We went on a Saturday early evening and although the place was almost empty, we got asked if we had a reservation.... Umm I don't think we needed one. No wonder they are closing but we are still sad about that. We waited for about 7 minutes for someone to approach our table! When she did, she immediately apologized took our drink order and told us to pick an appetizer on the house! Now that's how you handle that situation! And the reason for the 4 star review. We actually got the pepperoni flatbread pizza for our appetizer and I am so happy we did because it was so yummy! I was pleasantly surprised honestly! Both of us got Burgers with fries and tots which were really good too! The waitress really made our visit special after a bad start to our dinner! Hopefully we will be able to get back before they close for good! As huge music fans we enjoy the music and decorations throughout the restaurant! Come on! They have The Rev's drum kit in there!!!! We're going to miss you guys! read more

This place is so complicated for me; I see it both as from when I was a child going before a night at the Comedy Barn, and as my more recent experiences as a fully grown adult! As a child, it was a bit more well kept and almost majestic, but I could tell this most recent visit that the building interior and exterior could use some work. Otherwise, the live entertainment was incredible and food was exactly what I expected, and that's exactly what I needed for my nostalgia trip up to Gatlinburg and Pigeon Forge. Service was a bit spread thin and upon entering the restaurant there were no hosts to let us know where to go or wait for them; very strange entrance way. We started walking to the right of the host stand, met immediately by a gentleman running up. Servers were also stretched thin, but much friendlier! We're frequent Smoky Mountain visitors, and may be back but with all of the local and less corporatized options you reading and I have to enjoy in this glorious town and region, I wouldn't be surprised if we didn't return until we have kids. Cheers friends read more

Hard Rock Cafe - Live music, very loud but jazzy vibes are - American Near Me - Pigeon Forge, Tennessee

I already knew I thought Hard Rocks were overpriced, and although I like rock it is not a new religion for me, but we were hungry and tired with this place across from the hotel. The grilled chicken sandwich , with tomato cucumber salad, were both very good, my expectations were exceeded. Service from Henry was excellent. read more

Hard Rock Cafe - American Near Me - Pigeon Forge, Tennessee

We got to Hard Rock around 8:10. We didnt realize they close at 9 but as soon as we stepped in everyone was so friendly and greeted us. Reassured us it was ok we were there that late. We had a Caesar salad with steak, a kids pizza and a steak with potatoes and vegetables. The kids ate all the pizza, I wish I had just got a plain salad (it was great even with the steak), and my husband and son split the steak! It was pricey but it was great! Would definitely come back! read more

Hard Rock Cafe - Steak and potatoes - American Near Me - Pigeon Forge, Tennessee

Typical hard rock restaurant. Staff was friendly and there were some cool items to check out. This location is on the smaller side and closed pretty early for a popular spot (10pm). Plenty of parking and the food was good. Not cheap. 2 app, 4 sodas and two drinks (ones a special) cost about 80 bucks. read more

Hard Rock Cafe - American Near Me - Pigeon Forge, Tennessee

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We had really bad service, and they've also changed their menu quite a bit from our last visit. It seems like they lost some quality too. I love hard rock, but this visit wasn't great. I love the aesthetic of the restaurant though! read more

We got burgers and a chicken sandwich. Fajitas and chicken wings. The food was really good. Service was outstanding. We ate outside because we had our dog. They treated us and our dog great. Will definitely come back. read more

I have been here many times but it's definitely changed. It's not as decorated with as much music history as it used to be. Besides that the food was good. We all tried their burger there offering to be put on the menu for all Hard Rocks. Our server was the inventor of said burger. She was great and really took good care of us read more

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We ordered their dinner takeout once, tried their chicken burger and lengadary nachos. Both were pretty good. The chicken in the burger was tender. Nachos came with huge portion. The flavourful beans taste in the nachos were really the soul of the dish. read more

Hard Rock Cafe - Chicken burger - American Near Me - Pigeon Forge, Tennessee

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Food, Service and memorabilia were great. Kandi, our server was awesome!!! Let's not forget about the ambience.

