This seemed like a nice place to get computer stuff and electronics but it had a hidden agenda kind of like Obama when they made the sale The hidden agenda is when you order something on line or even buy something from the store there is no refund when they ship or sell you the wrong part and they will only offer you a store credit for that problem Tried to return it to the store and they would not take it back and said I would have to go to another store and how they do not give refunds and only a credit to purchase something else from the store just a bunch of pass the buck stuff is all I saw I will no long do any business with them what so ever being as they think that is a good policy to have and they seem to follow in Obama's footsteps for ripping people off big time then acting like that was someone elses fault and as if they have no liability at all for that Sorry Discount being as I was getting ready to upgrade all of my computers and already looking at new computers at your store you just told me, Hey we will rip you off big time if you shop here so come on in and we will rip you off good and when you want a refund for getting ripped off of course we will tell you to go to hell as usual as per our policy of no refunds I sure hope the $80 or so they stole from me was worth it to them as they just lost $2000 or more in sales as I will never do business with them again unless they do buy that wrong part they sent me back As far as getting a credit to buy other things, Sorry I do not play games with liars cheats and thieves like discount electronics anymore unless I see the cash in my hand they are attempting to steal from me then all I view them as is liars cheats and thieves like most all politicians On the other hand I do have legal recourse and will consider taking them to court to collect that money along with lawyers fees but to have to do that just to return an $80 item would tell me discount electronics is not a good place to shop anyway and you should now know that also Hope this is helpful to anyone who thinks they might get a good deal there to know if you shop there then there are no returns and your stuck with what ever you buy and your out of money even if it was them that sold you the wrong part or one that does not even work My professional advice is do not shop there at all until they resolve this issue of ripping consumers off or you will lose money and get ripped off in the same way I did read more

Discount? Same price as Amazon and the "associate" gave me a smarmy little comment about "you don't have to pay shipping". Ever heard of Amazon Prime??? When I asked if my product was new, like I would get with Amazon, she stared at it and said "it doesn't look used, but we mark everything used" Way to know your product and business. When I asked about warranty she told me 90 days, but after she rung it up ( I know, why why why did I even purchase ) she told me "oh, this is store credit, not refund" Craptastic attitude, no idea about product or policy -- METHINKS NOT I like to support local business, but this one just crossed off the list. Peace out! read more

Yes, I still have a wired modem. It works for me. Well, until last week. ATT tech support tells me my modem is broken. Ok, I'll get new one. It takes a week and $13 shipping from them, so I go over to Discount on Friday afternoon to buy one. I tell the guy "I need a modem". He sells me a router. Which, I honestly don't know is not the same thing. I try to hook it up. Doesn't wk. Call ATT back on Saturday. They tell me it's the wrong thing. Was over near the Anderson Discount on Tuesday, so I stop in to exchange it. They tell me I have to go back to Round Rock. Ok, I drive over there. The clerk's unable to help me. The manager was due in soon, so I did other stuff and came back a second time. I explain to Lauren, the manager, that I asked for a modem and was sold a router. She blamed me that I had probably asked for the wrong thing. She said I had waited too long to exchange it. 3 days is TOO LONG? She told me I should have returned it the same day I bought it. WTF? I just want to exchange it for a MODEM. They don't sell modems. She will only offer me store credit. No, I want a refund cuz you guys sold me the wrong thing. BUT YOU DON'T SELL WHAT I NEED TO FIX MY PROBLEM! Store credit is useless. I repeat my request for a refund and she once again offers me store credit. I ask to speak to someone above her in the food chain. She gives me his email address, which is freaking useless since my computer doesn't work. (No, I don't have an Iphone) I bought two computers from the Anderson location and find them to be helpful and great at customer service. I called them and they fixed the situation right away. I got a refund and apology for my run around. This review is only for the Round Rock location. I wasted half my day off jacking around with what should have been a simple solution. read more

