Worst experience ever trying to sell my 2014 Street Glide which they claimed they wanted to buy.

Absolutely terrible experience at Desert Winds Harley-Davidson. If I could give zero stars, I would. This dealership engages in deceptive financing practices, and their General Manager and finance team are completely inconsiderate, malicious, and for lack of better words outright assholes. I was approved for financing under certain terms, but when it came time to sign, the numbers were changed--higher down payment, lower loan amount, and an interest rate that didn't match what I was originally shown. They packed payments and misrepresented the financing terms, all while acting like it was completely normal. When I called the GM to dispute it, his response was basically, "Too bad, the loan is funded, nothing we can do." No accountability, no ethics, just deflecting blame and pretending they did nothing wrong. On top of all that, they even charged me for shipping on a used bike they took in on trade. Who does that?! I haven't even taken delivery of the bike yet, and they're already acting like they've washed their hands of the situation. KEEP IN MIND I HAVEN"T EVEN TAKEN DELIVERY OF THE BIKE YET! Stay far away from this dealership unless you want to get screwed over. Their business practices are shady at best, and they have zero integrity. I was unfortunate enough to be sucked in by the charm of becoming a new rider and finally having my own bike. Even when I have a child on the way and can not afford the bike they wouldn't allow me to return it. Let alone purchase it back for a reasonable price after making money on me already. AVOID THIS DEALERSHIP AT ALL COSTS! read more

Events at Desert Wind are really fun! Lots of cool people, fun party themes, great DJs & bands, bikini and beard contests. We love Yvonne (the manger)---she puts on great events, and she's awesome! The rest of the Desert Wind girls are all adorable too. And if you came to buy a bike, the sales staff here is super knowledgeable and low pressure. read more

Desert Wind Harley-Davidson - Lethal Threat at Desert Wind HD - Motorcycle Dealers Near Me - Mesa, Arizona

Amazing sales teams and management got me an awesome deal on a street bob can't wait to come back again read more

Desert Wind Harley-Davidson - Motorcycle Dealers Near Me - Mesa, Arizona

Had an absolute blast in this place! If you're looking for a new ride, look no further! They gave me even better deal than I expected. Everyone in the team were absolutely great! Gabriel is a superb specialist! Made me feel like a part of Harley family!!! Also, Oj and Sam, managed to get me a great deal! Thank you, guys! I will be back, for sure!!! read more

Don't bother with this dealership they dont want to sells bikes. Twice I have gone in to buy a motorcycle and both times it was a crappy situation. The first time the sales person said they just got a bike in that would be great for me. I was curious and told them to let go see it and it was in the back in a where house. I asked him was there anything wrong with the bike and he said " it's in perfect condition". However, when I did see the bike I notice there was scratches on the side of the right side brake handle, and on the foot pedal and not to mention the dent on the gas can. This is when I first realized that the sales person was shady so I left. A few months later I decided to give them another chance and I was nearby so I went in and looked around. This was a mistake since I explained what I was looking and automatically the sales person steered me over to the newer bikes that were over 10,000 more than I wanted to spend. I explained that to him but he said you can finance the bike. This was another red flag so I told him let me go get my wallet and left. I will just go to a dealership who listens to their customers and not what they think a person should pay. This place is shady and should be closed down in my opinion. read more

They have a top notch Riding Academy. The coaches spend extra time and effort to try to get everyone possible to learn the essentials. Mark and crew have fantastic skill and patience. read more

Desert Wind Harley-Davidson - Start of a class - Motorcycle Dealers Near Me - Mesa, Arizona

Went to Desert Wind for the Chicano Pride Event! What a great time! Yvonne and the team were super inviting and answered all my questions. Desert Wind is super laid back, no pressure family environment! Can't recommend them enough! read more

