my doctor sent in a prescription for a controlled substance (adderall) on a Tuesday and I confirmed with the staff that they received it, were out of stock, but would reorder. checked online the next day and it said it had been filled, but when I called they said it was still out of stock. called back on a Friday and my prescription is magically "disappeared" and they want me to call my doctor to write a new one??!! absolutely not. shady stuff going on here. someone needs to investigate. read more

Came to grab a few things and decided to use a coupon I had. It was my first time trying out digital coupons and Malia was very patient and even showed me how to save even more! read more

Been here for some prescriptions and always got the run-around but yes, my health insurance is legit and yes, I am in your database somewhere. I go to all the pharmacies in downtown Long Beach!I Go ahead and call my doctor, I'll wait, no worries. This is the sketchy CVS next to the Blue line train station, in the same shopping center as the Starbucks I reviewed yesterday. Always people outside asking for money. I've become numb to their peddling and just give them a wave and a smile and 'I already gave you money yesterday.'... My face was feeling gross from the humidity so I searched the aisles for some skin toner but all I came up with was these wipes that has a coconut scent. Not sure if it's a CVS beauty brand or something else but it was cheaper than the other organic wipes. Everything is 'organic' these days, eh? I'm not picky but word placement on packaging sometimes makes me not want to pay extra. Just gimme some thing plain and easy! Didn't break my wallet and will definitely buy these again. There's usually only one person at the register and the line keeps on going.... read more

CVS Pharmacy - Humidity sucks this year in LB and it's making me lazy in all sorts of ways so here's to quick facial wipes! - Drugstores Near Me - Long Beach, California

This CVS never gives me a good feeling, and I prefer the newer ones such as the one on 2nd Street and PCH, but I had to come here looking for Christmas cards since it's about a half mile or so from our condo. I expected to see some cards out of stock because I'm going in five days before Christmas, but there was literally no cards available! Bad planning, whatever, but disappointed. I've always noticed a long wait with slow cashiers here too, so not recommended. read more

CVS Pharmacy - Decisions - Drugstores Near Me - Long Beach, California

This is the absolute worst CVS. They consistently mess up my prescriptions, always are under staffed and the staff that are there are incompetent. I am done with them! read more

It surprises me that this CVS located on Long Beach Blvd in the plaza next to Starbucks, Baskin Robins, Sam's and El Super has unfortunately low ratings. I've yet to have a bad experience, trouble with parking, or anything that would truly constitute a one star review. The wait at the pharmacy for a prescription can vary from 10 minutes to an hour. I recommend having your doctor send your prescription electronically and calling in to notify you'll be picking up or on your way, and wait less time. The pharmacy technicians are generally very professional and serious but I've encountered some characters whom have small talk such as Neomi whom was a total sweetheart. She went out of her way to really provide what is considered exceptional service. She helped me look for and sign up for 3rd party codes that would apply a discount to my prescription and I ended up saving a ton of money. I pay for my medication out of pocket every month since it isn't covered under my insurance and I've never received a discount so I am really grateful for the genuine care and treatment provided by this staff member at this location. The rest of the store is well organized and constantly well stocked. There's always deals happening so I would suggest grabbing an ad from the entrance upon walking in. The cashiers greet you with a loud "Welcome to CVS" and staff on the aisles are friendly and happy to help direct you to a specific aisle to help find what you're looking for. You can score a GREAT deal on alcohol too, so go browse and come up with a large bottle of your poison of choice for the price of the stocking stuffer size bottle! Parking is shared with surrounding businesses and is abundant. There is soliciting outside the store from time to time but the people are harmless. Customer service, cleanliness, and constant offers make me a happy customer and I recommend this location to anyone in Long Beach needing a prescription filled or some Jäger. Medicine for everyone, am I right. read more

I have given up on CVS. Can't get through their convoluted and impossible phone system. Never reached a real person. Forget about it.

They need more employees for faster service and more product in stock ... it takes about 25 minutes just to check out two bottles of wine

online clearly states that they do passport . they don't. don't waste your time. plus they were not friendly

Although it isn't my normal CVS, they were able to fill my prescriptions here. It's pretty average CVS Pharmacy and next to the Metro Blue Line. read more

This is legit the worst CVS IN THE COUNTRY! It's almost like a joke how slow the employees move. If they are underpaid I totally get it: management should do better! Don't go here if you're in a hurry. You'll be in line for at least 15 minutes. read more

Rare they follow up with checking prescriptions even though they tell you they will. Also, if trying to use a Good RX coupon, they won't allow it at checkout. You must use it when you fill the prescription. So if the doctor calls it in, guess what? No coupon. Spent $40 on something that should have been $14. Back to Walgreens I go! read more

Questionable clientele but very helpful staff! Rebeca helped me with setting up my carepass. Five Stars!!

It seems that the store is going from bad to worse in terms of customer service. Just telephoned the store twice and no one answered the line. Don't know what's going on at the CVS, but this is not representative of other CVS pharmacies in the area. read more

So, it's advertised that they close at 10pm. I had a bit of an emergency and walked up at about 9:55 and the doors were locked. There was an employee right at the door and he just smiled at me and thought it was funny that I was wanting to get in. I called to complain and was told, "yeah, he should have let you in". How about you just don't lock the doors before closing time!? read more

The people that work in the pharmacy here must REALLY hate their job because it shows in their poor customer service. They are never willing to transfer a medication for you, do not call when prescriptions are ready and have a huge problem taking accountability when they do something wrong. I have picked up mediations from CVS locations all over Orange County and have never been treated as poorly as I have been treated at this location. Their staff is rude, unprofessional and quite frankly lazy. The staff at this location will say they are unable to fill something and you can call another location and they will help you which is almost comical. Is it that they just don't know what they are doing or don't want to do their job? read more

I had a very pleasant visit at this Cvs from a Nice pleasant Cashier by the Name of Anna..She went out her way and was Very Patient with me, helping to find my Discounts on the App....She Even Applied a Discount..I'm Very Appreciative and her Excellent Customer Service Should be Acknowledged..Thank you! read more

Worst CVS ever! Even place refill order in advance never get done by time they promised!! They should close business !! Thank you for wasting my time!! read more

I came here following a visit to urgent care and the pharmacy tech told me I'd have to wait at least an hour for them to fill my 2 prescriptions. There was not a single soul waiting for a prescription, nobody in line, and at least 5 people behind the pharmacy counter, on a Thursday or Friday afternoon. I asked if they had what I needed, and the pharmacy tech said yes but they were busy counting vitamins so it would be at least an hour. I shit you not, that's what I was told, so I took my prescription to the Rite Aid across the street. As sick as I was, I would rather have waited in a busy line than stand there waiting on that sassy man to feel like filling my prescription. I asked him to cancel the order and took my prescription to Rite Aid. Then there was the time my pictures disappeared. I had an email stating my pictures were ready to pick up with a confirmation number. When the employee couldn't find the pictures under my last name he said the order didn't exist or was at another store. I showed him the email with the address AND confirmation number. He looked up the order by the number, said the order did in fact exist in the system and was ready to pick up but he couldn't find it, and that was that. No explanation, no solution. Nada. There's a Rite Aid and Walgreens in close proximity, I suggest you go to one of them. read more

Unabashed truth is how I roll, so: This CVS is huge. They constantly have sales, their makeup selection is good, and whenever I've asked a staff member for assistance they've been happy to oblige. I've never needed the pharmacy, so I can't speak to that service; but, when I had a question about a splint for my broken toe, the tech was helpful. However: when they run out of something, it's out for a long time. They always seem to be understaffed. The location, as noted in many reviews, seems to attract every undesirable personality imaginable. (Something about proximity to a train station and 7th Street adds up to make this shopping plaza sketchy-plus.) Better selection and prices, most times, than the nearby Rite-Aid and Walgreens. Also, that Walgreens is WAY worse in terms of the staff, the crowd, and it is always disorganized. So, CVS, you win by convenience. I would bump this up to 3 stars if the security guard ever did anything. Like, I've witnessed someone book out of the store, shoplifting alarm blaring, and the cashier states they KNOW who that was, and ... nothing. But I can't stop going when you're having sales like 5 of those big Smartwaters for 5 dollars. I have, however, stopped going later at night. Convenience vs. Safety: no contest. read more

