I completed my beginner's riding course this Wednesday and had Frank and Doug as my coaches. With a combined total of 40+ years of riding experience our entire class was in good hands. They were thorough, patient and paid close attention to details in our riding abilities giving us tips to improve. I really enjoyed the class work but the riding experience was really top notch. I'd recommend this school to anyone looking to ride a motorcycle and get your endorsement. Thank you Mark Weiss for getting me into the class! read more

Desert Wind Harley-Davidson - Motorcycle Dealers Near Me - Mesa, Arizona

Beware of Predatory Sales Tactics and Shady Financing! I'm extremely disappointed with Desert Wind Harley-Davidson. They took complete advantage of my 21-year-old son, using payment packing and changing all the numbers when he was taken back to finance. To top it off they priced the Harley $1,500 over fair market value and tacked on an outrageous recon charge, as well as an inflated interest rate despite a 680 credit score, which should have qualified for much better terms. When we realized the unfair deal, we immediately asked them to unwind it or at least buy back their own product, which never even left their showroom floor--but they outright refused. This kind of shady business practice is unacceptable. If you're looking for a fair and honest dealership, go somewhere else because this place only cares about squeezing every penny out of you. Do your research and don't let them take advantage of you like they did to us! read more

Cole was an amazing salesman. He was kind and patient. He took his time to make me feel confident in my decision and never pressured me. The rest of the team was just as nice. So happy with my purchase read more

Desert Wind Harley-Davidson - 2024 nightster - Motorcycle Dealers Near Me - Mesa, Arizona

Dealership Dropped the ball but the Manager TC is a great manager and is doing his best to get a new deal done. read more

Desert Wind Harley-Davidson - Was the bike I tried to buy from Desert wind Harley Davidson before I was ghosted! - Motorcycle Dealers Near Me - Mesa, Arizona

Took my MSF course here and had an amazing experience. The coaches are so helpful and supportive. Thank you again!

This morning, I had the privilege to witness the DWHD staff standing out by the sidewalk on Country Club, hands over hearts, saying the Pledge of Allegiance. Simply awesome! Let me start by saying the staff here goes above and beyond. Yvonne (Event Coordinator) has been amazing to work with. She is the welcoming face of Desert Wind Harley-Davidson at all their events. Extremely easy and pleasant to work with as a volunteer at their customer and community events! Always a pleasure! TC (Customer Experience Specialist) truly cares about DWHD customers! Another staff member that is passionate about Harleys and the people that ride them. More simply, he has a heart for people in general! Go see for yourself! read more

So yesterday Saturday May 4 I decided to check out desert wind Harley for a softail. I was approached by sales rep Tony E and he offered excellent customer service and he communicated on point, he was showing me and my family around the place very detailed and then showed me there used and there new bikes. He then offered water to my kids and found coloring pages for my very active kids to keep them busy. I ended up closing a deal with a new softail and Tony E made the buy very comfortable and chill I felt confident with the purchase. He also went above to see that I got what was promised thanks Tony E and everyone reading this I highly recommend that you see Tony E at Desert wind on County Club Az. read more

Desert Wind Harley-Davidson - Desert Wind Harley on Country Club - Motorcycle Dealers Near Me - Mesa, Arizona

They are rip offs they pulled the fast one on me when I purchased my bike 3 days ago I traded in a 21 for a 15 My payment was supposed to be $400 it's almost 600 they did not break down the contract they forged our name on the gap paper they didn't break down the contract to us so the payment went from $400 Tom was 600 with art without our knowledge of it and we're looking at our contract in our papers and on our gap papers they forged our name on it so that's not a legal document read more

Not only did I purchase a bike from this dealership but I also took the beginners rider course and let me say nothing beats the the price and experience that Albert,Luz and Mark bring to the table. Just want to shout out all rider coaches and staff for helping me buy my first Harley (Ray and Gerry) and all rider coaches for helping me learn to ride and how to be more safe on the road... I will always support this dealer. Thank you! Rick Luna read more

Desert Wind Harley-Davidson - 2023 Harley Softail standard - Motorcycle Dealers Near Me - Mesa, Arizona

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TC at Desert Wind Harley has contacted me regarding the tire issue I had after purchasing new Trike from them. I am happy to upgrade my review to 'almost' 5 stars as he has been very cordial and helpful in resolving our dispute. If we continue down this path for resolution I will give them a 5 star review and recommend Desert Winds for all of your riding FUN! read more

The events that Yvonne Holmes organizes are always great. From the food to the games and raffles, and of course the promos and the girls, it's always a fun time. read more

Yvonne Holmes is always great to deal with for events! Very Professional and friendly.

