Messed up my order. Didn't want to make any attempt to make it right. Left us with no medication for seizures. Don't trust them. They will let you down eventually. read more

Terrible Customer service. I was there on Thursday Jan 22 2026. No one else was there and there were two people at the counter not on the phone and they made me wait for 12 minutes. I finally just left and canceled my prescription. There are many compounding pharmacies out there that have far better customer service. Would not recommend them. read more

Consistently bad customer service. Gave them a few chances, but things only got worse. On to another pharmacy.

I paid $183.18 for a ZRT Laboratory Saliva Hormone Testing Kit from Innovative Compounding Pharmacy in Folsom, California, I opened it up. There were absolutely NO instructions inside anywhere as to how to use it. So I called he pharmacy to get help and instructions and was referred to a pharmacist who was absolutely of no help at all. I told him exactly what was in the package including the fact that there were no instructions and I asked him if he could tell me how to use it. He kept saying "look in the package for the instructions". I told him again that I looked through the kit repeatedly and told him what was in the package and he said "is there a blue-green sheet of paper with instructions?" I repeated to him yet again - exactly what WAS in the package and what was NOT in the kit/package- NO instructions on how to use the kit. He kept interrupting me and asking me the same question over and over again. He was rude, unprofessional and of absolutely no help at all. I finally told him he was not helpful at all; I was frustrated and hung up. To top it off, this kit cannot be returned for a refund. So I'm stuck with a useless kit that I paid over $183 for; and this pharmacy and pharmacist who id of absolutely no help whatsoever! read more

If I could give zero I would have ! Worst customer service I have ever had to deal with. Between the two young ladies that greet you to the lady in the back that takes in the faxes cannot get their act together my doctor faxed over three times my prescription and each time they told me they would call me three weeks later I walk in and they still don't have that when I have proof that my doctor called them to make sure they got it and I have no words I will never go back. There are other compound stores that will be more than happy to help me. read more

Always customer service oriented. I've used them for years. My meds arrive on time and correctly filled. I have them shipped as I don't live in the Folsom area. read more

The best Compound Pharmacy. Expensive, but very good. I wish they could fill bigger vials instead of the smaller ones to be a better value

The Best Compound Pharmacy around. I've had issues with my Dr. Calling in my prescription. They've been nothing but helpful. Extremely friendly, efficient, quick service & they call with any questions. I'm so happy with this pharmacy that I still use them (even though I don't live in town.). They'll quickly ship on ice. Friendly, fast, efficient & no issues talking with you and Dr. To get medication correct Highly recommended read more

The best compounding pharmacy in California! The owners are very "Can do" & extremely knowledgeable, friendly, service oriented & the prices are very reasonable & fair. The staff are extremely helpful, professional, over the top with customer service and they really care. Taylor is incredibly good at her job at the front office and is an asset to the company. They are very efficient & always get My meds done right. No need to go anywhere else for Your pharmaceutical needs! read more

The folks at innovative are genuine and thoughtful, and know their business. I consider them a partner in our healthcare team, as they have regularly added to the discussion and contributed novel ways of successfully administering meds to a challenged patient. I can confidently share that we are in a better place, as a result of their care and contribution. Thanks Innovative team. read more

I have been going to this pharmacy for about 3 years now. I am always pleased with the staff and how attentive they are to my needs. Awesome pharmacists and amazing staff. I highly recommend this pharmacy. Thank you. Christine. read more

We urgently needed meds for our cat and the person I spoke with on the phone was amazingly responsive and caring. The prescriptions were in Friday morning and we picked them up at 5 that same day. The vet thought we wouldn't get them until Monday. You made a huge difference in the comfort of our four legged family member and we can't thank you enough! read more

The best! Very fast response and fill time. Professional and kind. They are knowledgeable and very helpful

Taylor was incredibly cheerful, kind, friendly, and helpful. She actually made ordering my medication enjoyable!

I first learned of this business from a veterinarian who prescribed a med that needed a specific dosage that wasn't readily available. Enter ICP, and they got us ball squared away in no time. Since my dog has been on meds, they've been my constant supplier, having the meds ready each month quickly (and on short notice), and making the payment authorization process easy to repeat via phone. I appreciate the ease of this operation! read more

Parking is convenient, space is clean, and the staff was very kind. I believe her name was Lynette and she helped me with all my needs. Definitely will be my go to pharmacy. read more

This pharmacy and the staff are wonderful! They are so easy to work with and to communicate with. I am so happy they are willing to use text messages. They are awesome!!!! read more

I've had two other compounding pharmacies--one in Oregon and one in San Jose. Both were wonderful, caring, knowledgeable--and helped me navigate the sometimes baffling world of compounded drugs. Needless to say, based on previous experience, I have high standards for compounding pharmacies. Innovative Compounding Pharmacy exceeded all my hopes and expectations, always taking the time to educate me regarding the best dosage and best form for the drugs I need. All staff are always polite, responsive, and caring. If you needed a compounded drug, you will be very fortunate indeed to have Innovative Compounding pharmacy as part of your health team. They genuinely care--you will be in good hands. read more

I have been with them for years ! Fantastic customer service. Best compounding in California!

