Came here for an emergency run for allergy meds. It was only 10 minutes from the San Mateo campground which was a plus. Although I wasn't driving I was worried about finding quick parkiing after seeing the street parking already filled. Turns out that CVS has their designated parking. It made it easy for an easy and quick grab and go stop. The employee that helped with unlocking the med display was not a peoples person no really interaction. The store was clean and organized and the shelves looked well stocked. It's a good store if ever in need of your basics. It's a store I would return to if needed. read more

CVS Pharmacy - Drugstores Near Me - San Clemente, California

Very concerned about the welfare of the employees working here. They seem extremely overworked, underpaid, and stressed. It's a completely depressing experience shopping at this CVS location. The corporate CVS company really needs to inject some money into this branch to get it on par to the other San Clemente location. The fridges seem broken often, product displays are messy, and merchandise is always out of stock. The unequipped staff here have my utmost empathy. Poor souls. Corporate needs to wake up. read more

Shocked at how awful the pharmacy is. The staff is rude and not helpful. Especially the light brown haired one in a face mask and braids. I was told my prescription would be ready in 20 minute, after 35 minutes of waiting I asked if it was almost ready. With her crap attitude she said she didn't know. Another customer waiting in like said "that's not an answer" I agreed and she repeated she had no clue. I have a time sensitive prescription I have tried to get 4 separate times this week with some excuse always to why they can't figure out how to fill it. Will never use this pharmacy again. I suggest if you don't want to wait in never ending lines with incompetent staff you don't either. Also cvs why would you hire staff like that? She's not a pharmacist, easily replaceable with a pleasant human. read more

Very busy store. All pharmacy staff are always smiling and greet me by name. Especially the pharmacy manager Victoria.

Whoever the asian older lady working the register was tonight (12/1) has a horrible attitude. I don't usually ever write reviews as someone who also works in customer service jobs but she was soooo rude to everyone in line. When she asked one guy in front of me in line to go to self checkout and he said he couldn't because he was paying cash, she acted so put out. Then, as she's helping the lady in front of me, she asks if I need anything. I say yes that I am picking up photos and she rolled her eyes. My mom and I literally laughed because we were like what is happening. We just waited 20 mins in line and have no other option than to pickup the photos from her. It isn't like we could just go grab them ourselves... read more

This place was absolutely SHOCKING! I've seen auto repair shops that looked cleaner and brighter. I've never seen a CVS that was so dismal. And unfortunately the attitude of staff seems to mirror the awful appearance of the place. Find another pharmacy! John M. read more

The best action, easy parking great customer service I was able to find everything lots of unique knickknacks strongly recommended. They had absolutely everything I need. I really enjoyed shopping here. Very nice. read more

Super nice and helpful pharmacy staff that is constrained by an antiquated system for filling and keeping even repeated prescriptions in stock. Staff seems to turn over quickly which probably complicates the problem. Caution with the el camino store in San Clemente, they recently started closing at lunch. Staffing problems? read more

This is a rad CVS and the man who is working tonight is superb! He should win employee of the day for wearing a mask and bring so helpful and cheerful! Huge clean store and this guy was vacuuming! What a great CVS experience it was!! read more

CVS Pharmacy - Huge clean store and this guy was vacuuming! - Drugstores Near Me - San Clemente, California

I just spent a half hour behind ONE car at the drive through. I've waited ten minutes inside to be acknowledged. There's nobody ever at the front. This seems like a prank show. read more

Thanks to Shibin (Cashier) & her friendly staff. I always have what I need here. And they make sure I don't slip away without redeeming some of my discounts I've collected through their wonderful CVS App & Customer program. I shop here frequently, and will be back soon! read more

CVS Pharmacy - Entrance Logo - Drugstores Near Me - San Clemente, California

Even on the best days it takes 10-15 minutes to get a simple prescription with no problems. Considering this location is ALWAYS busy, it usually takes more than half an hour to be done. This most recent time it took more than 45 minutes before I was able to leave. Even after I was initially helped it took more than 10 minutes before she came back to continue the transaction, but then said another employee needed to do a DUR (whatever that is) to continue, which I waited 15 minutes and the lady talking to customers had to remind this other employee a second time before I was helped. Just go to Rite-Aid. My partner goes there and it takes her 5 minutes from the minute she steps in the door to the time she leaves. It's only a couple blocks away and supposedly it's cheaper too. read more

This place is the reason folks do Costco and/or mail order. place has gone to pot since sometime late in 2023. Its also ridic expensive on just about everything. Get that stuff at walmart & target on sale, yo. Be nice to have a 24 hour pharmacy somewhere in the area, but w/out the crazy mofos on/around El Camino Real and the folks bolting out the door with merchandise and often pills. This will never be any of that. If it were a city, this is a rotting city where the business and populations moved to the newer neighborhoods. The staff is what population is left behind. Misery, Darkness, long lines & longer receipts. read more

Sales Associates are professional and helpful. Store merchandise is well stocked. Pricing is offset by CVS coupons which can result in substantial savings if applied correctly. read more

The pharmacy and staff are friendly and this is my preferred CVS in San Clemente with ample parking.

