Loved the idea of supporting local. But prescriptions are never ready even with 4-5 days lead ups. If you run out of refills, they will not call the prescriber. After being told the rx was not filled and I have been out for 7 days and that they didn't get the request on their app, my confirmation shows it needed to get approval from the doctor. I am told I need to call my doctor to request refills. I have worked in pharmacies, the pharmacy calls, doctor offices tell you to refill via your pharmacy. Over it, have been without meds multiple times due to this. read more

Personalized service in a small town pharmacy. Text and phone notifications work well for me. And if you want they will schedule your refills automatically. They do not have the extended hours of a big chain, but adequate for me. The back door is right next to the city parking garage, so parking has never been a problem for me even when street parking is full. read more

Robbinsons is absolutely the best pharmacy in town. The staff is so courteous and helpful. They have a great system and the wait is never long. I totally respect the long standing pharmacy. read more

The current customer service people are not very friendly and some of them seemed like they felt put upon when I asked for help. What happened? This used to be such a great place to get prescriptions and other items. They all used to be super friendly and helpful. Not anymore. Makes me really sad! read more

Throw back local pharmacy, I prefer to patronize these places vs the run of the mill CVS/Walgreens. Good experience, great staff, good selection of items. read more

As a new customer I was so impressed by the old fashioned service they provide with genuinely friendly attitude not found today. Home delivery promptly. read more

Love Robinsons. It's refreshing to actually be able to talk to a human when I call. Such a nice change from large chain stores.

I just want to thank the nice lady at the counter who helped me about a month ago (did not catch her name). I was visiting a friend in Gold Hill to load up some firewood earlier in the day and caught a splinter that went deep under a fingernail. They were the nearest pharmacy so, I tried this pharmacy. The kind lady offered me a pair of tweezers and Neosporin. Two minutes in the restroom, splinter gone, finger disinfected and it saved me a bill at the clinic. I did not forget to say Thank you! And "I'll wear those gloves next time!" read more

This pharmacy has probably eight people working behind the counter at one time and they can't seem to provide the service necessary to give them five stars! You can give them a phone number, you can call in to check if your medication is ready, to no avail... Communication and service is lousy, not to mention that when your medication is actually ready, they have an extremely hard time locating it! read more

As a resident of the area we felt it would be good to support the family owned pharmacy. It seems though every time my wife or I go in to pick up our called in prescriptions usually on a Tuesday after calling them in on the weekends they are never ready, waiting on one that's supposedly being filled now but it will be 15-25 minutes. I see up to 5 people behind the counter on any given day and it's still never ready. I think it may be time to move on to the bigger national brand store so we can have it ready within the two days after calling in our refills. We gave them a 3 year chance and still not happy with the service. Moving on Robinsons. read more

I am from out of state--and have elderly relatives in Placerville who tested positive for Covid. Leslie and their staff helped me pack up a goody basket of necessary items for their recovery and sent it overnight for me! They do have delivery service as well. Thank you Robinson's!!! read more

I purchased an over the counter drug from the Robinson's Pharmacy in Placerville, California for $75.76 including tax. Once I got it home, I could not open it because it had some safety lid. Impossible to open for an 82 year old client. Every pharmacy offers any easy open lid on their prescriptions. I had to puncher the lid with a knife several times before I finally got it open. I reported the problem to the pharmacy and Yvonne O. said she would follow through with my complaint with the manufacturer. I then, after taking five gummies, reported to her that they didn't work and could not afford the $75.76 charge and asked for a refund to my credit card. I just received a voice message from Yvonne O. The manufacturer said there is nothing wrong with the lid and the pharmacy manager said he/she could not issue me a credit. I thought this was a reputable business here in El Dorado County, Ca, but it appears they are only interested in the money any not customer service or satisfaction. read more

A very good pharmacy with caring personnel. I enjoy going there for my prescriptions. Plus, I never have to wait to be served and the people working there are always smiling and informative. read more

Was shopping around Main Street and popped in here for their holiday sale. Cute accessories, home goods, and other seasonal items. I walked out with several super cute and warm head bands for myself and as gifts as well as a yummy smelling candle cube wax bar. The gal at the register was so sweet and engaging. This place had not been on my list to drop in but I'm so glad I did. I will be back! read more

Refused to fill my prescription because I live in Sacramento County. They are the only pharmacy that had my prescription in stock. After calling 10 different pharmacy's, Robinsons was the only one with it in stock. Only cared if I lived in El Dorado County. Was able to fill prescription in Yolo County! They had not problem with me living in Sacramento County. read more

