I had a tire blowout in the middle of the street and brought my car to Big Brand Tire. Huge thanks…read moreto Lazaro for helping me out and getting things moving during such a stressful situation! I really appreciated his attention and willingness to help. Having someone step in when you're dealing with an unexpected car problem makes all the difference. Thank you, Lazaro, for making a difficult day so much easier. Highly recommend!

Please avoid this place at all costs. I would say this place has zero professionalism. I'm actually…read moreshocked at all the higher reviews, although I will admit, they allowed me to go here, even though I have been going to the Big Brand tire in Concord for last several decades. I thought I would come in here to get a tire rotation, which is a free service that they provide four tires that are theirs. I normally go to the one in Concord like I mentioned, but I happened to be closer to this one, so I thought I would take advantage of it. I was told after the rotation that I would need to get a new tire because there was a nail that was unrepairable on one of the tires. No problem, I thought, since I had paid for an extended warranty on all the tires a few months ago. I was led to believe this would come at no cost to me as a result. I also had paid for a three-year alignment previously, which I thought was a good deal. So, Tim quoted me with an invoice that had $136 alignment on it, but he assured me that it will be taken care of because I had paid for the three year alignment. He also showed me that everything else would cost zero. After an hour and a half, I was up sold on an extended tire warranty, which didn't make sense to me since I thought that the warranty would cover every tire, but I figured it would be fine since Tim told me it would cost $41. Then when they were about to give me the keys, I was charged $140 for services. I thought we were all included in the warranty, not to mention, I was quoted at zero. I was charged for taxes on the new tire (even though the tire was zero dollars), mounting and balancing, alignment, a tire recycling fee, and other labor costs. The extended tire warranty was quoted at $62 even though I was told it would be $41. In my mind, I still couldn't make heads nor tails of all of these things. I even questioned them about it. But I had an appointment elsewhere in the East Bay and needed to be on the road and ended up agreeing to paying $140 for a zero dollar service. I would've been happy paying $41 for the tire warranty but lo and behold I paid three times that. Don't come to this place unless you're prepared to get screwed. I recommend big brand tire in Concord if you must go to big brand at all - at least that place I had been going to for years and I know I could have counted on the folks there and could have trusted them not to charge me extra and not to lie to me about a zero cost service. Heck, go to any other tire place if you have to stay in Dublin or Pleasanton. Some tire places treat you like family. This one treated me like a couple of dollar signs.

I used to buy tires from Costco, but after my recent experience with America's Tire in Dublin, I…read morethink I've found my new go-to tire shop. While Costco is sometimes a little cheaper, appointments often don't start on time, tire installation can take quite a while, and the tire selection is fairly limited, especially when it comes to all-terrain tires. America's Tire made the entire process incredibly easy and efficient. I ordered my tires online and received regular email and text updates throughout the process. My tires even arrived a day before my scheduled appointment. When I arrived, there were plenty of customers waiting, but they clearly prioritize customers with appointments. I was checked in right on time, my vehicle was brought into the shop about 10 minutes later, and the new tires were mounted and installed in roughly 25 minutes. From check-in to completion, everything was done within about an hour. What impressed me most was the professionalism of the staff. They were friendly, knowledgeable, and genuinely understood tires. There was no pressure to purchase unnecessary warranties or extra services, which I really appreciated. Excellent customer service, efficient operations, and a great tire selection. I would definitely recommend America's Tire Dublin to friends and family, and I'll be coming back for my next set of tires.

These guys never ever pick up the phone. Even to make an appt change I have to go to their store…read more This is not good service as its a massive customer inconvenience. Also always check Costco as americas tires prices are about 10% more. They do price match but not sure why they don't give the cheaper price in the first place.

I woke up to find one of my tires had sprung a leak overnight. I booked an appointment at Big O…read moreTires for the next day, and the process was quick and easy. When I showed up, one of the guys working there greeted me right away. He walked out to my car, checked out the tire, and let me know it could be repaired. I had been bracing for the cost of a new tire, but he was honest and told me it wasn't necessary. About an hour later, my tire was plugged and patched, and I was back on the road for just 38 bucks. No upselling, no pressure, just straightforward service and respect for my time and money. That kind of honesty is rare. Based on how well I was treated, I'll absolutely be coming back to Big O when I actually do need new tires.

