Terribly trained customer service staff, who could barely communicate. Went in to pick up some yard signs that were supposed to be ready at 10am. I was told the order was still printing, and it would be no more than 30 minutes. Two hours of waiting later, I was handed a sign that it turns out had been done the entire time. The only two sign orders they had were confused by the uncommunicative and unhelpful staff. At the time I returned for pickup, there was only one person trying to handle signs, passport photos, cash register and a phone that was ringing off the hook. I drove 30 minutes to pick these signs up, and I do not appreciate the unnecessary extended wait. They did not even offer to call when ready. The store was such a mess, I didn't even want to shop. I will never be back. Stay away from the poisons people. You masked CVS zombies do not look healthy!! read more

PAM! PAM! PAM! This amazing women works so hard and is amazingly helpful! She went out of her way to solve an insurance issue I had no idea how to proceed with! She took it upon herself to fix it where I wouldn't have been able to afford it otherwise! All the staff is amazing. They have gotten so much better through the years and I hope this staff stays because they are all helpful, professional, kind!!! read more

great pharmacy, very seldom have to wait and employees in pharmacy are friendly. This store is clean, well stocked. The manager and his employees are efficient and friendly. read more

My regular pharmacy had to transfer prescriptions, complex due to rx, but the staff sorted through it professionally in record time!

There is no excuse for a pharmacy to be this bad. Zero communication, lack of service, beyond rude customer service. They do not care about you or your health so steer clear if you do. read more

Came to drive in pharmacy pick up. Pharmacist was very kind and helpful. Got me all taken care of within 2 minutes, no complaints! For local reviews or travel content, you can find us on most socials @sunsetourist read more

I waited 1/2 in line for my prescription. I did check the time. I'm handicapped and there was no accommodations for handicapped ones. I felt like I was going to faint. Our Rite Aid moved and Walgreens closed so I had no choice but to go to CVS. I normally don't go there because of their lack of service. Or maybe it was just a bad day. 3 women were helping one person!!! That was nice of them, but in the end they couldn't help her as they needed more insurance information. Another guy went to get his wife's Rx but ends up her last name was wrong. They figured it out and he was helped. read more

This is honestly the best pharmacy I've ever been to, in any state. They are compassionate and understanding regarding the challenges with healthcare system and it always feels like they have your best interest in mind. They are also the hardest working team in the area. Pam and Amanda in particular work incredibly hard to minimize the wait times and ensure smooth transactions, always with a smile on their face, and despite the occasional cranky customers. I've never been to a pharmacy where the staff has been so empathetic and helpful. read more

There aren't enough words to describe the quality of care through wise instruction and information that I get from this pharmacy.. Amanda, Ker, Regina and Pam are those I work with most often, but, as a general rule no matter who I talk to or meet are generally the Very Best of the Best. Amanda and Regina always know who I am and have been there for me over the years before health issues were even issues..! That are awesome, warm of heart, very knowledgeable and sweet as ever .. yet, I so much respect and value each one of these ladies and others, who I know by sight but, not by name.. Thank you for your quality of care , professionalism and kindness.. You are differently the BEST ever.. As, for the store I find myself compelled to address the quality of service from each customer service team member in the front.. apologize for not remembering your name like I do with Evan, Spencer and Manny. Evan is so knowledgeable and professional while helping with a kind and caring nature. As, is Spencer, and Manny who seem to know this quality of service not always given at other stores.. it's obvious they hire quality staff to make sure each customer gets their needs met... I find it very necessary for me to address these kinds of issues because, as a customer of CVS for many years my abilities have changed.. But, your service has improved exponentially... Quality and assurance... Thank you for always helping me.. Always!! I have breathing issues and leg injuries that make me unable to come in, but, I can call and each young lady has helped me every time. So, when I have someone come to get what I have ask for it's always perfect ... the whole team from the pharmacy through the store are Excellent... just, ask, and you will see! read more

This used to be my spot to get propane replacement tanks for my BBQ, but they have been out for MONTHS!!! Every time I go in I ask and they never have it. And what's even more frustrating is the employees do not have any idea of when they will be in or have any explanation of why. Funny/odd thing is I got propane very close without issues and they also carry the Rhino tanks. Maybe they lost the propane cage key and don't want to report it to the boss? read more

This pharmacy has the kindest workers! I've been to a few other pharmacies and it's all business to them. This CVS can be busy at times; one worker running between the counter, drive thru, and phones. But their service is worth the wait. read more

