Your average CVS. They're open 24 hours including the pharmacy counter. I think they're closed for 30 minutes for lunch break. Some shelves are empty and sad looking but they've cleaned up the carpets and aisles since last time I was here. Pharmacies now are q necessary evil. read more

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Dear CVS Senior Management, I am writing to express my disappointment regarding a recent experience I had at CVS Pharmacy. The service I received was extremely poor, and some staff members behaved in an unprofessional manner I spoke with an employee named Imelda regarding my medication, but she walked away without explanation while I was in the middle of speaking to her. I was left waiting without any update, and she never followed up or checked on my prescription. I then asked for assistance from the manager, Jessie, but she did not take the time to properly review my situation. Even though I explained that my doctor had already sent the fax, she told me I could not receive my medication. Her tone felt impatient, and she raised her voice, which made me feel uncomfortable as a patient. Because of this, I had to contact my doctor again while waiting at the store. After they resent the information, the medication was eventually found in the system--but no one had taken the time to check thoroughly before. I ended up waiting about 20 minutes unnecessarily. I used to visit this CVS location often, and the staff was always helpful and professional. It was one of my favorite stores. However, after this experience, I feel nervous and uncomfortable returning, which is disappointing. I hope management addresses these issues, especially since this is a 24-hour location that many patients rely on. I would also like to recognize Liz, one of the pharmacists, who was very kind, patient, and helpful. She clearly explained everything and made sure I received my medication. I truly appreciate her excellent service. read more

I was there earlier today for a prescription stood in a kind of long line, but was held by Samantha who kept smiling the whole time and very professional and efficient. I had to go back for another prescription and she was still smiling. Kiddos to her because I know how many people she's helped. I wish there were more counter people to bring the lines down because I'm sure this is one of your busiest stores in the area read more

This was probably the roughest CVS I have been too, AND almost everything putting was locked up. The store had a old smell like wet carpet/old dog and cinnamon.There was only one cashier with a line down the aisle, and no one was on the floor to even open up a case for me to get some shampoo so I just left. Literally will not be back. read more

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DON'T COME HERE. Worst experiences. Lazy and rude CVS Workers. Feeling regrets when leaving the store.

Weirdest CVS Pharmacy I've been to... When you first come in, there's a turnstile gate which I have never seen in a CVS Pharmacy. I'm guessing this is only for select locations. Majority of the aisles are locked up shelves where you can only access the items you need if you click on a button. The button announces to the store intercom that there is assistance needed in what department you're in. The employee that helped me was really kind, and he thanked me for waiting patiently. Checking out is easy if you're just using the self check-out machine. There are two self check-out machines, and they both take cash and card. I overheard an employee telling a customer waiting in line to use the self check-out machine so I guess they prefer that. I honestly wouldn't recommend anyone to come to this CVS Pharmacy. It made me feel like I'm a criminal or that I need a babysitter. It's convenient because it's open 24 hours, but you're not going to be able to leave quickly since you'll be waiting for an employee to bring you every item you need. I feel like you could drive to a different CVS Pharmacy in the time it takes to search for your items, click the button, wait, tell the employee which items you need, perhaps go into another aisle for a different item and repeat the process, check out, and leave. read more

This pharmacy urgently needs better quality and customer service oversight. Christina (pharmacist) constantly talks over customer concerns and prioritizes being right over actually helping or listening. Her lack of communication skills is costing my mom her medication and resources, and it's clear the customer's needs aren't her priority. Do better. I will be contacting corporate about this. read more

I'd like to acknowledge much needed improvement in the Service here. I recently visited and just offered my backpack so that I could shop in peace as I knew I had a few things to look for. I think the guy is named Michael as well but he refused and I explained the culture of service and he exclaimed that "We need to do better" One acknowledgment deserves another! Congratulations on cleaning that front entrance. It's open and inviting, hopefully a low shrink will result in an upgrade on the turn style! read more

CVS Pharmacy - This is the entry at your local "Healthcare" Pharmacy - Drugstores Near Me - Long Beach, California

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I have been coming to CVS for a while and pharmacy is always busy. Tonight I want to give kudos to the 2 pharmacist Mike & Isaac working soo hard at the pick up windows. They dealt with all types of customers, including some difficult ones. Through it all they still kept a professional stance, kind attitude and caring demeanor. Definitely deserve 5 stars and a raise to match. They are a one in a million employee, in this case two in a million. Thank you! Dr. Mike read more

One of the bigger CVS in the south part of Long Beach, this large location has a Minute Clinic for health screening and vaccinations. We used to use this CVS for our shots, but had to switch with our insurance change. This time, we came for some needed supplies and it was in stock. Strangely a lot of dental products (including a lot of the toothpastes) were locked up in this location...must be something that gets stolen a lot. The cashier was directing people to use the self-checkout kiosk as much as possible, and it was as easy as always (applied all our digital coupons automatically, too). read more

CVS Pharmacy - Locked up - Drugstores Near Me - Long Beach, California

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On August 25, 2024, I forwarded an email with pictures, regarding the conditions at the CVS located at 233 E. Willow Street in Long Beach, CA. Today, September 19th, at approximately 3:30 I had to go into the store to pick up a prescription since the drive-thru window was closed. Unfortunately, the front entrance was in even worse condition. The sidewalk was filthy, the trash can by the entrance was overflowing, and a retail bag full of trash sat next to it. The smell was unbearable. What is going on with the conditions at this location? I am seriously considering sending these pictures to the Mayor of Long Beach. Perhaps then, customers can expect a clean and presentable store. read more

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The store could be Cleaner. more product on the shelves Just not inviting Prices are also high here read more

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They got rid of the girl that was more important than everyone else. We love this pharmacy! Top-notch pharmacists, shady location though. Lock your car, clinch your purse and kids, and sometimes the line is long.... But the service is great, help is friendly, and they take care of your prescriptions. read more

The pharmacy gets minus 0 my mom has medication order from emergency room and when I went to pick up they did not have in stock they said 48 hours I tried to change it but since it was the weekend couldn't get a hold of the doctor I go back two days later they said till Monday which would be additional 48 hours I will never Use them again my. Mom has not had her medicine for 4 days read more

The woman with braids and tattoos was probably one of the worst employees I've ever seen. She does the absolute bare minimum. The store is dirty, and smells horrible, all around terrible shopping experience. Take your business elsewhere. read more

Obviously zero stars are intended. Attacked by someone off the streets. We were Just wanting to pick up allergy medicine for wife and a free Covid test for myself that was offered. This WAS my pharmacy, but obviously taking my business else where. Could this have happened anywhere, yes., but No one from the store offered help, took pics/video, and an out of shape security guard who didn't do anything.... Not 1 cvs employee offered assistance even afterwards. Not a "are you ok? Can I get you anything? silence on their part. Take your business elsewhere. Partial paper plate on his burgundy Nissan is "2272". He tore front paper lic off and only could tear partial paper lic on rear. read more

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The employees are nice as far as I've experienced. But there's not enough cashiers or employees to help. Management needs to hire more employees to work the floor and cash registers. The rating is for the store itself. read more

I came here to pick up an antibiotic after my new piercing showed signs of infection. I arrived around 6am and the drive through was completely empty. The pharmacist was nice even though it was early. I realized immediately that I forgot my wallet but I was happy to hear I could use Apple Pay in the drive through. I brought a coupon with me but the pharmacist was able to find an even better deal in their system. I got in and out & they saved me $25 - I call that a win! Thanks for the great service! read more

This is one of the most filthiest CVS Pharmacies I have seen. The shelves are dirty, there are stains on the floor, and there are discarded food wrappers near the pharmacy counter. A store that specializes in people's health should not present to the public in this manner. The pharmacy staff does not seem to be any better. The staff frequently is rude and responds as if you are bothering them with your questions. I would recommend visiting any other pharmacy or CVS. The manager and staff of this store should be embarrassed. read more

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Customer service is horrible. Pharmacy always messes my prescriptions up. No accountability here at all with workers messing up your prescriptions. I would not recommend going here ever. Especially if you have a medical issue that requires you to have your prescriptions continuously . I've been coming here for 3 years and I still have the same issues. I will be switching pharmacies immediately after they finally get my prescription that they have been messing up for a whole month right. read more

Good customer service it's a must you shop there great prices and it's a convenient store to go to

I was in a hurry and bought gift wrapping and bags anyway. checkers did not even apologize. read more

CVS Pharmacy - Deceptive display! wrapping in front of store is under a 50 % off tag and when got to register was advised it was full price - Drugstores Near Me - Long Beach, California

I went to CVS Friday to pick up some Pedialyte since I had been sick for a few days, but I actually ended up buying soup among other things and I forgot to get a cart. I went ahead and put the stuff on top of the refrigerator and got in line, and I have to say in the past few years. This service has not been great there, but I actually received service from the store manager Michael, who went out and helped me gather my stuff from the refrigerator to one of the self help cashier . He was reassuring. The people in line. That's somebody would be right with them. I just gotta say as a store manager. He did an amazing job. Not only did he helped Me, but he also reassured everybody CVS. You did a great job by hiring. Michael as a manager.. read more

Clean and straighten up the store. This store looks like CVS doesn't care about the customers who shops there. read more

This one was good in a pinch! Needed a 24-hr pharmacy for an unexpected 2:30AM visit. The doc sent the prescription right over and even though the systems text messages told me it wouldn't be ready until 5:30AM I called them and asked them to push it up as the antibiotics I needed had to be taken right away. They agreed and told me as long as I got in there before 2:30AM (which is apparently when their systems reset) I would be able to get my medicine. I arrived at 2:25AM and got it in the nick of time. Feeling better already! Thank you 24-hr CVS! read more

The front of their building is absolutely disgusting. Looks like it's never been washed and looks like CVS really doesn't care! I use the drive thru for my prescriptions and when that's closed which has been a lot recently, I have to walk through the grossness that is the entry way of the pharmacy. CVS should do better because they know better regardless of where it's located. Staff is nice. read more

CVS Pharmacy - The front entry way. This grossness carries over to the inside of the store. - