CVS is my go-to pharmacy because it's the only one where my insurance gives me full coverage. Believe me, if I had a choice, I would go somewhere else. I use prescription eyedrops for a chronic eye condition. My insurance would not let me order a refill until 11/13. Things got busy; I ordered it on 11/15. My last refill ran out on 11/16. They filled the order on 11/16 but did not send their customary notification until 11/18, and then the message header did not identify either the drug or the sender; in my phone's long list of incoming texts, it looked just like spam. So I didn't read it until 11/19, after I checked the order status on CVS's web site as preparation for calling them to ask why the shell they hadn't done anything yet. The previous time I ordered it as soon as the insurance would let me, which again was only a day or two before I ran out. CVS's computer informed me that it was very sorry, they were temporarily out of stock, but they'd get it in Real Soon Now. The prescription was not new then. They knew I was likely to reorder it, and they knew when almost to the day; couldn't they make sure they'd have it in stock when I needed it, instead of doing nothing, then scrambling to get it not-much- too-late? No... that's too much to ask. Every time I refill this prescription I seem to end up with no drug for a few days, for one reason or another. I'm profoundly unimpressed. read more

Less wait times at the drive thru! We have been here so many times before and they always take too long to process someone's order. If you have 4-6 cars ahead of you, you can guarantee a 40-50 minute wait time sitting in line until you get served. Fast food drive thru's take less time to give you your food! So it begs the question: WTF is taking so long to get your prescription! My wife and I are over this and are thinking we wouldn't mind paying a little more for prescriptions if they take this long. The wait times inside the store are even more atrocious! read more

CVS Pharmacy - In line.? - Drugstores Near Me - Fair Oaks, California

Being a pharmacy technician myself I try to give grace to pharmacy staff. I work in a high traffic 24 hour location as well, but this pharmacy does not have it together at all. Shabnam rang up a prescription after we discussed changing it for the childrens version rather than the adults (prescription for a 5 year old). She had to refund it, told me it had to go back on my card even though I paid with a debit card and it will take several days to return to my account. Then she stated they would start right away to fix it for me and it would be only a few minutes. I waited a half hour before going back up to check, only to find out they hadn't even started it nor did the other staff know what was going on with it. Fully let down by this pharmacy and i'll be switching to a different location after this experience. Do better for your patients! read more

Ever wondered what hell was like? Just step into this very hot and stuffy packed store with pharmacy lines that never end. If that's something you're into then this is for you. If not stay away lmao read more

What couldn't improve? The system first off. Why not put all of the same patients prescriptions together. Instead the reps are all over the place and if you have multiple the poor person is definitely getting their steps for the day! I've NEVER had a smooth transaction here! They blame the insurance. So I tested my insurance it was fine at another CVS . It's just these guys. I'm currently changing over to express scripts. Good luck read more

Don't go here if you have plans. I'm currently trapped in the drive thru line and have been sitting here for over 30 minutes. Just ridiculous. Update: sat in line for 45 minutes and when I got to the window the lady on the other side was yelling at me through the phone because my barcode didn't have a number and "how is she supposed to scan my barcode?" I have no clue I don't work here??? Wtf do you normally do?!?! Idk why she was mad, I was the one that wasted my time sitting there for that long. Changing my pharmacy ASAP cause wtf that was a joke. read more

This pharmacy needs a make over - just sat and waited 30+ min for a prescription that couldn't be filled because they were out! Terrible customer service. read more

Terrible service. Staff were cold and rude. I waited over an hour for my medication. I absolutely hate coming here!!!

