To Whom It May Concern, I am writing to formally lodge a complaint regarding a fraudulent Macy's gift card I purchased from your store on March 28, 2025, at Safeway. I bought the $80 Macy's gift card as a gift for my sister-in-law. When she attempted to use it at a Macy's store, she was informed that the card had already been used--it had been cloned. The PIN number on the card had been carefully scratched, which we now realize was a red flag. Not only was the card unusable, but my sister-in-law was left embarrassed at the store due to this incident. Despite providing this documentation, and repeatedly following up since March, Safeway has yet to resolve this issue. As of today, August 1, 2025, I have not received a refund or replacement, and the matter remains unresolved. This delay is unacceptable. I request an immediate investigation into this issue and a prompt refund or replacement of the $80 gift card. read more

This review is strictly for Leilani, who works in the floral department. Leilani was very tentative and extremely friendly while I was searching for flowers. She went out of her way to go in the back and grab newly arrived roses and made a gorgeous floral arrangement for me. I was really happy with my purchase and my boss was overjoyed with this bouquet (it was her birthday). Also, I received many compliments while walking into work. Thank you, Leilani, for being so kind and going above and beyond! read more

Safeway - Roses - Grocery Near Me - Rancho Cordova, California

I was visiting the city and needed some staples for the week, mainly water and snacks. I stopped in to the Safeway to pick-up these items and everything was easy to find and took me 10 minutes total including using self check-out. The store was clean, the employees were nice and greeted me when I walked in the store and said thank you to me on my way out. The parking lot was a little active at 3 in the afternoon so keep an eye out and be aware of your surroundings. Other than that, I found shopping inside the store to be pleasant. read more

Make sure you double check your pick up order before leaving! I was missing 1/3 of my groceries and called the store to see if my bags were overlooked and I could come BACK to pick them up and they insisted I picked up all of my order and to check my trunk. For real? My stuff was straight up missing and the produce that was given to me was rotten. Thanks for the steller service. read more

Safeway - Grocery Near Me - Rancho Cordova, California

Dear Safeway, in order to sell products from your meat counter, you actually have to have staff there to help customers.

I went to the customer service when I noticed that I was over charged for cucumbers. The very large woman did not give me the price that the produce man said it was. (I asked him as there were two prices. For 3 different cucumbers) one being for the English that mine wasn't) I believe that I should have been given the price I was told. I'm very disappointed. I should have went and took photo of the organic cucumber signs. The miserable woman stated that it was for the English cucumber. Once I left I realized it wasn't the English cucumber I had bought. Making me write this negative review about this customer service report. She dismissed me. I should have been given the price produce man confirmed when I asked about price. I BELIEVE HIM and not her! Plus there is a saying that "the customer is always right" Especially when they are told a specific price!!! This woman was foul! read more

I come here often because I live near by. The workers are all nice and it has all the normal things a grocery store should but I just don't. Get how they are understaffed every night at 5-6 pm. When I come after work the lines all get supper long from the rush of people coming off work but the cash registers always take so long and by the time people do show up to do registers the whole crowd is gone. Guys from 6-7 yall need to have 3-4 people on registers or get some young people in there that can move read more

I stopped at the Safeway in Rancho Cordova after a long day, and it was honestly a relief to shop somewhere that felt relaxed. The store was bright, shelves were fully stocked, and the bakery section smelled amazing. One employee helped me find a specific tea I couldn't locate, and they did it with genuine patience. Small moments like that make routine errands feel much easier. read more

Worst safeway! They told me they get out at 12 not close at 12 and closed the door in my face at 11:50. I rushed there to get one item specifically before they closed. Yall are lazy and bums disgusting. read more

Be careful if this is your pharmacy. I had a prescription transferred here and they told my normal pharmacy they will fill it. Then I spoke with Mai at this location and she said "I will not fill it until tomorrow ". It's a medication that by law CAN be filled 2 days prior to running out. The Rancho pharmacy filled it for me last month too and the pharmacist told me their policy is 2 days prior. I told Mai this and she said "Well what's our pharmacists name?" I don't know because the person I spoke with last month identified themselves as the pharmacist and I don't remember their name. Then she says "I'm the pharmacist and you did not speak with me" but then later in the conversation says "I'm not normally here I'm just helping out today". So she lied about being the regular pharmacist and told me I have to go without my medication. I told her the law and she told me "that's not the law". Well it is. So beware if this is your pharmacy. Mai was not a good representative of Safeway read more

