I placed a online order at 6:36pm, it was supposed to be ready at 6:56p. It wasn't ready at that time which was fine. My issues are that the MANAGER, Tarina(thats what another employee told me her name was) has absolutely NO CUSTOMER SERVICE SKILLS. I told her my name. She handed my order to another customer didn't call out a name or anything. They began opening up my food to check if it was theirs and after a while they were like hey this isn't ours. Then she tried to hand it off to me like I would want it. I told her NO, I want our food remade fresh. This was around 7:20 ish. My husband and older son have pre existing health conditions and we're in the middle of a pandemic so my mind couldn't comprehend the filthiness of it all. SHE REALLY TRIED TO SERVE ME FOOD THAT HAD BEEN HANDLED BY OTHER CUSTOMERS, IN THE MIDDLE OF A FUCKING PANDEMIC! I asked for a refund but being that the order was placed online she told me I couldn't be issued a refund. So I asked how much longer it would take she told me 10 minutes. In my mind, It seemed highly unlikely that an order that big would take 10 minutes to recook especially considering it had already took almost an hour for that order to be ready. I had no choice but to wait. So another 20 something minutes go by and I received more food. It was the previous food and the items were wrong. I ordered a Super Bird with seasoned fries but received a hammy sandwich I believe which is with ham, bacon and scrambled eggs. I didn't receive my egg over medium which was really the only thing I was concerned about. I went back to the counter and told the manager that my egg wasn't on my bag and also asked for the corporate number and her name. She acted as if she didn't hear me and went to the back. When she came back I asked for a refund again. I also told her she was supposed to ask for or say the name before handing food to customers. I asked for her name she told me she didn't have to give me her name! They didn't even have the decency to fix us fresh food. I had to call for another employee to get info about filing a complaint and her name. She should be fired ASAP and if I have my way she will be! $66.39 went down the drain! I didn't leave Denny's until 8pm. Imagine wasting that much time after placing an online order, having your WRONGLY MADE FOOD handed off to someone else and rummaged through during a pandemic (even if it weren't a pandemic that's fucking cross contamination) then having the same food repackaged 20 something minutes later! -5 stars is their rating from me! DO NOT ORDER ONLINE FOR THIS LOCATION! They have no concern for the health of their customers! read more

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Average Denny's. Could use better management, but can't they all. Food was good, once it came out, took a while. Had to ask for refills twice. read more

Denny's - American Near Me - Pigeon Forge, Tennessee

First was an hour wait second the salad that I orderd was brown and slimy. When asking to speak to the manager. When the manager who said her name was Angel came over she. I showed her the salad she said she would take it off and I was fine with it. But when I asked her for a refill she stated that we did not have to wait if we took ourself to waffle house. When I asked her to repeat herself because I was in disbelief. She repeated it again in a nasty attitude stateing we could take our asses to waffle house. Then as we were leaving to take ourselfs to waffle house she stated she was going to call the cops on us. I'm never going back nor is any of my family. SMH. We did end up going to waffle house it was fast and friendly service, plus the food was hot and fresh. read more

One of my favorite Denny's... always such good food and really good service. The portions are great for the price. I love the breakfast! read more

Denny's - Cinnamon Roll Pancakes - American Near Me - Pigeon Forge, Tennessee

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This was by far the best Service my husband and I ever received. Thank you so very much to Samantha and Matt. You guys are the best.

