On Halloween, I purchased a 2016 soul red grand touring Miata. My trustworthy 2000 mica green Miata (with 178K miles) was just breaking down too often. So it was time to get a new car. I always have liked convertibles since seeing MG Midgets, Porsche 214s, and triumphs on the streets of Portland back in the 70s, so I decided to get another Miata. I thought I see how things were dealing with the internet manager since a friend at work had great success dealing with one with his car purchase. I signed up at the Mazda website and asked for quotes. I got good positive responses from Juan Vasquez, the internet manager at Ken Harvey Dublin Mazda. He kept me up to date on when cars were arriving. I went out to check on some models and met him. He seemed like a sharp guy and a straight shooter. My old 2000 was mica green, and I wanted any Miata that was not black, white, steel grey, that left blue or soul red. and apparently the word out was blue was not going to be available until 2016. A few days later, he informed me that a soul red Miata was available, so i hoped on BART with my checkbook in hand (Ken Harvey is a short distance from the Dublin BART station), walked over and after the obligatory test drive and wheeling and dealing, drove off with a new 2016 Miata. Both Juan and Reyes (I thin thats the sales manager) seemed like fairly honest people which was a pleasant surprise as I had purchased my previous Miata at Val Strough in Oakland back in 2000. That was a bit more difficult that I had imagined it would be. I can highly recommend checking out Juan and Ken Harvey Mazda if you are looking to initially search online for a Mazda. I was also surprised at the interest in this model and how the Miata community has grown. I would drive my 2000 around and get the occasional beep. But with this car, wow. The demand for Miatas is much higher than it was 15 years ago. One day driving home on Jackson Ave in Hayward, I stopped at a stoplight just past 880. A guy on a motorcycle drove up next to me and said "nice car". He wondered what i had to do to get my car. We chatted for a bit before the light changed and it turns out he apparently had gotten the launch edition a while ago. He related a story that I had heard at the Dublin store involving that purchase. Without going into details, Dublin Mazda resolved the issue and his purchase illustrates the integrity Dublin Mazda has and how it values its customer base. He is also restoring a '99 Miata. While in Davis, I had one gentleman tell me his 2000 Miata is parked in his garage with about 78K miles, and how he usually drives a rented car. Another person came up to me and says "is that soul red? They only have 1000 of those in US" (which is news to me, I haven't checked on whether this is true). Overall, I have been pleased with the purchase. It is about to be taken in for its 1K checkup soon, so I will be able to review the service department. My MAJOR irritation is the hill lauch assist (HLA). I am so used to my 2000 rolling back perhaps an inch or so on hills, and now that no longer occurs. I suspect this is another nanny feature (in addition to the rear vehicle monitoring, and lane departure warning) which probably have been implemented to prevent accidents. My concern is that drivers can become complacent and too dependent on warning beeps instead of monitoring traffic flow. RVM and LDW can be turned off, but I think HLA is more complicated to turn off. My minor complaint so far is that i have been unable to figure out how to turn on the electrical system (aka acc position) without turning on the car (have to read the manual again or search online). read more

