James the operation manager was so nice and patient with me despite me having a lot of problems checking out. He greeted everyone and was awesome! Thanks James :) read more

This pharmacy had gone downhill. They never have enough help inside the store or the drive thru. I waited over 25 minutes to pick up my prescription inside the store tonight. They were only able to fill (1) of the (2) prescriptions that the doctor ordered 4 hours prior. Will have to go back in the morning to hopefully pick up the 2nd prescription. I am taking my business to another pharmacy after being a customer for over 24 years. CVS problems are deeper than just this location. Check out Rosen reports for more details. My suggestion is to avoid any CVS Pharmacy. They fail when it comes to Customer Service. read more

They don't answer their phone - even when you need to speak with a pharmacist. You have to go through virtual and then you can only leave a message and they don't return the calls in a timely manner if at all. It's impossible and frustrating. A pharmacy should talk to patients when patients have questions about their drugs or payments. read more

Had to get an immunization today. Didn't know that you can't get them from your primary care or nearby lab, you go to the nearest pharmacy. Today I lucked out and worked with CJ. He was professional, knowledgeable and kind. He answered all of my questions and didn't waste a minute. Thanks CJ! read more

Slowest cvs by far in the area. The other one on e Bidwell near dicks never seems to have a line or just move faster. The workers definitely get paid by the hour and could careless how many people are in line read more

Absolutely the worst pharmacy in town. I'm glad they have at least tried to hire some friendly employees because one of the previous employees was extremely rude. There is always a long wait or some type of problem. When our insurance company messed up, I obviously couldn't pick up my prescription. I talked to the pharmacist and said I would get the insurance handled and be back in a day or two. tThey completely put the prescription back so now we have to wait again. This will be my last visit to this pharmacy. read more

I rarely leave negative reviews, but this experience was frustrating from start to finish. I submitted two online requests to transfer my prescription from Safeway to this CVS--no response either time. I then went in person to make the request, and the pharmacy tech said the medication should arrive that evening. Again, no update. The next morning, I returned to CVS, only to find no record of the transfer. I drove to Safeway, where they confirmed they had faxed the request the previous afternoon. Back at CVS, I had to prompt the staff to check their fax machine--only then did they find the transfer. To top it off, applying a GoodRx discount was another headache. It took three different people just to process a simple price adjustment. The whole process felt disorganized and unnecessarily complicated. read more

This is one of the most organized CVSs in the Sacramento area. All the shelves are clean and filled with merchandise or medicine. An employee even walked by and asked if he could help. It was hard to get from CVS or Walgreens anymore. The store still looks old, but clean and well maintained. Most of the items are in stock. The parking lot is safe, and easy to park my car in front of the store. read more

See all

Hebba and the manager were very patient dealing with some technical difficulties involving coupons, recieved vaccines very smoothly from the pharmacists. If I could remember everyone's names today I would list them but it was a pleasant experience, thank you! read more

The shelves were bare. The items were overpriced. There was no staff available when I wanted to check out and I was purchasing NyQuil so they needed to see my ID. It took about 5 minutes for the lady to come to the counter and check me out. read more

The cashier was very rude to us. I will not ever come back here! I will be canceling my CVS membership first thing tomorrow morning after this. read more

CVS Pharmacy - This is the lady that was so rude to us while shopping in this CVS Never coming back here. - Drugstores Near Me - Folsom, California

Due to my pharmacy closing, I need to transfer all of my prescriptions. I wanted to speak to somebody in the pharmacy, however when I called multiple times to reach someone, all I got was a recording to leave a voicemail and wait for a callback. Poor customer service! Decided to transfer my prescriptions and my children's prescriptions to a pharmacy that actually answers the phone! read more

Literally the WORST drive thru pick up I have ever been in. It takes an average of 5-10 minutes to wait and then you are blocked in by other cars with no choice but to wait. There should at least be a way to leave the drive thru if the wait is that heinous. No excuse for such bad service. read more

