Who hurt you, Dalena's Nail Spa? I had thought I found a hidden gem when I found you a few months back, but now I see you're just like the others.
It truly is very hard to find a good nail salon -- especially during a pandemic. This place was decently priced and I was here only a few months ago for a $35 dip. I came in to have a pedicure and dip powder and was told that the dip powder was $45. I thought that was crazy, but I have a wedding this weekend and figured I'd pay it anyway. What I found interesting is my nail tech did the most to talk me out of it! When does this happen?? She said the gel manicure was much cheaper which I thought was weird to talk me out of an upsell, but I begrudgingly said okay.
After some time, I realized my nail tech was rushing through and presumably wanted to be off on time at 7pm since she still tried to upsell me on other services. I understand wanting to be off on time, but why accept my 5:30 appointment if the services requested will be rushed? It was really disappointing.
Additionally, I wanted a nude or cream color to match my dress for a wedding. The variety was another disappointment. I could've sworn there were more nails to choose from the last time I visited, but I tried to make a selection from the choices given. The "nudes" the nail tech suggested were not nude at all! They were pink or mauve. After trying three different colors on my nail, I opted for white since the nail tech was visibly frustrated with me. I don't like being a hassle and just did the white color like the nail tech previously suggested. I didn't like the color at all, but I just let it go.
Next came my manicure and another let down. I had two broken fingernails and notified my nail tech. She agreed to fix them with dip and charged me $7 which was fine. Upon completion, I disclosed that I had another nail which was broken and the nail tech glared at me and said, "why didn't you tell me sooner?!" I couldn't believe her tone. I told her it was fine and that I didn't need it fixed even though I really wanted all my nails the same length. She also continued to make inconsiderate remarks about my nails. I had recently painted my room so my nails needed some TLC, hence, the nail visit. She proceeded to be extremely rude throughout my manicure and I stopped trying to make polite conversation altogether.
Once my nails were dry, I tipped her, paid and made a note not to come back again.
Nails are a service. Customer service is important. I'm so disappointed with this place. Fellow Yelpers, if you know of any nail salon recommendations in the Riverside area, please let me know!!! read more