My recent experience at Big O Tires in Pleasanton CA is very reminiscent of the TV show, Gilligan's…read moreIsland. We all know the story, on what is scheduled to be a three-hour sightseeing tour on a boat, passengers get caught in a storm and end up stranded on an island. After calling and asking for an estimate/quote for the services needed and time estimate, I was told that it would take 2-3 hours. I then scheduled my appointment online for a routine oil change. I arrived 20 minutes prior to my appointment time thinking the sooner I drop my car off the sooner I will get it back. Wrong. I checked in at 10:40am and walked out at 3:35pm -- that's right you are doing the math correct. That is 4 hours and 50 minutes for an oil change. Upon check in the red flags popped up. Tone V. who checked me went into the parking lot looking for the wrong vehicle model even though my information was on the computer screen in front of him. Tone please learn the difference between an Audi Q9 and A5. He then, said, "Well we will get it done as soon as possible...". Not very assuring. After leaving for 2+ hours, I return to find out that service on my vehicle had not started until 2.5 hours AFTER I dropped it off. In addition to the timing issues, I'm then informed that they ended up unscrewing the transition fluid drain instead of the oil drain and ended up flushing out all the transmission fluid instead of the oil and had to correct that mistake. It's a bit alarming that they did not have the knowledge that European car models do not have dip sticks to detect oil levels (it is done through the electronic sensors in the car). When FINALLY getting my vehicle back almost 5 hours later, I was disappointed at the cleanliness of my car. Brown grease smudges/fingerprints along the hood, passenger door handle and along the bottom of the car. When cleaning off my steering wheel with a tissue it was covered in brown grease. The interior also had a very strong smell-- like car fluid/grease/auto body shop smell which lasted for a couple days. Also in my observation (as I was stuck/confined there for hours), it appears that this location in Pleasanton typically has customers that are "regulars" from the area and the staff caters to them with preferential treatment. In addition, it seems some staff members may not be used to dealing with female customers as I found it hard to make eye contact with the some of the staff to get updates on my car and felt like I was completely invisible. The only staff member that was understanding of my frustration and gave me an update was the guy that ultimately finalized my check out. A week later and I am still confused and disappointed about what really transpired that day. From appointments not being honored, poor time management, lack of attention to detail, poor customer service, lack of respect to return vehicles to customers in the same condition and most importanty having to wait almost 5 hours for basic servicing is mind boggling. I would only recommend taking your car to the Pleasanton location if you have an entire day that you don't mind wasting, like being ignored, want to question the level of service you are getting and want to pay for cleaning/detailing afterwards.

I am wowed by how well I was treated when I found myself with a flat tire in my year-old car! I was…read moreattended to immediately, and within a half hour, the tire was patched and I was able to be on my way. I had never been to Tire Choice and was afraid I'd have to buy at least 1 brand new tire. Instead, Jayden reassured me that my tire was fully repaired and safe, for only $40! What great service only costs $40 these days?! Plus, I was so impressed by Jayden's kindness, attention to my concerns, professionalism, and clear explanations. What started out as a very concerning situation was easily solved, thanks to Jayden's honesty and an honest company that didn't gouge me when I was in distress. Thank you so much.

Their stated business hours: 7AM but no one shows up until 7:30 AM. I ended up going back to them…read moretwice after the service after the initial repair for follow ups. I got a call before the service is complete asking for to pay for the bill before the service is complete. On the repair itself, they tacked on 2 additional services which wasn't discussed when I gave the verbal approval for the service. My bad for not asking for itemized list before the approval.

Need more shops like this. Recently had tires done on two cars. Toyota, Highlander and BMW. Great…read morecustomer service and honesty. Shoppe is clean. Waiting room is very nice. Parking is really good. The service you get here is excellent and the turnaround is very fair. The quality of tires that you get for the price is wonderful. Moving to Arizona, which is already expensive so the pricing was really great. Would love to see a shop in Arizona like this.

This place is awesome! I'm so used to going to the big name shops and getting a run around on…read moretiming or having to wait hours for something simple. This team was amazing and got me in immediately and I wasn't there more that 20 minutes to get two tire installed on my Tesla. Great work and I can see myself being a customer for life!