The staff here at this pharmacy off Green Valley is incredible!! I have been picking up prescriptions and calling them on the phone with questions and insurance concerns for 4 years now, and I can honestly say that they uphold the highest customer service standards in any business I've ever been a customer of. They are so kind and helpful, and they put in extra time and work without ever being asked. I have had some rude interactions at other pharmacies, which is understandable because of how much they put up with on a daily basis, but no one at this pharmacy location has ever been the slightest bit rude. I've even overheard customers throw tantrums at the pick-up, and the staff handles it extremely well!! Everyone at this pharmacy location deserves recognition for being so awesome! read more

If you have a problem or question for the pharmacy, they don't answer their phone. You get recorded messages and can't speak to a live person. You are forced to leave a message and then no one ever calls you back. I'm going back to Safeway. read more

Buyer beware. This pharmacy location will no longer honor any coupons or discounts on anything deemed to be a "controlled substance", of which there are many for many different ailments. My generic prescription price went from $35 at the last refill to $168 for the next. A prescription I have refilled many times with moderate changes in price along the way. I was told that this was because of a change in "management". After contacting CVS corporate, I can tell you that the whole CVS corporation does not care and only wants to make as much cash for stockholders as they can. After a very long and very positive relationship with this particular location, it is a shame that they do not have any loyalty to a very loyal customer to provide fair pricing for generic drugs. And I always pay CASH so they do not have the hassle of billing insurance and chasing down payments. I work hard at supporting local locations for doing business and stay away from cheaper options on the internet and elsewhere. Let me be clear though that this is in no way a reflection on the staff that work withing this location as they are great and have always been very professional and friendly to me and have tried to do whatever they could for me. I am sorry that they are caught up in having to be the face of CVS when CVS decides to take advantage of their long time customers. read more

Zero rating. I went up to ask a question for some allergy medicine. The pharmacist and three assistants ignored me. I finally asked for help finding the item I needed. The pharmacist just stared at me. No response . The two other ladies just kept talking amongst themselves. Finally one lady waved her hand straight ahead directing me to a product I was not asking for. I walked that way and she said just keep looking I think we have it somewhere over there. When I couldn't find it, I asked for them to help me and no one cared to come assist me. I have heard similar lack of customer service from other people I know. Now I get to feel dismissed. Don't go there, it's a waste of time. You won't feel like anyone cares to help you. Worse service ever! By the way, it would not allow me to post my review unless I added a star. My review is ZERO "0" stars. I added the star only for technical issue read more

I have frequented this location since they opened some 10plus years now. I have always had good relations with the pharmacy staff until lately. The new pharmacist may be efficient but she lacks personal skills. Every time I cal or deal with her in person, she rushes you off the phone and does nothing to emphasize with you or takes time to personalize with her customers. Time for a new pharmacist if they want to keep their customers. She was this way before COVID and has become more irritating since COVID. Maybe it's time to switch to Rite Aid. read more

Tacky staff. Not very helpful. One clerk inside, while other was outside swearing in her cellphone like a trucker. Let alone to stock on the floor shows that the store does not do well in sales. I wish this location the best of luck because it needs an improvement with their staff and how it is stocked. This is coming from someone who spent many years in both grocery & retail mgmt. read more

If you need something from the pharmacy go elsewhere. I'm never one to complain but there were 4 people in line, 1 person working extremely slow. They didn't even bother to acknowledge the line or the people waiting and there were 4 other employees just standing around in silence. Poor poor service. read more

My 4 year old son had a high fever so I packed him up into the car and drove over to CVS to buy him children's Motrin. On the way there he fell asleep in the car so I decided to drive through their "full service" pharmacy drive thru and buy Motrin for him there. When I pulled up it was obvious that they were decently busy inside, but since my sick son was asleep in the back, I didn't mind waiting. A tech came to the window to help me and I told her I just wanted to buy children's Mortin. She informed me that they don't sell that through the drive through because it's not behind the counter. I apologized and asked her if she was able to do it just this time because my sick son was asleep in the back. She literally rolled her eyes and acted extremely frustrated with my request. She walked away as if she was going to do it and then came back even more frustrated with the excuse of "there's just so many kinds of children's Mortin so I can't do it". Really??... Of course I was furious because of the lack of basic human empathy. I work in the medical field and I would have NO problem doing this for someone. I've been in that store many times and I know that the Mortin is literally 10 feet from behind the counter. I wish I had caught the woman's name that helped me, but all I know is that she was a rude Caucasian female with brown hair. I was extremely frustrated so I pulled around the building and parked my car in the CVS parking lot. I looked back at my sleeping son and thought, "Wow. No way am I going to wake him up, I'll take my business elsewhere. So I did just that! I went to the Rite Aid drive thru right across the street and asked if they sold Motrin from the pharmacy drive through. Their response was "Of course we can!" Go figure....‍ read more

