Thank you to Team Rooz, Huda and Jim for always being so helpful, patient and nice, your team is the best.

Be careful, this CVS sells used gift certificate cards. Someone at this store is scamming people. My in laws bought a $200 Amazon gift card here for me and it was used. They did not care in the slightest or replace the used card so we had to do a fraud charge back. read more

I called to see if they had pokemon took ages to pick up. When they answered a old Indian Lady spoke very quick like she was brushing me off. Did not even go check if she had stock just said and i qoute" no bye" highest class of disrespect i would not recommend seeking to go to this store if i could rate it a 0 out of 5 stars i would.... read more

Probably one of the rudest and poorly managed CVS pharmacies that I have ever dealt with. I initially called to inquire about my prescription and left a voice mail. I missed the return call. After what takes several attempts to get a live person to speak with I finally get ahold of a person in the pharmacy. I told them I was returning a missed call from them. The woman who answered said " We never called you" I asked about my prescription that was called in by my provider several times. The person on the other lone repeatedly refers to me a "hun". She tells me " I don't know what to tell you hun maybe they called into another pharmacy. I spoke to my provider twice and they gave me the number they called and even relistened to their own voice mail message to make sure it was there . The woman just continued to brush me off. Thank god the pharmacy at Monarch beach was so much better. One phone call and my prescription was filled. I think this pharmacy has never heard of customer service read more

I had the worst experience with this pharmacy last night Absolutely rude and unprofessional staff I took my wife from hospital home and I ran to CVS to pick up her medications talked to Jim @ counter he was absolutely rude and didn't want to help with the problem I had with the order he just told me it's 8:30 and we will close soon I called the hospital to correct the order so I can get the medication since my wife was in pain Jim didn't want to deal with it I had the nurse on the phone to clear the order and resend it but Jim didn't want to deal with it Nurse from hospital told me wait she will send it again and will call the pharmacy to make sure to give me the medications since we just left the hospital Hospital called the cvs and lady in the back talked to them I was still waiting now it's 8:50 I asked them what happened Jim told me sorry we closing then I called the hospital again and they told me pharmacist didn't want to help I was beside myself I asked who did they talked to the nurse told me she talked to Kathy I asked who is Kathy .. Kathy came to counter and I asked her what is the problem and why they can't help me and Kathy told me well the nurse made fun of my name and I told her to send you to other CVS and they closed the door I was like are you kidding me I need help need the medicine you can just do this she just walked away I had to call the hospital again ask them to send the order or other cvs so I end of picking up the medication 10:00 pm from other side of town This is so unfortunate to have people like Jim and Kathy in the healthcare industry that they don't give a dam to people and has zero empathy I told them please help me I need to run back home my wife is not feeling well and she can't be alone and Jim's response was sorry you should have came earlier and this is not my problem I would love to talk to the pharmacy manager and ask him to read all the reviews and see that all the clients are complain about the staffs being rude and disrespectful This is a local business and we have to support them but unfortunately I won't be back to this location even though it's very close to my house Sorry for the long text I am get upset just typing about my bad experience I hope this is helpful to the people in charge and hope they take an action to train the staff and serve the community better read more

Went in to shop and the MANAGER kept following us around the store thinking we were stealing ! She even came up to us to tell us to "stop doing that". when I asked what exactly we were doing she didn't even know what to say she just kept saying she was going to call the police if we kept grabbing stuff even though we were just looking. Very rude and she didn't even apologize. read more

What a joke. Who's the idiot that would implement a phone system that deters you from speaking to the pharmacy? The recording is a complete pile of shit, useless. I want to know if my prescription is ready, plain and simple. Mind boggling All does is make the pharmacy people even more lazy that they already are. No wonder why their bankrupt. This country is DOOMED read more

Pharmacist "Huda" will yell out what medications you are picking up so everyone waiting down the aisle in the line along w/everyone around that area can hear exactly what meds you are picking up. I told her "you don't need to yell out what meds I'm picking up" & she said I'm not yelling all rude & gave me a dirty look. In the 9 years I've been coming here not once has anyone said the names of meds SO LOUD & then been rude in return. The woman ahead of me was picking up Ozempic & the entire line heard & all stared. This woman needs to adjust her attitude,!follow Hippa & respect peoples privacy. read more

My husband and I have been customers of this pharmacy since it was Longs Drug store, it's been close to 30 years. In the last year, this pharmacy has gone from a friendly neighborhood store to a rude, uncaring and inept excuse of a pharmacy. Besides being treated rudely, we have been given the wrong medicines, been given the wrong directions for medicines and have been told our prescription would be filled on a certain date only to find out the pharmacy doesn't stock the medicine, and we are not notified. We are switching to the PCH CVS. We have been in their store several times. The staff is courteous and knowledgeable. I'm not sure how this pharmacy retains a 4 star rating. If you read the comments from the last 12 months, they are quite negative. read more