On late of the night in Pigeon Forge we have decided to go over at Denny's as almost every restaurants were closed that's closest to the hotel and Denny's were luckily open as we were looking for something to eat for dinner so Denny's was it. It was five of us as a group went over to Denny's to order some dinner, I decided to order something that wasn't on the menu so I ordered gravy on the biscuits with sun-up eggs on the side along with hash browns. The rest of the group ordered some kinds of dinner-type foods so I was the only one who ordered breakfast for dinner I believe and everyone's foods were expensive but mine weren't as it only costed me four dollars for my plate. The gravy on top of the biscuits were very delicious, probably one of the best gravy & biscuits I have ever ate in my life because they are my favorite foods of all-time, I wouldn't exactly say it's my overall favorite because my favorite is my mother's but I can definitely say that the Denny's gravy & biscuits is probably #2 gravy & biscuits I have ever ate along with their delicious sun-up eggs and hash browns which were fried to the perfection. Once I took a bite of the gravy & biscuits, that was it and I was out there in the dreamland so that says a lot of how much I really loved their gravy & biscuits. Now to the service, the waitress who served us were very friendly but what bothers me the most was that an employee in black shirt which I am assuming either a supervisor, manager or chef who constantly following the waitress every time the waitress came back to us to make sure that our dinner were pleasurable. That employee who were constantly following the waitress that serves us, just stood there staring at us with a natural face and by that I mean just standing there with straight face while staring at us while the waitress checking up on us or bringing over some foods or refilling our drinks and other things which was annoyingly uncomfortable read more

Denny's - Denny's gravy & biscuits with sun-up eggs and hash brown on side. - American Near Me - Pigeon Forge, Tennessee

I'm not sure what has changed since the last reviews, but our experience at this Denny's was great (as great as Denny's gets). The manager came by several times and helped clear empty plates away, she was very nice. Our waitress was also prompt and nice, food came out hot and just right. Place was very clean. Granted it was 1am but it was still fairly busy and everyone was pleasant. read more

Denny's - Lumberjack slam, perfect! - American Near Me - Pigeon Forge, Tennessee

The service was not good and our waiter was rude they messed up our food eggs was over cooked they bout knocked our baby over coffee wasnt warm didn't give refills read more

DON'T WASTE YOUR TIME HERE! Actually should be 0 Star. Walked in to nobody eating in the restaurant. No body can to seat us. Smelled funny. Went to the Cheddars down the road. read more

During my recent visit to pigeon forge we ate here twice. The food was great and the service was awesome. My nephew EJ said this was a 5 star restaurant and I agree. read more

Our server Casey was very attentive and sweet. She remembered all of our orders without even writing it down. We went to a lot of overpriced restaurants with bad service in pigeon forge and this experience was refreshing. Food was good and a great price! read more

I ordered the omelet, hash brown meal and my son ordered the T bone meal. Several people arrived after us but got their food first. My hash browns were burned, both the omelet and hash browns were greasy. The pancakes were so cold the butter wouldn't melt. There was clearly a difference in my potatoes and my son's. I sent mine back, when the second plate came back it was just as greasy. I asked if they knew how to cook without all the grease. I just had enough told them I didn't want it either. They did take it off the bill but we went there to eat together, not have to send food back and still get nasty greasy food the 2nd time. Would give 0 stars if I could. read more

Denny's - My plate of food, greasy and burned - American Near Me - Pigeon Forge, Tennessee

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I honestly don't really know what to say about this place. We came on New Years Eve, around 11pm and it took them a long time to bring the food. They ran out of several food items too and when it was time to pay I almost couldn't find someone to process the bill at the cashier. I can't complain about my food because it was good. Then we came in a couple of days later to buy a soup for my baby nephew and they didn't have soup, even at 1pm in the afternoon. Also, when we came in the first time to the restaurant, it took a while for them to sit us down, even though there was no one else waiting. I wouldn't recommend this place. read more

My husband took me to Tennessee for my birthday. The first place we went to was Dennys. Our waitress was Virginia. We loved her. She was so friendly and took our order swiftly while still chatting with us. She checked on us numerous times during our meal always smiling. The steak we ordered was so tender and juicy (better than any I have had at a steakhouse) and came out in a timely manner. We ate at Dennys for 5 days straight, sometimes breakfast and supper and we requested Virginia as our waitress every time. We want to thank Dennys and Virginia for making my birthday trip so enjoyable. We can't wait to go back and yes, Dennys will be our first stop :) Thank you Virginia Brenda & Joey Pierce from Swansboro, NC read more

Slowest service I have ever had. 45 min to get my order and it was wrong. They only made excuses and made no attempt to correct the problem

