I dropped by this morning to see if they had time to install 2 of my own new tires and do a alignment. Dude at the front desk was professional and friendly. I was in and out of there in like maybe a hour. Finally it was only $205 total out the door including alignment, and disposal of my old tires. Thanks for such a positive experience. read more

4/21- Went to get new tires and was given the option to finance because I did not the funds for the whole amount they said they will settle the details at pickup. Want told to finance and left the truck. Came to get the truck and got denied financing. Okay well why didn't we check if I could finance before! Who does that?! Now I said if I could split bill and I'll definitely pay but the said NO. Okay then I said put the old tired on and they said they already threw the out! Where did the throw them in the few hours they have the truck that I couldn't get them back. I will gladly give back the new tires. The worse part is the wouldn't release the truck! They holding it! So now I'm carless because they stole my truck! I'm willing to work something out but they just have the worse attitude. I've been a customer before and never experienced this. They also never gave me the paper I signed when I left the truck who knows if them holding the truck is even legal! Do not do business with them! I will talk to the business bureau. Update: 4/27 still do not have the truck and the refuse to release it and they will not help find a solution. Got a call about my bad reviews and charging me storage for a truck they won't give back not to find a solution. Update: 5/1 still won't release my truck. I guess the owner just wants my truck for himself at this point. read more

Always get oil change and rotate tires here. They take good care of our vehicles Getting new system to send pics of work they've done and work they recommend Very nice read more

Big O honored a warranty on shocks that were installed on my Jeep Wrangler in 2002. They replaced all 4 for free, I just paid the labor charge. True to their word. Way to go ...Big O! Ed B read more

Please do not tell your customer it's an hour wait, and after an hour "oh by the way it's another 1.5 hours"out time is valuable. If there is a wait that's fine, just be professional and communicative! read more

They have good customer service and don't forget to stop off at my gumball machine inside the business next to the vending machine machine

I received a low tire pressure warning for a tire on my truck. I headed to Big O where I have been going for years. The service has always been great. This day was no exception. I arrived at about 5 knowing they closed at 5:30. I thought perhaps I picked up a nail and would need a patch. Turns out the sidewall split completely while in the service bay. Two things of note: I was able to get 4 new tires in a little over 30 minutes. No complaining, no comment that they can do it tomorrow. The team just got the job done that day and stayed a bit late to install the tires. Second, Rachel recommended the Big O A/T 2 off road tire noting how quiet the tire is when driving. That evening I drove for an hour on the highway and she was right. Quiet ride. read more

Once again 8 years later , still giving great service, sorry Eddie for calling you Cody 8 years ago Reviews are true , if you are in need of a trustworthy,honest , car repair service look no further you will be in good hands with Eddie and his team . Thanks for all your help and assistance, read more

Ive contemplated writing this review for almost a week now. I felt it needed to be said so others aren't taken advantage of in the future. My husband and I brought our vehicle in for a new set of tires last Saturday. We called ahead of the appt and confirmed they had the tires, quoted, "1600.0@ and change out the door." Great, made the appt for 1pm. We arrive and are assisted by Thomas. He promptly begins some random chatter about all these vehicles always being black, he prefers mini vans and doesn't prefer daylight savings time. He continues the banter as he taps the screen for us to tap our card when I notice the charge is now over 1900.00 ! What wait, it was 1600.00 and change out the, what happened. "Oh lol they must have forgot to mention the certificates of repair charge, you have to buy them They are 216.16 for four. " "Here, let me see what I can do here to help us out a bit...(Well your website never mentioned that and neither did the rep on the phone. )He works the system a bit and offers 1790.00 and asks "if that is more affordable for us." It was never about being affordable, now the experience and Thomas feels shady and uncomfortable. I asked him to stick with the price we were quoted and he says this is the best he can offer. We have come here many times over the last 10 years to buy tires and rims etc. Frankly, This experience has soured us to Big O Tires. You don't try to cheat your customers, be upfront about your pricing and stick to what you quote them. I have placed a call to their corporate office to advise of the practices being done as well. I will update once I hear back. I would not recommend this business. UPDATE: I had the pleasure of speaking to the GM, Johnny today. Such a kind, professional gentleman. He recognized the issue right away and made it right. He was very apologetic about the issue and strongly assured me it will be addressed with his staff. He truly cares about your experience in their store and its reputation. I will give them another shot and recommend them thanks to Johnny and his passion for customer service. Thank you again, Johnny read more