My girlfriend and I spent last Sunday afternoon at Dublin Mazda to find a replacement for her aging 3-series BMW. As her conscientious and somewhat car-savvy boyfriend I was steering her away from the esoteric German brands and more towards the reliable Japanese sedans (which, incidentally, mostly take regular gas; not so with the German marques) but beyond that we were pretty open minded as to make and model. She (we?) were smitten by the styling of the new 2014 Mazda3, especially the 5 door hatchback. She drove one and really liked it, although it had almost too much going on with the dash (the Sport model) with the nav. screen, the heads-up display, the lane avoidance beepers, etc. etc. Our first salesman was George could not have been more easygoing and forthright. He said he had retired, once, from the car world and came to Dublin Mazda where he was treated well and in turn could treat the customers with respect and the dignity they deserve. Our first visit on Sunday made us hungry and so we left for lunch and came back a couple of hours later. We were greeted by Kaz Hartstra this time (George was on a test drive) and Kaz could not have been more accommodating. He picked up where George left off and from getting our trade in appraised to poring over the lot for just the right car, we spent over an hour with him looking for the "perfect" fit. Eventually the answer was staring us in the face on their well appointed used car lot; a lightly used Mazda 6 Touring. We were trying to stay within a certain budget and this car fit our needs to a T. Kaz in turn had us meet Reyes Garcia, the sales manager--not to 'turn us over' to him--but rather just to meet and greet and Reyes was very personable. You could tell he was proud of his dealership and the role he played to get there. He shared a little bit about his personal life with us, which he didn't have to do, but helped to build a bond with us. At our ages and with our life experiences behind us, we have a pretty good "spidey-sense" of when someone is genuine and when they are blowing smoke up our skirts and Reyes fell definitely in the former category. Lastly, we met with "Big Mike", the finance man. A perfect moniker for a perfect guy for the job. Of course he mentioned the Xilon clear coat protector and the extended warranties etc. etc. but, come on, no one is naïve enough not to expect that. The difference here was that Mike (and Kaz) did not bring on the hard sell or pressure to buy. Not at all; not even a little. It was a pleasant relief to me to know that this dealership has all the accolades and can provide all the bells and whistles (if the customer wants them) but they are not going to ruin your buying experience with heartburn after the sale when you get home and realize what you left on the table. Mike was even able to provide a better finance rate for my girlfriend without being asked; he just found a better lender and used them. So in conclusion, in a world where people can be apprehensive about the whole car buying experience, we would highly recommend Dublin Mazda and the team of guys we dealt with. This dealership happens to be within a few miles of our house and we happened on it almost by accident but I have driven as far as Sacramento/Elk Grove to buy the car I drive now and would recommend Dublin Mazda, even if you're from out of the area. We are looking forward to our 1,000 mile service and meeting the service department staff. read more

I did my homework and came in to Lease a CX5 at Dublin Mazda after receiving multiple bids. The internet sales guy (Elvis) gave me a verbal price over the phone the day before. I asked him multiple times to send me the official offer in writing, but he never did. I called the next day to confirm pricing and the sales associate (Nick) stated the price was not achievable but gave me a price that was $10 more, which I agreed. I told the Nick I did not have a ride until tomorrow, but he was nice enough to arrange an Uber. (one extra star for that) I was told by another dealer that Mazda offers 1K coverage on wear and tear which covers rims, cracks, dings, ect....Dublin Mazda tried to include this for an extra 1K to my total lease cost. After further research, I do agree I misunderstood the salesman at the 1st dealership but found out the warranty usually cost about $500 for the dealership and you can buy it separately. Anyways, this took the price well beyond what was agreed. I was in a bit of a hurry since I had a 6:30 work call which I told the Nick about before starting. They tried to work down the price but we couldn't come to an agreement. I decided it was time to leave. I went to shake the GM's hand to thank him for his time (this whole process took about 45 minutes total) and that's when everything went bad . The GM said "he would not shake my hand as that was a sign of mutual respect and there was no mutual respect taking place." He then started to accuse me of playing games and that I was dishonest about the price his associate provided over the phone. 1st - I wrote down exactly what the sales associated quoted me over the phone and I agreed to a slightly higher price to come in. I asked multiple time to get the quote in writing but it was never provided. 2nd - how dare he accuse me of playing games! I had a set budget and max limit. He is not the one paying my bills. Worst of all, he was trying to insult my payment ability on the showroom floor in front of customers and other associates. I had to ask him to quiet down and take it elsewhere if he wanted to discuss. I even offered to write a check for the Uber ride which caused him to insult me even more. By far the worse car buying experience and to see this behavior from a GM was just shocking. I will be taking my business elsewhere and telling my friends and family to avoid this or any Ken Harvey Dealership. I have been in high level sales for 15+ years. It says a lot about a company if this is the type of people they hire for leadership. read more

