near Me - Livermore, California

Sign says open till 5pm on Sunday. Went by at 4pm and they were closed.