Eddie at Big O showed a big heart and community spirit. I help a local charity Tri-Valley Seek & Save, whose mission wto prevent vulnerable families, particularly single mother, from losing their children to the foster care services. We recently cleared out junk for a family whose home had suffered a fire. I brought in some tires I needed to dispose of and Eddie donated/waived the disposal fee. He also helped us with a deal on new tires on the box van we use to serve families in need. It's a blessing to have local businesses that care about our community and show it through their actions. I personally have used them in the past due to their prices, timeliness and trusted services. I now have an even greater reason to use them and promote them, they care about not only their customers but our community as well. read more

Eddie and his team are trustworthy, helpful, and just a good group of people. I work nearby and have taken my personal cars as well as cars for business related purposes to him over the years. I've never experienced unnecessary upsells, dishonesty, or extra pushy-ness. When I was moving to Reno last year, Eddie got me a great deal on snow tires. And just this week, while visiting Livermore and buying a new Subaru and finding a nail in the tire, he got me back on the road in less than an hour. I highly recommend this Big O location. Thank you Eddie and team! read more

i had a great experience at Big O. i went to get my tires topped off with air and this cute guy named Thomas helped me out. he was super nice and respectful. Helped me right when i pulled up and answered all of my questions that i asked. ask for the handsome man to help you out if you need your car checked out read more

Big O Tires - Thomas - Tires Near Me - Livermore, California

The team takes great care of you! We just had a flat fixed and they gave us a great price, were super accommodating and were awesome with follow up. Very happy with their service! read more

Eddie and his staff are absolutely terrific. I've been going to the Big O location in Livermore for over 10 years, and they never miss a beat. Consistently reliable, professional, and trustworthy service every time. Highly recommended for tires, brakes, and everything in between--especially if you're in the Livermore, Tracy, or Pleasanton area. read more

They're nothing but upselling hacks. Pretty sure they even damaged something so I would have to return and ask "what's that? Oh you wopty woo woo done now for more money. Bullshit I'm not the one,just put the fries in the bag man,call me when your finished. read more

"I've been a Big O Tires customer for over 30 years and have sent at least 50 friends and clients their way. They used to be fantastic -- reliable, honest, and worth recommending. That's no longer the case. They've repeatedly failed to do the work they charge for: tire rotations, oil changes, even a strut replacement. I've caught them multiple times not performing the services on the invoice, and the worst part is being lied to about it. One of the owners, Eddie, flat-out denied things that were obvious. I won't be referring anyone there again. The trust is gone, and they've earned that loss." read more

Amazing guys. Saved the day for me had a flat on my way to work and they quickly fixed it. Thank you!! read more

I went in for a nail in my car's rear tire and the team was great. Eddie and Gabe and the team were very helpful in clarifying the costs and quality and quick service. Unfortunately I got another nail and I will go in again tomorrow. I trusted them and did engine oil change too. Thank you. read more

Every time I bring my Toyota Corolla in for service I am happy with the excellent customer service, the professionalism of the staff. In particular Eddie and Gabriel in the front! They always make me feel comfortable and are very helpful in explaining the repairs. read more

These guys really took care of me in a pinch. Great service, friendly. They always do a great job with my families vehicle. I trust them. Eddie and his team are on it. Thanks guys read more

We went there to get a lug nut replaced on our boat trailer. We didn't have an appt as we realized it as we were leaving. We quickly stopped by there and Tyler helped us out and fixed our problem. We come here often and everyone is friendly and helpful thank you! read more

Great service! Very kind and thorough staff. I've come here numerous times and the quality of service is the same every time.

Every time I visit this location I get fast and reliable service. Go see these guys you won't be disappointed. Very professional

Professional and competent ! It's hit and miss at some chain stores, like the movie, ya never know what you're gonna get ! Big "O" in Tracy lacks both. I live in Tracy but make the drive to Livermore because the Big "O" guys there know what they are doing. Very satisfied with the work they have done on both my vehicles. Thank you guys ! read more

eddie is very friendly and helpful took it in to have them get a nail out of my tire. the nail hadn't went through all the way and they pulled it out then told me no charge. I will be going to them from now on. thanks guys read more

I had a flat tire last week which happened abruptly while I was driving. Big O was able to get me in at 3:15, my tire was repaired within about 1/2 hour - while the timing might have been ideal for the day, they were so very nice to me and thoughtful which helped so much after the stressful event. Thank you Big O! read more

AMAZING service tonight from Eddie, Perry, and Lucas! Had a flat on my fleet car, brought it in at the end of the day, not repairable but replaced in about 30 minutes. Super quick, highly recommend. Nice guys too! read more