HATE buying a car (new or used). LOVED buying it from Stephen Butterfield at Dublin Mazda. My husband and I live in Woodland (Sacramento area) and had been shopping around for a new vehicle. While Dublin Mazda didn't have the absolute lowest price for the vehicle we wanted...the pleasure of dealing with Stephen was priceless! After checking the Internet/Costco/AAA/Sams/Consumer Reports/etc.for car pricing/reviews and having my phone and email blow up with everyone and their brother telling me "they" could give the best deal/service, it was refreshing that Stephen was there for us. We tried to deal with 3 other places and because we were traveling over to the Bay Area anyway, decided to stop by Dublin Mazda. I emailed Stephen, while on the road, he got me the info I needed and we stopped by. He was very matter-of-fact and knowledgeable about the vehicle without being pushy and totally up-front about pricing and financing options. We didn't have to play that game with the 4 squares on the paper or the "may I have my keys back" after getting the trade-in appraised. We've all been there and done that...and it is SO TIRESOME! Well, Stephen and Dublin Mazda didn't subject us to that at all. In fact, after we'd settled on a price and financing and, I believe, even before the credit check was run, we were able to take the car for a quick bite to eat (starving and didn't want to make a 3-5 year commitment of this magnitude on an empty stomach). No, we didn't eat in the car but drove over to In-N-Out for a bite and when we came back, the car was prepped and we took care of the paperwork and it was so smooth and painless I will be going back when the next time comes. I want to give Stephen a shout-out for excellent customer service as well as all the guys over there but most importantly, Stephen didn't inundate me with emails/phone calls, treat me like a silly girl or push me in the least to purchase a vehicle. He cared more about making sure it was what I wanted and could afford rather than making the sale. He has earned my return business...oh...and he called the next day to make sure we'd made it home okay and to see if we had any questions. He didn't have to do, that at all, but cared enough to spend the few minutes on a follow-up phone call...THANK YOU STEPHEN BUTTERFIELD and Thank you Dublin Mazda for having such a great guy as a salesman! We will be back! read more

I recently had the pleasure of experiencing Dublin Mazda's interior and exterior detailing service for my Tesla Model 3, and I couldn't be more satisfied, thanks to the outstanding efforts of Paul, the service manager, Jordan, manager for the parts department, and their exceptional team. You might be wondering why bring a Tesla to Mazda? Well it's simply because they have great customer service. From the moment I arrived, Jordan greeted me warmly and took the time to understand my specific needs and preferences for the detailing service. His professionalism and expertise immediately put me at ease, setting the stage for a positive experience. Working alongside Jordan was Paul, Service manager, whose knowledge and attention to detail further enhanced the service. Together with their team, they left no stone unturned in ensuring that every aspect of my Tesla was meticulously attended to. The interior detailing was nothing short of exceptional. From the plush seats to the intricate dashboard, every surface was rejuvenated to perfection. Any stubborn stains and odors were effectively removed, leaving the interior looking and feeling as good as new. Equally impressive was the exterior detailing. Paul, Jordan, and their team worked tirelessly to restore the shine and protect the paintwork of my Tesla. Their dedication to excellence was evident in the flawless finish that greeted me upon collection of my vehicle. What truly sets Paul, Jordan, and their team apart is their unwavering commitment to customer satisfaction. Throughout the entire process, they kept me informed and ensured that I was completely satisfied with the service. Their professionalism and attention to detail were truly commendable. In conclusion, my experience with Dublin Mazda's detailing service exceeded my expectations, thanks to the exceptional efforts of Paul, Jordan, and their outstanding team. Their dedication to excellence and customer satisfaction make them the top choice for automotive detailing in the area. I wholeheartedly recommend their services to anyone in need of quality detailing for their vehicle. See pics for the outcome. read more

Went to Dublin with my beau & puppy (110 lb Akita) to look at for a Mazda 3 (hatchback)and saw a few used ones at different dealerships. Then walked over to Ken Harvey Mazda. Robin Rose came walking by just chatting with us and saying Hello to Sinjin (my doggie) we talked "dog stories" for a moment and then she realized to ask us if anyone was helping us. Robin was one of the most sincere sales people we encountered. We were initially looking at used cars and Robin was gracious enough to introduce us to (I think his name was) Mike, the person in charge of purchasing used cars. Robin allowed us to test drive one of the newer cars with Sinjin in the back. At no time did we feel any pressure when reviewing the cars. Robin made every effort to accommodate us with a used car that we were looking at (located off site) as Mike was working with Robin to help us. Then a deal was offered for a new Moons & Tunes Mazda 3 that we couldn't deny was THE DEAL. The whole experience was pleasant. Everyone came by to say hi to my doggie and Robin being a Dog person went and got water for him. I'd recommend buying a car from Ken Harvey's Mazda in Dublin to anyone cause thats what I tell people when they ask about the car. My Boyfriend who is very keen on the way sales are run was quite impressed and this is what he had to say: The staff were all friendly and courteous. They treated us like we were special from the moment we walked in, we did not feel pressured in any way. We explained our situation and they listened, Robin Rose was our sales representative, she did an excellent job answering our questions and finding the right car. Robin was very patient, she didn't try to push us into a deal that we were not comfortable with. The used manager in charge of purchasing the used cars, (I think his name was Mike- a local from Hayward) spent a lot of time talking with us and helping Robin. He did not abandon us when we started dealing for a new vehicle, he walked us through every step. The overall experience was positive and I would buy another car from them. Ann V Owner of a 2012 Mazda 3 (hatchback) WooooHoooo!!!!! read more