Excellent customer service and very friendly staff!!! If you need something for your computer or a computer at a great price then stop in here and see these guys. read more

Much better than Fry's if you need a quick cable, adapter, or computer part. Brands are generic or off-brand, but hey, we didn't want to wait for amazon. We've got a computer to build! Ample parking, polite staff. read more

Amazing !!! I called because my computer stopped displaying anything! I called and they informed me of the best case /worst case scenario. When I got there he popped the case and tightened something up and sent me on my way no charge. Honest Shop! read more

My work purchased this computer for me in January and paid $636 for it. We had no one to transfer the data for a few weeks so the computer sat. Then COVID happened and we had to start working from home mid March and I had to continue to use my laptop to work from home. We finally realized that COVID wasn't going away and all the software on my laptop was hindering my work since it's older versions so I finally got my desktop updated so I could use it and continue working from home. So I literally just started using this computer at the end of May. Last week (last week of July) I started having trouble with it shutting off on its own. It finally completely cut off and I had to take it in. They told me it was the main board that had gone out and replaced it. I picked it up on a Thursday evening. I used it Friday and then it was off for most of the weekend because it's my "work" computer. Monday I turned it on to work from it again and the same thing happened. When I took it in they acted surprised. Two days later they tell me that it's ready and they had to replace the exact same parts. They told they suggested I plug it in a surge protector or I would continue to have this problem. Ummmm, yes it was plugged into a surge protector all 3 days I had it back and it's in the middle of August and we have had no rain! We've had no surges and the other 3 desktops and 2 laptops in my house are fine. My other issue is that during this COVID time their door says they only allow 3 people in yet while I was in there they had 6 customers in there. I had stepped aside to call my boss and see if they took the hard drive out and put it into another computer. Oils we go ahead and buy that so I could work. In doin so I walked to a back corner and lifted my mask enough so my boss oils understand what I was saying. They jumped me for not keeping my mask down even though I had done it in what I felt was a respectable and safe way. Yet at the time they had 6 customers in the store. When I questioned them they said the limit was 5 and that one was leaving. I told them no, your door says 3! They treat you like you are highly infected yet they don't sanitize themselves in front of you to ensure you they aren't infected. Needless to say, my experience has not been pleasant and the only reason I am continuing to use them is because the computer is under warranty. I fully expect that in 3 days I will have the same problem. If so I will take it to their other location. And see if they are any better. If I could give these people negative stars I would. Just a little additional feedback....if something is under warranty they should ensure you that they are doing everything they can to make your repair a priority especially during this time where we are all connected at the hip to our computers. Also, when their warranty work fails in three days they should not insinuate it's something the customer did wrong. I will NEVER personally use this company. read more

Computer parts, Convenient location, and helpful staff to attend to your needs. I have purchased accessories, system fans, thermal paste, and other sorted items from here ONLINE or in the store and they have always been what I needed. The staff here knows the parts and the Dell Systems that they mainly sell. If you have a question or concern, come here and see if they can help you out. More times than not, they always have competitive prices... where else can you get thermal paste for $1? Laptop fans for around $12? Laptop System-boards for $80? Fry's won't get that for you, but Discount Electronics can. read more

This place could not be any better if you are looking for that elusive cable, adapter, or other odds and ends. Are you looking for a mouse, keyboard, or other nit picky device? This is the place to go get the stuff without having to pay bigger retail prices. They also have computer monitors, computer guts, speakers, laptop, and electronic accessories a blow your mind. I have only use this place to find small but unusual things like adapters, which is perfect for. The shop is small but it is pretty well organized and open fairly late. However I knock it down a couple of stars because the customer service is usually pretty shoddy. Also there are some things that you can get at better prices online, so do your research. All in all this place is great as long as you know what you need a head of time. Do not rely on the knowledge of the staff. read more