The place was great. We (a family of 8) were only in the area 4 days and visited twice. We had the same waitress both times. Casey was awesome! She was very attentive and sweet. She knew what we wanted before we even asked for it. The first time we went it was between meal times and the place was pretty dead. She was bussing tables in between and just singing up a storm and really enjoying her job. The second time the place was packed but she was still just as attentive as the first time 2 days previous. She recognised us right away and asked if we were having the same thing. When we said yes, she remembered exactly what we wanted right down to the drink choices and the extra crispy bacon. Two of the orders of eggs were undercooked, but new ones were cooked and returned to our table within minutes. We will definitely be back the next time we visit. Ask for Casey next time you visit. read more

Very pleasantly surprised. Wait was short and service and food were all FANTASTIC! Thank you Casey T for the best service. We will be back. read more

This place always has great food and good, fast service. Best place for a late night snack or meal if you've been on the road all day.

Food was average. Service was poor. 55 minute ticket time. I spoke to the manager on duty and explained to him about the long wait he claimed my wait was 28 minutes. I corrected him and told him don't tell me what time she put the order in. I know what time I arrived (10:30). Food arrived at table at 11:35. I went on to tell him that an eight top sat down after us and was finished eating as we received our food. No second chances at this Denny's. Plenty of competitors on the parkway. Save your aggravation and go somewhere else. read more

Service was bad, staff was not friendly , not rude but not welcoming. it's also freezing inside. my food was alright but i wish i just went home and had cereal or something. read more

I'd love to give them a 5 star review however I can't. Our server kelsey was amazing she explained they were short staffed but you would have never known all of the servers did an amazing job and were all upbeat even after I witnessed our server along with another server getting screamed about by the general manager Maryjoe on 2 separate occasions in the dining room for myself and every other customer in the restaurant to see and hear. Maryjoe was completely rude to her servers along with multiple tables I witnessed her seating. read more

My family (my wife, our 7-year-old son, our 3-year-old son, and I) tried to eat here for dinner on Wednesday, April 3, 2019 around 6:30 PM following our day at Dollywood. The place wasn't that crowded and we stood at the hostess stand for about 10 minutes. During this time, there were a couple of employees behind the main counter and one server who entered the dining room. Not sure how they didn't see us, when we had two noisy boys with us, and I swear their eyes met mine, but no one ever came over to seat us. We got irritated and left to take our business elsewhere. I don't think we will be back! read more

On vacation from Ohio September Tuesday 24th 2019 decided to go to Denny's for breakfast the hotel was a little busy. The waitress was nice and friendly wasn't very busy so I ordered the Gand slam eggs bacon sausage hash brown pancakes and hubby ordered an omelet hash brown toast .little dish gravy on the gravy the food was warm the toast hard wasn't very impressed with it.... let's just say we eat at the hotel room the next 2 mornings!!Much better breakfast sorry Denny read more

Food was soggy. Was told that we couldn't substitute any sides on our meals because of financial issues within the company, didn't realize it mattered if I wanted some damn hash browns instead of eggs, and then had to wait forever to pay because there was apparently only one person in the building who could run the register. Felt like my seven dollar tip was more than generous for the attitude that our server had and the way everything was handled. Don't go here if it's evening time, it won't be pleasant. read more

Boy has Dennys changed! The new menu did away with seniors choices. No more breakfast skillets, and very limited choices. Big mistake! Won't be back, has gone downhill. Prices went way up also. read more

Was in Denny's 7/4/22 and had breakfast, Natasha was our waitress and she did a fabulous job asking if we needed anything, refreshing our coffee. read more

On a tourism level and standard costumer service, most definitely not on point. Our server did great, although there was no silverware or ketchup on the table and was lucky to get their monster 64oz bottle of ketchup from Kroger. Restaurant is dirty, there's no greeting neither at hostess stand or at the table. We were asked "how many" then hand signaled to come on back, lady drops menu and walks away. I was facing the kitchen the whole time and not one person wore hairnets in kitchen male or female cooks. Servers in general were "slammed" with les then half the restaurant full. read more