Once the sale is over, so is the service. I was sold a motorcycle that did not have all of its required documentation. Just shy of two months from the sale and cannot obtain a proper registration. It seems that they forgot they needed a manufacturer's certificate of origin. Who knew you could sell without all of the required documents. This is why you are given the surveys before the problems rear their ugly heads. I should have known the day of the sale, none of the finance equipment would work properly. This translated in my deposit being run as credit and a percentage was added. Then the printer refused to work and we sat for an additional forty five minutes to get signed. All in all the experience has been frustrating and a good lesson. If theres something wrong after the initial sale, it will be your problem to handle with phone calls and texts that are pure lip service. read more

She's been nothing but supportive Promos every event Encouraged sales and Yvonne is the one to handle the business !! read more

I like to thank Desert Wind Harley-Davidson for the excellent service they recently provided during my recent bike purchase. Everyone was very helpful, professional, and eager to answer any questions I had. I like to give a shout out to Jerry Mutal at the sales department, OJ, Chris and the whole team. You guys are great. Keep up the good work! read more

Cole was an amazing salesman. He was kind and patient. He took his time to make me feel confident in my decision and never pressured me. The rest of the team was just as nice. So happy with my purchase read more

Desert Wind Harley-Davidson - 2024 nightster - Motorcycle Dealers Near Me - Mesa, Arizona

Dealership Dropped the ball but the Manager TC is a great manager and is doing his best to get a new deal done. read more

Desert Wind Harley-Davidson - Was the bike I tried to buy from Desert wind Harley Davidson before I was ghosted! - Motorcycle Dealers Near Me - Mesa, Arizona

So yesterday Saturday May 4 I decided to check out desert wind Harley for a softail. I was approached by sales rep Tony E and he offered excellent customer service and he communicated on point, he was showing me and my family around the place very detailed and then showed me there used and there new bikes. He then offered water to my kids and found coloring pages for my very active kids to keep them busy. I ended up closing a deal with a new softail and Tony E made the buy very comfortable and chill I felt confident with the purchase. He also went above to see that I got what was promised thanks Tony E and everyone reading this I highly recommend that you see Tony E at Desert wind on County Club Az. read more

Desert Wind Harley-Davidson - Desert Wind Harley on Country Club - Motorcycle Dealers Near Me - Mesa, Arizona

Went to the Widow Sons Poker run as a vendor for Puro Cigar Bar! Yvonne was such an amazing host and i can't wait to do this event next year! She was super helpful and so informative on everything! Thank you guys so much! read more

Desert Wind Harley-Davidson - Motorcycle Dealers Near Me - Mesa, Arizona

Not only did I purchase a bike from this dealership but I also took the beginners rider course and let me say nothing beats the the price and experience that Albert,Luz and Mark bring to the table. Just want to shout out all rider coaches and staff for helping me buy my first Harley (Ray and Gerry) and all rider coaches for helping me learn to ride and how to be more safe on the road... I will always support this dealer. Thank you! Rick Luna read more

Desert Wind Harley-Davidson - 2023 Harley Softail standard - Motorcycle Dealers Near Me - Mesa, Arizona

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Brad is the bestest! Answered all of my many questions! If you are thinking of getting a Harley, go see Brad Peterson!

I completed my beginner's riding course this Wednesday and had Frank and Doug as my coaches. With a combined total of 40+ years of riding experience our entire class was in good hands. They were thorough, patient and paid close attention to details in our riding abilities giving us tips to improve. I really enjoyed the class work but the riding experience was really top notch. I'd recommend this school to anyone looking to ride a motorcycle and get your endorsement. Thank you Mark Weiss for getting me into the class! read more

Desert Wind Harley-Davidson - Motorcycle Dealers Near Me - Mesa, Arizona

Beware of Predatory Sales Tactics and Shady Financing! I'm extremely disappointed with Desert Wind Harley-Davidson. They took complete advantage of my 21-year-old son, using payment packing and changing all the numbers when he was taken back to finance. To top it off they priced the Harley $1,500 over fair market value and tacked on an outrageous recon charge, as well as an inflated interest rate despite a 680 credit score, which should have qualified for much better terms. When we realized the unfair deal, we immediately asked them to unwind it or at least buy back their own product, which never even left their showroom floor--but they outright refused. This kind of shady business practice is unacceptable. If you're looking for a fair and honest dealership, go somewhere else because this place only cares about squeezing every penny out of you. Do your research and don't let them take advantage of you like they did to us! read more

Took my MSF course here and had an amazing experience. The coaches are so helpful and supportive. Thank you again!