My experience with the employees at the RC safeway has always been very average but mark, in the parking lot asked me if I needed a grocery cart. He then brought it to me. He was friendly courteous and took the initiative to try and help. Much appreciated mark! read more

This is 100% rating for the Sushi guy at the Rancho Cordova Safeway. The sushi he makes every day is just outstanding. It is tastier than some sushi I have had at "sushi" spots. It's made fresh every day!! My son said eeew to grocery store sushi until he tried this guys. I apologize for not knowing his name. He always has a smile and is willing to get us specialty sauce when we ask. The other day I saw two ladies waiting and realized he was custom making their rolls. It's also worth mentioning that he puts out a great variety of raw and cooked fish. The only ambiance is the cleanliness standards you visibly see that's kind of a must for sushi. 5 dollar Fridays is at the sushi counter as well. He is the sole reason a go to this Safeway. read more

Safeway - Dynamite roll at Rancho Cordova Safeway - Grocery Near Me - Rancho Cordova, California

Todd he stopped what he was doing and helped us around he was amazing and had great energy. this man needs a raise!! read more

I thought it was pretty rude for the cashier to turn the machine I was using to pay for my groceries and take the survey for me. I asked her what she was doing and her reply was "don't you love Safeway"? It wasn't professional at all and it was false information read more

Store manager Wally had an employee cut in line at their Pokemon vending machine while a few of us were waiting to use it to buy some stuff. He proceeded to buy out nearly every desired item from the machine and taunt us with "I left you all a couple things" very unprofessional and unapologetic. My daughter and son were devastated as they've yet to be able to open any of these products read more

I returned to this location for the first time in probably five years. I instantly remembered why I stopped going there. The store was relatively clean, there were more than a few rowdy customers. A woman walking the entire store while in a very loud inappropriate conversation on the phone (on speaker phone) there was a man walking the Produce section talking to himself and everyone else pushing a dog in a stroller (all compartments of the stroller crammed with trash). There was a very useful security guard, walking around, head down on his phone. We waited for five or six minutes, just for someone to acknowledge us at the meat counter. When they finally did say hello they continued doing dishes for another two or three minutes before someone finally came to help us. We went to check out and Kimberly (while she was very nice) was literally texting as she was handing change to the customer in front of us. The manager was walking around doing absolutely nothing. I'm assuming she was the manager based on the most severe case of RBF I've ever seen in my life and the lack of any actual purpose. I'll keep going to Raleys based on the service and overall store environment any day. Not even your prices would bring me back. And to be fair, they aren't that much cheaper than Raleys. read more

Well I came in an asked for cake order and one lady took her sweet time and while she was putting my minimum effort red velvet birthday cake that was for my wife of 6 years I noticed that they did not crust the whole outside of the cake with red flakes like we asked then when we got it half the cake was kind of leaning on box as if it might moved during packaging I was really upset with turnout and my wife was really angry also we want to continue to shop here but not if it's going to be like this read more

Customer service is never open with no management around to help customers. Constantly no personnel to help

Of all the Safeways. This is the worst Safeway in so many ways. Minimal selection options. Service is good. Very pricey

I have had all good experiences with this Safeways' bakery. Preorder as well as already make desert's The produce is a hit and miss.

Safeway has repeatedly over charged me and my family. I use their app, scan in store specials, buy frequently get home after shopping and find I didn't pay the expected price they advertised. The store may be well stocked, but seldom have enough cashiers to serve their customers. New manager has a clean store but some merchandise we buy is to high to be reached without help and there are many security guards who roam the aisles unnecessarily. What used to be our go-to and trusted store is doing my family and community a disservice. Not shopping there and will shop BelAir or Walmart in the future. We are just done! read more

Worst customer service from store management. She had to fix a problem created by them which inconvenienced me, the shopper, and had the nerve to treat me like it was my fault and I was the problem. After correcting the issue, she didn't even have the decency to apologize to me for the error or for my time spent having to go back to the store. That place is such a mess and I clearly see why. read more

Their Hot Wok sucks. Chicken egg rolls burnt to a crisp! Kung pao chicken is bland and no heat. chow mien was cold. The cook was rude and needs to learn how to cook!!!! read more

So good good evening I would like to give a special he was very pleasant. He was very sweet. He was very nice. He made my sandwich amazingly awesome I wanted to let you guys know that I appreciate it. There was another young lady that helped me out also at the cashier. her name was Heather to say thank you so much. I love to come here and of course I get my money orders here every once in a while when I can so Jeffrey is always a big help. I appreciate you guys and I just I am your customer service because I work in a customer service field team, thank you always awesome and hopefully your corporate business look out and see that you guys stand out to make the business awesome Andy thank you my name is Andy read more

