Let's get real, ever since a bunch of pharmacies shut down (like rite aid) Every CVS and Walgreens is having to over compensate Since I have chronic pain / repeated procedures / surgeries, it's safe to say this place is my second home lol I've dealt with Tracy a couple times, including inside the Pharmacy (not just the drive thru pickup) after one of my past surgeries a few months ago, She saw me doubled over in pain while trying to get my medication after a bladder surgery that was extremely painful. I kept getting texts saying my medication was ready, but everytime I called to double check, it was not. When I showed up she got me my medication within less than 30 minutes and was on top of it. (And she kept telling me to sit down and asking if I was ok) I'm extremely understanding that these places are overwhelmed. I've dealt with a really rude male pharmacist here, but Tracy has literally been a lifesaver Recently, I had called ahead of time to see what I needed for an early release (2 days early for a medication that is highly controlled due to me not being able to pick it up on the scheduled day) she told me exactly what to request from my doctor. (Which, I got ahold of my doctors office and told them) My doctor put in for my medication, but unfortunately, they did not put what Tracy needed them to put. It was night time and my doctors office was already closed. Tracy told me not to worry at all and that she would call them in the morning and get it taken care of for me. I honestly did not think much of it. I was fully prepared to call my doctors office / having to deal with it all on my own. Yet, I got a text saying my medication was ready in the morning. Tracy even called me personally (not just the automated generic voice message system they leave saying to come get your medication) Tracy called and told me that she had been calling my doctors office as soon as they opened and she had everything taken care of for me. It honestly made me cry. While dealing with so much such as a surgery and trying to get everything taken care of, it meant so much to me that she took care of everything for me and did not make a fuss about it. She literally went above and beyond and I'm extremely thankful that she not only does her job, but is extremely sympathetic and helpful. Tracy is a pro Every time Tracy is working, she goes over the medication with me and asks if I have any questions and etc If you have any issues I highly suggest asking for her (but only if you're nice to her, because she's amazing) This location has a drive thru and is also open 24/7 read more

Went to print a document. It took over an hour and the staff is not helpful. They don't tell you how long it's going to take and if you have something you need, go somewhere else. The process does not let them help you. Walgreens it would be fine for photos. I would pick up later but if you're in a pinch, go somewhere else. read more

Stay away from this pharmacy if you don't have over an hour to wait in the drive through lane. Their work flow is absolutely terrible. The technicians don't seem to able to handle the drive through in a timely manner and just walk away and leave the car sitting there at the window. I have been in the line now for 31 minutes and STILL have 6 cars in front of me. This will be my last time coming here for prescriptions and will be calling corporate AGAIN. read more

awful service. slow. it doesn't matter when i call, i am always on hold for 20+ minutes. and i always have to call because i never get my prescription on time. once waited 20 mins in drive thru line, once i got up to the window it was another 20+ minutes because this idiot pharmacy tech couldn't add a manufacturers coupon to my insurance price. david or devon or something needs more training. pharmacist herself is a pleasant woman. but i would never recommend this business. read more

This Walgreens is well stocked and open late. It is close to 2 hospitals. It has a drive thru pharmacy pick up and a large parking lot in front of the store with additional parking in the rear.staff are friendly and helpful. The pharmacy counter itself is in need of some TLC . The plexiglass windows look to have been hastily added during COVID. By now something more professional should have been in place. Never the less this may be one of a few options if you need to fill a prescription late in the evening. It is better than the closest alternative. Price wise not bad as far as non pharmacy items. read more

This review is for the pharmacy. Tracy is amazing ans such a wonderful soul. I need my prescription urgently and it was out of stock. Tracy made sure I was able to get it at another location and called around to make sure it was available and ready for me to pick-up. She went above and beyond as I know this location is always super busy. When this location had it in stock, Tracy called me and told me it's available for my refill. She great, be kind and give them a little grace if super busy, Her compassion is worth it, she'll make sure to help you as best she can. read more