This morning, I had the privilege to witness the DWHD staff standing out by the sidewalk on Country Club, hands over hearts, saying the Pledge of Allegiance. Simply awesome! Let me start by saying the staff here goes above and beyond. Yvonne (Event Coordinator) has been amazing to work with. She is the welcoming face of Desert Wind Harley-Davidson at all their events. Extremely easy and pleasant to work with as a volunteer at their customer and community events! Always a pleasure! TC (Customer Experience Specialist) truly cares about DWHD customers! Another staff member that is passionate about Harleys and the people that ride them. More simply, he has a heart for people in general! Go see for yourself! read more

If I would've known how this place operates, we would have never gone there. We took our bike there to get fixed. While we were there we had an appraisal done on it. The appraisal came back to low, it would've however paid off the loan. We took the bike and tried to sell it on our own, which is what we were told we should do, by the guy doing appraisals and a couple other employees. Today we go back there, 30 days later, and somehow the value dropped $2,500 since we were there 30 days prior. And now the guy that did the appraisal on the first place says, "I didn't do that appraisal." He's the only guy there that does this. Anyway, after talking with a few employees and the GM, they also agreed that we were being screwed over. My advise to anyone thinking of Desert Winds Harley Davidson is... run away fast and find a different dealer. Or do business here and complain about it later. I wish someone would've told us the truth and them. read more

They are rip offs they pulled the fast one on me when I purchased my bike 3 days ago I traded in a 21 for a 15 My payment was supposed to be $400 it's almost 600 they did not break down the contract they forged our name on the gap paper they didn't break down the contract to us so the payment went from $400 Tom was 600 with art without our knowledge of it and we're looking at our contract in our papers and on our gap papers they forged our name on it so that's not a legal document read more

The service saga continues its downward spiral in my reviews. About four months ago I decided I wanted a little more kick on the low end, and a bit more rumble. I didn't want to do a full exhaust replacement or a stage 2 upgrade, so they recommended pairing a set of Cobra Neighbor Haters with a K&N high flow air filter and the Screaming Eagle power commander to remap the fuel injection. Within a few days I called them back and said that the air filter was oiled too hard and blowing oil straight out of the casing all over the bike. They responded by telling me I was lugging the bike (running low rpm's) which I don't do. I had to remove it and clean it out because the oil was literally dripping out of the filter. I also said that it was running so rich that it smelled like I was sitting on top of an open can of gas. Just firing up the bike would get you high which was no bueno. They told me the mapping program was set correctly and so I must just not know how to ride a bike. Uhh, wtf do you say to that exactly. So I took it to another Harley dealer (which I will not name to protect the innocent) who advised me that while they didn't want to talk smack about another dealer, that I was correct. It wasn't running right because the Cobra Neighbor Haters and aftermarket air flow are not compatible with the Screaming Eagle tuner kit. They said they kept getting customers bringing in their bikes after Desert Wind sold them incompatible parts which they then had to unflustercluck. So I'm now down another couple of hundred bucks to get my bike recalibrated with a different fuel map from another tuner. But at least I'm no longer afraid I'm going to burst into flames if a driver tosses a cigarette out of their window on the road. read more

Desert Wind Harley-Davidson - A new Heritage Classic for me! - Motorcycle Dealers Near Me - Mesa, Arizona