Went to Dublin with my beau & puppy (110 lb Akita) to look at for a Mazda 3 (hatchback)and saw a few used ones at different dealerships. Then walked over to Ken Harvey Mazda. Robin Rose came walking by just chatting with us and saying Hello to Sinjin (my doggie) we talked "dog stories" for a moment and then she realized to ask us if anyone was helping us. Robin was one of the most sincere sales people we encountered. We were initially looking at used cars and Robin was gracious enough to introduce us to (I think his name was) Mike, the person in charge of purchasing used cars. Robin allowed us to test drive one of the newer cars with Sinjin in the back. At no time did we feel any pressure when reviewing the cars. Robin made every effort to accommodate us with a used car that we were looking at (located off site) as Mike was working with Robin to help us. Then a deal was offered for a new Moons & Toons Mazda 3 that we couldn't deny was THE DEAL. The whole experience was pleasant. Everyone came by to say hi to my doggie and Robin being a Dog person went and got water for him. I'd recommend buying a car from Ken Harvey's Mazda in Dublin to anyone cause thats what I tell people when they ask about the car. My Boyfriend who is very keen on the way sales are run was quite impressed and this is what he had to say: The staff were all friendly and courteous. They treated us like we were special from the moment we walked in, we did not feel pressured in any way. We explained our situation and they listened, Robin Rose was our sales representative, she did an excellent job answering our questions and finding the right car. Robin was very patient, she didn't try to push us into a deal that we were not comfortable with. The used manager in charge of purchasing the used cars, (I think his name was Mike- a local from Hayward) spent a lot of time talking with us and helping Robin. He did not abandon us when we started dealing for a new vehicle, he walked us through every step. The overall experience was positive and I would buy another car from them. read more

I wish I could give Dublin Mazda negative stars. The salesman named Suman Zachary and his manager Ken Harvey are crooks. They gave out empty promises that they knew they would never keep to lure you into their trap. If you think you are safe if they put their promises in writing like in a contract, you are deadly wrong. They are professional lairs and contract scam specialists. They outsmart you. They cleverly worded the contract so that the contract does not mean what it seems to mean. They intentionally used vague and ambiguous words and the contract can always be interpreted in their favor. They made sure the contract can mean anything they wish and you cannot use it to sue them or claim damages. Only lawyers specialized in business contract can find out the loopholes. Before you sign the contract, they interpret it one way. But after you have signed the contract and have paid, they interpret it the other way. They also cleverly calculated all the numbers to make sure that you will give up claiming damages if you add up legal cost. All they want is your money. However, they don't earn money the right way. They earn your money by telling you lies after lies and empty promises that they know they will never keep. As soon as they get your money out of your pocket, they will deny all responsibilities, regardless they previously gave you verbal promises or written contracts. Don't deal with this crook dealer unless you want to take your own risk. I learned my lesson the hard way. I warn all potential customers to stay away from this crook dealer. They practice dishonest business on daily basis. They will be scrutinized by Mazda and by District Attorney for fraud, and will go out of business soon. When this happens, all prepaid overpriced future service package and oil/filter change will be a total waste of your money. Save your money to buy elsewhere, unless you yourself are a lawyer so there is no legal cost to add up (there is still opportunity cost though.) read more