I have been into the Round Rock DE a couple of times in the last week or so, and I have come out both times with exactly what I needed. First time was for a wireless mouse and keyboard set, and the second time was for a bluetooth headset. Both times, Tim and Rico were very helpful and extremely patient with all of my questions. Prices are fantastic, and the return policy is very reasonable for a discount/refurb shop: 10 days to return items for store credit. As there is a butt ton of awesome goodies in the store, I don't think that will ever be a problem. Of course, being the sensible shopper that I am, I asked about the policy BEFORE I purchased anything, something that everybody should be doing, especially in a refurb shop. And I will be back when it comes time to set up my home media center PC. I think one of those small form factor cases will do nicely. Bwahaha. In the meantime, my work desk is now blessedly cord-free, and I no longer strangle myself with my headphone cable every time I get up to write on the whiteboard. Yay. read more

Thank you to the guys at Discount Electronics in Round Rock. I wanted a setup for on-line racing and they were very knowledgeable, courteous and professional. Got me into the right equipment. An extra thank you to Brad for his expertise. 5 stars. read more

Just purchased another computer from Discount Electronics for our business. The guys here are always helpful and friendly, they always put in extra effort with great customer service! read more

I have heard a lot of good things about this company, and a few no so great things. However, I NEEDED a computer ASAP as my laptop went bonkers right as my classes started for college. I went in just to get a cheap-o desk top until I could afford a better lap top (or get repairs). Ended up getting a pretty good deal on a decent desk top and went that route. Hubby wanted me to add on a better graphic card, so I got one. (they even installed it for me, no charge) A short time later, today actually, my computer will not turn on. We pack it all up and shoot on down to RR to get it checked out. Awesome for being open on a Sunday! Leila helped us out, and we quickly discovered it was the power source that went out. Leila, switched it out for us, and we were quickly on our way. It was all covered under our warranty so no out-of-pocket cost to us :-). Now I can finish my school work tonight. Cool thing: On a visit a few months ago, (getting parts or my hubbys desktop) I inquired if they had any chargers for the Nintendo DSi, and yup, they did. Brand new, paid $8. They have all kinds of neat little odds and ends, not just computers. read more

Love this store! Derek was awesome! He found me exactly what I needed in 5 seconds! Anytime we need any kind of ower supply or sub cable, this is the place to go! Cheap goid laptops too with excellent service! read more

First let me say that I have been going to Discount Electronics for four years, and they have always provided me with the best service for my first dell computer that was refurbished through my new Dell computer the Inspiron. They are thorough and provide the best customer service. I refer them on a regular basis to anyone who is looking to just have their computer checked out or to find another computer or parts. They care about the product that they send back with you. Tell your friends or stop by and see for yourself. read more

Sold a monitor to me from 2010. Absolutely unusable Return next day. No refund. No store credit. Won't purchase from me because they're not allowed to buy anything that old read more

After two years of heavy use, the motherboard on my PC failed. There never was any doubt that I would take my PC to Discount electronics in Round Rock. They have never failed me in the past, and they did not this time either. They gave a quick diagnostic, and agreed that the motherboard was fried. We discussed alternatives to repair, but I opted for the repair. The work was done quickly, and well. I had my PC back in less than a week. Their repair fees are reasonable as are their prices for merchandise they sell. This is the only place that I bring my electronics to when I need repair work. It doesn't get any better than this store. read more

Was looking for parts for my custom-built PC, and Richard was super helpful and got me exactly what I needed.