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On August 13, 2022, my family made a stop at Desert Winds Harley-Davidson to learn more about the Riding Academy they offer and to browse through the inventory. Nate D. immediately greeted us once we passed the used model showroom. With a highly professional, knowledgeable, and courteous demeanor, he asked questions to better understand our wants and needs. He spoke confidently on the specs of each and every model we saw, then offered to bring us into the showroom to compare prices and specs with the 2022 models. It was in the showroom where I fell in love with the 2022 Iron 883. Nate took the time to answer all the questions my family and I had. At no point in time did we ever feel rushed or forced. Next, we met with Brittany and then Justin. With each step, the process was smooth, and there were absolutely no hiccups, lies, or pressure. We were provided with honest, straightforward information with a delivery that was consistent with the reference to joining the "Harley-Davidson family" that the brand is known for. Once the sale was in the final stages, we were introduced to staff from all of the departments and each one added to the wonderful experience we were having. The last stop was the clothing section where Nina P. wowed us with her expertise on helmets and helped me pick the right one. Aside from the excitement of the purchase, the ease of the transactions, and the staff's knowledge, the vibe of Desert Wind Harley- Davidson is inviting and comforting. Do yourself a favor and stop in. read more

Desert Wind Harley-Davidson - 2022 HD Iron 883 - Motorcycle Dealers Near Me - Mesa, Arizona

I really enjoyed having my license training and test here so I chose to buy here as well, everything was great with my sales rep Tony, however this dealership is doing some shady shit. For context I bought an old high mileage bike from them, probably something that was traded in or whatever. I test rode it and was 100% sure I liked this one and I wasn't going with anything else for several reasons. Well fast forward a month ish and I got a letter from the bank saying I wasn't approved for the 2025 nightster and I was like hmm that's funny I never applied for that bike? Then I remember one of the other salesman trying to say you weren't approved for the sportster but you can get the nightser and I said no I'm not getting the nightster, I picked the one I liked already, and only then was he like oh okay you're approved for the sportster. That whole conversation was literally within a minute. So I think he was trying to trick me and saying well banks will approve more on a newer bike because they're safer and all that BS. Had I been approved for it I fully believe he would've tricked me into buying that brand new bike. read more

The events that Yvonne Holmes organizes are always great. From the food to the games and raffles, and of course the promos and the girls, it's always a fun time. read more

Yvonne Holmes is always great to deal with for events! Very Professional and friendly.

Darrin was awesome to work with! He was super personable and we enjoyed our visit! Thanks Darrin!!!

I'm new to the area, moved out here for a last minute job opportunity with my Harley being my only transportation. Unfortunately my fork seal went bad a couple days after my first day on the job and needed to get it fixed asap so I could get to work. I called everywhere and Desert Wind was able to get me in on an earlier date than anyone else, which was a huge relief. When my appointment day finally arrived I had let them know I was only able to show up after work which was about 3pm, and also notified them that I needed my issue fixed same day. I showed up and they got the job done within a couple of hours, and they also washed my bike for free! I was beyond grateful when they brought my bike out clean and ready to go. With as busy as they are, it definitely made my day that they took care of my bike issue within the time frame I needed. Thank you Desert Wind , service team! I appreciate the help. read more

Desert Wind Harley-Davidson - My bike shortly after I left Desert Wind HD. - Motorcycle Dealers Near Me - Mesa, Arizona

This is my go-to Harley location in the East Valley. The parts guys are always helpful when I'm tinkering on my bike and they are always having fun events. Yvonne Holmes has events set up every weekend with food and games. It's great because even families bring kids in. Super welcoming. And I can't complain about the bikini bike washes! Lol. The girls actually do a really good job and take care to protect the filter etc. Yvonne's got a good crew. I recommend these guys and gals. All bikes welcome too! read more