Man this place has low ratings! This post is related to photo printing. After having an awful experience at the FedEx down the street and they completely failing on every level in regards to printing photos I came here and wow, what a difference. The kiosk was easy to use. Super modern technology. They had an app and connected to my phone via Bluetooth or something. Great kiosk. Cheaper than fedex. Will definitely be coming back here first if I need photos in future. So happy. read more

The pharmacy at this CVS sucks! Dropped off my prescription yesterday morning and was told I'd receive a text when it's ready. Never received a text so I went in this morning. Said I'm not in their system and no one can find my prescription. After about 10 minutes they find it, but say they were unable to confirm the dosage with my Doctor. Wtf, they had all day to contact my doctor. Now I have to wait til next week to fill it. No apology for my inconvenience, just a lame response. I'll be going somewhere else for my prescriptions and suggest you do the same! read more

The security is very unprofessional and will ask you to empty your pocket even after you made a purchase. He should not work as a security and should be fired for profiling people like that. Never have i ever been ask to empty my pocket in any grocery/convenience store. Very disrespectful. read more

Horrible customer service and false advertising! I understand inventory issues due to COVID-19, but I don't understand why baby wipes are advertised as BOGO 1/2 off when you can only buy one!!! Also, I wanted to purchase $30+ of nail products but my coupons didn't print out. So, Instead of honoring the $2 off of the 6 polishes I wanted to buy the manager simply said there was nothing that could be done. read more

Horrible service by Manager Leonardo Pimentel , I came to use a coupon and paid. Another set of coupon was issued so I immediately used it when the time I'm about to pay they told me I can not use it . I was told that I have three card that was issued to my cell number.I reasoned it was not my fault that you all issued new cards or three in my number. I need you to honor anything that was issued. But they did not, it was not my fault that their system is flawed. I have been using the cards for decade and no issue until this incident. read more

I think customer service was great. Usually other pharmacy don't have pain medicine in stock and takes forever to order. Like for an example Rite Aid just never have it and make so many excuse how they call them. That's the one on Anaheim and Redondo. I don't recommend at all... I transferred here and the pharmacy tech named Tim was very helpful and friendly. He didn't give me a hard time and my medication was ready in less than 10 minutes!! I give a 5 for the pharmacy, but the price for stuff was like whoa haha. read more

Horrible!!! I went into this CVS to specifically order a photo book. Which, they advertised on sale for $4.99 the day I went into the store. I hooked my phone up to the computer, selected my pictures, placed my order, and it said t was available for in store pick up in 30 minutes. So, we waited in the store and browsed while we were waiting. When the pickup time came, I went up to the photo center to pick it up. Mind you, they only had one cashier working both the one checkout line, and the photo center. 20 minutes later, they brought out a picture envelope. I paid for it first, which was my bad to do without looking at it. Upon opening the envelope, there was no book inside. There were 30 loose pictures. (This was also after they tried to give me someone else's order.) when I addressed the cashier about the issue, he said, "uh, we don't make books here." To which I answered, "you have it advertised at your location, all over the store. I even placed my order and it was processed. How do you advertise something and accept an order if you don't actually do the service?" I told him I wanted my money back. He refunded me my full amount, and then was going to keep my personal pictures. I told him, I wanted my pictures, because of being inconvenienced nearly an hour at this point. He said they dispose of the pictures and can't give them back. He called the manager up to the front and she very rudely told me that they don't give the pictures back, and assured me they disposed of them. I don't care what you do with the pictures, but don't advertise something you don't have, and compensate me for my wasted time. As I was walking away, I could hear her saying snide comments to her employee, "Always something...", "Trying to make an argument out of nothing." If I could give 0 stars for this location, that's what they deserve! Negative stars if possible! Location is filthy, bathroom is disgusting, and management and staff act extremely ghetto and unprofessional. Please, spare yourself and go to another CVS! read more

Every time I go here (and that's often) the cashiers are friendly, they call another cashier if the line gets long and they inform me of sales on items I want to purchase. Example "you get 2 for the price of 1 did you want a second one". Yes there are some people standing outside begging but that's everywhere now. read more