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Well it started off with a 35 min wait last night about 1030 pm and we didn't mind to wait well when we got seated we ordered and waited about 35 to 45 mins for our food and when we got it it was cold and the server said the cooks were backed up with Togo orders there was only a handful of people in the restaurant idk what the cook were doing but they dint know how to cook food in time with the other food so everything comes out hot! read more

Bryan is the best manager ever! He took care of us with super speed. We are so glad we came here tonight! read more

No A/C!!! Sat in a booth for 20 minutes before being waited on. Honestly it became a game and bet as to how long I would sit and wait. Staff didn't seem to care. Asked on waiter if he could take our order and he said "no" and walked off. Finally someone did come over and took the order and the wait for the food was abysmal. Next time, McDonalds get the business. read more

When you go to a Denny's you expect a specific kind of experience. Nothing outstanding, but it's simple enough that they should be able to get it right well enough that you leave full, satisfied, and not much lighter in the wallet. Service was slow. I blame this on the kitchen, since when we got the food itself, it was all right. But the waitress never bothered to clear the table of empty stuff, so we were left with a tall pile of stuff by the end of the meal. To be fair, she did keep our drinks full, which was nice. But I was looking for the table to be clearer. The only reason I gave it two stars was because the manager gave me a discount when I told her how disappointed I was in the experience, which was the worst I'd had in Tennessee or Kentucky. read more

We arrive before they open and so we wait. A lady comes out and says she is waiting for her manager and a cook because she can't open until she has both. A lady that was also waiting called and they said they had no clue when they were going to open and just hung up on her. So we left because we were not sitting there after they were supposed to be open since they said it might be at least an hour. read more

We go to this Denny's every year multiple times while we are one vacation. This year by far was the worst we have ever had. We are a family of four adults. It would take up to 30-40 min to get our food and when it did start coming out it was at all different times (my dad was almost done with his food before I even got mine) and every meal was missing something. The servers were GREAT the kitchen needs help. read more

The food was better than expected and the entire staff was super friendly! Will definitely stop by again next time in Pigeon Forge

Had dinner here tonight since we are staying behind the restaurant, and my only huge gripe is the place was super dark inside and the cooks were screaming in the back I guess goofing off, and this place has some serious acoustics that made it so loud it echoed. Our waitress was super attentive and friendly, food came out fast. It wasn't the greatest, kids chicken nuggets were a little over cooked, but still edible. The salads were great and fresh. I ordered the sirloin steak well done, but it came out medium well. Not too big of a deal really. The potatoes that came with the senior country fried steak were dry and not edible. Typical dennys style except we were missing the hangover that usually comes with this style of food lol read more

Horrible customer service. We went in hungry and tired. We were seated immediately but it was all downhill from there. We eventually were provided with drinks and then the waiting continued. We waited and waited and waited to order. 3 other couples were seated after us and their orders were taken as we continued to wait. We just left. The staff was extremely disorganized and the place looks dated and dirty. read more

The food was good but everything else was terrible. Over half the tables In the restaurant were not bussed. We never got drink refills. The server never came back to check on us. We stood at the hostess stand 7 minutes before we were seated. And we stood in line 8 minutes with no one at the register to pay. And the bathrooms.....disgusting. read more

This Denny's is hitting all the marks! The staff is so nice, it's very clean and the food was amazing. I won't lie, we only stopped here because it was late and it was one of the only places open but we will definitely be going back more often. read more

I had to write this review while I was sitting in the restaurant!! This place is that PATHETIC!! cannot believe a food place cannot get orders right at all.... Bad rotten food was served as side! Wrong food three times....after waiting for 1.5 hours.... Avoid it at any cost. There are a lot of food places around which will serve you faster! Never been this upset with a food place ever!! There were 12 people and we were given one old server who was slow and rude. She actually said "tell me which salad you need there are three of them waiting in the kitchen. I'll grab it for you" WTF who says that to a customer!!!!!!! P.S. The one star is for No Bill for our drinks and "wrong and bad food" read more

Service not so good. That made up for their service. If you're thinking about ordering grits, here today. Don't! read more