I had one of the most degrading experiences I've ever had at a pharmacy at this Rite Aid location…read more The pharmacist looked at me like I was a drug addict or trying to abuse my medication--right in front of a line of customers. It was humiliating, judgmental, and completely uncalled for. What they didn't know was that my original prescription for 1 mg doses was written by my nurse practitioner, and after my condition worsened, my doctor approved an increased dosage. I followed medical advice, nothing more. But instead of treating me with dignity, the pharmacist made assumptions without context and acted like I was doing something shady. Then, when a new prescription was sent in for a lower dose, they only allowed me to pick that up and didn't bother to explain anything. I wasn't even told there was a 1 mg version available. There was zero communication, zero compassion, and a complete lack of professionalism. People's prescriptions often change--doses go up or down depending on medical need--and pharmacists should know better. But the way I was treated made me feel like I was being profiled or criminalized just for following doctor's orders. Honestly, no wonder Rite Aid went bankrupt. This kind of disrespectful and incompetent treatment is exactly why people are taking their business elsewhere.

WHAT HAPPENED? I…read morewent to RA to purchase eye drops, an ace wrap, and a bottle of wine. I don't know what happened to that place. I felt like old Mother Hubbard, so I went to the cupboard and found nothing. When top management makes decisions out of fear, you'll fail.. Case in point: A Sacramento Rite Aid sold liquor to an underage boy and got caught. Instead of management implementing additional safety measures such as educating their sales associates on what to look for, instead they directed all stores to ID everyone from 21 to 100. That my friends is a prime example of poor management. Maybe that's why the cupboards are bare and now one is near...Please close the store and give Gold River residents another choice. We are already dealing with a crappy bel air market.

I pick up meds here for me and my family. I always get greeted upon entering and there's always…read morefriendly staff ready to help. Despite the long lines, Jonathan does a great job at providing excellent customer service with a smile. I will continue to shop at this location.

If you want to wait in line forever go to this CVS. They're always understaffed and there's always…read more5000 people in line. Doesn't it matter if you go in at 9:00 a.m. or 8:00 p.m.. you would think they would get wise about it and add more staff but no no you don't need your medications all that bad. Then they open the second lane up which nobody seems to drive through. So I ran through tonight oh just because it rained the whole world doesn't work oh my gosh poor me. If I had somewhere closer or better to go I would thanks CVS for letting me down.

Yesterday and today the pharmacist went above and beyond taking it a step above with getting my…read moremedication filled and working with my doctor. I have never had a bad experience here at sll. Kudos to the staff on Olson ave. .

Gina is a delight! I was visiting my daughter and had gift cards. I saw Gina two days in a row…read more.. And one of the gifts cards didn't work and had to enter the numbers manually. No worries though because Gina was and is patient and kind she is truly a lovely beautiful woman inside and out! Even though I'm raving about Gina I feel I need to mention the black hair products were behind glass and notified CVS when items were taken out. My daughter was offended because it was only that section in glass as judging only black people STEAL and my grandson is black.

Bitxh who answered gave me attitude when I called to check the status of an RX. Told me it would be…read moreready in an hour then tried to check me when I called back an hour later to see if it was ready.

I'm visiting the area and had my Dr. send my new prescription here. I've been on hold 16 minutes…read moreto see if they have my prescription ready (can't confirm through automated system because it's not a refill nor my pharmacy), someone will pick up & hit hold again with no explanation or greeting. Weird folk jazz playing on hold , someone picks up - straight back to crummy hold music. Going on 17 minutes of this nonsense. My goodness, I may hold off and ask my Dr. to send it somewhere less convenient tomorrow. Lol, it's as if they are the only pharmacy and want to abuse their power. I'll be taking my business elsewhere in less than 2 min. I'd advise to avoid this pharmacy at all costs & will reroute my own.

I genuinely don't understand how a pharmacy can repeatedly get something as basic as a prescription…read morecompletely wrong. Multiple times, a prescription has been sent to this Walgreens, and the app/system shows it as "confirmed." I make the trip to the pharmacy, only to be told they don't actually have the prescription. This has happened multiple times, not just once. At this point, "confirmed" apparently means "confirmed that we have absolutely no idea what's going on." I understand that pharmacies get busy and mistakes happen, but when the exact same issue keeps happening over and over, it stops being an isolated mistake and starts looking like a serious competence and communication problem. The amount of wasted time, unnecessary trips, and frustration is ridiculous. If you can't reliably process a prescription or accurately communicate whether you actually have it, what exactly are customers supposed to rely on? The ineptitude of the people that work here deserves its own further review. Too bad negative stars isn't an option.

