This is a good store that has improved over the years. When you come near the counter there is now a shout out "welcome to 5 guys" or some other greeting. If you used their App to place an order... in the old days you'd stand in the pickup area and hoped someone would acknowledge you. No more as the employees seem to be waiting and watching for pick up order customers. The food... Very Good. Always a predictably good burger made as I ordered it. Even their dogs are very good. Spendy yes... but you'll likely remark "this is good" after your first bite. Writing this review has me thinking I need to order some 5 Guys... it is lunchtime for me. read more

Fast and friendly service. Excellent tasting food. Nice air conditioning. Clean atmosphere.

Very clean atmosphere. Food was fresh and delicious. My only issue is how expensive it is. The service was amazing. The staff were all very friendly and went above and beyond to make sure we had everything we needed. read more

Perfect cheese burger after a late night!! Of course the fries were da bomb! The burgers with the works & jalapeños was great and you get as many toppings as you need for free!! read more

The entire team was amazing, full of positive energy, smiles, and top-tier customer service. You can really tell they care about their guests. A special shoutout to Ms. Ernestine you are the absolute best! Your kindness, professionalism, and warmth made our visit unforgettable. read more

Yes, it's true, food is expensive BUT so worth it. The food (cheeseburger, hotdog and fries) and service is great. Will always go back.

The service was good! workers were nice and the food was delicious! Space was nice and clean.

it's always great I come in at least once a week. And if you had a store in Newport, TN it would be two times a week. It's that good love it and the employees are super nice in Pidgeon Forge, TN always have a hello and a smile read more

The best burger I've had in a while. Very polite workers. Definitely be back. Store was clean and tables cleaned when customers leave. Thank you for a great experience read more

Five Guys is so good, especially this location. My main issue is with the price, but other than that, the food is very good. The service is good, and it is themed like every other Five Guys out there. read more

The place is quite good and the food is good. The service is decent too. One downside is that the food is incredibly expensive. But, in the end the restaurant is good! read more

Talk about southern hospitality... it was 20 minutes before they closed and they still treated us with a smile and kind words. We were so hungry and so many other places were closed when we drove by.. first time getting a burger here but so glad they were open. Got the little cheeseburger and a large fry ( easily enough for four people - which we did share with the others with us). Burger was delicious and fries prob some of the best I have had... Would like to thank the team that worked tonight for the delicious food and friendly service! read more

See all

Stopped in for dinner and it being my first time I was very well pleased. As soon as you walk in you are welcomed with friendly customer service but one man really stood out. He must've been a Manager but he went above and beyond to make sure my food was made correctly. The food was amazing I ordered a bacon cheeseburger with grilled onions and it was amazing. Great things to say about this five guys I'm very impressed. read more

went here after going to Dollywood, and it was definitely one of the best five guys i've ever been to! burgers were so juicy and fries were super delicious! the people were so nice, and the restaurant was quiet! read more

food is always great! clean and has outdoor seating. the service can be kinda iffy tho. read more

Five Guys - Burgers Near Me - Pigeon Forge, Tennessee

I haven't been to five guys in more than 10 years, but this location made me fall back in love with it. My burger patties were juicy and flavorful. I also enjoyed the fact that they still serve you a hefty serving of tasty fries. They serve enough fries in the large to be shared by a group of five adults. read more

Restaurant was very clean and attractive. Staff was friendly and courteous. We both had hamburgers-- cheese, bacon, and mushrooms and a regular one. Both were good but on the dry side. read more

Great service even for our large group. Good fresh fast food. Yumm.. This is the place to come back to. read more

Had hairs in my burger and fries! Gross and they refunded my money and offered to remake my food. I'm like no thanks! Gross!!! I threw my guts up! And it was not like a hair in my food it was a bunch of hair like they shave their head or something in my food! Management did not care at all and we're locals! read more

Great experience! Service was good and the dining room, drink area and restrooms were all super clean! Great burgers and even better fresh cut french fries!!!! read more

Five Guys - a hamburger and french fries - Burgers Near Me - Pigeon Forge, Tennessee

Today I ate the perfect burger. Honestly it was perfect as you can see. Fresh and delicious. The service here is great too. Would choose this over any of the restaurants in Pigeon Forge. I really appreciate it, thank you! read more

Five Guys - Cheeseburger with pickles, raw onions, lettuce, tomato, ketchup and mustard - Burgers Near Me - Pigeon Forge, Tennessee

Literally the worst five guys I've ever been to. The cashier walked away from the register for 15 minutes. We waited in line for 35 minutes and then waited for our food for another 15 minutes. When we finally got our food, the order was wrong. We tried calling ahead before arriving to order and couldn't get through. Horribly run and would never come back. read more

this was the worst five guys ever! their burgers taste like McDonald's if not worse. I don't recommend going to this five guys. where is $20 I've ever spent! read more

Delectable burgers and more fries than we could eat ,but we tried. They were busy but the staff was on top of it all. Definitely recommend... read more

Just what I expect from Five Guys....they weren't accepting cards when we went there. They said they were temporarily accepting cash only. The food was good and service was quick. We had gotten tired of the long wait time at all of the restaurants and decided to stop here to get something quickly and they didn't disappoint. read more

I came to Tennessee with my family on vacation and we stopped by this five guys location and it was such a belittling experience. Cindy the cashier body shamed me by making the comment "there's no way you can make a two patty burger go down with that body" inferring I was too skinny to eat a burger , and when I defended myself she just gave me a dirty look. I found it extremely unprofessional and disrespectful. Do not recommend. read more

