I pick up meds here for me and my family. I always get greeted upon entering and there's always friendly staff ready to help. Despite the long lines, Jonathan does a great job at providing excellent customer service with a smile. I will continue to shop at this location. read more

CVS Pharmacy - Me at cvs parking lot - Drugstores Near Me - RANCHO CORDOVA, California

If you want to wait in line forever go to this CVS. They're always understaffed and there's always 5000 people in line. Doesn't it matter if you go in at 9:00 a.m. or 8:00 p.m.. you would think they would get wise about it and add more staff but no no you don't need your medications all that bad. Then they open the second lane up which nobody seems to drive through. So I ran through tonight oh just because it rained the whole world doesn't work oh my gosh poor me. If I had somewhere closer or better to go I would thanks CVS for letting me down. read more

So I have a prescription I've been on for a while, and it's not exactly cheap. When I first got it, my doctor sent it to the CVS near Howe and Fair Oaks. She also told me about GoodRx, which gives coupons so that I could get it at a better price (and it was still like $50-60!). That CVS pharmacy had good service, and always honored my GoodRx coupon, which made a huge difference. However, it was too far out of the way. I decided to move my prescription to this CVS pharmacy because it was much closer to my house and work, which made it a more convenient option. And that's where the headaches began. All of a sudden there's problems. I show the passive aggressive pharmacist my coupon, but for one reason or another the system isn't accepting it. And so...conveniently enough, they end up charging me about $25 more than what's on the perfectly good coupon that is specifically FOR THAT EXACT MEDICINE. And because I really needed it, I just bit the bullet and paid it, knowing full well I was getting screwed. However, today's experience was the last straw. I recently ordered a refill over the phone, and it was ready today. I had some things to do afterwards, but knowing the sh*t show that this place is, I didn't make plans because I anticipated problems. I also had my PERFECTLY GOOD GoodRx coupon ready to go. And of course, sure as the sun was going to come up today, there were issues. The prescription cost, according to them, was around $85. I showed the GoodRx coupon to her, and she ushered me over to the side to type in the coupon code. And, of course, the system won't take the code...again. So the pharmacist hands me off to another pharmacist, who calls GoodRx to inquire about the code. What I was then told was that the GoodRx coupon only applied to a different brand of the medication. Yea...I'm calling BS. I've always used the same brand, and it's exact name is written right there on the coupon, which always worked at the other CVS. So the pharmacist stated that she would have to order the mysterious other brand that the coupon applied to, so that I could actually pay a semi-affordable price for it. I agreed to it and went on my way. I was probably there a little north of half an hour. Glad I didn't make plans. So about an hour later, that same CVS calls me. I knew right away when I saw the call that there was going to be more to the story, because God forbid I was getting off the hook that easy. And sure enough, now the plot thickens! The coupon code I gave her was for a different medication that has a different function...even though none of this was mentioned while I was there. This medication has a distinctive name. No way it's getting completely mixed up with an entirely different medication. The pharmacist claimed that there was nothing she could do. Yea right, I'm calling BS. I just laughed and hung up the phone. This place doesn't even deserve the two stars it got based on all the reviews. Obviously the pharmacy sucks. The merchandise in the store is COMICALLY overpriced, and there's always a line a mile long at checkout, with only one employee available. They need to just bulldoze this place and put in something beneficial to the community, because this ain't it. read more

They need a sign on they're second lane I went in form lane one had to go to the back of the line again cause they said it was closed

If there was an option to give zero or negative, I would have given that. I went to pick up a medicines which I needed to take on the very same day and was very urgent. The pharmacist (Asian) said she would not give me the medication because she never saw any doctor prescribe this medication to have so many. This was a specialty meds which needed to be taken more than one prescribed by the specialist. I have never seen a pharmacist question a doctor's prescription. "Bolus" dose as per the doctor! I mean it shows why she is a pharmacist (no offense) and not an actual doctor. I ended up leaving the pharmacy without the medication. Very poor & rude customer service, CVS!! This pharmacy should shut down if they have idiotic pharmacist like that. Either train them well or close down. We don't buy poor customer service like this. I made my doctor send the medication to Costco pharmacy instead which was ready in just an hour no questions asked. read more