Great guys at Big O here in Livermore. From the technicians to the guys up front, Came in for an oil change & one of the technicians showed me a suspension issue I was completely unaware of ! Got it fixed right up for a great price and they had me on my way. read more

Very disappointed with the service! Went in for a synthetic oils change, spent close to $100, they didn't even check the liquids, or rotate my tires the ad on the website is very misleading says $79 for oil change the you have to pay for an extra quart. They didn't take care of me or my vehicle properly. I had to ask why they didn't rotate the tires the guys was like you didn't ask I'm like it says it in the ad, does anyone know how to do their job anymore?! read more

I had an amazing experience with Big O Tires! I was about to leave for work when I realized one of my car's tire was completely flat- there was a nail in it. Big O made the whole process seamless and handled everything quickly over the phone with me. AAA towed my car there and the tire was patched nearly immediately, all without me having to even be there during any of the process. This will be where I go for any future tire needs. read more

Did a great job plugging my tire, quick and affordable. Did not wait too long, was in and out in a jiffy

Called in the morning looking for an appointment for AC system service. They had time for me, they asked that I bring the vehicle in. Dropped off the car about quarter to 10:00. They gave me a quote to check the system for leaks, evacuate the system and fill it with refrigerant. I received a call about 4 and 1/2 hours later, that my vehicle was ready. No surprises, the amount that was due was exactly what was on the quote. AC is working great! Good communication. I won't hesitate to take my vehicle back here if there's something that they can do for me. read more

Excellent location to recycle old tires. Brought in a bunch of tires and was able to get them recycled with no hassle at all. Thanks, guys!!! read more

Our brakes were squeaking on our suv so we took it in for a break inspection. They told us that we needed to replace the rotors but the pads were fine. They said it wasn't a safety issue so we decided to wait till we got back to home (out of state). Come to find out, the right rear pad was worn down on one side so far it was metal to metal. So they should have put a new pad on the right rear but they said it didn't need pads and wanted to make the big money on rotors. What a scam. Don't go here. read more

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Another great experience here. Found out my daughter's car was making a noise -- took it in and they diagnosed and repaired all in one afternoon. The reason I keep going back is that they will tell you when you DON'T need something -- which gives me confidence that they are being honest. Highly recommend! read more

Tire was flat and I took it in the staff was so helpful, tire was fixed quickly and I was really pleased. Thank you

Eddie and Gabe were awesome and gave amazing customer service after my oil change. Thank you!!

I was looking for a specific set of tires for my WRX. They help find me my Continental Sport 02s. Got them installed, got me balanced and an alignment in no time. They even asked if I wanted nitrogen in the tires. Just under 6 months later they are checking the balance and alignment for me just before my road trip. I will be back soon, again to get a set of tires for my wife's car. These folks are great. They take care of their customers and back their work. Thank you for helping make my ride that much more fun! read more

Made an online appointment with a quote for a new set of tires. Price quoted was $776 not including the tire alignment we wanted. This was with their special of "buy 3 tires get 1 free". This quote also included all of the random extras like tire disposal fees, mount and balance etc. Found out after calling, the alignment costs $129 if it is deemed needed. Total cost should be around $900. Great. Booked the appointment quickly for the next day. When we went in to pick up the vehicle, the invoice stated we needed to pay $1,291! Literally $400 over their online quote. We explained to them the quote we received, even showed it. They asked if we got it from a "3rd party". No. We got it from Big O Tires website. They had a bunch of other items on the invoice that we either never asked for and were never asked about such as nitrogen in the tire( $5 a tire) or items that were included in the total of the original quote then itemized again separately. Finally after 15 minutes of push back and showing them the quote again line by line where the items they were adding on were already included in our original quote, the gentleman "suddenly realized" he was incorrect and changed the total to $890. If we hadn't had the written quote on hand, I'm not sure we would have gotten what we were promised. I am giving this business 2 stars over 1 only because they eventually honored the quote but not until after a long unnecessary battle. My advice would be to be careful with this business and ask for a detailed quote BEFORE your service. Also ask for updates every step of the process with your vehicle so they can't add on extras without your permission. Will be taking our business elsewhere in the future. read more

I had an appointment for an online change. I arrived early and there was maybe one other person there when I arrived. He said it would be quick...two hours later still waiting. A angry customer walked in from a previous day claiming they didn't top off her fluids. I ask for the third time how much longer and he said oh we had to go get an oil filter not sure. This whole time waiting on an oil filter. I got out of the after 2 1/2 hours with a morning appointment. Customer service was lacking and communication. Not returning to this store. read more