Do NOT eat at the FIVE GUYS in Pigeon Forge. Save yourself money and potential dental work. I can't believe this is a Five Guys restaurant. We are a family of five and every single one of our burgers was awful. Hard, burnt with wrong toppings. I thought the bacon would chip my teeth. My burgers cooked on a regular Dollar Store skillet are better than these. The fries were burnt, too. On top of the horrible food the tables were not even wiped-off with even a wet paper towel let alone cleaned with any semblance of a disinfectant against COVID19. I was a nervous wreck afraid of walking out with ANY illness on top of COVID19. We only stayed because our family spent $68! It was too crowded to say anything and I didn't want to feel like a "Karen." Frankly, I think this is the literal first bad review of anything I've ever left. read more

See all

You gotta love 5 guys burgers, it's like heaven in earth when it comes to hungry bellies and in a hurry, their service is just amazing. There's no way to beat the tasty peanuts they have and is all you can eat, then you get your burgers (or whatever else you want from their menu) and add everything they offer, at least that's what I do, my burger ends up looking like the tower of Pisa (lol). They are pretty fast even when having a lot of customers, and then when you get your food and ordered your fries, OMG! They are delicious and they give tons of them, they really nailed it on the fries. This branch is as good as the other ones I've been to, same quality and good service, I hate burgers from fast food places, and this place does not feel like fast food at all, I just love it! read more

Five Guys - Working area - Burgers Near Me - Pigeon Forge, Tennessee

See all

I went to give guys today to grab a few burgers while working. Got a big surprise. I guess they choose people once in awhile to receive a free meal. I was chosen today. It was a very nice surprise. And the food was really good. This is a nice thing to do exspeaclly when times r this bad. Thank you to the employee ( s )that picked me..... read more

Online said open until 9 and they locked their doors at 8:25? There were about 20 people upset out side the doors. All pigeon forge closes early?? Crazy. First time to spring break here... probably never again... day 2 very disappointed read more

Definitely not worth the price. One cheeseburger, one small cheeseburger two drinks and one order of fries for $37.00 it is just not worth it. Would have been better off anywhere else!!! read more

My husband and I eat here often, and we have never been disappointed. The food is always hot and fresh and the service is always great. The staff is always super friendly and the atmosphere is always positive. We love 5 Guys and will continue to be loyal patrons! Keep up the great work! read more

Best place we ate while on vacation! Food was fresh and service was awesome! Worth the money!

Always a solid burger choice. This location is huge, service was good. And man,oh man, those fries....

Always go here when we come to pigeon Forge, this one has some of the nicest people who work there, I am GF and they go out of there way to prepare my food with no cross contamination, and for that I am thankful. Best FF ever. read more

I have been to many different Five Guys across the U.S. and you can't go wrong with a burger here. No matter the location the quality is the same. Corporate has done an exceptional job ensuring their brand is properly represented. This store has to be the largest one I've ever been to. The amount of seating has to be 3-4 times of the normal size store and they have a fireplace. I ordered the usual - cheese burger with mayo, ketchup, mustard, onion, and fresh jalapeños. Despite how busy the place was the wait time was not bad at all. They have burger making to a science and are able to push them out the door. The fries are the best - fresh cut and the amount you get on an order... Yum! Yum! read more

Great food, mediocre atmosphere. All the 5 Guys I have been to are consistently great tasting. This particular one happened to just feel disorganized and cluttered inside. Tables misaligned, peanut cluttered floor, a few run away fries in the window sill. On the plus side, the burgers and fries hit the spot! read more

Five Guys - Burgers Near Me - Pigeon Forge, Tennessee

Excellent if pricey. Very good service at the order window albeit a little slow on clean up in the inside and outdoor dining areas.

Pigeon Forge is not my jam. It's appeal is simply lost on me. And last night, there I found myself. Right in the middle of it, surrounded by holiday chaos, restaurant chains, and commercial overload, I found myself on the verge of hangry. Something had to be done...STAT. My initial Yelp search turned up that the highly rated, non-chain restaurants closed pretty early. I decided to hop on the road and just drive until I found something that would suffice. My car led me directly to Five Guys. We all know this place. Burgers you make with whatever flair you desire. Stuck in a rut, I always order a cheeseburger with grilled onion, jalapenos, hot sauce, and tomatoes. It's never the wrong decision, especially when ordrered cajan fry. Be warned: A regular size fry is enough to feed an entire small village for a year. If you can eat the entire serving on your own, you should quit your job because you have a solid future in competitive eating. Now what made this visit to Five Guys "review worthy" was the impeccable service! We were greeted as soon as we entered the dining room, which was pristine. The man behind the counter was friendly and quick to take our order. The food was delivered promptly and the manager even made his way to my table as he went around the dining room making sure all of the patrons were having a good experience. In fast food, this is rare. In fast food, during christmas, and in Pigeon Forge this is unheard of. Kudos, fine friends! read more

Five Guys - Grilled onions, jalapeños, hot sauce, and tomatoes - Burgers Near Me - Pigeon Forge, Tennessee

See all

Just as good as any other Five Guys. Wonderful burgers and fried as always. This Five Guys is about twice the size as most and was packed solid when we went. Wow! What fast and wonderful service they had with the volume of people that were there! They did about 50 orders of around 4 persons each in small time we were there. This Five Guys has a cute Fireplace in the corner along with plenty of outdoor seating. Unfortunately it was wet/dreary outside so inside was very full. Although Five Guys is not the most healthy, it is some of the best burgers you can get around! read more