Full disclosure I'm a customer as well as a vendor. No matter when I have visited Desert Wind Harley Davidson everyone has been friendly and knowledgeable. The events that go on (even the ones that I'm not a vendor) Small or large they are creative and fun. Yvonne Holmes and TC, the marketing team there. They are very easy to work with, very kind, and manage a great team of folks that cultivate an atmosphere of happy customers. They coordinate with local charities in and out of the Motorcycle community to put on some really fun events. read more

TC at Desert Wind Harley has contacted me regarding the tire issue I had after purchasing new Trike from them. I am happy to upgrade my review to 'almost' 5 stars as he has been very cordial and helpful in resolving our dispute. If we continue down this path for resolution I will give them a 5 star review and recommend Desert Winds for all of your riding FUN! read more

Had to check it out while I was visiting AZ. Was amazed by how big it was! The girls in the merchandise area are sweethearts!

I belong to a recreational riding group, Widows Sons - Memento Mori, AZ. We were lucky enough to partner with DWH for our annual poker run and BBQ, which was a huge success. Yvonne Holmes at DWH was integral to the facilitation and ultimate success of our event. Communication was on point, and support was phenominal. I am looking forward to our continued partnership, upcoming events, and forever friendship with Yvonne, TC, and the team. read more

Because I want to help my fellow riders out. I was looking at a Gunship Grey RoadGlide Special. I was offered the bike at $29,145 in Colorado. They offered me a red RoadGlide at $1k below that, so $28,145 for a red RoadGlide. They have a 2018 CVO in Gunship Grey. I offered $32k for the bike and they refused. Some food for thought; you can take a brand new 2022 RoadGlide Special and drop a crate motor (131ci) for ~$6300. $29k+$6300= $35k... and that bike would be more bad ass than a used 117ci 2018 CVO w/ 10k miles on it. Just because they are asking it doesn't mean you have to pay it. There are 100's of dealers in the US, plus the road trip and ride home would be worth it. Do your research first before buying a bike. Nice guys; but I'm not here to make friends, I'm here to buy a bike. Cheers!!! In response to "Timmy's" response. Deserve a two star review??? That's not customer focused. How about you'd like to "earn" my business. And please share with me the accolades that you're one of the best dealers in the country, considering I've rode across country on three different bikes to multiple dealers. Trust me, you have a lot of room for improvement. Now, your salesmen were friendly, I'd give you that. But your prices on a used CVO are not competitive. By the way, it's still for sale. And the $29k was for a RoadGlide Special, not standard. Add a 131ci and a stereo system, it's still under the price of the CVO. Paint you say? I could drop $2k on a new paint job that would blow the CVO away and still be under your asking price. So Timmy, if you'd like to earn my business on a USED CVO that's still sitting in your showroom (and with the way the market is heading, will likely be there for a while).... Let me know. Cheers!! read more

Desert Wind Harley-Davidson - Price gap on a 2018 CVO - Motorcycle Dealers Near Me - Mesa, Arizona

Would give 0 stars if possible. Leaving disappointed with the dealer's bait-n-switch tactics. We had intended to purchase a '24 Street Glide, but the dealer added $4500 to the advertised price upon our arrival. Additionally they refused to disclose their doc fee or the warranty start date. We do not recommend conducting business with this dealer. read more

Used to love this dealer. They were great. From service, parts, merchandise, and retail. Unfortunately there's been a major shift: The employees are far different and the leadership is lacking. It's too bad, I would NOT recommend this location! In fact, I would stay away. It is not what it once was! read more

Came into Desert Wind on 5th day of a 7wk cross country trip to Key west and back to so cal. One of my exhaust tip was rattling . I brought it here explained my situation. Service took care of it immediately. Stated that my airbag was the culprit. Hats off to Bryce ,TC,Eric & Matt. I was in & out quickly. These gentlemen are an asset to this dealership. As far as I'm concerned this is the # 1 dealership in the valley!! read more

Everything was awesome the sales people are amazing from Taylor to OJ being extremely helpful and knowledgeable to the sales ladies.