I had never eaten here before; this place was recommended by a coworker. I ordered online from their website. What followed was the worst food delivery experience I've ever had in my life:
- 5:30pm: order placed online. Web site reported 40 minutes for delivery.
- 6:30pm: I called the restaurant to ask for status. The owner told me that the wrong driver had taken my food and they were remaking it. He said it would be 15-20 minutes.
- 7:10pm: still no food. I call again. This time someone else answers, and tells me my food is ready for pickup. I tell her this was a delivery order. She says the owner will call me back.
- 7:15pm: owner calls me back and tells me the food is, once again, 15-20 minutes away.
- 7:45pm: food still has not arrived. I call to cancel the order and am put on hold for over 5 minutes. While I'm waiting on hold the food arrives. Someone finally answers at the restaurant and I tell them I want a refund. They only seem concerned with the fact that I got my food, not the experience I had. They tell me the owner will call me. I open the food and it's lukewarm.
The owner called me back half an hour later, and spoke to me in a raised voice from the start. He just kept reiterating that he uses multiple delivery services, and the wrong service picked up my food the first time, and it's not his fault. When I finally get a word in, I tell him that, even if that was the whole story, it should have taken at most double the time (80 minutes), not 3.5 times as long (140 minutes)! He refused to give me a refund, telling me it wasn't fair to him that I would get my food for free. All he would offer is to let me come to the restaurant in person the next day to eat there for free. Why he wouldn't offer to at least comp me his cost, which would effectively be the same, is beyond me. I paid with credit card when I placed the order, including tip and delivery fees, and he didn't even offer to refund that.
Conclusion: I spent $80 for food that was to be delivered in 40 minutes. It took 2 hours 15 minutes to show up, and showed up lukewarm. I'm pretty sure that they screwed up after they remade my food and put it out for pickup, where it sat until I called. Then it took another 35 minutes to get it to me. The owner refused to accept any responsibility and instead focused on his loss of having lost my original meal to the wrong driver. On top of that, he spoke to me with a raised voice and made me angrier than I've ever been talking to a restaurant. As another reviewer said, this guy needs to learn Customer Service 101. The food was pretty good and I would have given it another chance if he'd been reasonable, but I'll never eat there again. read more