Service Department Review: Great business!!! Great Service!!! I've taken my niece's Macbook Air to Di-No twice and both times they fixed her computer with quick, efficient, and friendly service. My niece is hard on her computer, so the first time we went to Di-No, she had broken off part of her headphone jack inside the computer. The guys at Di-No took about 30 to 45 minutes trying to get it out. They passed the computer from one guy to the next and SOMEHOW, they got it out!!! Miracle. They didn't even charge my niece for the time spent on her computer. Fast forward three months. The screen on her Macbook Air had a line (with snow/fuzz/haze) about two inches wide from top to bottom, so anything in that area was the dead zone. You couldn't see anything. She used her computer like that for the whole semester, but since she was on winter break, she asked me to take it to the Apple store to see if they can fix it. In the previous two weeks, we took it to Apple and they told her that she had about a month left on her computer warranty, so it would be wise to fix it before then. They said they could send the computer out to be repaired and if it wasn't covered under warranty then it would be $755 plus tax to fix the screen and top case. When I took it to the Apple store a few days ago, they looked at the computer and said the dent on one of the corners near the bottom of the screen would void the warranty (remember my niece is hard on her computer), so we'd have to pay either $450 plus tax to replace the screen in-house or if we wanted to send the computer out to the service center it would be $755 plus tax because the service center would have to fix the screen and the top case (they can't allow the computer to be returned with a dent). I told the Apple guy that the dent did not cause the screen problem, but that didn't matter to Apple. Given this information, my niece said she wanted to just use the computer and not get it fixed, so I left the Apple store, but before I left the Apple store they gave me a list of Apple Authorized Providers and he said these providers might be able to fix the computer for less. After talking it over with my niece, my sister called and said to get the computer fixed for $755. I told her I'd check to see if an Apple Authorized Provider could fix it for less and if they could I would have them fix it. Earlier this week, I called Di-No since they were on the list of Apple Authorized Providers and asked them how much it might be to fix. The guy on the phone said to bring the computer in for them to look at. I brought it down there on Tuesday (12/21) and they looked at it. They said they would try and get the screen replaced under warranty and if I wanted the top case replaced for $249.00 plus tax. I figured Di-No does the repair work in-house and could be just as good, if not better than the Apple store. I agreed to get the top case fixed. By Friday (12/23) afternoon, Di-No called and said the computer was fixed and the total bill came out to $270.79 and the computer was ready to be picked up. Very cool I thought! I picked up the computer that afternoon and it looks brand new. Thank you Di-No!!! (If I had Apple send the computer out to be fixed, it would have taken longer and cost more.) Xie Xie!!! read more

These guys are life savors!! My micro SD was basically unreadable, I tried so many methods to recover my priceless photos I read so many things online watched so many videos and nothing. I decided to give this place a try and omg!! Idk how but they figured it out! The price tag was amazing for the service. Y'all earned a new customer for any issues I ever get. I am so happy that I got my photos back it made my entire week!! Thank you guys! read more

My MacBook had a few keyboard issues. I thought it was still under warranty but after checking realized it had just expired. I went to get a quote and they told me my MacBook keyboard just happened to fall under their keyboard recall program. I waited for them to order and the keyboard was replaced same day it arrived at the store. I can tell their employees treat my laptop with great care. Very courteous on the phone and in person. read more

I have been to Di-No a few times now for routine check ups/ repairs. All of the employees are super Mac knowledgable and friendly. The last time I went in, we were having trouble logging in to my mac account and everyone was really patient with the process. I even talked to the owner a few times over the phone - they just wanted to make it all happen. Can't recommend them enough! read more

Great service and parts availability. Super knowledgeable staff and experience. I was in and out very quickly.

I had my work Macbook Pro keyboard and battery replaced here under AppleCare warranty. They took great care of the data (I didn't lose anything), and replaced everything with no issues. Keyboard is no longer sticking, battery life is good, and they got the computer back to me sooner than their expected ETA. Great service! read more

Got my iPhone battery replaced in about an hour and a half. Good customer service with reasonable prices!

My MacBook Pro was stepped on so the screen was badly cracked. I was referred here by a colleague and they did not disappoint. Friendly service and the turnaround was fast. I felt like it was reasonably priced and my computer looks great. I will definitely come back here for any computer or tech needs. read more

Best honest service. lFriendly, respectful and knowledgeable staff. No question is a silly question. Better than the other place.

Called ahead to check they had what I needed. When I got there, it was ready up front! Their Covid precautions are on-point. Really nice staff. I only purchased some cables, but I'm so glad this place is around so I dont have to go to big chains if I need my Apple products fixed. Based on reviews they seem skilled and reliable. read more

Expeditious service in fixing my Mac mini and got a direct answer if my MacBook Air is fixable or not. Dropped them off one day (of course with appointment) and got them picked up the next day. Hassle free and the place is practicing COVID-19 precautions. I think the person who fixed my Mac mini was Martin? Not sure if I got his name right. Avery who told me my MacBook Air isn't repairable was also straightforward with me which I like when I want to get no BS answers. Thank you staff. So far my Mac mini works. Hoping to stay that way!!! read more

These people surpass ALL others around them with their knowledge, professionalism, and dedication to their customers. Di-No family I trust in all of you, all the way through this journey of ours. I love you all. I will always further my GRATITUDE for your loving support so please don't hesitate to contact me with ideas on how I can reciprocate!!!! Soon I will proudly report my technological Improvements made while healing.... ALMIGHTY GRATITUDE read more

Two weeks ago, the display on my 16" Macbook Pro that I got last December decided to fail on me with a black screen and a line of dead pixels. This happened with me just opening the laptop like normal and no prior impact so you can imagine my surprise that evening. I did not have Apple Care, but my limited warranty was still valid. Because of COVID-19, I couldn't take it to a Genius Bar so I called and chatted numerous reps from Apple Support instead. Pretty much was told that it would be considered "accidental damage" and fixing it would probably be $700+. Having spent $2k+ already on the initial laptop purchase, that was pretty upsetting to hear. Ended up calling Di-No to get a 2nd opinion, but their initial assessment over the phone was the same. At that point though, I just wanted it fixed and they were generous enough to squeeze me into their schedule for a diagnosis. Dropped off my laptop and received a call from Pedro by the end of the day telling me that he looked it over and will fix it under warranty since there were no signs of damage that would have caused the failed display. I was thrilled and after a week, my laptop is back in my hands and good as new! It took a little longer but that is totally understandable with COVID-19. Will come here again in the future if any of my Apple products run into any issues! Highly recommend! read more

I wish I could give this place 10 stars because of how much Di-No computers has helped me. I accidentally spilled some water on my MacBook Pro keyboard and spoke to Pedro on the phone as soon as I got off work (which is really, got off my other computer at home). He let me know I could come right away and he helped me when I got there. Initially, one of my charging ports didn't work and the left speaker seemed to stop working. Pedro updated me twice in the span of 30 minutes to keep me informed on what damage was done. We tested it out afterwards and he checked every single key -- alas, ALL WAS WELL and my computer was fixed!! read more

Everyone on the staff was very nice. HOWEVER, all I wanted was a battery for my laptop. I was told it would take about ten days. On the tenth day, I phone to find out what is happening with my laptop. I was told that they were waiting for Apple to ship them a box in which to send the laptop to have the battery replaced. I asked when did you intend to tell me that you have not yet even shipped out the laptop? Had I been told this would be the procedure, I would have taken my laptop home and waited for them to tell me the Apple shipping box had arrived. Although they are nice people, all of them, they are pretty much a group of nerds without the ability to put themselves in other people's shoes. I will attempt to put the battery into my computer myself even though there is the risk of harming it. It is better than going through this Keystone Cops procedure again. read more

Had to go in for help, my iPhone was stuck on a reboot loop. Demetri was very professional and helpful. Issue was resolved on a timely manner and they didn't even charge me, I have to go back with some treats! Thank you to Dimitry and to the lady that answer the phones, she was great too! read more

Went to Di-No to fix a cracked screen on my iPhone. Call and they said they could see me right away, so I went straight there. Guy saw the crack on my screen and took off the casing, only to find out the crack was only on my screen protector! No damage to my iPhone, so the guy just cleaned the screen and handed my iPhone back to me! Though Di-No did not need to fix my phone, they were very friendly and professional. Would go back to Di-No for any computer or iPhone issues! read more

Not really the best business model, if you ask me. I can buy a BRAND NEW Macbook for $1300.00. I brought them my MacBook which is 6+ years old and they tell me to "fully repair it with parts and labor is $800.00". So let me ask you a question: are you buying a new computer OR paying them $800.00 to fix an old one? Poor business model. Charge me 2-3-400 and keep me on the hook as a loyal customer, don't tell me it's cheaper to go buy a brand new computer...you just lost a customer...and won't gain one back. Ever. read more

Very nice service, easy to access. Way better than the chaos of trying to go to the Apple store in Pasadena. We were here for a trackpad repair on an old MacBook Pro. We even purchased a MacBook Air that'll get here in 2 days. Highly recommend checking them out for both Apple computer repairs and purchases. read more

Di-No Computers - Computers Near Me - Pasadena, California

Fast, nice, great people! Great with apple products. Went in with what I thought was a burnt mother board, they took it apart and found nothing wrong and it just started working again. They only charged me for labor. Saved my life! read more

Great customer service ! Safety procedures taken to keep everyone safe and socially distant. I've taken all my Apple products here and they are always honest and can fix anything . The best apple techs around . Thanks Di-No ! read more

Charge $10 over list price for adapters. Go to Amazon or the vendors website. And Best Buy or Apple retail stores stock computers they have to order. And NEVER go there for a battery replacement in a new (post 2016 MacBook Pro or 2019 air) machine. Go to the Apple Store. Apple will accommodate with a great price and it includes the top cover and keyboard for around $200. Over 20 year ex-customer of both sales and service. Going to Apple and Best Buy for sales and Apple Store for service. read more