Yesterday I had the worst experience in Folsom, Rancho Cordova location. I purchased flowers, and when I was already at my car, the security appeared next to me. He pulled the flowers from my hand and accused me in stealing. One of the cashiers informed him, that I didn't pay, and without any proof he was very rude. read more

Came here to get a box of anchovy paste ( I used it in my seafood fried rice) and a sizable container of fresh cut up fruit medley. Stopped over at the deli, the nice gentleman taking care of the deli food was very courteous and friendly. The fried and baked chicken were ultra delicious. Crispy and not salty. I got a medium size steam white rice to go with it. Didn't have time to cook tonight, that's my dinner to pack to work. This place is kept very clean and organized. I like that. read more

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I actually love this Safeway. It is clean, has everything I need and the staff are friendly. Tonight I was a little miffed because the far right entrance was locked (by where the Girl Scout cookies were being sold) and I had to walk to the other door (I'm on a walker) I called . Ryan, the manager , was very polite and apologetic. I appreciate that. I didn't realize that entrance needed to be locked at 1915. Good to know for future trips to Safeway. read more

I had to go to the store at the last minute tonight. And I saw the personnel restocking. Every single aisle has at least 8 people working. And they do this every night so that we can go shopping everyday. These people work like trojans. We should be so grateful read more

Safeway - Restocking - Grocery Near Me - Rancho Cordova, California

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Terrible store, fruits are always spoiled, mold everywhere, vegetables are moldy, look in the refrigerators where you buy yogurts, they are moldy. I bought fish and there were worms in it. I threw away so much money! They do not look after the goods properly! read more

the fact that self checkout is 15 items or less and you have one check stand open at night. line is 6 people deep and no one comes to help not even courtesy clerks!!!! get it together Safeway. read more

I've been here several times, but rarely come to this one because this store is nowhere close to my home, work, or other frequented establishments. It's a standard Safeway that used to be old and kind of messy, but it's been remodeled over the years and it looks a lot better now. There's all the fixin's and happenin's and other things here as with other Safeway stores. I would say it's centrally located so it's convenient if you happen to be in Rancho Cordova, but the neighborhood could be a little rough at times, so I would avoid coming after dark. The staff are friendly enough, although I've not asked for help from any of them and usually use self-checkout to pay. I've not bought from this deli, so I can't speak to that dept, but all the hot and cold foods there look fresh and well stocked with great variety. The produce dept looks good too, as we frequently buy bananas at any Safeway. Finally, I really do like their floral dept, where the displays are beautiful and the prices are competitive compared to specialty floral shops. Overall, this is a pretty good Safeway in an otherwise not great area. read more

Most chaotic grocery store in the area. Understaffed, tons of items sold out, employees ignore you at deli counters. We came in this Sunday and we're disappointed again, the store was pretty busy but only one checkout lane was open. Headed to self check No big deal, the employee watching self check is having a conversation with other employees and is practically screaming. The Walmart next door isn't even this chaotic. Where are the managers?? You know your store is short staffed yet you only leave two people at the front to help guests? Food in the meat dept area is sparse or just looks like it's sat out too long From now on we're going to sprouts or target. We have come in and tried to give this store as many chances but it's a total flop. Only good thing is their floral dept is always fresh and stocked. read more

This place is gross, if the management is not going to care about the store tear it down and let walmart take over. It's dirty, the fruit expired the day after I brought it home. The isle floors need cleaning, disgusting does not even describe how horrible this place is. Don't go unless you want to be disappointed. read more

Safeway sucks. This company is scummy. And the employees are garbage too. I keep getting these E-coupons for great deals and freebies in their store. So, I take a trip to the store and look for that product. EVERY time I visit, that particular product is unavailable. ALWAYS. At first, I thought it was just bad luck or poor timing. I have come to realize that this dishonest company just sends out coupons for GREAT deals on products that they don't actually stock. It's just a scummy way to trick people into visiting their store. Today, I received am email coupon for a deal on a free item. I couldn't find that item, so I asked multiple employees. Nobody knew or had heard of that item. The last dummy I talked to actually tried to locate it, wandering around a couple places it might be found, while I followed. She then mumbled something about probably not carrying it, and walked away. I didn't even realize she had given up and ended up following her halfway to the break room before I saw she wasn't helping anymore. read more