Great service. Employees went above and beyond by serving me 20 minutes past their closing time. Very appreciated and very knowledgeable employees too. For any of your electronic needs, don't hesitate to come here!!!! read more

I ordered a laptop online and turned it on and there was no operating system installed. I went to the local store in Round Rock and spoke with Richard who was happy to help me. I left the computer for a few hours and they had it fixed for me and he even did a little extra to help it run faster. I will be going to see Richard when and if I need anything else. Thank You, Kim Gant read more

Deceptive, unapologetic, service. I advised unable to access keyboard, after running self diagnostics on Dell computer. Was told diagnostic would be run and status communicated, in fact copy of order states clearly to diagnose. None completed! Upon my 3rd trip to store the manager met me as computer still not operating (correct, it was not tested after replacing keyboard, but said it was)! He literally confirms several times a diagnostic was NOT run, and clearly the test of new keyboard was not checked, as not working. Promises and no delivery. Without apology and yet noting the keyboard was NOT the problem, the manager DID diagnose he could wipe the software for repair, for an additional $50. No thank you, Discount Electronics of Round Rock, TX. You hold no credibility, nor accountability. Please do not take your business to these less than professional, far from brilliant, remarkably poor service providers. Wow, I really should have read the other reviews. This is their typical mode of operation. No wonder non-apologetic. They don't know any better. read more

Discount Electronics - Documentation of unfortunate event! - Electronics Near Me - Round Rock, Texas

So I went to this place to try to receive help with one of my old laptops. An employee whom I don't know the name of examined my computer and saw that it was running Windows XP. I know that support for this version of Windows ended 4 years ago, but it was running perfectly well so I didn't see anything wrong with bringing it here. I told him that I was having some minor issues with updating drivers and right when he noticed the XP sticker, he said, and I quote, "there's nothing I can do, it's dead and gone". If Windows XP was "dead and gone" there wouldn't be millions of PCs still running it! He mentioned getting Windows 7, which I believe was one of his attempts to get me to spend money on a new computer which I don't need. He wouldn't even try to do anything, just rejected an opportunity to do his job. The only reason I give this place 2 stars is because I previously went here and got help with the same computer from a different employee, who obviously knew stuff about computers. read more

Derek was extremely nice and helped me with some keyboard problems I had with my laptop. He made me feel welcome and is a good IT resource for me. Thanks man! read more

Discount electronics is my go to place. They are always quick to help and offer advice. I brought my CPU into them and was able to switch out my video card right on the spot and check it out before I left to check that everything was working. Thanks again to Richard for all your help. read more

I have recently had the pleasure of dealing with Richard, and the team here at Discount Electronics in Round Rock when I had computer issues. The team displayed a genuine concern, and desire to resolve my issues. I feel very confident in this team. read more

I just went to their Round Rock store off of IH-35 today. I needed a new charger for my Dell computer because my puppy ate mine! The two gentlemen there were super nice. They got me what I needed and even gave me puppy advice! It was a super, pleasant experience and I actually left there feeling better than when I walked in. I can't think of many errands I run that leave me with that feeling! I'll be back (hopefully not for the same reason!). read more

I had an issue with my laptop's operating system. Rico did a great job assessing and resolving my issue. He also suggested a very cost effective solution for transfer my data. read more

I have been shopping here for a while mostly for parts and pieces and recently decided to take in an ailing laptop that I was unable to fix myself. The staff is certainly competent from a technical perspective but I have rarely been to a place of business where I feel my business is more unappreciated. They kind of make me feel like they are doing me a favor to do business with me. The staff is as unfriendly as they come. I walked in to pick up my laptop today and was there for almost 10 minutes before anyone said a word to me. Many places do computer repair and some are much cheaper. If good customer service is important to you consider other options. read more

Discount Electronics is AMAZING. Richard and the entire Team are some of the absolute best technicians in the business and they don't rip the consumer off. The entire Team are courteous, accommodating, good listeners and polite; each one "lends a helping hand" and never makes me or the other customers in the store feel unappreciated or unwelcomed. They are honest and hard working and "actually" dedicated to what they are doing...extending AWESOME customer service to everyone who walks through the front door. GREAT BUSINESS to do BUSINESS with!! Very happy customer, Brenda S. read more