The security guard and one of the checkers couldn't stop laughing at a trans person that came into the store. They made jokes about how it's not Halloween yet. I find it very unprofessional and down right rude. Especially, since they were saying it loud enough for everyone in the store to hear. read more

Unimaginably rude and arrogant service at the pharmacy today. Instead of apologizing for their incompetence, they argue and distract. Somehow they leave the impression that their own job satisfaction is more important than the customers' experience. I'm permanently taking my business elsewhere (and not another CVS). read more

Received a call that my prescription are ready... my doctor ordered in the afternoon and after an hour i received a call that they are now ready for pick up... good job CVS!!! read more

To the person stating "... they treat you worse then ordering at fast food," ...Do you realize that this is a pharmacy and not a MCDonalds? This place get your prescription, make sure your insurance pays for it, fills it, then the pharmacist needs to check with your current prescription if it's ok to be taken together, needs to make sure the medication is appropriate and correct (as in not given you zoloft instead of your tylenol). Please give them a break. Jeez. Again pharmacy should not be thought of as a fast food joint. read more

I just transferred all my prescriptions OUT of this pharmacy. I am convinced that someone there was stealing my narcotic pain killers that I take for a chronic, degenerative illness. The past two times I recieved a refill for my medication, the count was decreased by half and the tech said it was the doctors orders. I called my doctor and he said that he never changed the medication. When I confronted them about this, the accused me of being a drug addict and not needing the medication even though I also receive vials of chemotherapy medication from there as well. Thank you CVS Pharmacy for embarrassing me in front of your store and treating me like the meth addicts that hang around downtown Long Beach. read more

I really wish I could give this place a much lower rating.! Giving them a 1 star is 1 star to many, I called the pharmacy earlier today and omg the pharmacist whom took my call was very disrespectful. I told her she didn't need to be rude with me , her excuse was "they where too busy" how the hell was this my fault? any ways I told her I would be calling another pharmacy and so I did WALGREENS is across the street and thee are so much friendlier than this place! read more

Longest. Pharmacy. Wait. Ever. I needed to pick up my prescription here one month instead of my normal CVS store. I finally got my prescription on my third consecutive day/visit with super long wait times each day. The pharmacists and pharm-techs working there were nice enough. When I told them this is the busiest CVS pharmacy I've ever seen, the guy said it was like that for 4 days straight. Hire some more pharmacists and technicians CVS! read more

This is the worse. My doctor called a prescription in on Wednesday that I needed to take on Thursday. I went in at 5pm not ready went back on Friday not ready then they tell me can you wait 20 minutes. The pharmacist is rude and and the staff now is worse. I have been going cause it's in my neighborhood but it keeps getting worse. They always never have your prescriptions ready. Please go elsewhere! read more

Thank you for all your help and act of kindness by making my shopping today great. You saved me over 25.00 today well worth the shop at this location thank you Alfred! read more

My son takes many medications. For the last 3 months every time I refill his meds, the pharmacy tries to bill the wrong medical group and, of course, the medical group denies coverage. I have explained to them each time that which insurance covers the medication. The pharmacy person tells me that the have noted in my son's file and it shouldn't happen again. The pharmacy staff doesn't listen, has poor communication skills, won't properly document VITAL information on my sons file to appropriately process VITAL medications, they are very inconsiderate of the time this is taking away from my family and the stress it is adding. read more

I've always had good experiences at CVS Pharmacy's but today the guy working the register at the Pharmacy kept arguing with me that I must have filled my prescription at a non CVS Pharmacy which I told him it was filled at CVS on Beach Blvd. and they told me to have this CVS pull it from the computer. Unfortunately Oscar kept saying I must have filled it somewhere else just being confrontational and argumentative. Once I called the other CVS all of a sudden he found it in the computer. Poor customer service. CVS has lost this customer. read more

The worst pharmacy ever. You rarely get your prescriptions timely. You'll receive an automated call that it is ready only to waste your time driving up to discover it isn't. I automatically refill one prescription. For some reason over the past few months, it's not refilled timely or substituted for a "CVS preferred generic". Now they've hired some teeny bopper tech trainees but fail to train them in proper customer service. Service was great years ago. Not anymore. read more