Been through many Safeway's in my time, and I have came to find that this location lacks friendly customer service, but seems to always have what I need - fully stocked. The fresh produce area, which is organized nicely - at this location is one of the best compared to other locations. The meat department isn't bad, although I wish they sold more options for beef products. As far as steak, rib eye is my favorite cut and the selection is not that wholesome. Back to the customer service comment listed above. In the handful of times I've shopped here, the register gals did not smile- nor really look up and I had to be the first to greet. Even after that, the lack of personality was very apparent. Oh well, this isn't make or break for me - just more for information you might want to know. I'll continue to shop here, because the pricing is significantly lower compared to say, Raley's which is the next closest grocery store for me in this area. read more

Im general I actually really like Safeway/ they're a little more expensive than Walmart lol- so it depends on what great deals im getting to go there, but i really have no complaints. So strangely enough you always think about "grocery store" sushi as not that great. I decided to try it today and wow- not even going to lie- it was so delicious! He even made it fresh for me and made it all salmon nigiri! It was so good and it was super cheap compared to any sushi place! I just figured I'd let everyone know to not be afraid to try their sushi! read more

I have seen the transformation of this Safeway from since I was a kid to now. It looks great and the shelves are wel stocked. The customer service is great on the store floor but some of the cashiers aren't very talkative but that's ok. There are always lines here with about a 15 minute wait when you're past the 10 item limit and have to go to the regular lines. It's kept clean and patrons all seem friendly. Food in the shelves are rotated as they should even though I reach in the back for a date that expires much later so at least I know they're doing their jobs with that. read more

Called Safeway Bakery 7/8/2022 at 3:40pm to place an order for a birthday cake. The phone rang and elevator music commenced. I waited patiently and finally someone answered the phone. Unfortunately it was not the bakery and I was advised that the bakery would be paged. After more elevator music the same lady picked up and stated they still didn't answer, I said "no". She stated she would page them again. After a few more minutes of elevator music I hear click click. After a series of clicks I took the hint that Safeway staff was ignoring my call. Staff could've took my number and related it to the bakery staff so they could call me back if they were busy. read more

If you want to be harassed, threatened and humiliated due to your disability, this store is for you. Due to sensory issues I do not want others bagging my groceries. When I asked the bagger to allow me to do it myself, she became extremely aggressive. She then began to mock me and laugh when I attempted to explain the situation to her. She became louder, and even more aggressive. She continued to bag my groceries knowing full well it was causing the problem. Thankfully the security guard understood the situation and attempted to diffuse it. This woman became enraged and began insulting me. She went as far as saying "everyone has disabilities, you jus5 need to get over it." She said her name was "Stefani bit spelled different." That's my guess of her spelling. This woman needs some serious diversity training and improved customer service skills. She is going to cause the store a lot of problems. The comment she made "there's one every night" really shows how little respect she has for customers. The only reason i didn't use self check, it wasnt open. Violating the Americans with Disabilities Act dies not look good on the store, management and the corporation itself. My mext actions are dependent on tour response. It was July 4th at 11:35 pm. The cashier was Wendy, she was very nice, professional and helpful. I unfortunately did not get the security guards name. He's a very nice young man with small dreadlocks. His demeanor and unsung abilities to defuse a situation need to be commended. He understood the situation and removed "Stefani " from it because she would not stop instigating. read more

Wish I could give 0 stars!! Every time I go to this location (out of pure convenience because of how close it is to my house), I tell myself I will not go back again. This time I really won't be back! When I was a kid growing up in the Bay Area, I remember Safeway always having a good reputation for customer service. They used to greet you at the checkout, ask if you had trouble finding anything, and at the end of your purchase you would always be offered help out to your car, whether you were young or old. Now, at least for our local Rancho Cordova location, the majority of the checkers will NOT EVEN greet you, they'll just start scanning and not say a single word. It's actually kind of weird and awkward. Due to that I generally opt for self checkout. And I can't remember the last time (when using a regular checkout) that anyone asked if I needed help out to my car. Finally, even when you do voice to an employee that you had a frustrating experience in the store, they don't even respond or say something a normal person providing quality customer service would say, such as "Oh I'm sorry to hear that", or "Is there something I can help you with?" It's like Safeway took out all of the kind and helpful employees and replaced them with rude robots. Go ANYWHERE else in Rancho Cordova to shop except for here. You were warned. (Oh not to mention products on the shelf that expire that same day and produce that is usually rotting the same day you buy it). read more