I wish I could give Dublin Mazda negative stars. The salesman named Suman Zachary and his manager Ken Harvey are crooks. They gave out empty promises that they knew they would never keep to lure you into their trap. If you think you are safe if they put their promises in writing like in a contract, you are deadly wrong. They are professional lairs and contract scam specialists. They outsmart you. They cleverly worded the contract so that the contract does not mean what it seems to mean. They intentionally used vague and ambiguous words and the contract can always be interpreted in their favor. They made sure the contract can mean anything they wish and you cannot use it to sue them or claim damages. Only lawyers specialized in business contract can find out the loopholes. Before you sign the contract, they interpret it one way. But after you have signed the contract and have paid, they interpret it the other way. They also cleverly calculated all the numbers to make sure that you will give up claiming damages if you add up legal cost. All they want is your money. However, they don't earn money the right way. They earn your money by telling you lies after lies and empty promises that they know they will never keep. As soon as they get your money out of your pocket, they will deny all responsibilities, regardless they previously gave you verbal promises or written contracts. Don't deal with this crook dealer unless you want to take your own risk. I learned my lesson the hard way. I warn all potential customers to stay away from this crook dealer. They practice dishonest business on daily basis. They will be scrutinized by Mazda and by District Attorney for fraud, and will go out of business soon. When this happens, all prepaid overpriced future service package and oil/filter change will be a total waste of your money. Save your money to buy elsewhere, unless you yourself are a lawyer so there is no legal cost to add up (there is still opportunity cost though.) read more

Dublin Mazda is a no pressure, no B.S. kind of dealer. Last year around this time I purchased my very first car, a 2008 scion tC, from Dublin Mazda. It was a good experience but I never got around to publishing a review, for I don't use yelp often. It was a nice car I got for a great price, but a few months later i was in an accident and It was totaled. I went to many other dealerships in search of another scion but all of the salesmen were rude, greedy, or the car was priced way above its value (these salesmen probably assumed I didn't know what I was talking about because I am young). Finally, one day I remembered my previous experience at Dublin Mazda and decided to look to see if they happened to have any scion tC's in (I was stuck on the tC) and, what do you know, they had a nice one in for an already reasonable advertised price. I went to the lot, and unlike at the other dealers, was not attacked by hungry salesmen, i got a chance to check out the car before meeting with a salesmen, which was nice. After checking out the car i went home to do a bit more research and decided it was a good price and the carfax showed it was properly cared for. The next day, I went in the showroom and Kyle greeted my family and I. I test drove the car and decided if I could get it in my price range I would purchase it. Kyle brought the sales manager, Reyes, over and he worked out an awesome price for me. After these awesome experiences I decided the least I could do is write a review Dublin Mazda deserves thanks to Kyle and Reyes for the easy car buying experience. If anyone knows what they use to clean the interior of their used vehicles, please let me know, the good new car smell that comes with the used vehicles at Dublin mazda is a big plus and id like to start using whatever it is they use on my car read more

After a nightmare experience at Capital and Stevens Creek Mazda, both of which are part of the DGDG group, we decided to make the hour-long drive to Dublin Mazda--and it was the best decision we could've made. The difference between Dublin Mazda and the DGDG dealerships was night and day. At Capital and Stevens Creek, we were subjected to shady sales tactics, sneaky fees, and outrageous excuses for high interest rates. Their sales manager had the nerve to act as if we were ungrateful for questioning their tactics, throwing a tantrum instead of addressing our concerns. It was a frustrating and insulting experience that left us disillusioned with DGDG dealerships altogether. In contrast, Dublin Mazda treated us with professionalism, respect, and transparency. From the moment we walked in, they prioritized our needs and made the process straightforward and stress-free. My girlfriend instantly qualified for the 0% APR she deserved--no excuses, no gimmicks, just a fair and honest deal. On top of that, they worked out a price that was exactly what we had been hoping for, and they included the crossbars, all-weather mats, and trunk cover--all for the same CX-30 model we had been eyeing at the DGDG locations. Dublin Mazda proved that buying a car doesn't have to be a painful or frustrating experience. Their team was professional, friendly, and transparent throughout the entire process, restoring our faith in what a car dealership should be. If you're in the market for a Mazda, don't settle for less. Skip the DGDG headaches and make the drive to Dublin Mazda--you won't regret it! read more

If you are an African American woman or woman of color don't purchase a car from Dublin Mazda. Discriminatory sales tactics!!!! I am a African American female Psychologist that resides in Dublin for years. I went to purchase my daughter her first car and worked with a salesman named Eddie. We test drove several cars and made a decision to purchase. We came back to close the deal he pulled a discriminatory practice of switch the price. I left without the car. He later sends a text message apologizing. My sister then goes on the internet and make a deal with the another salesman from Dublin Mazda named Nick. We agreed upon the price. We go to the dealer to meet Nick he prints up the purchase agreement price so I can take to my bank for a check from the bank. We agreed I will bring the check tomorrow. He sold the car right after I left the dealership.!!! I then spoke with the manager Ken who try to convince me that I wasn't discriminated against and he goes on to say that we are from a diverse community. I live in Dublin and I'm telling you ladies they discriminated against me.... he said that he had no control that the car was sold. He offered me a car that would cost more than the agreed upon car they sold from under me. Looks like sounds like DISCRIMINATION!!! You sell the car that was mine and then want to turn around and sell me a more expensive newer model. What! Really! I plan to file a complaint and contact my lawyer! If you are an African American female or woman of color...Don't do business at the Dublin Mazda dealership! Racial profiling! read more