The drive thru is virtually ignored by the staff so why have one ? The store is in an area that isn't safe and unhoused individuals roam the parking lot like vagrants The service is as painstakingly terrible as it is slow, which is tip for ownership and management to make immediate changes. Please add a security guard for preventative maintenance before this place has an incident that makes news at 11! I will not be returning and will tell others to definitely visit a more safer pharmacy as an alternative and.much safer option. read more

Sometimes you get a pharmacy technician that doesn't care, they act like you own them something for answering. Other times they are great. All the pharmacist are wonderful. They explain and answer questions. read more

Drive through service was awesome and my order was filled with efficiency they called me for a follow up re medication to be sure if there was no issues or side effects and I appreciate that very much. My meds weren't available the day I brought them so I left it but they had a delivery service deliver the meds to me at home I can definitely vouch for Walgreens pharmacy I've been a customer for 30 years and they have always been fantastic in customer service and product availability. read more

Pharmacist on 12/15 at 10pm said oh we will just now prepare medicine after doctor had sent over at 4pm. The worse pharmacy team!

Big Bro just turned fifty a few days ago which makes him eligible for a 2nd booster. There are many other pharmacies closer to home but this place had the soonest appointment available. So we made the 20-minute trek and made it to his set appointment on time... ... only to be told we didn't have an appointment. I showed them the screen shot (see attached - I took the pic before I clicked on "book appointment" as a reminder of all the details) and was told NO anyway. Pharmacist asked if we received a confirmation email. I didn't realize we needed one of those since that wasn't really clear - I figure we had a confirmed appointment through their website, so... (A glitch on the system, maybe? Who knows...) I asked if there might be a chance he can get the shot anyway. It's not like there were any other customers other than one (who came after us) waiting for a refill. I was told the next available is at 645p. Nope. Big Bro and I returned all the merch we were gonna purchase and walked out empty handed. Ugh, Walgreens... that whole experience left a bad taste... ... so off to CVS we go for the booster! :) Such a waste. We no likey this place... ... aaaannndddd another one on the one-and-done list. read more

Walgreens - Drugstores Near Me - Long Beach, California

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This is by far the worst pharmacy that I have been to in my entire life. There's almost 10 people in the back but there's only one person that is helping out at the front. I've been here for 30 mins now and I'm still the second person in line. Do not recommend. read more

Ordered online via pick up and I was given This Walgreens to receive my order. Waited a few minutes and Daniel came out with my Bags Very nice Employee Not the best Area unfortunately with high traffic of The ordinary gangbang/panhandlers/illicit Drug Users. The parking lot is huge by the way read more

Walgreens - the front of the store - Drugstores Near Me - Long Beach, California

Do NOT send your prescription here. They told me it would be another hour. Fine, went home and ate, came back an hour after it should've been ready. Told me another 15 minute wait. Seems other people had the same issue not just me read more

I'm at Walgreens on Pacific.The pharmacy line is slow,slow,slow .Don't call they leave you with a recording that says the same thing over and over again.They never pick up they just wait till the customer hangs up .I've been through this process before.I finally have to go in .I'm going to see if my Dr.can transfer me to a different location..Worst service ever.. read more

I have had excellent experiences with this Walgreens Pharmacy . As a retired pharmacist myself, I am quite familiar with the challenges of both patients and pharmacists and for the volume of Rxs filled they are doing an excellent job in MY opinion! read more

THIS PLACE IS ABSOLUTELY HORRIBLE! Their customer service is absolutely terrible. Their pharmacy staff are AWFUL. I went to pick my mom's medication, got in the drive-thur line at 7:30 got to the window at 8:45 the medicine was sent in by the hospital at 6:00 pm. The cops came and told them to walk out the medication when it was ready, it was now 9:10 and still the medication hadn't been walked out to me unfortunately I have an injury and having to walk in only makes matters worse. I made my way into to pick up the medication at 9:23 pm. THIS IS ABSOLUTELY HORRENDOUS! Save your time find another pharmacy. read more