Extremely miserable and rude employee. Arrived on Monday September 16 at 9:15 pm, and an older Caucasian female employee was complaining to another worker about how she hates working long late shifts. My son approached her and asked where cold medicine could be found and she rudely snapped "really man? Just look for it. It's on the second shelf somewhere." What a rude miserable employee! read more

Horrible, takes hours to get your prescriptions, long wait, long time, sometime you have to come back again after waiting for long

This pharmacy is extremely unhelpful. They won't provide stock information like every other CVS will (they claim it's impossible). Try another CVS in the area because this staff is just not it. They'll regularly also ignore phone calls and only pick up (while sounding annoyed) after you call repeatedly. These people do not want to do their job. read more

Since we moved here to Folsom 13 years ago, I have been visiting this pharmacy and have always been satisfied. They are kind, helpful, and have plenty of cool girly things to buy. I once bought five little furry coin pouches because they were super cute, and I wanted to give one to my loved ones. They also have cute toys for kids that are fun gifts if you know toddlers. Last week I did my first CVS COVID test. The line was super long but felt very safe. The person at the drive-thru counter was efficient. read more

CVS Pharmacy - Tiny faux fur coin purse - Drugstores Near Me - Folsom, California

Had a very bad experience today with the cashier, very rude at my 2 year old. For scanning i provided the toy and taken back after the scan, she is very rude and took the toy from from 2 year old and made him cry alot. Very frustrated and not customer friendly. "We never go that place again". She grabbed the toy we already scanned and this is not tolerable. read more

On Tuesday I stopped in for some sunscreen and was helped by a gentleman that I didn't catch his name, but was very helpful in directing me to the direction they were located at! To my surprise sunscreen was on sale for buy 1 get 1 50% off, what a bargain, definitely great for tots I watch and my daughter! I would definitely recommend this location and I'll be back when I'm in the area, definitely sign up for their rewards program for more great deals! read more

CVS Pharmacy - Buy 1 get one 1 50% off these! - Drugstores Near Me - Folsom, California

Went during a severe rain and wind storm to get Covid Test for a trip that required a negative test. Went Monday at 11am, needed result by Wed night. Did not receive a result for two days. Tried to contact CVS-no luck, no answer, just a recording. 7 days later CVS-Rhode Island called and advised that the test was never submitted and asked if I wanted to reschedule ..... too late :( read more

Best CVS in town, still! I've tried almost all the other CVS in Folsom, along with Wallgreens and Raleys. All I've had huge issues and were never reliable. The ladies here provide EXCELLENT customer service and continually go above and beyond any other Pharmacy i've ever experienced. If there's ever a hiccup with insurance, they handle it ASAP which is AMAZING. I never have an issue with medication not being in stock. They know my name and always are very welcoming. Even though they are CLEAR across town, and the times I only get a chance to run over is during rush hour or lunch hour during the day, I GLADLY drive the distance due to the customer service here. If you're experiencing "Long wait times" i think it's obvious you should pick a better time to go in...... accountability people..... these ladies work harder than Inn n Out employees and are hussling ALL DAY to get everyone taken care of. read more

Longest wait times ever. Be prepared to wait 30min for a prescription. The drive thru line is sometimes better but I've gotten stuck in a line with people getting COVID tests. CVS should really be having a separate line for those. Even with the COVID testing done here I believe, the in person line inside is always slow. They need to hire more help. The employees stocking shelves are not the friendliest either. I asked a woman for help finding a product on my phone and before she even looked at it, she said they didn't have it. I asked again if she at least recognized the product and she said she didn't speak English and walked away from me. Not once made eye contact with me. I told the manager I wasn't happy and that she didn't even offer to get someone else to help me. His excuse was that she just organized and stocks products. Really? If you're working in a customer service role where people shop, you should be able to speak English or at least have the respect to guide customers to another coworker. Brushing customers off and not even making eye contact is unacceptable. This place needs better leadership. read more