I have spent many many months searching for the Mazda 3 I wanted. In doing so, I visited several dealers. Everyone one of them proved to be the typical car dealership routine. Dublin Mazda was the only exception that I experienced, thanks to Daniel Alarcon and Sean Yeaman. Daniel's approach was helpful and informative. He wasn't pushy or impatient at any point during the buying process. Which is pretty impressive considering it took about 6 hours to drive away in my new car (this is mostly due to my indecision in regards to the levels of trim and getting the biggest possible bang for my buck). I'd highly recommend him to any one of my friends/family. Thanks to Sean, I didn't have to do any haggling in the process. I knew the price I could get the car for and He did what he could to get me that price without even really having to ask for it. He was also more than willing to run numbers over and over (upon my request) on different cars to help me make the best decision. I could go on with specific conversations and short stories, about my visit, that helped prove to me the honesty and quality of service I received at Dublin Mazda. However, I will try to not convolute this review anymore. Sean and Daniel both treated me with respect and with care. Don't kid yourself, if you go to Dublin Mazda (or any dealership) they will try to sell you a new car (in a non-pushy way). haha But these guys will look out for you and treat you right at the same time. Thanks Dublin Mazda. PS thanks Big Mike for your help and patience. read more

Today was a long day at Dublin Mazda, but the day ended with a new car - all's good. I met Michael Berrilleaux through a quote through an inquiry on the net. His written response was timely, followed up by a phone call to get a few more details, and his eventual quote was good enough to go to the dealership for a test drive. This was our first visit to Dublin Mazda and the showroom is clean, comfortable, and non-intimidating. Upon arrival, Michael B. was ready with the car we discussed over the net. The test drive though short, took us down city street, onto the highway, and back onto city streets ending with a turning circle to demonstrate the turning capability of the CX-5. While the process of buying still takes time, Michael B was knowledgeable about the specific model, CX-5, that we were interested in buying, patient enough to listen to our questions, and very helpful in making sure we were satisfied with our purchase as well as offering to follow up if we had additional questions post purchase. The finance manager, "Big Mike" VanBrunt, presided over the financial paperwork with professionalism and efficiency. Before we departed, Michael B was thorough in reviewing the total cost of the car, and describing the highlights/features of the CX-5 to us, and even programmed our cell phones into the Bluetooth system of the CX-5 before we drove the car off the lot. We are appreciative of Michael B's attention to detail and civility during the entire process. Thank you again Michael B! read more

I was very disappointed with my service today at Dublin Mazda and I will not be back. I had bought my car from Dublin Mazda and I have been continuing to get it serviced here though I live in San Jose. I bought my car back in October 2013, Dublin Mazda had put a new bumper on my car and had painted it before I had bought it. July 2014 I noticed my bumper top coat of paint was peeling off. I took it in and they confirmed it was their fault and fixed it for free. After driving for 8 months I had an abnormal amount of rock chips all over the front bumper. I took it in March 2015 and Paul from service department confirmed it was their fault again. So I brought it back in May for them to fix it. 3 hours after dropping it off I received a phone call from Paul that Eric their painter wasn't able to make it. I drove all the way from San Jose to drop it off just to drive all the way back home. We set up an appointment for June. I come in and Paul was already acting like he didn't want to deal with me due to the situation. Finally, I got to pick up my car today and I can already tell it's a poor job. Eric had just painted over all the chip marks. Also, Paul then changes his story saying his paint guy Eric said that those rock chips were normal wear and tear. When Paul took one look at it when I brought it back in March and he even knew it wasn't done correctly. Needless to say this has been a huge inconvenience and I don't appreciate the negative service due to their mistakes. I WILL NOT BE BACK! read more

I started researching for a new car after my 2002 Mazda Protege5 was involved in a car accident. I decided to purchase another Mazda since my Protege5 has given me 11 years of continuous service without any major repairs or problems. I decided on a 2013 Mazda 3 i Hatchback, which reminded me of my Protege5 hatchback, only with the Technology package. I researched dealers from San Jose to the East Bay and decided to go with Dublin Mazda because they came in with the best quote and were very professional and courteous. On top of the quote, when I arrived at the dealership, Bruce Bode pointed out that he could provide another $1K Owner Loyalty discount since I was a Mazda owner. I was amazed and floored because I thought the discount was already included in the price of the car. Bruce did not have to point this out to me since I had already decided to purchase the car at the quoted price but this act demonstrated a high degree of honesty and integrity by Bruce and the Dublin Mazda team. To say the least, this made my day and restored my faith that one can purchase a new car without overpaying as long as you do your homework and work with the right dealership. Bruce Bode and Tom Rood have demonstrated to me that the best dealership to buy a new Mazda hands-down in the Bay Area is Dublin Mazda. The entire purchasing experience was low stress and highly professional. read more

Had an amazing experience at Ken Harvey's Dublin Mazda! Received an online quote from Gregory about the Mazda 3s Grand Touring. The internet discount was phenomenal!! Gregory was very helpful in providing me with model information and pricing. Went in to meet with Gregory, but he had to leave for the day. Jim was kind enough to assist me on behalf of Gregory. Jim was very helpful and friendly. He assisted me with my purchase and walked me through every step of the way. We went for a test drive in the Mazda 3s Grand Touring. We then went to their lot down the street to pickup a model that was equipped with the technology package. Very fun ride! After being approved and signing my life away, I was assisted from Michael, the one who deals with all the financing paperwork, extended warranties etc. Michael was easy going, shared some storied with us, and was straight forward about everything. After final paperwork was complete, the car had been detailed and Jim finished walking me through the car. We sat in the car and he showed me all of the features that come equipped with the car. Overall, it was a great experience! Their lounge area offered fresh brewed starbucks coffee, delicious! Everyone that assisted me with my purchase, much kudos! I would definitely recommend Ken Harvey's Dublin Mazda to family and friends and will purchase from them again! Thank you again! read more

I had been wanting to trade in my Mazda for something smaller because my CX7 was just to much car for me so I decided that It was time. I showed up at Dublin Mazda dreading the process, because my experiences in the past have not been so great. I apprehensively walked on the dealership and was greeted by Daniel Alarcon and I thought to myself okay here we go, but to my surprise Daniel was fantastic. I explained to him about my situation, what I wanted and he listened amazingly. I test drove a vehicle, and it was nice but it did not give me the WOW factor. I asked Daniel if he had one with a sun roof as it was one of my criteria in my next car. Daniel looked around and found the perfect car. I instantly loved the car and when I test drove it, it was all over, this was the car I wanted. I explained exactly what I was willing to do and Daniel took it to heart and made it happen. They never tried to sway me away from what I was willing to do, but instead and to my surprise they did exactly what I wanted and before I knew it I was driving off the lot with my new car. This was for the first time and amazing experience. Daniel was FANTASTIC and John in Financing made this the best experience I have had buying a car. Thank you for all you did Daniel to make my buying experience a fantastic one. :) Sincerely, Valonda Rogers read more

A couple of weeks ago I found a 2006 Dodge Dakota listed for sale at Dublin Mazda. I was leery about going to see the vehicle, not being a fan of the whole dealer experiences I have had in the past. When I did stop by to look at the truck, I was greeted by Michael...and from that point on had a great experience at this dealership. I arranged to come by the next day and test drive the truck, and was introduced to Reyes on my way out, in case I "needed a friendly face" in addition to Michael. To make a long story short, from start to finish, it was wonderful dealing with everyone I came in contact with at Dublin Mazda. They were all extremely friendly, courteous and helpful; doing their best to get me a deal that I was comfortable with. It was a little scary....could they really be that nice? And the answer is yes. I purchased the vehicle about 2 1/2 weeks ago and am delighted with both the vehicle and the service I received. I dealt with Michael (sales), Reyes (management), and John (finance); and they were all great. The only complaint I have is the length of time it takes to get all the paperwork done....but that is the nature of the beast. The added free warranty, gas in the tank and detailing were all little things that helped add up to a great experience. Would highly recommend this group if you are in the market for a vehicle. read more