The photo department is awesome. Jenny was so helpful, professional and friendly when we created a poster for my husband's birthday party. The poster was done in minutes and it came out perfect. This Walgreen's photo department is top notch. read more

The number of times I've waited behind 1 car for over 20 minutes and left due to other obligations is infuriating.

Not only understaffed but poorly staffed, expect 30 plus minutes minimum on hold when you call. Lots of pick ups, "please hold" and then hangs up after more time has gone by. read more

Pharmacy continues to disappoint. Most people using a pharmacy are doing so because they are dealing with an illness, underlying disease, recent surgery or something to help maintain their health. Therefore, already wanting a little support. The pharmacists should understand this. Yet, instead of offering at least minimal customer service or empathy, there is a sense of annoyance or complete avoidance. Horrible customer service. read more

The drive through is painfully slow. Every time. I remain hopeful each time but never changes. The staff seem to bothered that you are at window. No smiles. Is there a manager???? read more

If only negative stars were an option. I placed an in store pickup for Mother's Day cards. I understand that sometimes stock is an issue so I opted in for substitutes if needed. I made a clear note requesting "general Mother's Day cards" you know to give out to friends and family. The cards I ordered were inexpensive. When I picked up my order and returned home, I noticed they substituted the cards due to stock- however the person who picked the substitution clearly doesn't know how to read because I received 5 Mother's Day cards "to my mother"/ I figured no big deal - let me call. I called the store and asked for an exchange and I explained what happened. "Samantha" who said she was a manager told me to come to the store for the exchange. I get there - and she says oh. We actually gave you cards that are "worth more" so you can't exchange it . WHAT? After you told me to come in? And wasted my gas and time? She then admitted to not being the manager and that she was a "lead" After several minutes of attempting to explain that this was THEIR error and that it's simple to exchange them, she refused as she doesn't know what she was doing. She took my number down with an attitude and told me her manager will call me. At this point this Walgreens should at the very least get some attention from corporate because the employees grossly lacking common sense, urgency, accountability and basic customer service skills. I'm still waiting for a manager call back. read more

Waited in line for 35 minutes, 3 employees. Finally big guy comes with a mean attitude and tell me . I ask him if the wait time was the same in car . And he said : " yes we are not a fast food restaurant " he said I could go work for them if I needed things faster . I said I was going to give a review of him and he said : " sure take a picture of me " . read more

Walgreens - Rude person at Walgreens El Dorado Hills . - Cosmetics & Beauty Supply Near Me - El Dorado Hills, California

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This store is the best, at being the worst Horrible customer service, and the worst pharmacy I've ever been to, with management that refuses to train their staff. Avoid at all costs. read more

Walgreens in El Dorado Hills on Saratoga Way has very poor customer service in their Pharmacy department. This pertains not only in-store, but also on phone. I called to check on an online discrepancy and was put on hold for eight (8) minutes. I was then immediately hung up on without speaking to anyone. EIGHT MINUTES! This is not the first time this has happened, but I have always given them the benefit of the doubt. This, however, has happened so often that I have surmised that they are completely understaffed and really don't care about their customers. In person, when picking up prescriptions, is no better. The pharmacy reps seem to be extremely under-qualified, not to mention very rude. I will be transferring all my medication's to another Pharmacy and suggest you do the same. read more

Would put negative stats, but I can't- this is specifically for the pharmacy. I was just in there today, was there around 1:50- worse experience ever with a pharmacy. I put my prescription in around 11:30 and was told it would be ready around 2pm, when I got there around 1:50, it wasn't ready, they had entered my insurance company info number wrong and rather than calling me ahead of time to get it or filling the prescription and then double checking the info- I got there and they told me it wasn't filled and that they're going to finish their lunch... I had to wait until about 2:15 to get help and then the lady who checked me out, had so much attitude, when it was their mistake. I definitely would not recommend this pharmacy. read more

If I could give 0 star I would . I've come back to This pharmacy following up my prescriptions 5 times and still hasn't gotten my prescription ready it's sad that they won't even smile and they look angry not approachable at all. Very rude customer service. read more

The worst customer service I ever seen from a Walgreens. I waited over an hour for prescriptions. Instead of asking for help all I get is it's just me. Don't you just hated when excuses are made when it's at a place of service. And the person of service Raise his voice and say I am the only person here. I can understand but really are you the only one there, I thought that's when the manager helps out. I wish I could give a half star! read more

The worst Walgreens I've been to so far in Sacramento!! The cashier had NO Customer Service. Every associate in this store seemed like they were miserable. It was only 8 am, btw! If this is the only option you have, good luck. They suck! If there is another location available around you, GO THERE INSTEAD! read more