I've always enjoyed coming to this CVS for their extensive drugstore makeup selection. They carry Korean beauty products too which is a huge plus. And of course their overall makeup selection is just great. Sometimes I don't want to go inside a Target or Walmart to get a few things so I come here for easy toiletries and so forth. They always have some sort of deal and coupon as well so that's a plus. Service has always been pleasant and smooth. read more

I came here recently for the first time to get my prescription for both of my children. I saw that there was a drive thru, so I decided to try it out. And I'm so happy I did! First of all, after you speak with your physician wait for the pharmacy to text/call you(set your phone number up). After it's ready, go through the drive thru- it literally takes no time! I have young babies, any chance I get to not have to get out of my vehicle is 5 stars! Lol. The staff are super super nice and work really hard to get you going. All I had to do is tell them my name and who the medicine was for... then they grabbed it, gave me verbal instructions, had me sign a consent, had me pay, and then they gave me the medicine and written instructions. I truly loved my experience here! I will definitely be using them fRom now on and I would suggest it! read more

CVS Pharmacy - Drive thru slot - Drugstores Near Me - Folsom, California

This is the worst and most incompetent pharmacy in Folsom. Their wait times is over 30 min for one car ahead of you (every time you go), they take another 20 min person inside the store to get people their one medications and lack of Urgency and competence with this staff is frightening at best. This pharmacy location must take their lease educated people and place them here first to be trained. Do not waste your time there are not only other CVS stores but pharmacy's in general who understand how to check you in and out to get a medication all within 5-10 min of arriving. read more

Very rude pharmacist (Sogol) unprofessional. jumps into your conversation when talking with another pharmacy tech. I went to this location because meds were sent here from another CVS that I usually go. but they didn't have all my meds (3 prescriptions) they are out of stock with one of the proscription and was confirmed the availability. BUT TGEY NEVER EVEN HAD THE ONE MED. Waisting pharmacy to go specially rude people working. read more

Worst pharmacy I've ever gone to. Staff is so rude, The lady at the drive through today was so rude and rolled her eyes when I asked her a question and was shaking her head when she walked away. I will be switching pharmacies. read more

Arrived to the drive up pharmacy with 4 cars ahead of us. It took over an hour to get through the line.

Since my original review early this spring, I did file an official complaint with my health insurance, detailing the issues (see my original review) and asking for a resolution. The determination was that "there were known issues" with the named pharmacist and that action was being taken. Since I received that letter in May, the pharmacist at this location was either fired or moved as a result of the "known issues." The current pharmacist and staff (which I believe is pretty much the same group of people as before) are friendly, knowledgeable and helpful. Neither my husband nor I have had any difficulties with the pharmacy since the management change. As a matter of fact, when there is a small error or problem, we not only get a quick resolution and an explanation on why it happened, but are told what action will be taken to prevent it in the future. I can now highly recommend this store and pharmacy. Which I have to tell you, is a HUGE relief! read more

Taken aback by the incredibly rude staff. If they would meet customers with indifference, I would not say anything. However, the outright hostility I experienced today is totally unnecessary and just serves the purpose of driving people away. read more

I happened to be passing through Folsom on my way home from vacation a few days ago and realized there was a list of a few things I needed from the store. I knew if I didn't get the few things I needed before I got home in Sacramento, I would just set the list aside and would forget about the things until I went to do something and didn't have what I needed. I thought immediately Safeway, but realized I wanted to be in and out, not stuck in a long line wishing I was finally home so I decided I'd make a quick stop into the CVS I remembered was nearby. I am glad I made that decision. It wasn't busy, but of course with COVID every place has so limited staff, I saw the employees all working to get stuff done while one cashier helped help the customers ready to check out. I had a hard time finding one of the things I needed (I probably would have made it easier on myself if I went to a hardware store) nonetheless I asked an employee working in one of the isles organizing and stocking items where I could find this item. The employee's name was Troy, He knew exactly where it was and was happy to set a side what he was doing to walk me right to it. I then got to the register where I guy named Marshall rang me up, I always love when s store has great employees. He was super nice, and there weren't any customers behind me in line so him and I had a short conversation that left me glad I made the stop here, instead of putting it off. Really impressed with this CVS; Troy and Marshall were awesome to talk to, the store was clean, and if I'm ever in Folsom again I will make sure I make a pit stop by this store instead of dealing with any sort of store in Sacramento. Well done management. P.s. all the employees had masks on. read more