You know where you're likely to find an old-time pharmacy? A small town. Here on the Main Street of Placerville is a real old-time pharmacy. I stopped in one afternoon, and there were four people waiting on customers - two manning the registers and two filling prescriptions. The rest of the store had the sundries and souvenir items you'd expect at a historic town on the way up to South Lake Tahoe. read more

I RECOMMEND YOU AVOID THIS STORE! I've been a Placerville resident for nearly 19 years and have spent a significant amount of time and money shopping at Robinson's. Normally I experience good customer service and the products are of high quality, with good selection of medical equipment. However, I WILL NEVER SHOP AT THIS STORE AGAIN due to the rudeness I experienced a few weeks ago from the manager--I believe her name was Jennifer. I had purchased a shoulder ice pack set and wanted to return it because it fit poorly and the ice packs didn't get very cold. The set was nearly $40--too much money to not have a quality product to use. I hadn't made it in within the 30 days, but explained that I'd had to work mandatory OT for many Saturdays and couldn't make it in. The other employees I spoke to were considerate but didn't have the authority to return the product, so they directed me to call Jennifer. I'm not sure how this woman got her job as manager--probably part of the family--but she exhibited no customer service skills at all. She was incredibly rude on the phone and thought it was ridiculous that I expected to try a product and return it when it wasn't up to par. I tried to explain that I couldn't possibly know if the product would work without trying it, but she just wouldn't consider my point of view. When I bought the product, no one told me that I should try it on in the store to make sure it would work, and I've never had a problem returning anything to a store in the past. I certainly didn't expect either this approach to customer service or the extreme rudeness I experienced from a store in Placerville. Poor returns policy and poor customer service! read more

Robinson's is fabulous!! Their store is chock full of fun little gift ideas, but it's their STAFF, including the pharmacists that are A+. It doesn't matter who answers the phone, they are respectful, polite and helpful every time. Robinson's is everything you would expect from a small town drug store. Kudos to whoever manages the store - you have clearly created a work culture where the customer is at the center of what your staff do! read more

They have the most rude people working in the pharmacy! The woman who "helped" me was very condescending towards me an had the worst customer service I've ever had. I would recommend going else where, if you want friendly/ professional help. read more

This is the old fashioned, 'here for you' type of pharmacy. I am so glad that you are in town. I have tried having Rx filled at Rite Aid, Longs and Raleys and was sooooo disappointed with the customer service. Robinson's has been my pharmacy for over 10 years now with excellent customer service. The scrap booking section at Robinson's cannot be beat and is not to be missed if you do scrap booking. Also, a little known area in the store is the area in the rear, next to the picture window. There is a discount area that I make sure to browse every time that I am in, and it never disappoints. Think out of the box and you will have an appropriate Valentines day gift or bday gift at a discount price. Thanks Robinson's for being in town and providing such excellent care to your customers. I am a HUGE fan, and give gift certificates all the time- even though people do not know what a treat they are in for! We love you! read more

I used to love going to Robinson's. It was always a family feel and everyone was so nice. I think they must have a new manager and he is nasty! I thought the pharmacy was there to make sure you are never without your medication. Well I guess not anymore! I told them last week that I would be moving out of state and wanted my meds filled on their due date, not synced with my other meds. They said no problem, but when I went in to get them, they hadn't even sent the approval paperwork. I realize these particular meds need monthly approval, so you would think they would have it already approved so it could be filled when it was time. Anyway, I ended up leaving town without them and thank goodness I know someone who will send them whenever they get around to filling them. I just hope I don't have withdrawals as I did when I changed to these meds. Of course their excuse was no power. Big deal, a lot of people had no power and did just fine. They have a generator! The manager was a rude little man. Glad to be leaving that pharmacy. read more

It's tough to support local businesses when you're on hold for an average of 10 to 15 minutes every time you want to call. I would suggest hiring an extra employee to take care of regular customers. read more

wow...they are still here..I used to live in Placerville, back in the late 60s, early 70's, and used to go into Robinson's with my mom...always can find what your looking for, and there to help with any need you may have.. My grandparents used to own a bakery right there on the corner by the bell tower, and as kids we used to run around Placervile hanging out, and going to the movies. Thank YOU Robinson's for being there all these years, and making our lives much easier, and with your friendly smiles. read more

I actually bought a really really cute tunic here during Thanksgiving . I get a lot of compliments for it .