I wonder if headquarters ever even reads these... The worst. I need my meds delivered. I left a message as they ask me to, someone called me back & said I'll text you a link to verify your credit card #, she put me on hold and she said she had to go to the next caller. She was so freaking rude! She never came back. Last time I was there the phone rang & rang and the guy checking me out just let it ring. He was literally right next to the phone I asked him if that's what happens when I call you guys? And the app DOES NOT WORK! By far the worst customer service! I have to start all over again! I so sick and need my meds & I'm so furious. UPDATE: I have now called 11 times and same woman keeps hanging up on me. read more

My husband and I had a miserable experience. It's Sunday, September 1st and we dropped in for a few items, bringing our own bag. They don't have actual checkers anymore - it's do it yourself checkout. So, I took an item from my bag and scanned it. Nothing. Tried again. Then the screen said help was on the way. A harried CVS representative came up to me, grabbed my items and accused me of doing it all wrong. Apparently you need to set the item on a scale, then scan it. Not intuitive, but OK. Did all that. I was about to put my bag to the left of the scanner when she yelled at me to STOP. If I did that the system would remove all my scanned items, and we'd have to go through it all again. "Where should I put my bag?" I asked. She pointed to the floor. The FLOOR!!! Ridiculous. CVS' self checkout is not intuitive, their reps are rude, and they just lost two customers for life. Target & Walgreens here we come. read more

Nothing wrong with it but it is older, and they could use an upgrade. The bathroom sink area and toilet need a renovation ASAP! They e been around, they've made their money, they should really give back to the customers by getting a facelift up in here!!!! Small location, we came in to get water and found a cute glitzy hat for me $19.99. Other than that I'm sure the carry the essentials and stuff you can get at any other CVS. Being so close to the beach, their shopping carts have gotten a beat down on their metal and have rusty parts. read more

Uh, problem with pharmacy is the Pharm Mgr. He has employees working during breaks & lunch. He's hostile and allows staff to ignore calls AND PICK UP and Hang Up on callers. Call CVS customer complaint line +1 (800) 746-7287 to inform them. read more

The Ocean Ranch CVS is a total s___ store, especially the pharmacy. They are rude, slow, and understaffed. Go to Rite Aid for better service. read more

This is a bustling CVS in Dana Point. They will print out pix for you last minute. It's easy to get in and out quickly when you're in a hurry. read more

Management went above & beyond to fix a situation. When prices increased, and staff didn't inform me insurance wouldn't cover the increase, Austin took the time to credit the overcharge & charge me under Good Rx. I appreciate him helping me save money on a prescription. read more

The pharmacy gets a bad rap, but I have had nothing but great service. They are always slammed and do the best they can IMHO. Always friendly and they rush my scripts when I come in! read more

I've been coming here for years. I noticed a change in the staff and then it improved and that was great but then this person named Tina came and she is a person that probably needs to get a job that doesn't deal with the public. I know other people who had an experience with her, told me she's the worst person to deal with. She doesn't respond to you when you're talking to her, let alone say hello walking by her. If she's restocking and she sees right in front of the registers that people are there, she ignores it until somebody says hey can we get a cash register person. I cannot say enough about how this person is making me and a lot of all my neighbors around here, do not want to go to that Cvs anymore; so we're bringing our business to the one at Monarch Plaza. I think everyone should follow even though they're not that great there either they're way better than having to deal with Tina every day. I've held this in for over a year and I did talk to the manager at the store and he promised me that this would never happen again and please do not do a yelp review because it would make the store look bad. I agreed because I never want to make the store look bad because of one person not fulfilling her job obligations , and that is customer service. By the way, this is my first bad review. EVER read more

CVS could use a remodel in general. This is my closest local pharmacy and I have never had any issues. The store is a bit dim and could use an overhaul, but the staff is friendly and efficient. Plenty of easy parking. read more

There are so many sale tags, it is impossible to see the product. inefficient for store workers and makes amazon the source of choice. read more

CVS Pharmacy - What is the product on sale? - Drugstores Near Me - Dana Point, California

This by far is the worst pharmacy i have ever been at, they are rude, when you try and say something the pharmacist says find another pharmacy. He obviously has not been trained on customer service 101, the staff are like deer in a headlight. What a pathetic staff and leadership here, if I was the owner of this place I would get rid of them all, as it comes from the top and these pharmacist think they are holier than thou! I can only go to one star, geez! read more

same things again. I filled out a survey cvs sent me the last time. The pharmacist retaliated this time. I guess they give them the complainants name and information. I tried going to corporate this time. read more

Absolutely horrible service. The amount of times my doctor's office has tried to call to update my prescriptions dose is crazy. Even my nurse said they are very unfriendly. And it's seizure medication so it's really serious. They have given me the wrong dose so many times now I'm switching pharmacies today. read more

I will never understand why people will take time outer their days, who have their available time, and the negativity in their lives, to live something bad to say about another. That being said, I love my new CVS pharmacy here at bear brand Ocean Ranch. First off I need to complement Mary, she is such a professional, polite, spark plug, that if you ever let her go, I will hire her! She's amazing! Additionally, Jim, the manager at the pharmacy, They all work so hard and so diligently, I am so impressed. Robert, along with Jim and the entire staff, nothing but the best! Sapphire at the register as always nothing less than very pleasant, always a smile on everybody's faces. It is a pleasure to shop there! And for those who like to say negative things about these people who work so hard for us, get a life read more

Went to CVS today on golden Lantern and was disappointed they didn't have a staff member at the check out counter. An employee who just walked in said to use the self checkout. Long line there. No one knew out to use the machine so the line got longer. Eventually a staff member came over and pushed all the right buttons to help. So plan to spend lots of your time learning this new system. read more

I love this pharmacy. They are so incredibly busy all the time YET they still manage to accommodate every particular need I have as quick as they can. I overhear them with other patients as they request specific things like myself and they always do whatever they can to accommodate. They will have a line 10'deep and I usually goes by in a couple minutes. They go above and beyond every time. Cathy and Marjan (the pharmacist) handle all the customers with a smile on their face. These women are doing Gods work. There's also a few younger guys that work there. They are so incredibly nice and friendly. High recommend this pharmacy! read more

Very conveniently located for me, people who work there are friendly. I can find what I need usually

Pretty standard drug store. Some of the employees are super friendly while others aren't. If you are a long term customer, you learn the people to go to when you're in need of customer service. The pharmacy has some issues with disorganization and an influx of new people, but there are staff that have been here for years and are great. Again, come for any period of time and you'll learn who the people are that have a vested interest in providing great service and who isn't. read more

CVS Pharmacy - Drugstores Near Me - Dana Point, California

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I find this store to have helpful clerks. I called tonight on the availability of my favorite DOVE candies. The clerk was patient with my request and took the time to help me! Thank you CVS! The clerks at this CVS are always helpful. read more

Every time I try to pick up any prescriptions there, it's always a fiasco. The first time, they had gotten my birthday wrong, and tried to say they couldn't release my birth control to me. They can't even fathom how to use GoodRx coupons, & especially the eCoupons. It's like a complete foreign language to them. I sent the eCoupons so that I could take advantage of the free delivery, and not have to deal with them in person. Honestly it's the worst service every time, but at least they're consistent! read more

I frequent this CVS all the time and the staff is friendly, quick, and helpful. ESPECIALLY, Mary. She ALWAYS greets and offers assistance from entering to transaction. I can't say enough good things about her. She's a hard worker and very friendly. The staff deserves a shout out, especially Mary during the COVID pandemic!!! Thanks guys! read more

Rapidly deteriorating store and service. The do-it-yourself checkout stations do not recognize the special prices. The attendant clerk would not check out the machine or manually check out several customers and myself. The machine would not recognize my CVS card. Something happened to this store. The special tags on the vitamin shelves actually cover up the product. The shelves are not check for items sold out. CVS previously was pretty good, but this one is not on my shopping list any more. A few employees are trying to submit glowing Yelp reviews, but this is just nonsense. By the way, the product that I was going to buy is already half the price on Amazon and about 2/3 the price at Rite-Aid. read more

I understand it is FLU season and the whole world seems to be sick but pharmacist and staff did sign up for the job right? Just as an accountant knows tax season is going to be stressful or teachers know the starting Sept will be crazy, don't pharmacies prepare to be busy during flu season? I am new to this pharmacy and on the two times I have been in, the staff is curt, treat guest like cattle, uninformative and rude. I do not write this review without the facts. I walked in, I went to drop off to make sure my prescription was sent over. She sighs, looks over quickly and responds, " I'm not going to get to you for several minutes." She comes back 5 minutes later, asks me why I didn't go to the other line, sighs- looks up my info and says only one med is ready. I reply there is 3. She says, well, don't know and hopes I will leave. I push, and ask to see if they are in que. she sighs, looks again, "yeah- wait 15 minutes." Before I leave the counter, she is already walking away, I ask how will they let me know it will be ready? She answers, "however they contact you." And walks away. I wait 20 minutes, have no idea how they will contact me as I am new to this pharmacy, and then go get in line to pick up. I wait 15 more minutes only to have a different staff member tell me she will expedite now but it will be another 15 minutes. Needless to say, I am sitting here still waiting, sick and frustrated beyond belief- so much so- I can write this review. I will be finding a new pharmacy to bring my business. In the midst of FLU season, I would recommend finding staff with some bedside manner and customer service skills. We the customers are not the enemy. Stop treating people like it. Just to close, I waited an entire hour for prescriptions. The woman who was so incredibly rude to me finally acknowledged my frustration being passed around and asked what I was upset about. It's YOU and how you treated me and how this whole process is treating customers. I watched so many people, most likely more sick than I and yet they were all treated like a burden to the staff. Just awful. They tried to offer me some CVS bucks like that would help. So disappointed in CVS. read more

I truly agree with the comments said that some people who works for CVS are rude and disrespectful. I have a one year old got injections by the bees and I ask them to sell me after bite, she's in pain and suffering, I arrived there 7mins before they closing, but the stuff( a curly hair male ) just rushing to leave and trying to kick me out of there, I understand about this coronavirus makes everyone wants to stay home, but as an emergency things happens, as an employee of CVS should get their job done, not giving a badass attitude and being ignored. This is disappointing, shame of you! read more

Don't patronize this pharmacy. What a horrible pharmacy. Finally making the move to another local pharmacy who cares about their customers and quality of service. Don't use this pharmacy, they are highly disorganized, the pharmacist has a rude and curt attitude to all customers, and communication is totally absent between pharmacy staff and customers. If I could give zero stars I would. HORRIBLE. read more

The worse pharmacy in all of the CVS world! Drive thru wait with no cars, 20 min.. inside same. Speaker malfunctions. read more

This is specifically a review for Brandon Christensen in the pharmacy department at CVS off of Golden Lantern in Dana Point. He helped my daughter-in-law with an urgent request, and was incredibly kind and empathetic. He understood exactly what she needed, and went out of his way to explain her options. It was really an amazing experience working with him, and I truly appreciate what he did for our family last night. Keep hiring wonderful folks like Brandon! read more

THIS REVIEW IS REGARDING THE PHARMACY ONLY!!! I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT THE REST OF THE STORE..THE PEOPLE ARE FRIENDLY AND HELPFUL...ALL GOOD! This is my local CVS. I truly cannot remember a time when the service in the Pharmacy was good. You can almost always walk in there and encounter a problem. I've used them because they are my insurance preferred location near me. They are the consistently the rudest people around. Once again my prescription was not covered (under the "let the old people die so we don't have to pay medicare and Social Security") not CVS's fault to be very clear. I am used to paying the "cash" price for most of my meds. What I really resent about CVS is how they take advantage of the situation and price gouge you because you need what they have. Example: I take two eyedrops. When I started the first one CVS charge me the "cash" price of $250 for a one month supply. I immediately went home and shopped around....I now get them every month for $75. Same thing when the second drop was prescribed...didn't give CVS the chance. Today I went in with a new med...not covered $158 "cash". I did not wait to get it..I came home and started looking around and surprise, surprise....heading out to get it for $40 at Costco and 4 other places were the same. Heck I could have even printed a coupon through GoodRx for $118 to get it at...wait for it......the same CVS that was charging me $158. I realize the picture is much bigger than one little CVS store....but that's another discussion!! So especially to my fellow seniors...lesson learned is instead of having the docs electronically send in a script and having to wrangle getting it transferred somewhere else, get paper scripts from your docs, find out who has the best "cash" price and and won't gouge you. And by the way CVS is not alone. Our "cash" price at Costco for my husbands inhalers were over $450 and now he gets them for $75...due diligence no matter who your "go to"is. And to CVS, I apologize for my rudeness today..no excuse! Everyone stay safe and well out there...peace out g read more

Disappointed that when the self check out weight sensor glitched it locked the terminal and I had to wait five minutes for help which never came. I eventually decided to leave after I saw the cashier talking to another employee at the register on the other side of the door, completely unaware- or unconcerned- that there were customers needing help. read more

I wish that this was my regular (closest) CVS pharmacy. I've come here when my pharmacy was out of stock on things. The pharmacy team is warm, friendly and welcoming. They give each customer undivided attention and demonstrate patience and a sincere desire to please. Also, I know that other customers notice this too based on overheard customer comments/conversations/compliments when I'm waiting in line. read more