Thank you to the customer rep at Costco tires, I was at Livermore Costco tires at 8:00am waiting in my auto for a tires leak repair. There was a rude customer who arrive about 8:48am waiting at door. Then shop opened at 9:00am and I approach the counter to be helped and rude customer started verbally criticizing me for cutting in front of him. He demanded he be waited on first to rep. Again the rude guy continued and I stood my ground. I informed him his abusive actions were extremely RUDE. The tire attendant allowed me first. Then rep told rude guy I had phoned in the night before (which I did) and spoke to him per my tire problem. Then rude guy shut up. What a country we live in when good, fair people work together. read more

Bilal was attentive and knowledgeable they found a solution to my problem and recommended some decent solutions

No nonsense tire place. Got my tire fixed in a timely manner for $11. easy to male appointment online or in store. Highly recommend

Service at this shop is lacking. In general, if you plan on buying tires from Costco, go into the store and make the deal, especially if you have tires installed from Costco. Otherwise don't bother with the warranty on your tires. Dropped off my vehicle 20 mins early for my appointment, and although they give you a 45 min window when you book the appointment, they took an hour and twenty minutes. When I dropped it off, I asked about the warranty of the old tires, and the response I got was, you need to come in so we can evaluate the tires prior to purchasing new tires. Basically, don't order online. Did they bother to evaluate the old tires? No. Just called me an hour and twenty minutes later and handed me my keys. No paperwork, you know, the kinda that records the mileage for the new warranty. Not sure if it's only this shop, but the service is severely lacking. Whoever the manager is, needs to manage better. Interacting with the personnel here, I get the vibe that they do not care, and do the minimum necessary. I was waiting at the front for the call to pick up my car, and saw customers come it and wait for 10-15 mins, while nobody manned the front desk. I don't know about coming back here for service. Wouldn't recommend it. read more

I made an appointment at 7:45pm and showed up at 740. No one was at the tire center so I had to go to customer service to ring them. After 10 minutes someone showed up and said that they were closed. Even though they allowed me to make an appointment at 745. Complete waste of time. read more

5 stars for Costco Tires in Livermore! I was a same-day walk-in and they serviced my car right away. My previous tires were Costco so the repair was (to my surprise) under warranty!! Woohoo. Huge shoutout to the team there - David, Doug, and Logan, and everyone else on the team - who made sure I was able to get my new tire, same day, so that I could attend an Xmas event with my kids. Happy Holidays to you all, and thank you again! read more

Terrible service. Took car in at 9am to get tires rotated. Never call me to tell me the car was ready. Had to call them at 2:30 and then was told it was ready. Service sucks read more

I have been coming to Costco tires for years. I've shopped the prices. Can't beat Costco. When they added the appointment site that made it even better. Way to go Costco! Kudos! I just had a slow leak on one of my Costco tires so I had the donut tire put on and took it in to the Livermore shop. They have to order my tire so that will take a few days. And the guy said they can't make an appointment for me to have it installed for 10 more days Not good! So I have to drive around on the donut for 10 days because they can't fit me in?!?!! Unsafe and inconvenient. Other than this latest incident I'm a happy customer. Hopefully they can do better. read more

I don't see what gives with the low rating, I've never had a bad experience here nor has my family. My mom encouraged me to go here for my much-needed new tires because Costco has the best deals. They even have a deal right now where you can get $70 off when you buy a set of tires. Unfortunately they don't carry the tires my Honda needs on hand, but they did order them for me! So if you have an older car, you may need to end up waiting a bit to get your tires. Especially if they're a unique size that Costco is phasing out. I only had to wait a week though! And I came in one hour early for my appointment and they still took my car anyway! I definitely recommend coming in on a weekday before 5, because they aren't very busy and you're guaranteed fast service. Jose has been very helpful throughout the entire process :) Definitely important to keep in mind that everyone comes to Costco after 5, so they do eventually end up very busy. read more

Costco Tire Center - Empty on a Monday at 2pm! - Tires Near Me - Livermore, California

I had an appointment, but there was already a line before they opened so I didn't get in on my exact time, but no big deal. They were very honest about the estimated time and informed me that it was just him and another person in the back. It was no big deal since I had to shop for a few items. Halfway through my shopping spree, I got a call from the tire center informing me that I had a lot of tread left so I decided to hold off on changing my tires. They also informed me that I had some alignment wear. I really appreciate how honest, courteous, and thorough they were. I'll definitely come back when my tires need to be changed. read more

Had an appointment, checked in with one employee and he told me to wait until the call me up. He switched positions with another employee, I then asked that employee if he'd like me to wait inside or in the back and he said it was up to me. Left the keys and waited. 1 hour later still see my car in the same spot. I go up to check and they did not communicate with each other regarding my vehicle. They literally forgot about my car. Never been so annoyed and pushed off to the side before. Do better with communication Costco !!! read more

Costco Tire Center - Tires Near Me - Livermore, California

I've always had great service here and the tires are a real deal. Top it off with money back on my Costco card and a sale and I'm a happy camper. read more

Costco Tire Center - Tires Near Me - Livermore, California

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I needed new tires for my car because two of my tires was really bad. First, I placed an online order and it said it will arrive at Costco within five to ten business days. I got an email a week later saying my tires are ready and now I have to schedule an appointment. I schedule the next available appointment online for the next day at two pm. I arrive earlier than expected and asked the worker named Mitch (?) if it's fine to drop my car off early and he said yeah that's fine. It's eleven thirty am, and I decided to shop around Costco to kill some time and eat at the food court. Finished all that by one pm and still not done. Must be a lot of people getting tires that day. Finally around one forty five, we get a call back saying my car is ready for pick up. Basically took two hours for installation. Originally, I ordered Michelin Pilot Sport All Season, but I exchanged them for Michelin Premier due to the loud sound coming from the pilot sport. Mitch was very helpful and informative. I didn't know anything about the tires and he put the two brand new tires in the rear because it's safer and that I don't fish tail when I drive. I have 2 alright tires in the front. Probably a four on the tread chart... Mitch says it wouldn't be best to rotate them due to the speed rating on the tires and brand I have on the front side. Very helpful and will continue to come back for tires and possibly a tire rotation. I know it takes time, but I wish they were a bit faster with installation. read more

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Not happy with their service at all. I walk in with no polite greeting from the staff. I had a 1:00 appointment for a simple tire patch and tire rotation. The worker at the front said it will only be 30-45 minutes, and that they will call me when they are finished. So I decided to walk around Costco to grab a few things and get some lunch. At 2:15, I still have not received a phone call. I walk over the the tire center to find out they haven't even started on my car! With no apology, they then said they will bring it in now to work on it and it will only take a few moments. 45 minutes later my car is finally done. Very disappointed and will not be returning again. read more

Just wanted to thank Mitch for helping us out the other day! He patiently dedicated a good 30 minutes of his time getting our tire return situated. We bought new tires from Costco Tire Company but were then informed that our other tires were covered by warranty and they wanted to replace them for us. This left us with the option to keep the new Michelin tires we purchased from Costco TC or to return them. We didn't have extra space to keep them so we figured we'd see if there was a chance they could be returned. To be honest we weren't expecting them to take the tires back since they had already been on the car, but Mitch double checked and found out that they could be returned. Really appreciate how patient and thorough he was about the whole thing, thanks Mitch!! read more

The scheduling process is a bit tough to navigate because you have to first go to the Costco website to buy tires and have them delivered and then make the appointment. I wish it were more straightforward and streamlined. Otherwise the service was great and had the tires changed in about 90 minutes. read more

Great experience that went above and beyond to take care of my damaged tire. Thank you to Doug and the rest of the team for fitting me in despite how busy they already were - excellent customer service! read more

You can't get better than this! We came here around noon on a Saturday. The parking lot is filled with cars. So we thought this service will take at least 2 hours. We decided to check out the Tire center today. As we walked inside the store, they acknowledged us right away. Within no time we ordered and paid for 4 tires to be installed. While waiting, we decided to have lunch at the cafeteria.........We weren't done eating and they were already calling us already saying they are done with servicing our vehicle. I just couldn't believe how fast they got us in and out I'm very impressed with their professionalism and Not to mention how much money & time we saved today. Thank you Costco. read more

I wish I could give them a zero star. The customer service is the worst we've seen throughout the years. The sales staff was so cold and kind of rude. It makes you feel so uncomfortable. It feels like they don't want to work here or deal with the customer at all. read more

We ordered a tire with them and they said they would call us to let us know it arrived. They never did. We tried calling their phone line multiple times to check if they had the tire, no one answered. I went in person to ask about they tire and they said they've had the tire in stock. I asked if I could in that case bring it in the next day for a quick tire change (it's only one tire) and they said that's fine just come in the next day at 9 am and they might have it done before 1 pm. I show up the next day at 9 am and they person tells me that I can't be helped because they are full. The day before they never mentioned anything about first come first serve with very limited spots. They said if I come in I will be helped. So I just wasted two trips to this Costco. He said I can try again tomorrow or make an appointment for NEXT FRIDAY. For a single tire swap. The staff is polite but the actual service is ridiculous and they have no care for your time. Just go to Americas Tire they do a better job, faster too. And they don't tell you to come in a certain time and only to deny you service at that time. read more

The customer service at this location is abysmal. I had an appt on a Monday afternoon. I waited 6 min past my appt to get the car checked in because there were a couple of people in line ahead of me (this was not an issue but will come into play later). Check my car in, and go shopping to kill time. Come out about 1.5 hrs later. Still haven't heard from them so go back to the office and the guy says "they're still working on your car". So I wait for another 30 min on the bench out front, when I get a phone call and the guy says " we don't have the right tires for your car so we couldn't do it". So I walk in the door and ask him why it took 2 hours to realize that they had the wrong tires when I had an appt? His answer was it wasn't 2 hrs, it was 1.5 hrs. I looked at my watch and said "okay an hour 45" and he pulls out my receipt and shows that the car was checked in at 1:06, and says I was actually late for my appt. Wtf? Now I did apparently order the wrong tires online, but my Pacifica was a 2017, and that's what I put in, but it apparently needs the 2018 tires ‍. So I ordered the wrong tires. But #1, this should have been discovered a lot sooner, and #2 the guy didn't have to be such a jerk about it. He could have said something like "I'm sorry, I wish we could have figured this out sooner so you weren't waiting so long for nothing". A little empathy goes a long way. But instead he told me the new tires needed to be ordered, and I had to pay for them in full there and then go stand in the endless return line in the store to get my previous order refunded. He couldn't just apply the cost of those tires to the new order. Also, I couldn't make an appt to have the tires put on now, they "would call me when they come in". I'd already waited a week to get this appt. So I stalk off to the returns line, fully intending to get both sets of tires refunded and never setting door back in Costco tires again. That's when Doug, who I had no encounters with prior to this found me in the line and told me he would get my refund now, and that he would arrange when the tires came in for me to meet with him at a specific time and he would work on them right away. He must have overheard the exchange and saw how upset I was. I actually started crying at his kindness, because it was so unexpected after the terrible service I had received from the guy at the desk. It had been a tough week at home and work, and I was clearly at my emotional limit . I felt so silly, but he was so kind to me. He called me when the tires came in, and I was able to go in first thing this morning and get my tires out right on. Doug is the one bright light here, and the fact that the rest of his coworkers are surly and impersonable makes him stand out that much more. If I could give Doug 5 stars I would. read more

Best deal on tires-especially when they have the advertised sales. And best service around too-unfortunately I've had to use the road hazard warranty too many times for nails in the tire-they are able to fix them quickly on the spot and the bonus is that you get to shop at Costco while you wait. read more

Came here today to get a tire rotation and balance. Only $26, awesome.... Except they scratched my bumper... I attached some before and after pics.. the least they could do is not scratch their customers cars smh. read more

Costco Tire Center - Before they scratched my bumper. - Tires Near Me - Livermore, California

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I was at this Costco Tire Center today to get my car tires replaced. This was my first time visiting a tire repair facility. Jay, at the helpdesk, assisted me with the intake of my car and other paperwork. He was extremely courteous, personable, and patient. He answered all my questions and provided me with the best customer service. After the job was done, he gave me useful tips on how to help the tires of my car stay in their best shape with timely rotations, and he also told me about Costco's member incentive policy of fixing a flat tire free of charge, provided the tires were originally installed at Coscto. I felt valued as a customer and feel assured to come back to this tire shop for my future needs. Thank you very much, Jay :) read more

This tire store is short staffed and takes really long to change tires. I have been waiting for more than two and a half hours and it's still not done. When they took my car in, they estimated to finish the job in an hour! Will not come back here for tire changes any more. read more

Costco Tire Center - Tires Near Me - Livermore, California

Needed a quick patch on one tire. Andreas was kind enough to fix it up 20 minutes before closing.

Worst customer service. Went to fix my flat tire (tire purchased at Costco) at 10 am this morning. One of the rep said it will get completed by 3 pm. However another guy that booked my service said it's an hour wait. I did my shopping and came after an hour to check in and saw my car's work was completed and pulled out by the tire center employee on to the customer parking lot with the tires fixed. I went in to check for readiness, the first guy that told me about the long wait was attending customers. I went in and checked if my work order was complete. He wouldn't even also for the order# etc., and blindly said it will take till 3 pm and asked me to wait for the call. Its 2.38 pm and still waiting for their call. One of the worst service and arrogant behavior I have experienced at Costco..it may be just that individual, but don't feel comfortable to do business any longer. read more