I have been going here since my wife and I moved from San Jose. She has been in a wheelchair since 2004 and has some special needs. I always said they were exceptional (following through on special orders, assistance with special needs, etc.), but today they went above and beyond ... other businesses should learn from them. I had misplaced a $39.00 credit (gift certificate) from 2010. This was a slightly crumpled piece of paper, handwritten, and initialed by then manager. Jeremie M., the manager today, helped me find the items I needed (without me requesting his assistance) and not only honored that piece of paper, but actually gave me a "modern day" gift card for the difference! AMAZING CUSTOMER RELATIONS! I would highly recommend this place for all your pharmaceutical need and more! read more

Small town folks that are quite helpful.

Apparently they don't do medical supplies anymore. I went in to get a wrist brace and was told i have to go to Folsom to get one. They don't bill your ins for medical supplies. I have used Robinson's before with no issues. They should stop advertising that they do medical supplies because now it is false advertisement and i am a little bit upset that i have to have another place in Folsom call them to have my rx faxed to them. I now have to go to Folsom twice im sure and deal with the hassle. Remove your medical supply advertising if it's been "a long time since you closed that part of your business" read more

I wish that the medical doctors in Placerville were a caring and professional and ethical as these wonderful people are

The staff has always been very nice and helpful. Great local place to have your medications filled.

Whenever I'm in Placerville, Robinson's Pharmacy is one of my favorite places to shop. Yes they are a pharmacy but they have so much more. I love to shop their merchandise areas they have AMAZING gifts and always the cutest window displays. Also, they are very nice and helpful. I was in there purchasing some items and forgot to use a coupon. Veronica in the pharmacy check out was so nice and helpful to rearrange the purchase. If you need a gift drop in and check it out. read more

Omg!! This place is incredible. The decor is so cute and we'll organized. The customer service is great. It's a really homey mom and pop shop. Love the atmosphere. read more

I tried all the rest of the places to get my prescriptions filled. I have been to Rite Aid, Longs, Raleys and Safeway. I have even gone so far as to have my meds delivered by mail. I had Longs by mail so badly mess up my prescriptions that I had to resend all my Rx's and then they would forget to send them. With Robinson's, my meds are always on time. They give me the option of picking them up or delivery. They are always so pleasant (except for one- and even that one has become pleasant over the years). It's nice to go where they know your name. Jennifer is a peach of a representative of their business. Keep up the good work. read more

As a disabled man living way out in the woods i'm appreciative of their delivery service. It's cheaper than driving to town. I seem to be lost in the shuffle when it comes to phoning-in for refills on the weekend. When i follow-up by calling (usually by Wed.), Scott often seems to be rude telling me that i need to call them in to get service. duh! When i've introduced myself to him in person, Scott told me that he talks to too many people and shrugs, i.e., I don't exist and he doesn't care. This unpleasantness has repeated more than I care to remember. The rest of the staff is excellent. Unfortunately they're the only game in town with relatively consistent delivery. Cheer up Scott, people like me pay your salary! read more

The worst customer service bought equipment from them 4 years ago have had to get new pieces and parts for equipment it's like pulling teeth have bought parts on line with own money instead-of my insurance just so I would not have to fight with them twiddle dee does not communicate with twiddle dump once they get paid your on your own very dissatisfied with them over the years only supplier in town going to start doing business in sacramento good rid dens. read more

I've shopped at Robinsons Pharmacy for nearly 25 years, but after my last visit I will not shop there again as until management corrects an employee problem. I shopped for products for my 93 year old mother recently and took my selections to the cashiers counter to pay for the items. As I approached the counter, the clerk, Kelsey W., looked up at me and stated "step back'!! I was puzzled by her statement and just looked at her for a moment. She then again stated in an even louder voice "I said step back!!" Her tone was sarcastic and rude. I then stepped back away from the counter and received a nasty, dirty look from this clerk. I asked her if I was far enough away and again got a condescending look. She said she was busy doing something with patient files and I shouldn't be viewing them. I told her I wasn't interested in looking at her customer information, and wasn't there to look at, and didn't care who her customers were.I was then told in nasty tone "well we care" and got another dirty look. This person/clerk was extremely rude to me for no apparent reason. If she were doing something that the general public should not see, maybe she should have chosen another time or location within the pharmacy to complete this task. I can't recall ever being treated this rudely by a sales person. If this is the type reception I get when I shop at Robinsons Pharmacy, I will shop elsewhere. I don't plan on shopping here in the near future or until some changes in personnel are made. I assume Kelsey W. won't work here long judging by her customer skills and poor attitude. read more