These guys are awesome!!! I called Apple about a week ago since all their stores are closed and I needed to get my screen fixed. They gave me a number to their local authorized repair center since they had a 2-4week wait time and getting worse. I called Di-No computers and they gave me an appointment to drop off my phone. Their service is a bit adapt to current situation at the moment and can't really say they're "open", but they are working... I have insurance on my phone and they told me it would be ~$30. okay great! 3-4hrs: perfect! They called me maybe 2-3hrs later and told me my phone was fixed and done under warranty so no charge to me. Everyone was super helpful courteous and their work is authorized by Apple... that's why I'm writing them this review on my new iPhone screen. Thanks again! read more

Definitely a " ESSENTIAL Business" that is open. They are open during Covit-19 Even Apple call support recommended them. They are really the best. I probably buy my next Apple product here if they sell any. I have recurring issue to iPad update that would freeze my iPad and not able to restore with error msg 9 . I went in apple store before inline for 1-2 hours , restored in 10-15 mins but it was able to restore with a Mac but impossible to update or restore on my windows iTunes. Demetri was extremely helpful , kind and reassuring. Price quote was very reasonable. It was fixed so quickly without the wait. The mature guy in front of me was waiting for his Apple laptop fixed and walked out with great relief and joy saying " they really do the best job...i am so happy. " and you can see the big smile behind the face mask, lol I highly recommend this store and it is a blessing to have such integrous good business open helping general public at this critical time and not charging extra. Everyone had a great smile. Thank you so much Di-No! You guys are amazing!! read more

Excellent, prompt, reliable & fair Apple Certified Repair and awesome people too! Walk-ins are helpful- patient and knowledgeable folks with a long and even Hollywood celebrity-used Mac repair folks. They've been doing Apple repairs and sales for many years- (ck-out their wall of celeb customer headshots from 90's actors to today). Location moved- shop's now located on Rosemead Blvd not Foothill, in Pasadena, CA. read more

These dog loving techies have gotten me out of more than one major tech jam! Grateful for their friendly and helpful staff.

Always helpful and friendly. Great new space. One of the only places around that you can talk 3d printing.

If there were more than five stars to give Di No Computers, I would. I have been a long time customer and I want to share that I have always had a most positive experience with them. At all times, I have been attended to by friendly, courteous, professional, knowledgeable, and very patient staff. That was my experience, again, on October 24, 2023 when I visited about a serious email breach. In particular, I want to acknowledge staff technicians Eric and Steve for being good listeners and efficiently correcting the problem. Eric was very patient and he allayed my fears to assure me that he could correct the problem. Towards the end of my meeting with Eric, Steve joined our discussion and "fine tuned" my iMac. It's such a relief to have a computer issue resolved, but more so, to interact with competent and gracious staff. Profuse thanks to Di No Computers! read more

These people don't know what they're doing. I brought my macbook in with water damage. They charged me $50 to tell me it was unfixable, but that they could take it for parts (ie make more money off my computer). I sent it to my brother across the country and he fixed it easily. read more

My mac's speaker was broken so I brought my laptop over to fix it. Nick was super nice and ordered it for me. The new speaker was arrived quickly. He helped me to replace the new one and the charge is very reasonable. I highly recommend this store! read more

Very helpful in diagnosing and finding a solution for my ailing Apple laptop. Dimitri was especially helpful and generous with his time and advice. read more

I have an old Mac, like 10 years old, old but it looks like new, the screen suddenly boots to gray. My son brought it here. They said they couldn't fix it. Too old they said, parts not available. Okay I said, so can I get a data transfer? They said okay. Labor 135 dollars to transfer my data, and a 35 dollar diagnostic fee. Diagnosis was wrong. 170.00 dollars paid to them on 6/ 4/ 2019 invoice number 247521. Andre check in KYLE B technician. My son brought computer home opened it up and fixed it for 100 dollars. Their diagnosis: The problem: Storage DX boots to gray screen. Booting externally goes to gray screen. Logic issue per Di NO. By the way I am writing this review on the Mac they said they couldn't fix. :D Thanks YOUTUBE how to fix your MAC. read more

Good communication from the staff, I got to talk to the actual person who would perform the job. Fix working 100%. Thanks a bunch!

Excellent place they clean out my Apple lap top and left it like brand new again and is working great! Thank you

Such a friendly staff and business, which is hard to find these days. Between speaking to them on the phone and in person, they're equally professional and understanding. Very nice experience, I would trust them with all my Mac products going forward. No need to wait days/weeks to get an appointment at the apple store. read more

I've been to the Apple store in Pasadena and BestBuy but Di-No has been my go to place for all my computer needs.

These folks are fabulous! My Apple iPad mini would not hold a charge. They showed me that I was using inferior cables. They quickly got me the correct cables. While we were at it, she made sure that there was no issue with the battery itself. I wish I had got her name. Anyway, Di-No is dynomite on service! read more

Great service at their new location! I brought my MacBook in and Kyle was very patient with answering my questions and helping me replace my old battery. read more

These guys are great! Very friendly and went above and beyond to help me with my old MacBook Air. Highly professional and extremely friendly service. Wait time was short too. read more

Really glad to have found these guys. They can do almost anything the Apple Store can do for you but they're nicer, easier, and part of the community. read more