I had a return, the clerk said "all of this"????!!!! ( items) then said WHY? I said why what? She said why are you returning these? I gave her the reasons for all of $35.00 dollars, she handed me the receipt and said NOTHING ACTING VERY ANNOYED!!! I ended up spending $54 dollars after that ONLY because my daughter needed some items. A person that has a return should be treated the same way a person spending money shouldbe!!!! That is just good customer service period! I will never shop here again. CVS is over priced anyway. *3 items read more

The pharmacy is always a 30+ minute wait and even when they say the medication is ready for pickup, I'll show up and it's still not ready. This place is horrible, I only use it because it's the only one close to my house since they closed the Rite Aid. Literally every single month I come to get prescriptions, I'll call ahead and they'll tell me it's ready then I show up 4 hours later and it's still "in process". read more

Filthy bathroom--sink, toilet, floor. Locked door to public bathroom. Long lines at pharmacy. Bored, uninterested people working at pharmacy. The last place you'd want to be if you're sick, and everybody in line is sick or they wouldn't be at a 24-hour pharmacy - the only one in the area. read more

Called to make sure they had a product I needed in stock. The worker said yes, and I drove to this location only to find out they are out of stock. read more

Stood in line for 45 minutes. 1 person behind the counter who seemed like she was just waiting for her shift to end. Should have had at least one more person helping customers read more

They were useless. Even with a prescription from the doctor, the person behind the counter didn't know the name of the prescription.

If I could give 0 stars I would!!! This is the worse pharmacy, store I have ever dealt with. The employees are incompetent and they all seem so lost. If you go through a drive thru pharmacy your co pay for your prescription should be the same if your go inside.... Absolutely ridiculous.... read more

Incredible long time consuming lines at the pick up window. They help move at the speed of a calendar. I get texts saying my meds are ready only to get down there and they are not ready. I have called in advance to ensure my meds are ready only to find out they are not. Poor management. Poor job execution. S****y pharmacy top to bottom. read more

Don't come here for the pharmacy. I have been waiting for 22 minutes, and the Indian lady working here was extremely rude and just wasting both her work time and ours. I am really disappointed with their slow service. I had already been waiting for two days to pick up my medicine. When I finally got to the counter, she asked me which medicine I wanted. I said, "Give me the medicine my doctor sent." Sorry, but she was really unhelpful. read more

All 5 stars go to Suhad, who rolled out the most compassionate, skillful assistance and truly meticulous attention to detail I've ever experienced at any pharmacy (ever) as she took my staggering $1,000 copay all brought it all the way down to just $18. read more

Truly the worst experience ever at a pharmacy..... The Check in Clerk told me that my retired Military ID wasn't valid and didn't cover medication. Telling her she was wrong prompted her to tell me that I didn't understand... WoW !!! ,,,after this using the ID card for the past 45 years of retirement, I was told that I was wrong and didn't understand... BTW,,,,, the military ID is very valid once she discovered how to input it manually. The whole ordeal lasted almost two hours before she resolved the problem and I got my medication ... She was bound and determined that I didn't understand, but in the end of the problem was resolved with a couple of phone calls. The place was in utter chaos and customers were backed up because of the inefficiency. I'm sure this had something to do with her rudeness.... In the end I finally got my medication, but never again until CVS clears up this mess and thinks about the customers first .... I got the feeling that I was supposed to leave and not get my medication until I resolved the problem. Repeatedly telling a customer "You don't understand" isn't a winning tactic. We do understand... We're not stupid and don't need to be talked down to... Just listen to us... Thank you Ed C read more

No one answers the phone! I tried several times, but no luck. Will have to wait until my regular pharmacy opens in the morning.

Just stood in line and was told that my prescription would be expedited. Nearly two hours later, turns out, they didn't have the medication on site. Very frustrated after needing these meds. read more

DJ needs to work on her customer service. She needs to be trained again because with someone just diagnosed with bronchitis and can barely hear due to illness she made me feel ill again, fighting to hear her and be heard! I'm having a bad day too that's why I'm visiting the pharamacy! read more

I love this pharmacy! I switched to this CVS location after staying with another location for almost 6 years. I switched because every pharmacist and employee I have met is excellent, kind and helpful. Service is fast, efficient, hours are great, drive-through is quick/convenient, scripts are always accurate and if you choose? There is plenty of parking. I could not be happier, and I no longer dread going to the pharmacy! TEN stars for this CVS. I have lived in 8 states and have always used CVS. First time I have ever written a review, because this is a store fully deserving of a GREAT review! read more

Over two hours for a prescription to be filled. typically it takes over an hour for most prescriptions.

If I could rate at 1/2 star, I would. The CVS Pharmacy NEVER answers their phone or returns calls. It took me literally a dozen calls between my doctor's office and CVS to finally discover that the error was CVS's, and not my physician's. The attitude, service and lack of concern is appalling! read more

Disgusting store and horrible pharmacy. They have a voicemail system that requires you to leave a voicemail and just HOPE that someone calls you back at some point in the day. Terrible experience. read more

Horrible customer service' women was so rude' she didn't know how to talk with people . My friend need asap pills ' and we was waiting for long time ' she said you can go to another pharmacy... read more

After having switched from the Marconi Ave CVS to the Dewey Dr CVS, I was so hopeful because my first drive through experience was great. Wonderfully courteous, ready as soon as I drove up, retrieved the prescriptions quickly and with out walking back and forth from the window area to the front area, as happens now and has happened too often since then. My latest attempt to try the drive through again, after not even going through that horrible experience once again for the past couple of months, was only because there were 2 cars in front of me and I saw movement behind the window. That was the last time. No more. I so wish my friend, whom I pick up for, could use a different pharmacy. I'm so glad I don't have to use CVS for my prescriptions!! When I got up to the window, which seemed to take an unusually long time with only 2 cars ahead of me, the woman was able to find one prescription relatively easily, but the other took sooo long for her to locate that I was trying every thing I could try to get her attention because she obviously did not know what that prescription was. I tried waving my arms to get her to look at me....no deal. I tried pressing the "call" button....no one answered or even looked my way. I tried hollering "excuse me", but she didn't pay any attention. When she finally barely glanced my way, I waved my arms and motioned her over to the window, and she didn't look happy about it. When she picked up the phone, I told her the name of the prescription she was looking for, and that it would be in a large bag. She was obviously not a pharmacy tech. She would have known that prescription is a liquid and comes in boxes of bottles. Eventually, because she then continued to do the very same thing, picking up small bags and looking at the labels, again and again. I waved at her again and told her I didn't want it, I just wanted the 1 other in a small bag. She tried to have me continue to wait for her to locate the one she didn't even know how to look for, but I insisted on taking the small bag prescription only. She made a face as if she was angry and tossed my small bag prescription in the basket and pushed it out to me. I then had to ask for the debit card back...she was upset. I got the debit card back and left. Why would they out someone on prescriptions who doesn't know prescription?? I must say I have no complaints about the inside pharmacists and techs. They've been great, so far, but there's no point in having the drive through if qualified people can't attend it and attend it as professionally, easily and quickly as inside the store. read more

The absolute worst pharmacy I've ever used. The drive up is long and slow regardless of the length of line or time of day. The wait at the window is unacceptably long before they even inquire as to your need. Unfortunately they are the only after hours pharmacy around. Every visit is this way. Management needs serious improvement in the running of this pharmacy and their disregard for good customer service! read more

This pharmacy never sleeps!! Its the only 24 hour pharmacy on this side of town. Another commenter says they close random hours? This pharmacy never closes!! Even during scheduled 'lunch hours' this location stays active. Sorry Espeth...youre wrong! read more

If I could give zero stars I would. Most disgusting and dirty store. Trash all over the ground, walls black and dirty, bathroom was gross. Scheduled a flu vaccine and 1pm and at 1:20pm I was still waiting, was told a few people were ahead of me. Never will go back. read more

10 days ago I presented my medication bottle to CVS as a transfer from Walgreens. They were unable to fill it that day. So given waiting time I finally received a text last night upon my arrival this morning I am informed that the script has been returned to stock. How the does that happen in less than 24 hours. CVS customer care has not gotten any better read more

Scheduled for vaccine and traveled 30mins. They had no vaccine and WERE STILL SCHEDULING SAME DAY. Done with CVS as they can't be trusted.

Despite the reviews for this location I was very happy with my first visit here yesterday afternoon, I was assisted by the employee Bryan who helped me find some allergy products I desperately needed for the season and rung me up as well! This store was fully stocked and organized making it easy to shop, which was great, so I found everything I needed! I would highly recommend shopping at this location, no complaints here, I'm one happy customer and I even signed up for their rewards program, since I'll definitely be making a return visit! There's a reason this company has been around since 1963, great deals, customer service and quality products! read more

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Save yourself a trip and don't go here. Employees caused me stress and anxiety. Lack of communication of policy..

Staff members all give conflicting info on medications and policies. Super frustrating when not even the pharm manager gives accurate info and is contradicted by a pharmacist. Gave me inaccurate info that I passed on to my daughter's physician regarding what he needed to do so basically waisted not just my time by a physicians time as well. The only reason I go here is it seems to be the only pharmacy that consistently has her medication in stock monthly. Seems they have only partial quantity available for some reason the last few times which makes it really inconvenient with a C2. They state that corp does their ordering so someone needs to communicate their stock better with corporate it seems. read more

Absolutely horrible service. Drove far out of the way because it was the nearest one open. When we got there a guy told us that someone would be right with us and 20 minutes later sitting there no one came to help. The old lady behind us got out of her car to get their attention and when she did a lady came up saying that the guy didn't let anyone know he was leaving from the window. She then told us to come back in an hour which already is irritating as I'm not from the area and in a severe amount of pain. Came back over an hour later and talked to her again when she said unapologetically that it would be probably another 20 minutes (meanwhile it's now almost 10pm at that point). When I pulled back around to the window it was a male whom just handed over medication without checking id at any point. He showed absolutely zero remorse for the horrible customer service. Also how dangerous it is that he just handed over my muscle relaxers to my fiancé without checking either ids. Hope they don't get caught and lose their license There were at least 5 other cars that got into screaming matches with them in the 3 times I was in the drive thru. I get it that they're "busy"or whatever they want to claim; but if you lack human decency and kindness, change careers. read more

If there was an option for zero stars..... This is by and far the worst pharmacy I have ever used. Don't go here, they don't care about people, their jobs, themselves, anything. It must be the place they send the malcontents that for whatever reason they cannot fire. It is the purgatory of CVS employees. It's a 24 hour pharmacy. When you work at a place that is open 24 hours a day, there is a good possibility you will get the crappy schedule. And when you get the horrible schedule, you only have YOU to blame. EVERY PHARMACY HAS OPENINGS- EVERY ONE DOES. So, to the pharmacy tech who couldn't give a single xxxx about the sick customers coming in for meds, you need to get a different job. That covers the service part of my review. Next, when committing to having 24 hours of service and being the only option close to Roseville, you should know that people, real life humans, depend on you. You are not a luxury. Everyone in there is suffering. The pharmacist who seemed more curious with his Iwatch and cell phone drove me crazy as the tech said he would be at least ten minutes u til he could talk to me. And then....they did not even have the med in stock, they could not tell me when it would be available, nor could they help me look at other cvs locations. I was out of options. I wanted to scream. And by the way, when the urgent care doc called inquiring about the med, they confirmed they had it. Horrible experience, inadequate people, and poorly run operation. The next morning at 8:02 am I was able to get the medication at a competing pharmacy without any issues at all. Don't go here. read more

CVS pharmacy is one of the nicest places to go. The employees are always helpful. The prices are low as well. I like going to CVS pharmacy. I think everybody should go to CVS pharmacy. read more

Had an amazing experience of excellent customer service here last night. The wonderful woman who helped me was unbelievably friendly, courteous and patient. She was knowledgeable of the merchandise and assisted me with a smile and great energy all the way to the checkout. I wish all retail interactions could be this pleasant. Thank you Miss. T. I now have a favorite CVS. read more