They put lettuce in my Coke Zero. The server, when informed, told me I could "keep it without charge." The televisions were playing some questionably sexual content, and the bathroom was haunted. Can't really complain much about the ATM though. Overall, I give this one 5 stars out of 5. read more

Hard Rock Cafe - Coca-Cola Zero w/lettuce - American Near Me - Pigeon Forge, Tennessee

We had a group of five and Jessica handled everyone with ease, even one of the members of the group that is rude and obnoxious, she handled him without hesitation. She knew his impatience and served him first and quickly. If I was to come back to PF I would ask for Jessica to wait on me. The food was delicious. My husband had The Classic Smashburger and I had The Southwestern Salad. read more

Hard Rock Cafe - American Near Me - Pigeon Forge, Tennessee

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So we had dinner here on June 22 at 7pm. I forgot our servers name but she was really awesome. I want to give a shoutout to her our reservation is under Miller for 3 on the 22nd of June. Anyways, we arrived a tad bit early so we visited the rock shop first to kill some time. Once we were seated we were greeted by our server immediately and got us some waters. I got me some long island iced tea ofcourse in their souvenir glass. I was bummed that they were sold out of the mason jar but the compensated and allowed me to get the other souvenir glass of my choosing. Food(5/5): Appetizer: One night in Bangkok Spicy Shrimp Highly recommend if you love seafood. Not to spicy just perfect enough spices on the shrimp Margherita Flatbread: another good choice for a meal. My mom had this as her entree. Entree (5/5): Steak Fajitas: I wasnt able to taste this but my moms husband enjoyed it very much. Swiss Mushroom burger: I ordered this burger and I finished every single bit of it. This burger was really good and was cooked right. For the first time, I've been to a hard rock cafe that actually has great food and great service. One thing I also enjoyed is they encourage you to walk around and check out their memorabilia's and my god they have plenty of them all over their walls. All in all an amazing experience. read more

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The service was great! The food was fast. I had a steak with mashed potatoes. The ambiance is always great at Hard Rock Cafe, they always say take a walk while you're waiting on your food which makes the wait well worth it for the food. Sad this was the first time that I was distracted by the scenery and forgot to take pictures of my food. Best part is that there was not much of a wait when we stopped in for lunch. Our server was very nice and very attentive. But don't take my word for it stop in and try the food for yourself. read more

Hard Rock Cafe - American Near Me - Pigeon Forge, Tennessee

The first indication this was going to be a bad experience was the amount of cars in the parking lot... not many. The service was terrible, the food was terrible, the drinks were terrible. The margarita was the worst I have ever had, it was not even margarita mix, it was just sweet and sour and lime, it was awful!! I took the drinks back to the bar, the bartender pretended she was going to make a new one, pretty sure she just put a fancy toothpick in it and sent it to the table. We ordered a ceaser salad add steak, a Cobb salad came out. I pointed it out to server that the wrong salad was sent out, she was indifferent... I asked her what she put in, she looked at notes and said ceaser....again indifferent. I ordered the shrimp from Bangkok, it was extremely overcooked it had been sitting in the window forever. It has been a long time since I have had a dining experience like this. I can see they only make money at this franchise in the summer when it's packed and people don't have a choice. How can you screw up a Hard Rock this much??? read more

Early evening in March. Very few patrons. We were only ones sitting at bar. Bartender was good. Wine was on expensive side for short pour. read more

Hard Rock Cafe - Dolly Parton statue. - American Near Me - Pigeon Forge, Tennessee

The atmosphere was not it and I've been to a lot of Hard Rock cafes on the east coast. My husband and I got here at 7:00pm on a Sunday night and it was not busy at all. They had 2 servers in the entire place, we waited 47 minutes for just our appetizer and for one drink at the bar. Once we got our food is was not worth the price or wait by any means. Extremely disappointed. read more

We had two dogs and sat on the patio. It was a beautiful evening! The burgers were good portions and tasted great. The fries were salty and crispy, and our pups even had a special meal (free!) made just for dogs, which was awesome. We loved that everyone was really friendly and chill. Kaytlyne was our waitress and she was fantastic!! Thanks to Kaytlyne for a wonderful time! Would definitely eat there again if in the area. read more

Waiter was friendly but if you have been to one Hard Rock you have been to them all. The people who worked there were very friendly. The food was good. Not outstanding but it was easy to get in with a party of 6. The drinks were nice and strong. Kudos to the bartender!! read more

We liked our food and the atmosphere was great! The restaurant was clean and well kept. Our server was prompt and friendly. I thought the prices were ridiculous! The nacho's were great and my daughter liked the pie she had. I made the mistake of order a drink that's pictured in a mason jar and instead it came in a high ball glass. In the menu they had a picture of Messi the soccer player which is odd since he's not a musician.... I think Hardrock is having an identity crisis.... read more

Hard Rock Cafe - Why are they having a promotion with a soccer player? How about a musician or band?? - American Near Me - Pigeon Forge, Tennessee

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This used to be our omg we have to go to all of them back in the day :P now we're old and practically food snobs but we were in the area and wanted to do something fun, touristy and our son would enjoy it. Service was great, hard rock is always cool and the gift shop was fun. Food was pretty good. Whatever mocktail I had was delicious. read more

Hard Rock Cafe - American Near Me - Pigeon Forge, Tennessee

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Hard Rock Cafe Pigeon Forge is a beautifully designed and spacious restaurant, and worth taking in a meal when visiting the Great Smoky Mountains and Pigeon Forge area. I absolutely love the artist murals up on the walls along with the memorabilia that Hard Rock Cafe is known for. For food, we went with the HRC nachos, southwest chicken bowl, fried chicken sandwich, and impossible burger. We all agreed the food was delicious. I was quite impressed with a few of the new menu items. The fried chicken was a generous filet cooked to perfection with a little bit of a kick in the seasoning almost along the lines of the Tupelo chicken tenders. The southwest chicken bowl was also a great new option, hitting all the right flavor notes. Service by Brandy was friendly and perfectly paced. The manager, Hillary, stopped by and made sure we had a great rocking time, and definitely made us feel special considering we were celebrating a birthday, and had 2 globetrotting Hard Rock visitors in the house. All things considered with the great atmosphere and delicious food, this Hard Rock Cafe is one I'd recommend a visit to. read more

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My family and I had a reservation Christmas Day and were finally seated after waiting 45 minutes. The hostess said that there was a long wait because "no one wants to get up from their tables". Once we were seated, we immediately put our drink and food order in since we had plenty of time to look at the menu prior to being sat. It took 20 minutes just to receive water and soda and another hour and a half to receive our food. The service was awful but our server seemed to be the only person working there with any sense of urgency. I don't fault her for her lack of service since she was running around the restaurant running drinks, food, taking orders and dealing with angry customers. However, I noticed other servers spending 10+ minutes chit chatting and sitting with tables. I didn't get her name but she had split dyed hair with tattoos and piercings. She was very nice and understanding, so I feel bad that she was put in a position where she had to be the brunt of everyone's frustration. We all ordered burgers which were for the most part pretty decent. However, my sister's burger was completely stale and tasted off. Later that night she was retching over the toilet for hours. I thought maybe we had a bad experience because it was Christmas Day but after looking at other reviews and seeing people had similar experiences, it has to be a management issue. We spent a total of three hours at that restaurant, which is the same amount of time it took for us to drive here from Nashville and around the same time it took for us to fly here from San Diego. I would highly recommend literally any other restaurant in the area. read more

Enjoyed a terrific late lunch at Hard Rock Cafe in Pigeon Forge. We made a reservation on Open Table, and despite arriving ~45 minutes early we were seated in ~5 minutes. Harry, our server, came over right away and was very friendly and communicative. Throughout our time he was extremely prompt, kept our drinks full, engaged friendly with our kids, and overall added to our experience. One of the managers even came over to thank us for reserving a table on Open Table. The food was great, and we look forward to coming again next time we are in town. read more

We loved our visit ! Our server , Brandy , was super awesome and I loved her energy . She had her hands full dealing with several large tables but she was always attentive to see if we needed anything . I got the southwestern bowl and it was fantastic ! Kudos to the chef , the chicken was done perfectly . To top things off , the manager came over to introduce himself and asked about all of the hard rocks we've been too . Just the best service all the way around . Keep on rockin'! read more

Lot of empty tables in the floor and a wait time. Not sure what the hold up was getting a seat? Waitress was polite and food was good. Live music not really rock... a bit Coffee Shopish. Music was ok but it is called the Hard Rock Cafe and would have preferred to hear some Rock! read more

We had a great meal here. They had gluten free options and our server was very knowledgeable about gluten free options on the menu - even told us about GF tator tots not in the menu, although I didn't try them. I thought the music was too loud, but I also don't like loud music or R&R. Overall, great experience and we would come back! read more

The food is amazing and Jessica our waitress was amazing! They even give you some free things if you tell them it's you first time there. The manager Nicole Smith is awesome too and she is so nice to us. read more

Hard Rock Cafe - They all signed a card even the chefs! - American Near Me - Pigeon Forge, Tennessee

Great experience! Restaurant was clean and well kept. Wait staff were very friendly. And the food was great! Will be back read more

Hard Rock Cafe - Fajitas and a steak - American Near Me - Pigeon Forge, Tennessee

The service was good. The ambience is cool, pretty much what you're paying for, the food and drinks are overpriced and we had 4 people at the table and only 1 enjoyed their food. My chicken sandwich tasted like it was a few bites from salmonella or a toilet, was a weird texture. Wouldn't recommend unless you are just going for a drink that you don't mind paying $15 for and to look around. read more

We had a nice dinner at this Hard Rock Cafe. The live music was really good and the food we ordered was very tasty. We had both the Chicken Sandwich and Burger by Leo Messi, also the shrimp and a couple of drinks. The service was okay, nothing out of the ordinary. It was my first time at this location and looked really nice. read more

Hard Rock Cafe - Messi Chicken Sandwich - American Near Me - Pigeon Forge, Tennessee

In Pigeon Forge for the Mustang Show. Mustangs gathered in Hard Rock's parking lot. Been here for four days and the BEST meal was at Hard Rock. Our group had ribs, grilled chicken with macaroni and cheese, and burgers. FABULOUS!!!! Will definitely eat there again. read more

Very slow to the food, but had very quick service. The ambiance was nice, but the music was not to the ambiance at all. The food was the most basic burger I've ever had, and I only had 6 choices for food. But I would recommend this restaurant to people who like music like random 80s rock. read more

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We had an awesome dinner tonight. Food was great! Service was great and no waiting! Jacquelyn was our server and not only was she fast she is very personable! Jacquelyn is an asset to Hard Rock! read more

We had Kaytlyne the bartender and she went above and beyond. Making sure to still engage with us but allow us space to talk to each other. She is funny and gorgeous. The food was honestly so good. I had the margarita flatbread appetizer and my SO had the mac and chicken cheese pasta that he ate every bite of! read more

Ventured here for dinner because other places had too long of a wait which is expected for such a busy touristy location. Loved our server, Sam. She was great and efficient. We enjoyed the strawberry basil lemonade......very tasty. The loaded tots were awesome, but I was pretty full afterwards and really didn't need to order an entree. Enjoyed the ribeye for my entree which was good.....cooked properly....no complaints. Great atmosphere. Great service! read more

Friday, September 19th, we made a reservation for 15 people to celebrate three (3) birthdays during our family vacation. The entire party arrived, we were given a waitress ( I don't recall her name but Ms. Tina Wilson will know her name.) We all got seated and the waitress arrived at our table, as soon as she arrived at our table she appeared annoyed and rude. (No one had spoken to her yet.) She said, she was going to take our drink orders, Melissa one of our birthday people, started to say we can tell you how we are divided the checks, she snapped at Melissa and said "I'm taking your drink order", rudely. Melissa said, I was just trying to help you out with how we were paying. She snapped at Melissa again, I'm taking your drink order. By now our birthday girl (who was also paying for most the people, was extremely upset. The waitress returns, with drinks, makes several trips, then snaps at Melissa and tells her to move the other drinks, she has 3 drinks in her hand to sit down and the other drinks are in her way. Melissa's daughter, 6 asks the waitress about something on the way and she raised her voice and said I'm trying to deal with drinks, I have 3 in my hands. The whole party is livid. Then she comes to take our orders, as people are ordering the food, she is rudely making comments, like are you getting the fires with that? What side do you want snapping at people. Melissa's husband goes to order the chicken mac and cheese, the waitress rudely says you don't want that it's spicy. They said thanks for letting us know. Melissa's Husband said, I'd still like it, the waitress says no you don't. As she took the other 15 orders, she was not listening to what we were trying order, she was more telling us what to order. While she was taking the rest of the orders, I got to the gift shop to buy something in memory of my dad. I'm speaking to the cashier about all the Hard Rocks, I've been too. She news and trying to learn the register, I'm in no rush just chatting as she learns, I asked her if they take AAA discount like before. She said, she was unsure, as we are talking the GM Dennis walks up and rudely asked her in there is a problem. I asked if they took discounts for AAA, he doesn't say anything, if not I asked do you take AARP for Military, GM Dennis snapped at me and said you cant use all 3. I didn't even bother to respond back, that was not what I said. He approached the register nasty before the conversation, my reaction it's not worth wasting my time saying I didn't say that when he was already a complete jerk. He walked off from the register, the cashier was still having issues so Ms. Tina walked over and helped us all out. She was very kind and patient with the new cashier and me. Dennis came back being rude again and saw Tina was fixing it and walked off. When I get back to the table Melissa is almost he tears, it appears our waitress started jerking the menus out our party of 15 hands after we order. Melissa purposely help on tight when she tried to jerk hers. That was the last straw. Melissa went over to Dennis and Tina while they were setting up for a party and stated we were leaving, we'd like to pay for the drinks and appetizer we order but we were not going to be treated like this from their staff. Dennis told her we could not leave rudely. Melissa stated we were paying for the sodas and appetizer and leaving. He stated we were not allowed to leave because he had placed our orders. He finally agreed to give us a new waitress. Dennis was an absolute jerk. Tina came over very polite and got us a new waitress Jacquline. We told Tina we were celebrating 3 birthdays until this fiasco started and it ruined our whole evening. We talked about how I have been to Hard Rocks all over the USA, collected the bears and had never been treated so shitty by a waitress and General Manager. We all stated we would never be coming back to a Hard Rock again. Two people ruined the Hard Rock name for all of us and 3 birthday celebrations. read more

Amazing attention to our daughter's severe allergy needs. The waiter was outstanding and brought the manager/owner to our table to personally discuss how they would guarantee our daughter's safety. Thank you so much!!! read more

Slow service. Overpriced microwaved food. My husbands food was ice cold and servers response was "i think our microwave is broke" umm $25 Mac and cheese cooked in the microwave. The guy up front didn't even care. Agreed that the food is cooked in a microwave. A simple soft drink took 10 minutes. read more

We used open table for our reservation and had no problem being sat on time. My son wanted something that is no longer on the kids menu and they were more than happy to accommodate. The food was great, service was friendly and great, we will be back! read more