TL;DR; Call these guys first. One of our two A/C units and both water heaters in our house conspired to fail simultaneously,. The remaining A/C unit was already 12+ years old, and I figured it wasn't long for the world either. Both furnaces, also 12+ years old, were looking shaky as well, so I decided to replace everything and I was looking at a serious cash outlay to get that done. For the A/C work, I had five different service providers give me quotes. Dragonfly: 1) Responded fastest. 2) Provided a written, detailed and professional quote. 3) Bid a little more than *half* what the highest bidder bid, and beat the average by 20%. Once the work-order was set, the Dragonfly crew showed up, on time, and got both systems installed and running in about 5 hours. From past experience, that's very good time. Dragonfly's owner, James Moore, was on hand to supervise. He answered all my questions, walked me through system operation, and made sure I had all the documentation. They even register the units with the manufacturer for you. The real measure of a company, though, is what happens when things go wrong. Remember those water heaters? The new gas water heaters had been installed the day before the Dragonfly crew came in, and they had been working fine. The morning after the A/C install, the pilot lights in both heaters were out, and I could not get them lit. The question was, who was at fault: me, Dragonfly, or the crew that installed the heaters? Since the furnaces were gas, which meant that the Dragonfly crew must have had to shut the gas off, and since both heaters had been fine until after the A/C install, I called Dragonfly. There was a tech at my door 30 minutes later. Turned out that the only problem was that the gas lines for the heaters hadn't been bled after the A/C install, so there was air in the lines, which made them hard to light. The tech got them lit again, no charge, and was out in 15 minutes. Yes, technically, Dragonfly messed up; they should have made certain that all gas appliances were operating after the install. I've dealt with enough service providers in my time to understand that they *all* make mistakes from time-to-time. The important thing is what happens when they do. I took a star off for the heaters; gave it back again for the response. read more

I recently had the pleasure of working with Chase from Dragonfly AC, and I must say, it was a refreshingly positive experience from start to finish. Chase's professionalism, honesty, and commitment to customer satisfaction were evident throughout our interaction. My journey with Dragonfly began when I needed a second opinion on an AC installation that had been poorly executed by another company. Chase not only agreed to provide this second opinion but also demonstrated a level of transparency and integrity that is often hard to come by in the service industry. Unlike some contractors who immediately push for new installations or upsell unnecessary services, Chase took the time to thoroughly assess the existing system and identify areas for improvement. He was upfront about his findings and worked collaboratively with me to enhance the installation's efficiency and performance without pressuring me into unnecessary expenses. What truly sets Chase and Dragonfly AC apart is their genuine concern for the customer's best interests. Chase's willingness to prioritize optimal functionality over immediate profits speaks volumes about the company's ethos and commitment to ethical business practices. I wholeheartedly recommend Chase and Dragonfly AC to anyone in need of reliable, honest, and customer-centric AC services. They have earned my trust and respect, and I am confident they will exceed your expectations as well. Thank you, Chase, and the entire Dragonfly team, for your outstanding service and dedication to customer satisfaction. read more

We had 4 companies of varying sizes come out and quote a full HVAC system replacement and James not only quoted the best price but was the most personable and easiest to deal with. His quote was thorough and about half of "working man's price" one of the larger outfits in town quoted me. James and his associate showed up on time the day I called and quoted exactly what we needed and did not try to upsell me on things we didn't need like some of the others. Once we decided to move forward the install was scheduled the same week and his crew arrived when promised and worked surprisingly quick (the old system was out and new equipment in and working in one afternoon!). These guys have the replacement routine down pat, the crew provided measurements after removing the old system and James arrived shortly after with all of the supplies they needed and walked me through the online warranty process and paperwork. They were very polite and extremely quiet, my wife was very appreciative that our 1 year old twins were able to have their afternoon nap without interruption. A surprise replacement of a very expensive and necessary part of your house is never enjoyable but thanks to James and the Dragonfly crew we got exactly what we needed and had an overall pleasant experience! read more

A few weeks ago, I came home to find the temperature in my house at 85 degrees, so I contacted James at Dragonfly and was pleasantly surprised when he said he and his colleague were in Leander and could be to my house within the next half-hour. Sure enough, ~30 minutes later, James and his associate arrived and about 20 minutes after that, they had my A/C pumping out the cool air again. James is a great guy and really seems to know his stuff when it comes to A/C repairs. I really appreciated the fact that he was able to come out so quickly. He has a good sense of humor and gladly answered all of my questions. His company offers an annual maintenance plan, which seems like a great idea; I'll probably be signing up for it soon. I would definitely recommend Dragonfly Mechanical to anyone looking for A/C repairs. read more

I cannot recommend James highly enough. I have used his services in 2 houses over four years and I will continue to do so for as long as he allows me to be his customer. His maintenance program is well worth it... but the real benefit of having a relationship with Dragonfly is that I trust James to give me multiple options for my fixes and fair costs when my system does break down. Our AC stopped working today. I called James and asked if he could possibly squeeze me in that day. He was at my door in 30 minutes, fixed the problem, and explained to me what had happened. I hesitate to add that he didn't charge me for the call because people might start to think he runs around doing things for free... but... he didn't charge me for what he felt was an easy fix. 10/10 would use again, will recommend to friends read more

I first called Dragonfly to clean out my 30 year old AC compressor. I thought that Chase, the owner, did a great job, so I hired them shortly after to replace my AC compressor and air handling unit. Five months later, my new AC unit is still running smoothly. I noticed a small leak in the air supply duct and it was an easy process to schedule an appointment for them to come back and repair it. Everyone on the Dragonfly team that I interacted with including Chase, the administrative assistant, and the installers were very professional. Based on quotes that I got from several companies, their prices are mid range but still very reasonable. I would not hesitate to hire or recommend them for future jobs. read more