The hours are tough here if you work 8-5. The staff is not overly friendly. It feels a bit like they are doing you the favor of filling your prescriptions. Takes at least 3 days minimum to fill so if you need it fast this is not the place to go. Not overly impressed and they act a bit like they are the only game in town for alternatives. Its too bad. read more

Prompt service and great communication. They took the time to explain everything, and really helped me figure out my pet's new medications.

So thankful to the staff, so helpful with all my questions. I buy my supplements here all the time and they always make my day! There is a young lady named Marina, super kind and knowledgeable. Definitely recommend you shop here for your RX and your supplement needs. Always nice to shop local especially at such a nice shop. read more

This place has a very friendly staff and was accommodating to help get a partial Rx to us while waiting for total refill. Staff is very friendly and very quick. Would definitely recommend. read more

Most knowledgeable pharmacists and staff. Very efficient and personable . Wouldn't use anyone else for my health and supplement needs.

There's no option to give zero stars. FYI....I had my prescriptions called in to them and they were going to charge $120 for the same meds that I've used before. When I lived in Orange County it was $85. Here in Folsom they want to charge $120. So I called my dermatologist's office again and they called it in to a Compounding pharmacy in Placerville (20 min) up the road for $54 to fill my exact same prescription. Innovative Compounding Pharmacy is a RIP OFF! They're not the only one in town. read more

I love the Innovative Compounding Pharmacy! They are very professional, efficient, always friendly and very helpful. The pharmacists are outstanding and really know their stuff. I highly recommend them for all of your pharmaceutical needs! read more

Fast and responsive service, very friendly and courteous! I recommend this compounding pharmacy very highly!

This place is amazing! They are always so fast and efficient with my prescriptions and refills. Also all very polite and professional yet friendly and I never have any doubt that my requests are going to be taken care of. Whenever I've had questions the pharmacist always takes time to talk to me for as long as I need. I have nothing but great things to say about this Pharmacy and all the people who work there!! read more

I needed a special prescription for my cat. She needed a special anabiotic in a liquid with flavor. They were very polite very friendly and very quick with her prescription. It was easy to give to her and she love the flavor of it. I would return here again if I needed anything mixed up for myself and my family or our cat again. Thank you so much I'm so happy to know I have their location and that they will be here for me in the future. read more

DONT USE THIS PLACE THEY RIP YOU OFF!! These people LIE there terrible manager and customer service . They said they would make good on shortage of medication. now we go to get it and they are saying they never said they would give me at no charge the rest of my meds they shorted me . DONT USE THIS PLACE THEY RIP YOU OFF. There are other compound places you can use . They dont care i had someone with me when they said they would Give me my med at NO CHARGE. Facebook ad twitter will hear this too. read more

Nothing but a great experience for me and my family. The Pharmacist were kind and professional. And my prescription was cheaper than Raleys. They even helped with some of my dogs meds , and that was a lot cheaper than my vets office. read more

Was told medication would be ready in one hour. Medication was ready 2 hours after promised time. 50 minutes before closing. Was half an hour away and couldn't leave right away. So now have to wait till the late opening time of 10 am to pick it up. Upon arriving was charged 60 when quoted 40 originally. Please take your business elsewhere. While these people are pleasant, they don't keep promises and are dishonest. read more

Staff was friendly, knowledgeable, and helpful. They treated me well. I was picking up a prescription for my cat and they took time to explain about the medication and how to administer it. I highly recommend Innovative Compounding Pharmacy. read more

Had a horrible experience, employees were rude. Would not let us know that a prescription would not be complete until the afternoon, then were angry and rude that we showed up earlier in the day to pick up. This was a new prescription, pharmacist, did not consult on usage, nor were we given even basic information about the item. Also would not even talk about possibility of seeing if insurance would cover the eye drops. Will be getting our prescription moved. read more

Worst customer service around. They require you to sign a HIPPA waiver even though you pay cash and it's for my cat not me. They also are just rude and don't know answers to basic questions. Clearly the front office staff have no idea what they're doing. I highly recommend going to Folsom Medical Pharmacy on E Bidwell next to Peet's Coffee. read more

Innovative Compounding has provided a high level of service for me. They have gone beyond the norm. The people are efficient and very nice and professional. They communicate with their customers and provide useful recommendations and suggestions. Their facility is modern and clean. I was pleasantly surprised at the number of products they sell. My cat gets a prescription for medicine and he is doing very well. I plan to continue using Innovative Compounding for all of my future needs, whether for my cat or myself. . read more

I have been using ICP for a number of years. Their prices, customer service and prompt response to all questions is stellar. If you're looking for an awesome family owned business that are knowledgeable, friendly and quick to respond this is the place for you! read more

It took almost a week to fill my Rx. Nice clean place. Not very familiar with this pharmacy, but it would be nice for an employee to promote what you sell in the store. Otherwise staff seems very nice. read more

The pharmacist's were very helpful in creating the perfect formulation of numbing cream for my aesthetic practice in Roseville. My clients state they feel very little discomfort as a result of using their product prior to laser and injectables. Believe me, I have tried MANY numbing creams, and Innovative has provided the most effective thus far. The customer service provided has always been exceptional, and medications always ready when stated. The other reviews are not flattering at all, but for me being in the medical field I am very aware of customer service and how it plays a huge part in my business. I have not been disappointed. Keep up the good work read more

What a wonderful resource ! Excellent product, costumer service, and knowledgeable staff!