I recently developed a serious back condition and saw my doctor yesterday, who informed me that I…read morewill need surgery. In the meantime, they prescribed a strong pain medication to help manage the pain until my procedure can be scheduled. This morning, I noticed through the Walgreens app that my prescription wasn't being covered by my insurance. After waiting about an hour, I discovered that Walgreens had simply canceled the prescription instead of contacting me to ask whether I wanted to pay out of pocket. Considering the circumstances, a simple phone call could have prevented a lot of unnecessary delays. I reordered the prescription through the app and immediately called the pharmacy to let them know I was happy to pay out of pocket. I spent over an hour on hold before finally reaching someone, only to be placed on hold again. After another 15 minutes, the phone started ringing repeatedly before the call was ultimately disconnected. I called back and asked to speak with the manager, but instead I was transferred back to the pharmacy and had to wait on hold yet again before finally reaching someone. At that point, I was told my prescription would be ready by 1:00 p.m. Unfortunately, 1:00 p.m. came and went with no update and no prescription. When I called again, I was simply told they were too busy and would get to it when they could. I reminded them that I had already called earlier in the day and had been told it would be ready, but the only response I received was that I would have to keep waiting. Because I was in so much pain, my wife called the store herself and spoke with the manager. Only then did someone step in and make sure the prescription was filled promptly. When my wife arrived to pick it up, she noticed several pharmacy employees standing behind the counter doing nothing while customers continued to wait. After standing in line for about 10 minutes, another employee walked into the back and began arguing with several of the staff members. I understand that pharmacies can get busy, and I try to be patient with healthcare workers. However, the lack of communication, excessive hold times, missed commitments, and apparent disorganization made an already painful situation much worse. When someone is waiting on medication after being told they need surgery, timely communication and basic customer service should be a priority.

They where a great addition as a pharmacy to the neighborhood. Unfortunately they where bought out…read moreby safaeway and closed-door simply for there clients list as safaeway has a location across the street, to my understanding. To bad loved there delivery service now Im back to another small pharmacy that offers delivery INNOVA Pharmacy on Jamison cort of Manzanita or (Family discount pharmacy) next to the medical building they offer delivery and have a great staff. And no footwork getting your transfers from other pharmacy just have to give permission to do so they take care of the rest.

Amazing neighborhood pharmacy!The people who work here are very helpful!They got a lot of dietary…read moresupplements and am looking forward to going back soon!

My son (13 years old ) NEVER goes to the doctor or needs prescriptions.. but we found ourselves at…read morea urgent care and a prescription called to this CVS at 8pm on Labor Day. My first initial interaction was with aliciana and pharmacist Lorrick. They were both VERY kind and accommodating. Lorrick with MORE than helpful as my son's RX insurance numbers weren't working and being rejected. He worked his magic and boom, got it to work. Then when he councled my teenage son, he leaned in and explained the medicine directly to him ( as he is a young man) and I was obviously right there hearing all advice. Anyways, Lorrick you deserve an atta boy! Thanks for making my experience so nice.

Less wait times at the drive thru! We have been here so many times before and they always take too…read morelong to process someone's order. If you have 4-6 cars ahead of you, you can guarantee a 40-50 minute wait time sitting in line until you get served. Fast food drive thru's take less time to give you your food! So it begs the question: WTF is taking so long to get your prescription! My wife and I are over this and are thinking we wouldn't mind paying a little more for prescriptions if they take this long. The wait times inside the store are even more atrocious!

When Rite Aid closed I had to choose a new pharmacy. I was tired of the horrible service, and long…read morelines at Rite Aid, CVS, Walgreen's and grocery store pharmacy's. So I decided to look for an old time pharmacy. To my surprise, none really exist anymore. But I did find one, Vitality Pharmacy in Folsom. I decided to give it a shot, and Im so glad I did. The service here is fantastic. The staff take care and interest in my wellbeing. They fill my prescriptions quickly and send me a text when its ready. I couldn't be happier with my experience here. I drive all the way from Fair Oaks to get my prescriptions filled here, and its well worth it. And, if you dont feel like driving they also offer delivery for a small fee. Highly recommended!

Very helpful and caring service. Answers phone calls. Extremely clean and easily accessible from…read moreparking lot.

A few weeks ago, a woman literally got mugged in the bathroom during my visit to this Walmart…read more This morning, as I was going through the self checkout, there was an employee very loudly saying very cruel things about poor people. She was saying to some customers, "If you don't have money to pay, don't come to my store." Imagine working at the trashiest Walmart in NorCal and shaming your customer base like that. Imagine thinking you have money because you work at Walmart in Rancho Cordova. I've been to a couple dozen Walmarts across the PNW over the past two years, and this is the only location where the hand soap in the women's restroom quite literally smells like cat urine. That probably sounds made up, but it's not. The hand soap in the women's restroom at this specific location smells like literal cat urine.

Store refused a return within their policy, for an unopened untouched item (huge bag of gummy…read morebears). They gave a fake excuse of "the system doesn't give me the option" to return. I suspect the store manager here instructs staff to come up with BS to refuse returns here to avoid losses and scams. I think it says more about their store/clientele than anything. For that reason I would avoid this Walmart. It's not about being snooty, but I don't appreciate being treated as a criminal.

The Pharmacy staff is incredibly rude all the time and not consistent at all, even worse if you…read morehave to call them. Everyone tells you different, wrong information. They act like it's a bother to explain things to you or to answer questions.

Staff is kind and helpful. Store was clean and the ease to find what you are looking for is superbread more