Jose, Tiffany, Max, Justin, Sia, Luis, and the rest of the team were awesome to work with. I had a flat nearby and brought my car in for a replacement. We discovered the sidewall of other tires were damaged by potholes over the winter. Unfortunately I didn't have my wheel lock kit in the car, so needed them to handle the swap the next day. The evening staff did a great job communicating info about my situation and needs to the morning staff. In the end, I ended up with a new set of shoes for my car at a great price from friendly and helpful staff. read more

Quite possibly the worst automotive experience I've witnessed. The staff seems overly entitled to the point that I blatantly requested that they tell me they didn't wish to serve me rather than make up excuses as to why they couldn't fix a flat tire. From "not being contractually obligated by the tire company" to perform the service, to lying and telling me that they couldn't fix it because my car had run-flat tires - which it does NOT. I don't understand how this segment of the Costco store is able to continue on with this abysmal level of basic customer service. Please go elsewhere and support local tire service businesses that appreciate their customers. read more

Bought 4 sets of new tires. The price was not good at all and I found out after they were installed. Came back a month later and it takes them 2 hours to fix a flat, the employees look like they are in a bad mood and don't want to be there. read more

I have used them for two years. They acknowledge you at the door. And are personable and helpful at the counter. Store is organized and clean. It gets busy and waiting is the norm. But I don't mind much for good service. Thanks! See you soon for a tire rotation. read more

Costco Tire Center - Tire Service - Tires Near Me - Livermore, California

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Customer service wasn't amazing. I had called in for a quote on some tires for my car and given one price point of $295/tire. When I went online, there were about 14 options for my vehicles tires, ranging from $180/tire up to the $295/tire price they had given me over the phone. Once I ordered the tires, had them delivered to the Livermore Costco, all was fine and they were timely and efficient... but feel the phone rep could have maybe given a couple of options or pointed me towards the online option as well - luckily I just figured that out on my own and saved a substantial amount of money. read more

These guys are the most honest tire guys out there. I know many shops that try to up sell you on things you don't need but this is not one of them. I went in trying to get 4 tires (and take advantage of the $70 off Bridgestone) and even ordered and paid for them online. These guys informed me that two of my tires were 80% and definitely did not need replacing, so they sold me two Michelin's instead of the expensive runflats that I ordered. Because I had already paid online, however, it made the refund process rather complex. They spent 30-45 minutes with me running back and forth between the tire center and customer service to get my money refunded. All in all, some of the best service I've ever gotten. Costco really lives up to its reputation for excellent customer service. read more

Not helpful when I order tires and they take over 2 weeks to arrive, and then they have horribly archaic and slow return policies.

I go to the Livermore Costco as my "go to" place for tires. The service is always friendly and professional and the wait times is what can be expected. I only wish Costco would make a waiting room. You can't spend all day shopping in Costco or eating hotdogs. =) read more

Why does it take so fricken long to get anything done here??? What's the point of making an appointment of the guys that just walks in behind me without an appointment gets quoted the same amount of time to get the same job done as me who had an appointment? I worked at a tire shop for years and know it doesn't take an hour to get a tire patched if you have an appointment. Hire more help! read more

This place wasted my time. When i made the appointment, i explained that i had two tires that i needed installed. They told me that was fine. At the time of the appointment, i told the man behind the counter the tires were in the trunk. I paid him and he told me the job would be done in about an hour. An hour later, i get a call. They refuse to install my tires because i didn't purchase them at costco. Now i'm out 3 days and i somehow need to get these installed in the next two days so i can safely visit my family for christmas. What a fiasco! read more

I came into the tire center today for a tire rotation and was told that the service could not be performed because they want me to buy new tires. I told them my tires are under the warranty and apparently when you have a warranty you have to speak to the manager. When I asked to speak with the manager the women working there spoke very rudely and repeatedly said to come back some other day. How is the tire center running without the manager, I wasted my time driving 30 miles to come get service done just to hear they can't do anything. If the manager is not present, someone has to be there to make these decisions, otherwise customers are wasting their time. Customer service is always the number one priority and Costco Tire Center FAILED to provide that. read more

Worse customer service waited on line for 45 min they had only 1 person helping on Sunday. Next time I will go to American Tire same deal and faster service read more

The worse customer service ever! The employees do not even acknowledge customers; the wait time is super long; employees are very inefficient as walking around talking each other; we observed an employee pick up the phone that was ringing and put the phone aside w/o answering the phone; and denies the service because we arrived too closed to the closing time, but we questioned does it take TWO WHOLE HOURS to rotate the tires?!? Again, the worse customer service we have had with the Costco. Avoid Livermore tire center. One star for not being able to submit w/o it. read more