Had great customer service with Sean and Briana manning the ticketing system. Very patient and helpful, and prompt with all replies, including technical issues.
It was unclear which of my six memory sticks were causing the trouble, but they simply replaced all six to help ensure no future problems by sending a new, compatible, set of six sticks.
The only inconvenience was when I had to send all my memory sticks to them first. I do understand that this is probably to protect them from fraud, as I suppose there is no guarantee that holding your credit card number will protect them from customers who BS and don't send any product for replacement.
HOWEVER, when it was their turn to send the replacement product, it came very promptly. Like magic, on the SAME DAY that I was advised my product was shipped via FedEx ground (I am in Canada), FedEx delivered. (So special thanks to FedEx as well).
Based on my (admittedly only one) experience, this is a no-excuses company that doesn't make you jump through unreasonable hoops to get a warranty replacement. Combined with courteous and competent customer service, it has been a pleasure to deal with them. read more