These guys had my notebook for more than 6 weeks on a simple DC jack repair. I got no updates, follow through on what took so long for the repair. I stopped in to the store to ask the manager what was taking so long, he promised to call me back that evening after looking into the problem, I never got a call from him. When the repair was finally completed, these guys never charged the computer to see if the repair was good. I asked "how do you know the repair is good if you didn't check your work?" The repairman told me to "bring it back if it didn't work." YEA RIGHT, I'm gonna let you waste MORE of my time and energy, NO WAY. Do yourself a favor and go somewhere else! read more

Needed a power cord for an older LG plasma TV. Searched online and it looked like I would have to order it. But, Richard had one in the store! He has also stepped up when I needed connectors and cables and took the time to locate just what I needed. Top notch store! Top notch employee! Top notch customer service! read more

Just had my third visit to Discount Electronics, and it was just as satisfying as my previous two. This time I brought in the family desktop, whose case my autistic son has had a habit of smashing. Enough smashing and, lo and behold, it stopped working. I took it in expecting to leave it at least overnight, but the tech opened it and diagnosed the problem (the power supply), installed a new one and I was off and running less than twenty minutes after arriving. Granted, it wasn't the most complicated repair, but the having it repaired so quickly was super helpful, for as much as my son likes to hit the computer, he also loves to use it. I'll definitely be back. Oh, and I've moved the computer to a place where he can't hit it very easily. read more

So after getting the computer back the second time the computer still would not work and gave us hard drive errors (they installed a new one). And after the terrible treatment we received we called corporate and they suggested we take it to the north austin location. And after speaking with the manager there we decided to give it one last try. This location confirmed that the hard drive that was installed was faulty and they replaced it and did all repairs for free. I feel there is nothing wrong with this company as a whole after speaking with so many people. It is apparent that this location needs to be worked on to say the least. But do not let it reflect badly on the rest of the stores. The north austin location is very educated and respectful. read more

IF you need a cable or ethernet chord cheap this place may have it. Just don't talk to the staff outside of paying , they wont notice your there anyway. read more

I do consulting for several small businesses around town and always refer to the knowledgeable folks at Discount. They sell great equipment at great prices, so what more could you ask for. The customer service is also great, with special thanks and appreciation going out to Carlos Hurtado for his continued assistance and always quick quotes. There is a reason I call Carlos first, he rocks! read more

Went into Discount Electronics last week (June 22 I think) to replace a lost charger for my daughter's laptop (they had the right charger!). The 2 employees/guys there (didn't catch names) were really cool/friendly, extremely helpful, and provided awesome customer service. Due to their attitudes alone, I plan to go back soon and pick up some gently used monitors...and will go there first when I need a new laptop (daughter loses those too). Big thanks DE RR. read more

I have found Discount Electronics Round Rock to be both helpful and affordable every time I go there. I'm no computer wizz but they always seem to be able to help me find what I need. I am always happy to refer customers to them and I have never got bad feedback from doing so. Thanks! read more

I love this location. Rico is extremely helpful. Customer service is a 10. He helped me build a gaming computer for my son without breaking the bank. read more

I called before I went in and spoke with Ed (I could tell by his voice), nevertheless when I arrived, Jason was who first spoke to me .Not very helpful and didn't want to take the time to assist me with looking at my computer. He was rushing as he felt pressure that it was getting near closing time!!!! But Ed to the rescue! Ed stopped and helped me with another question. He was very calm and easygoing. Not only was he knowledgeable, but he took the time to help me regardless of the time (by the way it was a half hour to close). Ed even looked up the information on line and took his time to assist me with the best way to connect my keyboard to my speakers! Outstanding Ed! Now that's what I call customer service and........unlike so many in customer service these days, he was genuinely NICE! Go see him if you need help with electronics or your computer! WOO HOO! read more

Richard is the man. He helped me purchase a refurbished laptop that had only what I needed and nothing more. So it was very easy on the pocketbook. This is a no-nonsense shop. They gave me the straight dope on my current piece of crap laptop so that I could make an informed decision. I'm also big on watching how a business's staff treats other customers, and they were super helpful to everyone who was in there. Cool guys. read more