Staff is always helpful and quick. I always come here for last minute snacks lol This is my dads pharmacy, so when I'm here to pick up his meds, I end up buying snacks for me and the hubby and a squishmallow for my 16 yr old ‍ read more

Terrible customer service. I bought a $100 Visa gift card for my daughter on Christmas day, but when she opened the package, there was a Starbucks card inside. I twice visited the store, but two different managers said they couldn't help me without a receipt. Why would I have kept a receipt for a gift card? Because i can't trust you? I called their customer service line, and I got the same response. Buyer beware. This multi-billion dollar corporation will sell you a false bill of goods, and I am out $100. Shop at your own risk. read more

Walgreens - Starbucks card sold to me as a Visa card. - Drugstores Near Me - Long Beach, California

This location has to be the dirtiest one in Long Beach. I don't understand why management can't see that. Before you even reach the door. You're surrounded by trash and human feces. No matter when you visit the front of the store is so unkept. Do better Walgreens. It shows how neglected this store is. read more

The pharmacist working at 10:30 at night on 8/14 was SO helpful. I appreciate her knowledge and walking me through the prescription and also seeing the patience she had with every customer. read more

For any travelers looking for vaccinations - The website say "Do you know what vaccinations you'll need? Our pharmacists can recommend vaccinations, prescriptions and over-the-counter medications based on your travel itinerary and health history.Talk to a pharmacist today--no appointment needed." and that is a complete lie. After visiting a first location recommended from the site, We were told that they "don't do that" and sent here. When we told the pharmacist where we were going and asked what vaccinations were needed she had us wait while she checked. After a few minutes she told us we needed to go to a doctor. So again, the Walgreens website is very misleading. Don't waste your time or gas. We also tried calling ahead and never got through. read more

Walgreens - Drugstores Near Me - Long Beach, California

40 min wait at drive-thru pharmacy! This pharmacy is getting worse. Always a long wait time, they need to hire more people!

Just got off the phone with the pharmacy, terrible service, according to him he couldn't find a single prescription based off of my name or number provided, (mind you at a different Walgreens I went to they were able to find everything) Instead the pharmacist (some Asian guy I can't explain who it is) started arguing with me about me giving the wrong phone number, I obviously raised my voice back because I'm not gonna have that kind of disrespect thrown at me either, we got no where with the conversation. Very unprofessional but what else can I expect from a 24hour Walgreens. 5 stars to the actual customer service in the retail team though, they were nice. read more

Customer Service! None of your associates have good customer service skills that worked Saturday, November 9, 2024. Look at the camera around 7:15-7:30AM. In the FEDEX area. Poor customer service read more

I drove a the way to this Walgreen from 6th street and Long Beach Blvd on my bicycle to use the photo center. I placed the USB in and it kept comkng.up with this message. The other machine didn't even work, XOME ON WALGREENS LETS DO BETTER read more

Walgreens - System not reading USB - Drugstores Near Me - Long Beach, California

whoever owns this Walgreens should be ashamed of themselves. The employees look stressed when they see lines of customers and there is barely one or two of them on the clock. I understand how overwhelming it could be for them trying to get to everyone. I waited at the photo printing area for 30 MINUTES so I can PICK UP my order. It was ridiculous and shouldn't be this way. Do better Walgreens. read more

Chiquie is the best!! I am so happy the times I walk in, and I see her smiling face! She is so bubbly and bright, and interacts well with people. She takes the Covid-19 rules seriously, always wearing her mask properly (unlike the small in stature 20-something dark-haired, male manager/supervisor, I have seen him maskless) and I have seen her wipe down the counter and wears gloves. She also always attaches the handle to large packs of paper towels, and I appreciate that. read more

Loooove my neighborhood Walgreens the store is always well staffed clean and neat. Easy to maneuver around the cashiers always are so helpful. Prices are always good especially when there's a sale in an item that I like. There is ample parking to accommodate a lot of cars without any problem. Will definitely return very soon read more