I was referred to Dragonfly by three different of five different AC companies that could not do commercial work. Dragonfly returned my call immediately and set up an appointment to have our offices maintenance inspections completed. The people at Dragonfly are very quickly responsive and very professional. The owner showed up to review with me. What needed to be looked at and his tech arrived shortly after. They completed cleaning and maintenance service and everything in short order and for a very, very reasonable price. I've been doing property management for the past 15 years. I'm extremely approving of Dragonfly. I will be using them for all of our offices and now even our home AC system. read more

These guys are great. We asked them to come and evaluate whether or not we needed a new HVAC system, and we expected them to tell us that we did because that's what the other two companies said. Instead, these guys told us that we still had some life left in our existing HVAC system and not to worry about it just yet. I LOVED that they weren't just trying to sell us something, they were actually being helpful. Since then, we have signed up for their twice-yearly service and have been really pleased. It's been two years since they first came to evaluate our old HVAC system, and that system is still working well! Thanks, Dragonfly! read more

We just replaced our 30-year old Trane A/C unit with another Trane system and couldn't be happier! James and his crew came out and did the work in several hours and did a perfect job. Our new system is much quieter and more energy efficient and the cost was much less than the other local bids we received. We found James to be honest, reliable and dependable. He will only do the work that is necessary to keep your unit running and then when you are ready to replace it, he will give you a fair bid. Highly recommend James at Dragonfly! read more

I've used Chase with Dragonfly for many years now. He's always done an amazing job and kept my unit maintained. But today my AC went out and when I called him, he talk to me through some things that I could do to get it working because he wasn't able to come out until tomorrow. I was texting him pictures and he was responding back quickly, and with the things that he told me I was able to get it running. I feel he went way above and beyond and helping me tonight.!!! I give him 10++++ stars and highly recommend him for your HVAC needs. read more

Our old home AC died after 10 years of service. We called Dragonfly since we use them before for small AC repairs. The inspection went fast, an estimate was right on the money, they offered a lot of suggestions and were very patient and helpful with explanations. Whole process between initial inspection and having new AC installed took 2 days. Out of 10 points, they score all 10. I want specifically say "Thank you" to the owner, who was hands-on on the whole process and provided honest and pleasant service through the whole process. read more

My wife was messing with the breaker in the house and forgot to turn the AC breaker back on. She thought she had. We thought our AC had broken later that night, so we called Dragonfly, and they showed up the next day 3 hours early. He found the AC breaker.... made us feel pretty dumb. Really nice guy, very professional, didn't mind our dogs giving him a hard time. Since it wasn't a big issue and we've used them before he laughed it off and went on his way. A+ have used more than once, and will continue to use again! read more

Mr. James Moore and Dragonfly Mechanical crew did an awesome job in fixing my AC in a very professional and speedy manner. I have 2 little kids so I appreciate the fact that his crew was attentive at covering the carpet when they had to go upstairs to work on the unit. Mr. Moore has a very professional business and was always very responsive to my calls. I would definitely recommend Mr Moore and Dragonfly mechanical to anyone who is experiencing AC problems during these miserable Texas summer months. read more

I neglected to post this when I first had Dragonfly perform my AC service. We booked the spring check at the time and I was reminded of my need to post a review. Five stars says I love these guys and the service they provide - but there's more to it. I love the price, the honesty, the information they provide at time of service and the feel of dealing with someone you believe is honest in how they do business. I'll be a repeat customer for a long, long time. Thank you, Dragonfly. read more

Excellent and honest people here. Called on a 102 degree Sunday afternoon when my AC blew warm. They answered and I acknowledged that it was indeed Sunday and when was the earliest Monday they can come out and check my AC. They said noon Monday. They showed up early to our surprise and waited patiently until my wife came home and serviced our AC same day at a VERY REASONABLE price! Big thumbs up! Thank you for keeping my family warm during this long Austin hot season. read more

James takes customer service to new levels. His knowledge is amazing but no a days people seem to think that doing a good job equals good customer service when in fact we are supposed to be paying for someone to do a good job. But what Dragon Fly does is serve his clients and make sure that the complete experience is one you will tell your friends about. There is only one name that I give out when someone asks about ac repairs, and that is Dragon Fly Mechanical. read more

I highly recommend Dragonfly. Chase has always been very honest and timely with repairs. I am not one that usually writes reviews. I used Dragonfly for years and was concerned at first with the new ownership. I must say that Chase has taken Dragonfly to a new level of service. I highly suggest you give him a call if you need affordable quality AC repairs or a new system. It is really nice to have someone you can trust and count on these days. read more

We first started with James (the owner) in 2011. He fixed a long time problem that no one could fix and it's still working great 6 years later! So, when we our AC quit in this 104 degrees we called. Ray was dispatched and quickly discovered a bad capacitor. He changed it out quickly, checked a few other things and the job was done! Prices still were very reasonable! We greatly appreciate James and his crew and would recommend them to anyone! read more

James is one of the most honest and nicest people I know. When I moved back into my rental home, the first thing I had issues with was the A/C. It was the middle of summer during the hottest week and they were there the same day that I called. And I'm out in the country in the middle of nowhere! They had me cooled off and even called throughout the week to be sure everything was still running smoothly. HIGHLY recommend them for your HVAC needs. read more