I was here late 2022 during my quick giveaway from San Jose visiting family. After dinner, I had some tummy issues. So, I had to get some anti gas remedies. Coming from Hyatt Place Rancho Cordova was a breeze, during the day. The map made it like just around the corner but definitely not a walking distance at night. It was just a simple CVS Pharmacy, nothing to brag about it. read more

The wait time is super long every time. Even if it's just one car in front of me took at least 15-30 minutes. Even if you go inside, the drive thru isn't any faster. read more

Oh my goodness. No words to describe the frustration I just felt waiting in line to pay for a travel size toothbrush and toothpaste. While I appreciate that the woman at the cash register was trying to be nice, we were all waiting in line foreverrrrr because she wouldn't stop talking to every person, having a FULL conversation with them. When I finally got up there to check out, she decided to give me recs for mouthwash. Jesus Christ lady. I worked all day and just need to get this so I can go home and pack. read more

Awful experience. Went to a doctor at 9am, got out and said they'd already given my prescription to the store. Waited 3.5 hours for them to call at 1:15pm. They called AGAIN to say my prescription is ready at 1:30 while I'm on my way up to the pharmacy. Get there at 1:35 and both inside and drive thru are closed for lunch until 2. Waited another 20 minutes AFTER THEY OPENER UP AGAIN for them to finally get me my meds read more

Everytime I'm here it's always slow as crap, long ass line thst never moves. You always have 1 cashier with the long ass line always trying upsell you on rewards or whatever it is. Have some urgency for gods sake read more

All super rude and lame. It smells like crap. Go anywhere else. Don't give these people your business.

I went into the store to print one 5 x 7. The cashier waited on people in line. I finally told him I would be doing the print at Walnut. It took 10 minutes and it was easy to print. read more

I would give them a zero if I could. I'm not exaggerating when I say we've had issues almost every single time we fill something there. From them filling the wrong prescription, to not running it through the insurance, to (twice now) texting me that a prescription was ready for pickup only to then tell me it wasn't ready when I went to pick it up. It's been one thing after another with them. Not to mention, their automated phone system sucks. read more

literally the worst pharmacy ever - can't get through on the phone, their automated system makes it impossible to speak with a live person... when picking up prescriptions, there has not been a single time we have picked something up in 2 years that there wasn't a problem, if you use this pharmacy plan on wasted time and frustration read more

My husband has been seeing his medical doctor for a few years now and gave him this Good Rx Prescription Drug Savings Card which CVS in Rancho Cordova, never honored it not even once and ended up paying out of Pocket all the time, so we just switched to another local Pharmacy nearby less headache and humiliation and never used that No Good Rx Prescription Drug Savings Card that they Claimed and advertised on TV. Teresa T. read more

CVS Pharmacy - prescription drug savings card - Drugstores Near Me - RANCHO CORDOVA, California

Slowest service at a busy spot, many people working but not doing anything, standing around watching the one cashier, every time I come here a line and a wait guaranteed. read more

I went there at 3:20 AM. They are supposed to be open 24 hours. A sign was up saying they'd be closed for over an hour for lunch. read more

CVS Pharmacy - Drugstores Near Me - RANCHO CORDOVA, California

Worst pharmacy. Takes 30 min plus every time just to pick up a prescription. Maybe hire more competent people

This is the best cvs pharmacy. The pharmacist manager Triet Tram is wonderful ,kind , friendly , and helpful. I would only goto this cvs pharmacy. The staff here also is wonderful. They amazing but no wonder why having a manager like this to lead to example. Thank you for setting such a high standard of customer service. read more

For the pharmacy side of CVS, my experience can be classified along the lines of a doctor's visit. Wait...I think a visit to the dentist is a better analogy. The waits are painfully long and the service is numbing... My analysis is just basically the pharmacy being short-staffed. With the number of people waiting for service, there's not just enough staff to cope with the load. Plus, the queues aren't just inside the store...there's also the drive-through that needs attention as well. I also heard from one of the staff that the pharmacy is frequently being hit with "call-ins" from staff. Flu season? In the middle of summer? The grocery section of CVS is a different story. It looks well-stocked, and there's always staff available to help you with your queries. And the staff here are quite attentive. They see you in an aisle, they will immediately ask you if you need assistance. If only the pharmacy side was like this... read more

CVS Pharmacy - Claim your prizes here - Drugstores Near Me - RANCHO CORDOVA, California