Kathy at the Pharmacy is a rockstar. She was fairly going back and forth helping drive-thru and inside window. Very professional. Store was clean and shelves were stoked neatly. read more

LONG line ahead of me and equally long behind me plus drive-up line. Understaffed at a known busy hour -- about 5:15 p.m. Staff is always helpful, but harried. Lot of unhappy people, but CVS is making money hand over fist! Maybe they could plan ahead for known busy times!!!?? read more

Outstanding customer service! Had a terrible experience at another pharmacy in San Juan (CVS in Target) these women were SO KIND, HELPFUL, & PROMPT. I truly dread getting my prescriptions every month...It's a whole reminder of the trauma of why I have to take them, so trouble at the pharmacy is truly the worst thing.. after a nightmare of an experience this month - my refills were transferred here and I'll never go anywhere else. Thank you ladies so much. read more

John from the photo section is an incredibly hard and dedicated worker! BEST in customer service, thanks for making my photo experience at CVS a good one! Two thumbs up! read more

Terrible staff at the store. I tried this CVS b/c the one on El Camino Real was so bad. This place is only slightly better as far as inventory. But the staff was rude and made absolutely no effort. Ilsa at checkout said not a word, rang up my purchases, then said, "Here", handed me my receipt, turned away without even a thank you, left all my items right there with no effort to put them back in my bag once scanned. Whaaaaat? Do we need to pay a better wage to get polite people these days? I guess I will look for another CVS to try. If they are no better, I'm switching to a different pharmacy! There is plenty of competition. CVS has to do better! read more

CVS is just OK. Parking challenging at times. It was a nightmare to get vaccinated there. Normally staff is pleasant especially at front cash register; in pharmacy it is more hit or miss. Often they are out of stuff i need like J&J dental floss or Selsun Blue shampoo or sponge makeup swabs. But Candy selection excellent and nuts are good too. read more

I entered a CVS in San Clemente paused scanning the store, looking for the photo department. I saw an agent stocking the shelf and walked up to her and asked where was the photo department as I was needing a passport photo. She said, "just get in line at the register and they will help you. I took my place in line behind 2 other customers. When I got up to the register I said I need to have a passport photo taken. The cashier said to me to have a seat on a stool. I looked around and saw a stool section to the right of the registers. I sat on a stool waiting for the cashier to assist me. At that time there was one person in line and the cashier checked him out. I thought great she'll be right over to assist me. No, three more customers got in line and she continued to check all three of them out. Then another customer came and she checked her out. Without saying a word during this time she then came over to the stool where I was sitting and said, "stand in front of the white screen." Now turn around and face me." You're to close, back up, she said." Then she snapped two photos and processed my order. The photo light flicked and I saw my order was ready to process. Instead of continuing with my order she stepped back to the register and checked out other customers. She returned and picked up my order, cropped it, and said come to the register. I proceeded to the register to pay for my order and I had to wait in line as she took other customers even though I was there before any of them. I had to get to the end of the line and wait again!!!!!!!!! I finally paid for my photo and she screamed out at me as I was leaving the store in a very extremely sarcastically voice then chuckling, "Have a great day." Not once did she say sorry for having to wait while I checked out all the other customers. Not once did she say sorry for the inconvenience. I'm 68 years old. It wouldn't matter if I was 10 years old or 98 years old. I have never been treated so disrespectfully by someone who is supposed to be representing CVS. Extremely rude. Disrespectful. I don't know if I will ever shop at this CVS ever again. There is no excuse for such behavior. Many stores are understaffed, workers overextended. NONE OF THEM ARE RUDE! I have never experienced such disrespect as a customer. I would like to leave NO STARS!!!! I did not respond or voice my dissatisfaction to the cashier because I was so taken back and dumbfounded by the total experience! read more

The manager is so rude. I asked him a question about photos and he just kept trying to sell me stuff. I never experienced someone with so much attitude. I felt manipulated read more

The store always looks dirty, in stock is poor and the employees are rude. Could go on... Won't be shopping there again

Let me start by saying I had to get this item for work. So I go to pick up a prescription and it takes them 45 mins to fill it and then give it to me. All in the mean time while I'm waiting it was extremely disappointing to over hear an employee say to another customer and I quote her "I don't give a shit they can wait for all I care." That's awesome to know. Won't be coming back considering a pharmacy you're supposed to trust and care for your home health has employees like this who work there. She's the fat white woman who wears glasses. So if you go you know who that is considering it's a very diverse department. read more

The waiting time to get your medications is an average of 30 -40 minute wait. This is of course after your medication is ready for pick up. I've never experienced anything like this. Unless you have time to waste I would absolutely not recommend this cvs. read more

This is the worse pharmacy in Orange County. I was charged $177.99 for a medication that was worth $6.34 just because the incompetence of not charging the insurance even when I gave the insurance card with my drivers license to pick up the medications Never again!!!!! read more

We scheduled a drive through Covid test 2 days in advance. I completed the online paperwork and phone calls required. We arrived early and were kept waiting an hour past our scheduled appointment time, which honestly is not great but doable. When it was our turn she told us they no longer have anyone to do the test????? What? She then lied and said she tried to contact us- this didn't happen!!! A colossal waste of probably 4 hours plus all the planning for this. Not cool cvs . Thanks a lot for causing us more stress in such a stressful time. read more