This pharmacy is blatantly playing with people's healthcare and lying about it. Came on to review and not surprised at their current 1.5 rating. I had a Rx called in this morning and immediately received a message from Walgreens that it was out of stock and delayed. I called the pharmacy to discuss my options. The gentleman who answered the pharmacy line took my question about availability, put me on hold to inquire and a woman picked up the line to follow up with me. I asked if they had any and, if not, how to determine if anyone else in the area had stock. She was short in her questions, rude in her responses and told me "no nobody has it, it's out of stock everywhere; I can order it for tomorrow or the next day." (we're talking eye drops for pink eye, not opiate level dt need here, just to be clear :/). My next call was to Bass Lake Safeway to confirm "nobody has it" and I got the pleasure of dealing directly with Sam the Pharmacist. He's funny, kind, and on the ball! Of course they have it and he went to work getting my script transferred from Walgreens. Not 5 minutes later, Walgreens calls me and pharmacist kindly says my script is ready, why am I asking for it to go to Safeway? She and I discussed the discrepancy between the details she was giving me and those of my prior call (who exactly was lying to me, and why?) and I confirmed for her that I unequivocally would like my Rx transferred to Safeway. And I'd recommend you do the same. Sam the Pharmacist earned all my business in under 60 seconds! read more

If I could give zero stars, I would do it. I booked a covid test appointment and they decided to not call ahead and mention they closed the drive through pharmacy. What reason do they have for closing the drive through pharmacy? They are apparently short staffed yet I see at least two staff at the pharmacy and the store itself is essentially empty. I am feeling sick and weak and they have the gall to say that I should go somewhere else. I had to act like a Karen and demand a test which they eventually did allow. However, the tech, Melvic, was being a jerk and kept mishearing my name and made fun of its pronunciation. It took him over 10 minutes to just bring me the test. I have been to this location before and it usually takes 5 minutes for the whole process. They took their time on purpose. Like I said, I'm feeling sick and they kept me waiting way longer than is appropriate. I wish these people would actually have repercussions for their actions, but we all know that won't happen. I wouldn't be surprised if they "lost" my sample after all of this nonsense. Avoid this place entirely. Proof is in my photo. The first lap is about a minute after I made eye contact with Melvic at the drive through and started the conversation. The second lap is when I finished giving the test. Mind you, I have taken many Covid tests in the past and he didn't even give me the instructions (I didn't need them), so this could have been even longer. It has nothing to do with them being short staffed. It is their twisted way of getting back at me for demanding a test. read more

Walgreens - Bad Experience with Covid Test at Drive Through - Cosmetics & Beauty Supply Near Me - El Dorado Hills, California

Walgreens is never a place I would go to expect a wonderful experience. Just a decent one. This store falls under the category of decent or passable, but it's not a store that deserves much more praise than that. There was extremely slow service at the pharmacy, the checker up front was absent for a while and I spent a long time looking for someone to help me. On the plus side, I did find what I needed and they do seem to have a good job of keeping stock on their shelves. Plus, as other reviewers have noted, this store is far less crowded than others I have been into. It didn't make for a faster experience in my case but it did make parking easier. read more

This store has been descending for a while. I am not using them anymore for multiple reasons. The latest is people needing a COVID test wait in same drive thru as people merely picking up prescriptions. With that your efficient way to retrieve medicine is gone. I got in drive thru at 1145 for a 1200 test. 5 cars in front. Got to window 1:15. Imagine those sitting behind me trying to simply pick up meds. Then you get to window and staff are usually curt and rude. Not sure What work conditions are leading to this overall bad customer Service but if they don't fix it the drive thru won't be busy - everyone will go elsewhere. read more

Worst pharmacy I've dealt with. Staff is beyond rude, they're never on time regardless when the app/texts notify you of it is 'ready'. Filling incorrect prescriptions then giving the customer attitude like we had something to do with it. Being alerted that our medication is ready only to be told in person to have the Dr send whole new one over. Total incompetence. Met with nothing but an inconvenienced attitude and immaturity. How these are suppose to be medical professionals is beyond me. Corporate needs to step in if they value this location bringing any sort of positivity or influence to the brand. Terrible read more

HORRIBLE CUSTOMER SERVICE!!!!! Had a 12:15 vaccine appointment. Arrived to pharmacy at 12:12. Several people in line to pickup prescriptions but no one in the Covid vaccine check-in line so i went right to window and waited. At least 7 people were working. I stood there for 25 minutes and not one singe person looked at me or acknowledged me. Not one as they continuously passed back and forth in front of me. Then, a lady and her husband came in and got in line behind me. The pharmacy guy says to her "can i help you?" She says "I'm here for vaccine" He says " okay, have a seat and someone will be right with you" I guess i was wearing my invisible cloak. So sick of the crappy customer service in this town. I walked out, UN-vaccinated. And let me just say, this is not my first bad experience at this walgreens. No. One. Cares. read more