Thank you Rana, Helen, and Chiqui for your excellent customer service! You were all so very kind in my little emergency! Thank you thank you thank you! My day would not have gone very smoothly had I not had your help today! read more

Hideous. Pharmacy arbitrarily refuses to fill prescriptions based on the doctor that write them. Pharmacy manger was rude, interrupted me, refuse to apologize or explain, and finally hung up on me. When I went in to get the one they did fill the jerk I spoke with was busy giggling behind his mask as I complained to the woman who was working the pharmacy registers... disgraceful. I'll be switching all my prescriptions away from Walgreens and never shopping there again. read more

I called to make the Schedule for 1 st shot covid vaccine for my grandma on Saturday afternoon because she has appointment at hospital on Tuesday morning. The guy who pick up the phone said " you can walk in and no need to make appointment !! " but when my mom bring my grandma to the store today. My grandma can't get the vaccine because they need the confirmation !! what...? The reason why i called to check before bring her to the store because my grandma is really old she almost 99 years. She has difficulty walking and poor health. so, i decide to call back to the pharmacy store to get the answer who and why he give me the wrong information? If he doesn't really know or that's not his responsibility. He can just told me that he not sure and transfer the line to someone who know. It's better than you give me the wrong information and make a problem to the patient that you might not care !! The lady who pick up the phone name is Tracy. She is a good listener and try to help me find out even if she can't find it. i wrote the review because i would like the manager know the problem and find the way to fix and improve it. Definitely more training your employees. read more

Such a bad experience went to go pick up medicine for my wife and child and the pharmacist Asian guy very rude I don't know why you're in in this in the business if you cannot be nice to people very very rude I do not like my experience with this man he made it very uncomfortable he made the feeling very bad I did not like it at all I was asking a question he was very rude he did not want to answer it I'm like dude if you don't want to talk to fuel maybe you shouldn't be at the pharmacy window or are you in the wrong have a business that was prick hi see it very cool that experience pharmacist was very rude I can't believe how this guy's attitude was supposed to be a people person and retail in this case medical I was so very rude thumbs down not cool at all I should not be working the window he needs to be somewhere else he should be with the company he's representing Walgreen in a very bad way over resist any report him it was 11:00 PM I went there to do a favor for my family and to be greeted the way he read it to attitude that he had was unacceptable unacceptable at all because representing Walgreen a big big company and this is what you have representing your company said I will not do any business with Walgreen read more

Walgreens - Drugstores Near Me - Long Beach, California

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This is a really great Walgreens Store. IIt is not close to my home. But we came here for one specific reason - They are the closest pharmacy of any company that provides vaccination services for those wishing to travel out of the country. We showed up to get our shots and was being helped by a person named Tracy (I think). She was trying to get this worked out on the computer but the system would not accept our insurance. She tried very hard and worked on it for more than an hour. My wife then got on the phone with Cigna and tried to work it out being the middle-man between the two parties and the pharmacist, Wendy tried to help too. NOPE, Then Wendy took a call directly from Cigna and tried to work it out and Tracy (I think) had to go home. Wendy was unsuccessful and apologized, but said she would work on it the next day and call my wife to get it worked out. Guess what?? Wendy actually tried to fix it and called my wife to tell her what happened. And while she was unable to make the insurance part happen, she did follow up and tried her best. One of the shots we needed was not covered by the insurance and was cheaper at Walgreens. So we went there that day and got our shots. They were $30 cheaper than they were at Costco, and the people were so nice at Walgreens that we were glad to go back again. What a GREAT TEAM - You guys ROCK!! read more

Walgreens - This is my wife at the corner of happy and healthy thanks to Walgreens. - Drugstores Near Me - Long Beach, California

