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    CVS Pharmacy

    2.1 (131 reviews)
    Open 7:00 am - 12:00 AM (Next day)
    Updated a few days ago

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    Recommended Reviews - CVS Pharmacy

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    Elle K.

    A strong 5 stars for the state of the store -- from an abundance of products, neat displays, and organization. Well done!! 0 stars for the blonde female cashier upfront today on 3/18/23. What laziness is this!? She was avoiding doing her job up front at the normal cash register area. Instead, causing confusion, delays and frustration. There is a prominent sign that clearly notes you have the option of paying either at the traditional cash register or self-checkout. My preference for personal reasons was to pay at the normal register. I rang the bell, and she said she would be right there. She never came over. Instead, she kept directing people to the self-checkout area. Folks looked unhappy having to go there, but they complied because she said she would only take people at the counter if it was a liquor purchase. Really????! Next, each of the customers struggled with the self-checkout. Review the footage. Not a single one was a quick in and out checkout. Then this cashier had to spend additional time helping those folks because of the problem she caused. If she just went back to her normal post at the normal register she could have handled these customers one by one in a seamless and swift way. Instead, she caused further delays and frustration by continuously pointing folks to the self-checkout -- that clearly wasn't working out for most. I eventually had to flag down another employee. Thankfully, he was in management and kindly processed my order, and I was on my way. Note to CVS management: self checkout is an optional service. It should not be forced upon customers to use. Primary focus and way of payment should still be received by a cashier at a register. The grumpy blonde cashier needs to be addressed/corrected. Looking forward to better customer service in the future. I still have the store a 5, so as you can see, I am very reasonable. But this customer service issue must be resolved.

    Messy

    Very messy, The patient was asking the clerk if a medication was available over the counter , the man which was ringing her up told her it needs prescription or you can get it from the street , he didn't have his name on his shirt so I think he was just a clerk and not even a licensed pharmacy technician. But still it was really inappropriate. Even if he was a technician still it's very inappropriate ! He should have only said it's Rx only or either refer to the pharmacist.

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    13 years ago

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    10 years ago

    I came in to pick up some photos and Sarah the assistant manager was great and attentive ! Great customer service skills.

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    14 years ago

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    12 years ago

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    11 years ago

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    12 years ago

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    Page 4 of 4

    Ask the Community - CVS Pharmacy

    Review Highlights - CVS Pharmacy

    I visited the CVS in San Clemente for the first time and was assisted by Chela, the beauty sales consultant.

    Mentioned in 2 reviews

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    2.4
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    This is such a cool Walmart and it's so crowded even on a Saturday night in San Clemente. I don't…read moreknow why I expected it to be less crowded. I haven't been to Walmart in Cabo so I was happy to find this particular location. I was there more for the review than I was to buy anything. They have everything including rafts and a garden center in case you need any flowers or plantings or dirt

    Customer service is non existent, can't communicate with the staff members if you can find one!…read moreIt's unbelievable that a major corporation can allow this to continue. I approached several staff members to assist me to investigate if the item I was looking to purchase was in stock in the back store room. They looked at me if I was speaking a foreign language, English is still the language of choice isn't it ? I ended up frustrated and decided to leave. This is not the first time that I encountered a language problem. I know what you're thinking " why didn't you ask for a manager". well this past January I had to wait 35 minutes for someone to find a manager and when they did I had to help them fill out the form to my dismay ! The manager said someone from the Corporate Office would contact me within 48 hours ...... its now June and I'm still waiting ! This is about Corporate Greed, non trained staff members and managers at no fault of their own have been placed untrained into the service of dealing with customers. My Walmart days of shopping are over ! Don R.

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    CVS Pharmacy

    CVS Pharmacy

    2.2
    (76 reviews)
    4.5 mi
    $$

    It's outrageous in store prices are often higher than online. I have to schedule a order pickup and…read morewait? Or deal with a 5 minute checkout price match? You're taking advantage of the elderly.

    I've had my prescriptions filled here for years but yesterday (and today) was the worst experience…read moreI've had. I needed a refill on a prescription and called the number on the medication bottle. This time on the call I got welcomed by a pleasant AI woman's voice. It asked for my details, said I had no prescriptions there and then hung up on me. Literally, just hung up. So I called back (second attempt) and this time it allowed me to give the RX number of the medication to it. It then told me that I had no refills on this medication and to contact my doctor. And then it hung up on me. The only thing is: I do have a refill on the prescription. At no one point on either of the two calls would the AI allow me to speak to a human. Literally, the only way to speak to a human is for me to physically go to the CVS Pharmacy. I contacted my doctor who gave me a refill prescription which I got filled today. I spoke to the pharmacist who told me that yes, I did have a refill available on the medication and didn't need a new prescription from my doctor. He doesn't know why the AI said I didn't. He also said, yes, if you call the number on the medication bottle you can't reach a human at all. I also use Costco's pharmacy and I can always reach a human by phone there if need be. I'm beginning to think that moving my prescriptions to Costco (or anywhere where you can speak to a human by phone, if necessary) is the way to go. I hope though that CVS will change it's new system --- which is clearly not working for its customers.

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    CVS Pharmacy - drugstores - Updated August 2026

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