Came into Desert Wind on 5th day of a 7wk cross country trip to Key west and back to so cal. One of my exhaust tip was rattling . I brought it here explained my situation. Service took care of it immediately. Stated that my airbag was the culprit. Hats off to Bryce ,TC,Eric & Matt. I was in & out quickly. These gentlemen are an asset to this dealership. As far as I'm concerned this is the # 1 dealership in the valley!! read more

Would give 0 stars if possible. Leaving disappointed with the dealer's bait-n-switch tactics. We had intended to purchase a '24 Street Glide, but the dealer added $4500 to the advertised price upon our arrival. Additionally they refused to disclose their doc fee or the warranty start date. We do not recommend conducting business with this dealer. read more

Everything was awesome the sales people are amazing from Taylor to OJ being extremely helpful and knowledgeable to the sales ladies.

If I would've known how this place operates, we would have never gone there. We took our bike there to get fixed. While we were there we had an appraisal done on it. The appraisal came back to low, it would've however paid off the loan. We took the bike and tried to sell it on our own, which is what we were told we should do, by the guy doing appraisals and a couple other employees. Today we go back there, 30 days later, and somehow the value dropped $2,500 since we were there 30 days prior. And now the guy that did the appraisal on the first place says, "I didn't do that appraisal." He's the only guy there that does this. Anyway, after talking with a few employees and the GM, they also agreed that we were being screwed over. My advise to anyone thinking of Desert Winds Harley Davidson is... run away fast and find a different dealer. Or do business here and complain about it later. I wish someone would've told us the truth and them. read more

I really enjoyed having my license training and test here so I chose to buy here as well, everything was great with my sales rep Tony, however this dealership is doing some shady shit. For context I bought an old high mileage bike from them, probably something that was traded in or whatever. I test rode it and was 100% sure I liked this one and I wasn't going with anything else for several reasons. Well fast forward a month ish and I got a letter from the bank saying I wasn't approved for the 2025 nightster and I was like hmm that's funny I never applied for that bike? Then I remember one of the other salesman trying to say you weren't approved for the sportster but you can get the nightser and I said no I'm not getting the nightster, I picked the one I liked already, and only then was he like oh okay you're approved for the sportster. That whole conversation was literally within a minute. So I think he was trying to trick me and saying well banks will approve more on a newer bike because they're safer and all that BS. Had I been approved for it I fully believe he would've tricked me into buying that brand new bike. read more

They bait and switched me to get me in door. Wasted 2 hrs of my driving there and back. 2 days later they called me with "deal of the century". They got my numbers where I wanted them BUT they wouldn't tell me what the interest rate was! They actually expected me to sign on a deal without that important info. Basically, they were going to jack up the rate to get kickbacks from bank to make deal work for them. OJ is the salesman I dealt with. I need a shower! Filthy tactics read more

Full disclosure I'm a customer as well as a vendor. No matter when I have visited Desert Wind Harley Davidson everyone has been friendly and knowledgeable. The events that go on (even the ones that I'm not a vendor) Small or large they are creative and fun. Yvonne Holmes and TC, the marketing team there. They are very easy to work with, very kind, and manage a great team of folks that cultivate an atmosphere of happy customers. They coordinate with local charities in and out of the Motorcycle community to put on some really fun events. read more

This is my go-to Harley location in the East Valley. The parts guys are always helpful when I'm tinkering on my bike and they are always having fun events. Yvonne Holmes has events set up every weekend with food and games. It's great because even families bring kids in. Super welcoming. And I can't complain about the bikini bike washes! Lol. The girls actually do a really good job and take care to protect the filter etc. Yvonne's got a good crew. I recommend these guys and gals. All bikes welcome too! read more