Walgreens - Cosmetics & Beauty Supply Near Me - El Dorado Hills, California

Today was the third time I had to go to this Walgreens in the past week. Visiting from out of town and it's convenient. I see why it has such terrible reviews. Three out of three trips they were out of what I needed.Today we walked into this Walgreens to drop a package with their FedEx service. Two females sitting on the counter could not have been more rude. Pretty much shewed us away. Will do! And we won't be coming back. read more

Pharmacist extremely rude, unprofessional and lack the skills to talk to customers that need medication. Would recommend to not send your prescriptions here. read more

The Pharmacy is AWFUL! Incompetent, rude! The Asian lady who helped me yesterday looked irritated that I was needing help! Horrible Customer service... if you don't like your job get a new one. So very disappointing! read more

The worst pharmacy! Tons of lies about when medication will be ready. Leading to lots of wasted time getting my doctor to reroute medications to a real pharmacy. Their pharmacy techs are incompetent and useless. read more

Probably one of the most unfriendly and uncaring pharmacies I have ever dealt with. No one smiles, no one is friendly and they treat you like something to get rid of as quickly as possible. That is when they finally get to you. They blame it on being short staffed, but that's a cop out. A little thoughtfulness and common courtesy would go a long way. Will be going elsewhere. read more

Terrible customer service at pharmacy!!! Female responding three times to multiple calls cuts you off and interrupts you while you try to provide information during calls. Refuses to listen and makes snide remarks about concerns, "um ok?", "yeah right". Deeply concerned there is miscounting of meds or skimming. Yes. I realize it sounds like an accusation and because the experience is real I stand by it. I am not saying to not go here, I'm saying don't tolerate this terrible unprofessional disrespect dishonest service from any pharmaceutical employee. Stand up. Speak out and don't put up with incompetent employees. Health is at risk. read more

I wish I could give -5 stars. The pharmacy staff has the worst customer service I've ever experienced. Save your sanity and go to CVS.

Awful experience with pharmacy. Rude. Slow service. Go anywhere else if you can. Too bad corporate can't staff up their pharmacies to actually do the services they advertise. read more

I wish I could give a negative star. I waited in line and no one even greeted me to say they would be right with me. They finally did under duress because I said something to a manager. You can be busy but let your customers know you see they are there read more

Horrible Store from Hell.!!!!!!!!!!! You can get better service in any third world country. Two days ago I went to pick up some pharmacy prescriptions. I use the drive-through because I cannot walk. When Joe Pesci said they "f**k you in the drive-through", he was clearly referring to Walgreens. The first time I waited 45 minutes, only to finally get to the window and be told they were 'just doing Covid testing today - I'd have to come back'. Doesn't anyone think to sue these people? Why not? Today I bypassed the drive-through and reluctantly used a walker to go into the store. Now, stop me if you've heard this, but some elderly people actually NEED to pick up prescriptions once in a while (see suing comment above). But Alas. There was no one is the store. When I say no one I mean NO ONE. Not at the counter, not at the registers, not at the pharmacy, or anywhere in the back. NO ONE!!! It was 1:30 in the afternoon and not a soul (customer or employee) was in an open store. However, there was a big sign hanging over the 'closed' pharmacy window. "Closed due to lack of help". Seriously. You can't make this stuff up. If it had been anyone else, they would have stolen the register and everything else they could carry. That's what this store deserves. No.......what they really deserve is to lose their insurance and close for good. The manager needs to be fired... twice.... and then run over. Period. Come on people. We have to be able to expect better than this. read more

Cashier at pharmacy tells me my doctors prescription is an OTC medication when it's clearly not. She says I can just get it on the shelves. I have no clue what the medicine actually is, no clue about the dosage. I tell her it's clearly not an OTC medicine since my doctor called it in to have you fill it. She checks with pharmacist and it's not OTC. Then cashier tells me it will take 20 minutes, you know, to pull the medicine and count the pills. This was 9am on an empty morning with no one else there. Medicine was ready 3 minutes later. It was like she was being difficult on purpose. What was the point of all that? Reading about other reviews with staffing problems, I was not surprised. What an ugly experience. read more

In regards to the pharmacy. Poor customer service. 0 stars. I've not encountered a friendly employee. I've not encountered a friendly pharmacist. Terrible terrible terrible. How do you get a pharmacist on the phone. I've called everyday for three days straight and nobody answers. Wtf!!! read more

We went in to get a passport photo the day before Christmas. The two attendants told us that they were rather busy and to go find somewhere else to take the photo or to come in Monday. We came in today, Monday, to take the photo and the lady at the photo counter told us that they are not taking passport photos today. When we reminded her that she told us to come back today, she really didn't care. I am not going to patronize this less than helpful store. read more

This place needs to go. Please put another pharmacy here or get the higher ups to help. I was just on hold for 30 minutes, pharmacy picks up and places me on hold again only to hang up on me. I have the flu, doc prescribed Tami flu, and I need my meds before day 3 or it's pointless. I should also note that my husband who had covid, NEVER received his medication prescribed. Please let us know or transfer it to a location who CAN FILL IT. It's beyond unbelievable that this place is still in business with the lines, prescription issues (mine are almost always filled incorrectly), and the awful communication. They need better help!! read more

The pharmacy is a big disappointment every month I have to call after the doctor sends the prescription to ask them to refill it they have an Asian girl working th at the counter and she has the most ugly personality the other girl that worked at the counter she works so hard to try to fill the orders Why the blonde Asian gal standing around in the back every time I go in there I hope I don't get her because she acts like you're stupid but she's the one that could never find your order and you have to have her look up to see that it's ready to fill so today I called and I got her on the phone after waiting 20 minutes on hold and sure enough we went through the same thing you don't have anything to fill I said please look at my order the doctor sent it yes one we have to back order you'll have get up Monday they could've ordered it yesterday and I said can I get the one filled so I could pick it up today she goes yes and I said can I come in a little while and get it she said it will be filled by the end of the day by the time we close and hung up on me I never would treat people like this I was in business for myself For over 30 years and if one of my employees would've treated somebody like she did I would fire them I am married to an Asian woman so I'm not saying anything bad about Asian people it's just her ugly attitude they just seem so disorganized they try to refill my monthly prescriptions but I always have Login and ask my doctor to to send them like I said the one girl work so hard and the guys very nice behind the counter they just seem to be so disorganized I'm changing back to my old pharmacy Safeway..... read more

Walgreens - a man standing in front of a jeep - Cosmetics & Beauty Supply Near Me - El Dorado Hills, California

In the past two months, the service at the Walgreens pharmacy window has dramatically improved. Can't say the same for the phone service. I phoned today to learn what was ready for me to pick up for both my husband and me, and "Stephanie " was rude and short. There was no greeting, no indication that I was going to be put on hold, no explanation when I was told that prescriptions were not ready, etc. I was forced to play "Detective. "People like her should never ever be dealing with the public. Sad, but the more things change, the more they remain the same. Dealing with Walgreens in El Dorado Hills is akin to having a root canal: a painful experience all the way around. read more

It is currently 6:31pm and I have been on hold for the pharmacy for 36 minutes and haven't spoken to a live person yet, and am returning THEIR call. Have debated switching pharmacies for years as I've had nothing but issues with this one, but this just sealed the deal. I wonder if they'll even answer before they close at 7. read more

This store is the worst. Move your prescription or have it called into another location!! First, I receive calls for prescriptions that are ready and when I get to the store, they have no clue what I am talking about - even when I replay the voicemail. Second, I had a prescription called in at 9am, I called to check status at 9:40. They told me to give them one more hour. So I call around 11:40 and as I am driving to the location and they told me the prescription is ready. I arrive at the store and there are 10 cars in the prescription line, I walk inside and there are 15 people inline and people sitting in chairs. While I understand the need for people to get covid vaccines - there should be a separate line and not a line holding up people that need to pick up their prescriptions for medical conditions.. read more

It's easier to get someone on the phone at the DMV than getting someone to answer at this pharmacy. Went through the multi step phone options to wait in line for 20 minutes to have someone disconnect on me! I re-did the whole process and have now been waiting for 25 minutes when I only had "one person in front of you" the whole time. Why bother having a phone number to call if you won't answer? read more

Don't waste your time. I have used Walgreens to fill my prescription for years and this has to be the worst. I called in and asked simply if they had my medication and stock and how long would it take to get it into the store. No help what so ever and was even told they would not even make a special order for that medication. I would need to go somewhere else. Go elsewhere. I live in el dorado hills and it's the closest pharmacy to me but I rather drive else where at this point. read more

This is the last time I will use this pharmacy, prescription is never ready when they say it will be. I called in to see if it was ready, was told 20 minutes, a few minutes later they called to see if I had ever taken this meds before, she said 15 minutes more, 30 minutes later I go to drive up to be told it would be after 2pm that would be another 35 minutes. This is almost every time I have a prescription to pick up. This is an edit to my previous review... after the delay in filling my prescription I get a message that a partial order can be picked up until they have time to order the medication. I am having it resent to Safeway, I am done with Walgreens, sad because they are a short walk from my house. read more