If I could give zero stars I would. Absolutely the most horrible slow drive through window with people who have no idea what they're doing I've been on a wild goose chase for four straight days to get a new prescription that my doctor sent and they're telling me it's too early they are not allowed to fill it but yet my husband called on the phone and they told me it's ready and then I drive and waste my time in their slow ass drive-through again and they still tell me it's not ready and they can't fill it even though my doctor has sent it over twice... A waste of time waste of energy waste of money completely useless don't ever go here read more

Don't shop at CVS on Green Valley Rd, in Cameron Park, CA., if you need to go to the bathroom! They have closed them to the public, with a sign stating the reason is vandalism and theft. I asked the young man at the checkout for the key after seeing the sign, and was informed "we no longer have public restrooms", to which I said "that's rediculous, this is a public place", and the young man's responsored was "our inventory isn't free". So I asked "so where am I supposed to go?" and was told "go to Starbuck's" which is across the parking lot. What class CVS! CVS management solution to a theft issue is to not get a security solution, like cameras, or a key available from an employee, but to burden other businesses with their customers bathroom needs. Some Class CVS! You gladly charge me for all my prescriptions, including one that is $350 a month, not reimbursed by insurance, or over $4000 a year, but you can't find a way to let me relieve my myself. So I guess it is time to relieve myself of CVS. I am 65 years old and done business with you for decades. I also have had major surgery that requires more frequent access to bathrooms. While I understand the local junior high allegedly represents some shoplifting challenges (per your policy that students backpacks be left at the door), so I suggest you solve your security issues with professional help, like put a camera in the hallway leading to the bathrooms, or a theft tag detector at the entrance to that hallway, or limit the number of young students that can be in the store at a time, since you haven't succeeded with current management approaches. In the interim, recognise the older long term customers don't represent the same threat and may have medical conditions. You are in the business of selling to people with medical conditions, aren't you? read more

This pharmacy has given me so many issues in the past with picking up my medications. I went this past Saturday to pick up one of my medication and the pharmacist was absolutely rude and once she heard who my doctor was made an extremely inappropriate and unprofessional comment about him. I was so shocked I started shaking! I have never been treated so poorly from a "professional" in my life. I called my Dr office e asking to switch pharmacy's because of there comments and they said they have always had problems with this pharmacy! I made a Yelp just to leave this comment l. Dont go to the green valley pharmacy if you dont want to be treated poorly and given attitude when asking simple questions. I will never return to this pharmacy and I'll make sure nobody I know will either. read more

Made an appt. online for Covid testing for 12:30. Got here about 12:15 and I'm still waiting at now 1pm. Not sure the point of even making an appointment. If you come here be prepared to wait for hours. read more

The pharmacy manager has tried to give me a generic version of my prescribed medication three times in a row. She also proceeded to tell me that it is "not her job" to make sure I have the right medication. She yelled at me.saying it is my fault that she keeps giving me the wrong kind of birth control Update: 6 months later they still keep ordering the generic birth control instead of the name brand even though my doctor put 'do not substitute' on my prescription. Once again, I am having to wait to start my birth control back up and it is messing up my cycle read more

Extremely rude pharmacy staff. I was directed to go here by Caremark because my daughter's immuno suppressant medication was shipped to the wrong address. They told me that CVS and Caremark were the same company and to simply have the pharmacist call a phone number to get an override. Both of the pharmacy staff immediately started getting very upset and telling me that CVS and Caremark were not the same company and they made a huge, extremely verbal fuss about calling this phone number. Eventually I became upset because I was already late for work and chose to leave. I went to the Walgreens on Saratoga in El Dorado Hills and they helped me within five minutes. My daughter got the life-saving medication that she needs to take every day for her liver disease. When I called to talk to Caremark about this, it turns out they are exactly the same company. Even when you google Caremark, it comes up CVS/Caremark. read more

CVS Pharmacy - Drugstores Near Me - Shingle Springs, California

I came here to get a Covid test. When I got here there's five cars already in line ahead of me and each one took at least 15 minutes before I even got up there to take the test. I'm already feeling lousy and Making me wait even longer doesn't make me feel any better at all. read more

I prefer this location for sure over Palmer Dr. Staff is always kind and warm. Customer service is wonderful. The lines can be long in drive thru due to Covid testing but when I go inside I usually get help right away. Definitely glad this location is near me . read more

Wish I could give them a ZERO! Was shopping this evening with my adult son, he needed to use the restroom, and was told by a very rude young female employee, "you can't use our restroom, go to Rite-Aid"! I was in total disbelief! I left by items and went to Rite-Aid and purchased them there, and my son was allowed to use the restroom! Has CVS really gotten this rude? How do they even stay in business? I will be calling corporate in the morning! read more

If I could give negative stars I would. If you need a prescription do not get it filled here. The customer service is the worst I've ever experienced. They are so short with you and when I ask questions they talk to me like I'm an idiot. They are also beyond unhelpful when you need to know more about the prescription you are picking up. My boyfriend wanted to know more about his prescription and the lady just said he will be fine and walked away. He went on YouTube and found a pharmacist talk about it in great detail on there. I also just called them and before I was done asking questions they hung up on me! I was not rude or yelling, I just asked to get my prescription moved to a different location since they are out of stock with what i needed. I will not be going to this cvs anymore. I'm shocked the ladies there have a job still. If I behaved that way at work I would have been fired a long time ago. read more

Pharmacy was not friendly, or helpful. They were arguing with each other behind the counter when I was waiting to be helped. Super rude when I presented my discount card and acted like it was a huge inconvenience for them to process it for me. I can go a lot of places to fill a prescription and I will make sure that I do that after this experience. read more

Wow! Thanks to Yelp, I can see I'm not the only one who knows the CVS pharmacy department at Green Valley Rd (Cameron Park) has bad customer service. The pharmacist Linda is very unprofessional. Every time I go in to refill a prescription, she's always in a bad mood and not helpful. Especially, with the two elderly customers in front of me the other day. Linda had no patience explaining their new medication to them. Is she incapable of doing her job and providing customer service? C'mon management, this pharmacist needs to go. Cashiers are very nice and helpful. Why the big difference? read more

Every time I call the pharmacy I am always shocked with how rude and abrupt the person "helping" me is. The woman I have spoken to mulitple times interrupts me with literally everything I'm trying to say, has told me wildly incorrect information before, and basically acts like just refilling my prescription is a huge inconvenience to her. I've worked in both customer service and the medical industry and I understand that it can get busy but I still don't understand how someone can have that type of attitude towards customers and still have a job? I've been a customer with this CVS for years but I'm finally just going to switch to the Rite Aid down the street since it's just so much more of a pleasant experience shopping there, let alone more affordable. CVS please talk to your pharmacy employees about basic manners since it's apparent they were never taught them. read more

Horrible customer service in pharmacy. Called in this morning to talk with someone about picking up a four week prescription, the lady continued to tell me that it's a week early and I would need a release form directly from my insurance to pick up my prescription 7 days early (seven pills early). I've waited over an hour and no calls no information back, pretty typical. Sorry I didn't ask for your horrible attitude, I asked for my prescription, if it's not available I would love to speak with your manager about how that's not available currently. Sad to say my services will no longer exist here in the future. read more

The pharmacy team is wonderful they have gone out of their way to be helpful. They have saved me thousands of dollars on my prescriptions over the last year. They even assisted me in filling out my additional paperwork. Always courteous and cheerful. read more

Slow,slow,slow. Everytime! Whats with the two foot long receipt? All I bought was a soda.

The pharmacist and the pharmacy staff are incompetent and very slow. Took 13 minutes to check on an availability of drugs. There are plenty of other drug stores in the area with better customer service, no reason to visit this store. read more

This stores employee Cody is awesome. Every time I'm there he's nothing but helpful. This kid needs a raise because I didn't even know it was possible to be that enthusiastic while you were at work everyday. read more

The pharmacy staff does not pay attention to their customers. Very dis-organized and rude every time I go in. There customer service sucks no need for someone inside and in the drive thru to wait longer then three minutes with multiple employees!! read more

CVS is a great store...I always use their drive up window to pickup prescriptions... the staff is always prompt and helpful.

Sad to see this place get such bad reviews. I like that it's close to me and I have always found the cashiers to be very friendly and accommodating. I also like that their Redbox is located inside the building--feels safer and is a smart marketing technique ;-). Have faith in your local CVS, peeps! read more