Sure, any tire shop can perform a mount and balance. But finding friendly, hard working, good…read morepeople who provide great service isn't as easy. That's exactly what you will get here! Thank you for taking care of my off-vehicle mount/balance with the stubborn 40 series tire on a 22" wheel. It took some finesse (and the befit of your new equipment), but there was never any doubt in the shops capabilities. I appreciate you guys being open on Labor Day!

Quality work, but really poor customer service and dishonest pricing…read more Desk employee kept three customer standing at the desk with no communication while on a video call with her boss. Quoted one price signed the contract, pick up the vehicle and the price was up almost $100 more than the quote. Stay away from these guys!

I got transferred to wheel work in San Leandro location due to closure for Wheel work in San…read moreLorenzo. I did not feel welcome at San Leandro... At ther the inspection, thing that bother me was, the technician didn't turn off the 'inspection due' light and did not even inform me. When I went back to ask, one of the technician said oh he had a hard time and his machine didn't function properly. Well maybe letting your customer know at least.... After the visit in San Leandro, I went to do coolant flush at Wheel work in Dublin instead and the experience was much nicer. The technician on Friday morning was super nice and professional from the minute of making appointment until picking up my vehicle, Will definitely go back

This review is only based on the service I received. I pulled up because I had a tire acting up and…read moreI filled it with air but it once again lost air less than a week later. I went in to find 2 young guys working the counter, which I later found thier names to be Luka and Ben. Ben was the one that I interacted with the most and he took a look at my tires and assessed the issues. Now I will say that the price they quoted me seemed higher than normal, granted I have some EV tires that costed more, but it did still seem excessive. I opted to pass because I think Costco has tires for much less but he still sent me out to have Luka check all the tire pressure and made sure I was safe to drive home. I just appreciate the kind service because I've run into some young gentleman Z'rs that just never seem to care and for a guy that thinks customer service is dying, they gave me hope.

Big O Dublin has kept my 2001 Kia Sedona alive years beyond its life expectation! Over 185,000 and…read moreit is still driving great. The service is top notch and I am treated with so much kindness and respect.

Last weekend, I got a flat tire in Dublin. As a female senior citizen, I was distraught when my…read moreauto insurance roadside assistance told me I would have a two-hour wait. It was 103 degrees that day. Fortunately, there was a Big O Tire store close by so I made the short walk hoping they could help me. While Big O doesn't usually offer mobile service, Service Advisor Jett Lasker kindly offered me a seat and a cup of water in their air-conditioned waiting room while he tried to see what he could do. It was an hour before closing on a Saturday, there were multiple customers waiting, and all their staff were busy, but he nicely kept reassuring me that he was trying. While Jett was under no obligation to help me with my special request, soon he dispatched Service Advisor Jaxon Lasker to drive me to my car, where he changed my tire and I followed him back to the store. There, Joel Lasker helped assess the tire damage, put it back on my car, and I was soon on my way. Jett, Jaxon, and Joel Lasker were my heroes that day and I will always remember their kindness. If I could give Big O Tires Dublin a ten-star review in appreciation of the Lasker brothers, I would. Thank you Jett, Jaxon, and Joel! You are the best!

Lazy, lack interest and now I don't trust…read more I wanted an oil change and tire rotation. I doubt they were planning to do any! I was watching them from beginning as I was waiting for it to be done ASAP. The person who supposes to rotate the tires did not rotate was parking the car but as soon as he noticed me he pulled back the car into the service center (yes there were no other car) and started working on tire rotation. Super slow work. It's been 2hrs my car is inside. I am waiting. I want to know how they work on my car. I am kind of losing trust on these guys. If I know the name I will add it to the review. Thank you. Q

The front desk guy is completely rude. I took in my car, had to uber home because it took 2+ hours…read moreto complete. This was not a problem, I understand people are busy. I asked them not to call me when my car was completed, and no updates were provided as I had to reach out during closing time. Had changed two rear tires, as soon as I turned my car on the light was on. I drove 5 mins to my house, then had a complete flat tire on the driver seat. Nothing was checked correctly, no communication, completely stranded on the side of the road because they were not thorough. Also have a scratch on my wheel. Completely disappointed. You guys need to do better. Change the front desk men everyone is having issues with who also refers to the shop as "his shop" I'm so upset, will never be back to this location.