I've really thought hard about this review for a few reasons. I hate culling out negative or sub-par experiences past leaving them because I want to move on. But, on the other hand, what happened tonight was not OK from a customer service standpoint and from a hard working woman who wants a nice night out. Let me begin by saying that two years ago I went there and saw three cockroaches in the course of one dinner on our table, on the wall, and on the floor. I figured, then, that I would just leave it alone. I love the kitchen staff at Dino especially. Back to tonight-There were only three small tables seated. After eating, when we paid our check, my credit card was gone, it was missing. I looked everywhere for it, and couldn't find it. I saw them scouring the trash with a flashlight. They couldn't seem to find it. What? It's kind of a major thing. Especially with no concern or apology attached whatsoever during the process of wondering where it was. It put me in an awkward position, which is fine if there's an apology or manners involved. I think that's the part that began to feel kind of weird. There was no, "We're so sorry, we're looking for it," or, "Can we get you guys a coffee, water, joke, smile, or dessert while we look for it?" at all. Then I suggested that maybe they could try to look over where the other computer was. Twice. Sure enough, it was on the floor over in that direction. One of them- the main waitress who was training the sweet new one- picked it up, and showed it to me. She asked formally and in a removed way, "Is this yours?" Now, come on. YES, IT'S MY MISSING CREDIT CARD. I'm one of your three tiny tables here and last you heard, I am missing it. The one I buy gas and groceries with, the one I get batteries and coffee with. Yep. I nodded and she asked again, "This is yours?" Yes, it sure is. She placed it down...... and walked away. No "so sorry," no wiping it off even. No smile, or sense of anything. My bill was about $59. I just spent $60 to feel less manners than I am given at any CVS, Rite Aid, bank, or other customer service experience within NYC at places where $60 means a lot. Come on. This is when, within a story, you begin to lose the plot if something isn't done ASAP by the management or staff. But in this case, nothing. My friend and I asked ourselves if we were validated for both being put-off. I guess expecting $120 for a tiny table with limited engagement is something that the staff at Dino doesn't need to worry much about. My friend decided to say something, in a nice way. We were nervous, but felt put-off enough to bring it up. The waitress defensively denied any wrongdoing, and stonewalled us. She stood quietly while my friend kept describing what made us feel strange. AGAIN, it should never have gotten to this point! But, the waitress and her waitress in training did nothing, offered nothing, said nothing within the timeframe required to gain the trust of a table regarding a simple apology for the weirdness. It got even more awkward, when, the table next to us got involved, saying how the whole thing was making them uncomfortable. COME ON PEOPLE! This would NEVER Have gotten to this point across the street at Roman's. The servers there CARE, they make a connection, they wonder how things are, they know you are spending your hard-earned money, they are working with you through your experience there. It's waaaay more about the way that the missing credit card handled more than the missing credit card that is the issue here. We were told that comping things isn't possible, after ten minutes now of weird going back and forth (SO AWKWARD), because "it's a small family restaurant with no budget for comping (we never asked for that, we were just hoping for a 'sorry!'). So, if you're a small family restaurant, wouldn't a smile and apology or coffee be part of the training? I was confused. It got so ridiculous after fifteen minutes of embarrassing talking back and forth that we just walked out. It's insane that that cost $120. read more