I belong to a recreational riding group, Widows Sons - Memento Mori, AZ. We were lucky enough to partner with DWH for our annual poker run and BBQ, which was a huge success. Yvonne Holmes at DWH was integral to the facilitation and ultimate success of our event. Communication was on point, and support was phenominal. I am looking forward to our continued partnership, upcoming events, and forever friendship with Yvonne, TC, and the team. read more

On August 13, 2022, my family made a stop at Desert Winds Harley-Davidson to learn more about the Riding Academy they offer and to browse through the inventory. Nate D. immediately greeted us once we passed the used model showroom. With a highly professional, knowledgeable, and courteous demeanor, he asked questions to better understand our wants and needs. He spoke confidently on the specs of each and every model we saw, then offered to bring us into the showroom to compare prices and specs with the 2022 models. It was in the showroom where I fell in love with the 2022 Iron 883. Nate took the time to answer all the questions my family and I had. At no point in time did we ever feel rushed or forced. Next, we met with Brittany and then Justin. With each step, the process was smooth, and there were absolutely no hiccups, lies, or pressure. We were provided with honest, straightforward information with a delivery that was consistent with the reference to joining the "Harley-Davidson family" that the brand is known for. Once the sale was in the final stages, we were introduced to staff from all of the departments and each one added to the wonderful experience we were having. The last stop was the clothing section where Nina P. wowed us with her expertise on helmets and helped me pick the right one. Aside from the excitement of the purchase, the ease of the transactions, and the staff's knowledge, the vibe of Desert Wind Harley- Davidson is inviting and comforting. Do yourself a favor and stop in. read more

Desert Wind Harley-Davidson - 2022 HD Iron 883 - Motorcycle Dealers Near Me - Mesa, Arizona

Yvonne thank you for being the go to gal for the Wings of Hope charity ride New Breed appreciates you year after year

Customer service needs to improve. You buy a motorcycle from Harley and spend lots of money on one. You buy T shirt and accessories just for these assholes at this dealership to tell you that they can't help you. I rode my bike from Texas and two bolts were coming loose. I stopped by to buy some T shirts and other stuff there. Since I just needed to tie those boots up. I asked if I could borrow a tool to tighten it up or have someone help me. They flat out said no and to fuck off. I got so mad they I returned 200 dollars worth of stuff that I bought and went to another Harley. It was the guys sitting at service and parts that were the a holes. read more

Darrin was awesome to work with! He was super personable and we enjoyed our visit! Thanks Darrin!!!

Yvonne Holmes does an amazing job with all the activities she organizes and gets ready for. Kimberly Case is in charge of the Motor Clothes Dept and its always fully stocked and she offers special deals. TC is always there to help anyone finance for a bike along with Jerry and all the others. read more

**"Mixed Feelings After 2 Months"** I've had my bike for about 2 months now, and while I love being on two wheels, I can't help but feel like I've been taken for a bit of a ride, both literally and figuratively. For simply getting me on the road, I'll grant you a star. I took the Basic Rider course, which was fantastic, shout out (Nathalie and Frank)--I learned a ton, and the entire staff was super friendly. That part of the experience was great, so I'll grant you another star for this. I initially went into Harley to do the Jumpstart program since I had a class coming up and hadn't been on a bike in years. Of course, I was given the classic salesman runaround, shown a bunch of bikes, and in my eagerness, I ended up falling into buying an XL883N. The bike itself is a great starter bike--the lightweight design makes it easy to handle, and the engine size keeps me from riding outside my abilities while I'm still learning and practicing becoming a better rider. No complaints there. But now that I've had time to reflect, those excessive prep fees are starting to sting a bit. $600 for storage? $999 for prep? Really? What's worse is after waiting a few days to get the bike, I quickly realized that the speedometer was broken, and the bike was leaking oil. So much for all that "prep" I was apparently paying for. While TC and customer service were helpful and did get it fixed within a few days, I'm left wondering what exactly all that prep money went toward. If you're going to charge me close to a grand for prep, maybe at least make sure the bike doesn't have multiple issues right out of the gate? But I will grant another star since the customer service there went with ease. as if that wasn't enough, when I finally got the bike back, it had little to no gas and the oil was basically empty. Keep in mind, I rode it for maybe a mile before realizing the speedometer was broken. So, I'm left with a bike that wasn't prepped, needed more repairs right away, and came back to me running on fumes. I've given myself a couple of months to sit with it and try to chalk it up to "it is what it is," but I can't shake the feeling that I was taken advantage of with these fees. The manager even told me I could trade the bike in for what I paid for it within a year, but with the $1600 in prep and storage fees I had to pay, the shadiness of this whole purchasing experience makes me want to look elsewhere. Plus the absolute bombardment of phone calls, after not picking up a couple times, is annoying, you think you'd get the hint, I'll call if I need to talk to you. Again, everyone was super friendly and helpful, but there's definitely a bit of shadiness lurking beneath the surface that is leaving a bad taste in my mount. read more

The service saga continues its downward spiral in my reviews. About four months ago I decided I wanted a little more kick on the low end, and a bit more rumble. I didn't want to do a full exhaust replacement or a stage 2 upgrade, so they recommended pairing a set of Cobra Neighbor Haters with a K&N high flow air filter and the Screaming Eagle power commander to remap the fuel injection. Within a few days I called them back and said that the air filter was oiled too hard and blowing oil straight out of the casing all over the bike. They responded by telling me I was lugging the bike (running low rpm's) which I don't do. I had to remove it and clean it out because the oil was literally dripping out of the filter. I also said that it was running so rich that it smelled like I was sitting on top of an open can of gas. Just firing up the bike would get you high which was no bueno. They told me the mapping program was set correctly and so I must just not know how to ride a bike. Uhh, wtf do you say to that exactly. So I took it to another Harley dealer (which I will not name to protect the innocent) who advised me that while they didn't want to talk smack about another dealer, that I was correct. It wasn't running right because the Cobra Neighbor Haters and aftermarket air flow are not compatible with the Screaming Eagle tuner kit. They said they kept getting customers bringing in their bikes after Desert Wind sold them incompatible parts which they then had to unflustercluck. So I'm now down another couple of hundred bucks to get my bike recalibrated with a different fuel map from another tuner. But at least I'm no longer afraid I'm going to burst into flames if a driver tosses a cigarette out of their window on the road. read more

Desert Wind Harley-Davidson - A new Heritage Classic for me! - Motorcycle Dealers Near Me - Mesa, Arizona

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I Called Desert Wind Harley looking for a Heritage. Taylee in sales assured me they had six, 2024's in stock. I explained that I was driving 90 minutes to get there and Taylee assured that she was "looking" at them and even listed the colors. So I made the drive and when I arrived I was greeted by someone who told me that Taylee was unavailable. Really... a sales person who was unavailable ??? Then I realized that I had been lied to just to get me in the dealership. After walking the entire dealership with another salesman looking for something that wasn't there, He finally told me the truth. The bikes were not there and they never were. At this point I asked to speak the sales manager. I was taken to Shawn Robinson. He was noticeably angered and he made it clear that he didn't want to hear about my experience. Shawn was short, rude and continually interrupted me. Shawn then said "if you get upset looking at motorcycles then you shouldn't own one. Shawn heard nothing I said. Nor did he care about the way I was treated. He never offered a solution or apologize. Mr. Robinson, I have purchased two Harley's from you in the past five years. I drove 90 minutes to buy my third. Never again. read more

Poor customer service - no one there can answer the phone when you call in, I tried the service dept 3 times and the operator once phone rang for over 3 minutes then it drops the call don't even get a chance to leave a message it just hangs up on you. Bike is in for a repair and they called me and I missed the call, never left a message now I can't get anyone to answer the phone. read more

Used to love this dealer. They were great. From service, parts, merchandise, and retail. Unfortunately there's been a major shift: The employees are far different and the leadership is lacking. It's too bad, I would NOT recommend this location! In fact, I would stay away. It is not what it once was! read more

Took my basic rider course this weekend and it was awesome! Our instructors Mark, Chelsea and Greg were phenomenal! Supportive, encouraging and incredibly knowledgeable! Would recommend their program to anyone and look forward to taking more courses in the future! read more