Bad customer service. Prescriptions never ready when their own systems tells you they will be. Drive thru lane closed for seemingly eternity. read more

I had a great experience last night. The cashier was kind and quick. He helped me get set up with the care pass and I saved $20 on my purchases. I will definitely be back! They had EVERYTHING I needed. Great selection!! read more

I agree with Jennifer S. and her review! This store is always incredibly clean! I have come here for many emergencies, over the counter medications, cosmetics products, greeting cards and last minute gift shopping (they have an awesome gift card section by domination in the back)! The customer service is pretty good and the store is well maintained and stocked! If you have the CVS card or can find good coupons, sometimes it's worth your wild to shop here for some basic necessities! I have been suckered so many times into buying nail polish that it's really my own fault for walking through the beauty section. Good store and love the location. I will definitely be back. read more

CVS Pharmacy is fowl! The store is relatively clean but the pharmacy is just disgusting! Next time you pick up a prescription look behind the counter. Look at the floor. Caked dirt, trash and random pills laying by and under the racks were they keep the filled prescriptions. Then look by the pick up window floor and the mini fridge. It's so gross! Then you have to give your first and last name and date of birth and verify your address. Seriously? For everyone to hear! That is a simple app for a mounted tablet. Much safer to protect customers identity. Last, the receipt was a little over 4.5 feet of just coupons! Who many trees do the go through a day! Again, simple app or CVS card for that. CVS needs to step up their game! I gave them 1 star because the store area floor was way better than the pharmacy otherwise they get a BIG Zero! Maybe call Curtis Channel 3 could put some light on this. read more

Too bad, this pharmacy was very good. But recently the service and wait time is very bad. We're looking for new pharmacy.

We've been loyal customers of CVS Broadstone for almost 20 years (prior it was Longs). The pharmacy was always pretty good with no complaints BUT RECENTLY the pharmacy lines have been crazy long and the customer service provided by the staff and pharmacist has become horrible. They are rude, condescending and need to attend basic customer service classes. Unfortunately, we will be going elsewhere. read more

I went to the store on Saturday May 1st to get a COVID shot. There was a small booth setup to administer these shots, but no customers could be seen. I asked if I could get a shot but was told I need an appointment. I went to the pharmacy to see if I can make an appointment and the lady behind the pharmacy counter called the Pharmacist. the Pharmacist told me they are 100% booked and they have no spare vaccines. I could come later and if someone missed they appointment I might be able to get it. She also said due to a lack of vaccines this would be their last day giving the vaccine. I decided to go online using my phone and check for appointments. While online I saw that almost every single appointment time slot was available. I was easily able to book the next time slot. I showed them my phone and was given the vaccine. I was asked to hang out around the store for a little while to make sure I have no adverse reaction. I did, and one thing I noticed was a lack of people getting the vaccine. I don't understand with all the hype on the news about this virus why she lied to me about not having the vaccine, when they had plenty. I have heard it is because they don't want to open a whole case if they don't think they will use it as they will have to throw it away. I'm not sure if that is the reason or if the pharmacy lady didn't have access to see the appointment slots, whatever it was, she should have been honest about it and not look me in the eye and lie. read more

This has been my pharmacy for 15 years due to convenience. The service has always been marginal. Today, they refused to fill a prescription because the date written was not perfect. It was still legible but they were over the top difficult in a time sensitive circumstance. The prescription was easily filled at the next Cvs down the street. Bottom line- this crew is inexperienced with no motivation for customer service. read more

The thick old lady with reddish hair can be a bit annoying. She talks too much about unnecessary things. Makes the line go too slow. But good customer service. read more