I do feel that most of their items are overpriced, but they do have the occasional sales and specials. Service was very slow, the store could really use an upgrade. Plenty of easy parking, and we did find what we needed. read more

CVS pharmacist could not be any more rude. Their tone just answering the phone took me aback. Every question that came out of the woman's mouth was extremely rude. Nothing was done outside of her job description, I don't understand why you cannot be professional. read more

The pharmacy has attitudes! The WORSE part of this pharmacy IS the hold time to speak to a pharmacist. The first time was on hold 26minutes, the 2nd time has been OVER 35minutes!!... still no answer, yes' I can drive there faster, but after listening to 20 different prompts to EVEN reach the pharmacy, being on hold over 30minutes is ridiculous! Also, when you do go in the store, half are rude,.... not all of them, but some can't be bothered... I wouldn't go here & go to another pharmacy if it wasn't just up the street! About ready to transfer to RiteAid across street, as being on hold to speak to someone is unreal here! Avoid this CVS, it upsets you before even talk to someone, gets your blood pressure up & then they don't care that you were on hold 30minutes' oh well, was my answer... goodbye ! read more

still no medicine month after the prescription was sent to them. 0 stars. Pharmacy doesn't care about customers. The front checkout never has anyone behind the counter. Shelves have outdated food, and their inventory management also sucks. If you have actually been here, you know. read more

Pharmacy are rude, could care less regarding your needs. They roll their eyes at you and are short with the customer...They obviously hate their job! The worst CVS pharmacy we have seen! Highly do Not recommend this location.. read more

I have been a customer for CVS at 602 N. El Camino Real, San Clemente, Ca. since this location opened, years ago. The Pharmacy/Store had been an excellent store for years. It has, sadly, become a poor managed and poorly stocked store. The Pharmacy portion is understaffed. read more

Pharmacy Dept: the two ladies /pharmacist deserve a 5 stars rating (believe Jenny & Sheila). The 4 associates working at this department, a zero star. While waiting 35 minutes for a pickup that was confirmed by a text, all four ladies provided minimal service and only concentrated in socializing, joking and having personal chats. Ironically, one of their name tags identified her as "a member of management team"! read more

Absolutely terrible service and wait time. Their online refill service does not correlate with their actual refilling. If you are filling prescriptions here, expect to not have it ready when you ordered and to have to wait because they pushed back your order. read more

I agree with all the other one star reviews. Definitely not friendly people there especially in the pharmacy. I love my CVS on Camino del los Mares but this CVS gave me a really bad experience. The girl at the pharmacy was so rude. read more

Currently sitting in cvs, this is the 4th maybe 5th straight they have neglected one of my medications because it's a 'controlled substance' (at least it's the only one they seem to have trouble filling). I actually watched someone pull the prescription from a basket because she knew exactly who I was and say someone 'deleted it'. They've misplaced my prescriptions multiple times, and I've had to 'wait for the next shipment' which is usually 4 days after the fact. When I called the automated voice said my 2 prescriptions were going to be ready at 10:08PM they aren't even open that late. Not to mention when I got ahold of someone they said the 2 were ready. They need new training or something. This is ridiculous. This pharmacy needs an audit. Whoever is in charge of keeping up on pharmacy on-goings needs to either step it up or they need to be shut down. I'm not the only one who has experienced this kind of poor service here either. Multiple friends have tried to get the same prescription filled here and they make it so hard to get our medicine. Unbelievable. read more

Terrible. I've been using CVS for years and all the sudden they couldn't find my name, or any insurance of file. I called to get it transferred and my entire profile was 'missing' same happened with my son. They didn't want to take the time to help. I spent 45 min twice in the store when they miraculously found my profile and insurance. Every time I use their pharmacy there seems to be issues and they need my insurance info again then realize they have it. read more

This CVS needs help! I don't usually write reviews for pharmacies, but this CVS needs help desperately because it's nowhere as nice as all the others I've been in. DRIVE THROUGH ( Rating 0 ) The drive through pharmacy is THE WORST EVER! The shape of the drive through and the curbs ensure you WILL scrape you tires on entry or exit and it is IMPOSSIBLE to handle a transaction through their service window. Each time I go I have to open my door to give or receive anything. This alone is enough for me to switch to Rite Aid directly across the street. Somebody from CVS corporate needs to WAKE UP! INTERIOR (Rating 2) I've found the interior of the store to feel old and in need of renovation. It's just not on par with other pharmacies. It's not bad enough that I would never use them, but close. SERVICE (Rating 3) While the employees I've encountered have been nice, lines are typically long as transactions seem to take longer than they should. Maybe that's just because I want out of there so bad. The employees seem like they have been there forever and don't have allot of enthusiasm about their job. I think there's allot that could be done with a little training and revitalization of the staff. read more

CVS Pharmacy - Worst drive through ever. Doesn't work for any size car and plan on scraping tires against the curb. - Drugstores Near Me - San Clemente, California