Purchased another HD motorcycle from this store (my second) - this time a lightly used Fat Bob. Traded in a newer SG ST and I got the Fat Bob and $$ in return. They probably got the better end of the deal, but I'm happy. Recently I had to take the FB in to have the check engine light cleared and the service advisor did that for free and showed me how to do it my self - it turned out to be a low voltage code caused by the bike sitting for a few days and the cool weather - slow starting issue. Anyway, I appreciated the quick response and personal attention shown to me. Thanks DWHD for a good experience. read more

Thank you to Mark, Luz, and Nathalie, you all were very helpful with my beginner rider course and made sure we all had a safe, fun, and informational class! Would recommend 10/10! read more

Worse experience with a bike! They tried to sell me a bike that they couldn't start (bad battery), dirty as hell, bad/old tires, rusty ass pipes, worn handgrips, and leaky fork seals for $18K. They told me they would replace the tires, the battery, and the handgrips. But once I talked to the parts manager, he told me the dealership wouldn't buy the handgrips and that I would pay for it myself even if they told me it was included, and that I was better off putting in my own fork seals with a third party manufacturer (a good man!). Once I realized how bad it was, I talked them down to $12K. However, the delivery driver upon delivering the bike told me the truth about the bike and said I got ripped off. He told me I should've taken the bike for only $9K in his estimation because it had been sitting in a repo yard. I wish they were honest with me. They charged up the butthole for customer service fees and only offered water. For how much they charged, they should've bought me lunch and a beer at least! Since I live on the Indian reservation, I should've had my registration fees waived but they charged me for that shiz as well. It's the wannabe tough bald dude with a goatee who did all that! I even showed him my old contract that I did with Legends Harley to show him they were overcharging me. He didn't seem to care because they knew there were ripping me off. Above all, I'm a dumbass for buying here! Never again will I go here and I'm making sure none of my friends go here! It's stupidly ridiculous! Shout out to the parts manager and the delivery guy for being completely honest. It sucks Harley has become a part of the corporation machine that only want to suck you dry and take advantage. The sales person who helped me was courteous but I'm convinced he doesn't know any better. I don't think It's his fault. I'm sure he's a sucker just like me. Desert Wind Harley sucks! read more

T.C. Conrad and Yvonne Holmes are fantastic assets for this dealership. I have had the pleasure of working with both of these folks for nearly 7 years through the Arizona Fallen Hero Memorial Riders. They go out of their way constantly to help us have a successful fund-raising season. They are family! read more

I'm new to the area, moved out here for a last minute job opportunity with my Harley being my only transportation. Unfortunately my fork seal went bad a couple days after my first day on the job and needed to get it fixed asap so I could get to work. I called everywhere and Desert Wind was able to get me in on an earlier date than anyone else, which was a huge relief. When my appointment day finally arrived I had let them know I was only able to show up after work which was about 3pm, and also notified them that I needed my issue fixed same day. I showed up and they got the job done within a couple of hours, and they also washed my bike for free! I was beyond grateful when they brought my bike out clean and ready to go. With as busy as they are, it definitely made my day that they took care of my bike issue within the time frame I needed. Thank you Desert Wind , service team! I appreciate the help. read more

Desert Wind Harley-Davidson - My bike shortly after I left Desert Wind HD. - Motorcycle Dealers Near Me - Mesa, Arizona

TC kept his word and issue has been resolved. Thanks to TC and Desert Winds Harley for correcting the problem.

Quoted me 9k for my bike over the phone (NADA is 10k retail) and said to bring it in "we need dynas we'll probably offer you more than that in person!". Brought it in and they said they'd only give me 6. If u want to be lied to and then get 50% of what ur bike is worth then take it here. Waste of my time read more

I had a truly outstanding experience at Desert Wind Harley Davidson, all thanks to Yvonne. Out of all the girls--she's always on top of everything and puts in a lot of effort to ensure the best outcomes. At a recent event, Yvonne was the epitome of a great host. Plus her expertise on H-D is exceptional. She patiently answered all my questions and provided insightful advice that was incredibly helpful. If you're looking for expert guidance and a friendly face, Yvonne is the one to see!! read more