I came to this pharmacy because they are open 24 hours. The pharm tech Jose was very helpful. My balance for the medication prescribed by the MD was $58.00. So Jose took the time to search and locate my rx bin number by contacting my insurance provider. And since my rx was covered by my insurance provider my cost turned out to be only $9.00. Thanks Jose for accommodating. The Pharmacist Joan, was very informative. Thoroughly went over medication instructions. Answered all my questions. Thank you! Overall, I would return to the Walgreens pharmacy in the future. read more

My go to store for paper products and gift cards! I really like the store and the crew is very nice and welcoming. 24 hour pharmacy and if you come after 6pm it's usually slow and you can get in and out fast. read more

The pharmacy needs to answer their calls. I had waited 40 mins plus for the call to be answered! That's is just crazy. I understand you all are working hard and doing your best to get the prescriptions out but having your customer on hold over 40 mins, is just a bit ridiculous. Please acknowledge the calls at least and get back to us. Something .... read more

Looooong lines galore :( Not only the front register, but ESPECIALLY for the pharmacy. It isn't such a bummer that the front register always has a long line of customers with only 1 cashier and several Walgreens employees wandering about throughout the store. This I can stomach. The pharmacy on the other hand... Let's just say I've seen more people leave their place in line out of frustration than anywhere else. Last Sunday was one of those days where I wore sweatpants out in public(okay, I really had every intention of staying in my car). I've always gone into the store to pick up my refills, thinking about how many calories I can burn. The car line at the pharmacy was 4 cars deep, not too badly I thought seeing as my spouse gets his prescriptions at CVS and when we wait through 4 cars it isn't super painful. I sat there for about 20 minutes then decided to give up because no cars had moved. This was it. This was the time I had decided to go into the store, sweatpants and all of my unwashed hair and glory. The pharmacy line was 7 people deep, and they were dropping like flies! Not literally, but people just started giving up because it took too long. Finally over an hour later I got my prescription, and it turns out there was only 1, that's right, 1 pharmacy person working! Apparently it's a thing here so I'm headed to CVS. On a positive note, their makeup sales and selection is pretty awesome if you're looking for drug store brands. read more

How do I even explain our experience with this store? We went to this location because they had a medication disposal, which are hard to come by for some reason. When we arrived, there was a homeless woman pushing a stroller filled with the contents of her house. She was obviously under the influence of some sort of substance and was wandering all over the parking lot. When we got out of the car, we hurried up to get into the store to avoid any interactions with this individual. On our way in, she was mumbling something to us, which we ignored. Once inside the store, we found the medication disposal drop off. I don't know how often this disposal drop box is dumped, but it was so full that when I was dumping my medications, I could feel my fingertips touching other things inside the drop box! I was just hoping that no one had put a needle in there! When we were leaving the store, we tried to exit the way we came in, but there was some sort of metal bar thing separating the entrance and exit to the point where we had to go around through another aisle just to get out of the store. Once we found our way out of the store, here we met again with this homeless lady who is now screaming at us and approaching us with her stroller. She seemed to be moving faster this time and I definitely did not feel safe, so I yelled, "Run for it!" We ran to the car, locked the doors, and made our escape. Will never return! read more

I can't comment on the rest of the drugstore & it's service. Reading other reviews, I do feel as though I've been treated like a criminal over a medication I've taken for years, which puzzles me. The pharmacist lectured me, even questioned my doctor's prescribing practices which was awkward at best. I shouldn't have to explain my private medical history to them beyond supplying an Rx. it was just embarrassing. I may not have filled it at that location before, but the point of doing business with a chain is that they can see my prescription history from other Walgreens locations. And I certainly filled it before in that system. They also aren't keeping my refill records & are far too quick to tell me "no we don't have that in yr record for you." I insist they look again- I think some pharm techs just don't know how to use the system/records? I'm noticing that they are either understaffed or overwhelmed; service is mostly adequate or very bad. definitely the worst it's been in the 2+ years I've been using this location. I hope someone in management is reading these reviews....bums me out to write it. read more