ZERO STARS! ZERO!! these ppl are incapable of doing their job! I get there are other patients but for me to go every time and every time they have me wait HOURS for my medication! And it's always that they don't have my insurance on file when I've given them my ins info EVERY TIME! I'm switching pharmacies! read more

Always a long wait no matter when u go. Though u place order online with a confirmation, they can't find your order

I've gone into this store several times and everytime the employees working are very helpful and pleasant. I went in tonight and said excuse me very nicely twice before the guy I was talking to answered me. I asked if they had flashlights and I was answered very rudely. Along with him and two customers mocking us while they walked by us. I'm very unhappy. read more

Wish they had negative stars. Between the pharmacy and the lab, no one can find my stuff. The pharmacy said "can't help you. We're just the middle man" [yes that is a quote]. The lab (whom the pharmacy said to call) said "we don't deal with patients" I had to go to another pharmacy to get what I needed after waiting 3 days and spending hours on the phone with all of the numbers and the people who passed the buck. Never got a resolution. read more

If you are travelling this holiday season, do NOT get your COVID PCT test done here. I took my test on Sunday. Tomorrow morning I'm supposed to board a plane, but I don't even have the flight requirements fulfilled because the Minute Clinic has not sent results (by the way, it's now late Tuesday.) I can't even get ahold of a live person to ask where my results are in the process! I ended up having to find a rapid results option near me though the Saccovid19colab.org - Thank goodness I was able to get my results 30 minutes later. read more

Do not use this pharmacy. They are un-organized. Lose your prescriptions not once but twice. They will tell you they will be done and you go pick it up it isn't ready. One day I took 4 visit. Tonight they messed up my husband prescription went from 92.00 as my co pay they tell us use this coupon had our insurance company take off their coupon it ended up going up to 230.00. They are the ones that told us to use this coupon and then couldn't get our co-pay back to the original amount. They said the best I can do is give you the prescription for 180.00 now. They screwed up and instead pf making up for their mistake and say we made a mistake we will honor the original price they wanted us to pay them more money. Don't use them. They have no manager to complain to or make things right. Our prescription are short. We are suppose to get inhalers for a 30 day supply they gave my husband a 14 day supply. The Dr told us they gave me samples and charges us full price for a prescription that was jot ordered. read more

My rating is zero. but you have to pick at least one star to post a review. What everybody is saying is true. They are rude, one person doesn't know what the other person is doing. Their texts say one thing and the pharmacist says "no, sorry you'll have to wait two more days." One pharmacist says one thing and another pharmacist says something else. They are awful. Sharon Hundson read more

I finally transferred my prescriptions to another pharmacy. My auto-refill prescription was out of stock so I got three days worth to tide me over. The pharmacist called last night at 5:00, a week later, to say my prescription was ready. When I went to get it today, and waited in line for 15 minutes, they had returned it to stock. It seems to be a case of retaliation that I have moved to a new pharmacy. Mind you this is after calling the automated phone line twice to ensure I would get the refills on time AND being on the auto-refill program. Ensuring there were refills available on my prescription, I really try to make my part of the process smooth. It is especially disheartening that there are no valid explanations of their actions, just a shrug of the shoulders. In the past I would have to return twice because they "were running behind" or "short staffed" , however since I was so close I did it. After the third month. It appears that my time and business is not valuable to them. I have also called the corporate office multiple times. This time they are sending a team lead to see what us going on and call me back. I hope there is something enlightening that comes of this however I will see what their resolution is. CVS was very convenient, however it is not worth the stress 2 or 3 times a month trying to get my prescriptions. On the bright side the retail has great sales and the staff is always friendly and helpful. I will miss the extra bucks I receive from getting my expensive prescriptions there, but they have specials that can't be beat and always have the perfect greeting card. If you are on any life dependent medications like I am, please think twice before selecting this pharmacy. read more

This place should get ZERO stars. Still waiting 4 days for another simple refill. I had to drive to ROSEVILLE to get an eye drops refill before I went blind!! That's 30 miles!! AND because they are late on the refills = it affects YOUR NEXT REFILL DATE. The refill dates go by the FILL date NOT THE REQUEST date. I actually had an RX EXPIRE BEFORE THEY COULD FILL IT! I requested it before the expiration date, but because it took them several days to fill it - it expired and was DENIED. Such horrible incompetence. Scarey. Why would anyone trust them with an accurate COVID test or a flu shot? read more

Jeez i thought people were just being sensitive - nope - it's as bad as the reviews make it out to be. How in the world do you get a ONE star review - even my DOCTOR complained to ME about this place and required me to change pharmacies ! read more

In short, go-to Costco, Safeway, Walgreens, anywhere but here...unless your insurance company wants you to go here. If CVS pharmacy at this location is going for the quality of Comcast customer service, they are doing great. Btw, if you haven't heard, Comcast is rated 15th worst customer service company in USA. These are experiences combined over the last 6 months. 1) Meds always take 3 days to fill, even though I have refills left. Call it in Monday morning, and it'll usually be ready by Thursday. 2) Even after a call from the automated system, the script is still not ready. 3) Once, even called them for a refill. He said it'll be ready by end of day. I went the next day, and it still wasn't ready. Finally, went back a second time on the 3rd day, and got it. CVS cares about you just as much as Comcast, maybe less. BTW, my husband is a clinical pharmacist for a hospital. He says CVS is the worst as some of his friends work there. Crappy pay, serverly understaffed. These workers are not happy, and their customer service shows. People use this place as a starting job to get into better places. Why do I go-to CVS? Because our gold plan, which I pay $700/month for, primarily wants me to go there. I much prefer Costco, but I have to pay more. If I need a med the same day, I go-to Costco. read more

Needed an item at 430 am on our way to Kirkwood. Sign says open 24 hours but the employees lock up "for Lunch" and put a sign on the door that they will re open at 5am. At 455 an employee unlocks, walks out and sits on the sidewalk while a second employee is at the register. 2 Employees and you close for lunch??? read more

Unprofessional and rude. Went for a COVID test and had a hard time hearing the employee and asked her to speak up because I couldn't understand what she was saying. She then tells me she's not going to yell. I asked to speak to the pharmacist and when I tried to tell him about the rude employee he jumps in saying that he has dealt with me three times and I've been rude. Tried to explain this was my second time interacting with him, first was for a booster shot, and today. He then tells me to take my business elsewhere. He doesn't know who he is dealing with. Before I left drive-thru I was on the phone with CVS lodging a complaint. Next, filing a complaint with my insurance plan as they contract with CVS. No excuse for bad customer service. read more

They literally have the biggest dummies in the world working in this Pharmacy ! They never get it right ... They tell you to come in 20 minutes you arrive in 30-40 minutes and they say ... Sorry not ready yet 20 more minutes . You come back in 20 minutes and they say sorry still not ready it will be an hour !!!! STOP TELLING PEOPLE TO COME IN 20 MINUTES because it's NEVER ready in 20 minutes . It's like this every single time !!!!! Literally wasting peoples time and gas !!!! Oh & when they screw up they blame it on their system ... It's not the system it's YOU read more

I will keep it simple, asked pharMacy for someone to open a mess cabinet, she pages someone and no one shows up. I go back and ask again, same woman told me "go to the front they have the key, we don't. They I go to the front and the woman says "what do you want". No wonder this store has 2 stars. read more

I switched insurance providers and needed to get a prescription filled. I wasn't sure if CVS accepted this coverage so I called. I went thru the prompts using the automated system. Everything was accepted. When I got to CVS the pharmacy did not accept my insurance provider. I was simply told they dont know how to update the computer read more

Nicest manager ever! He went above and beyond to help me with my cvs card! I think his name was Calvin or something close to that. Cavin, that's the name on the receipt! read more

I have waited so long to leave a review at this place. Where to start? 1.) There was this guy who worked there for awhile that worked the drive through and made as much effort to find medication as a passed out stoner. Look left. Look right. "I don't see it. Come back in 30 mins" 2.) Under staffed BEFORE COVID. So damn excuses there. You're gonna wait anywhere from 5 mins to 1 hour if you are the only one in line or if there 3 people in front of you. 3.) Constantly doesn't match up with what the app or text messages say. "Your prescription is ready for pickup" "Just kidding. Did you enjoy waiting in line forever for nothing?" There needs to be another rating system. Negative stars or Makes DMV feel like a party. read more

Incompetent and racist employees who refused to help me and threatened to call the police on me because I wouldn't get out of the drive thru line. Had my prescriptions been filled correctly the first time around, I wouldn't have had to come back. read more

Beware going here early AM hours, site may be closed. Went here at 2AM and note was posted on front entry: "System is down and store will be open at 5AM". read more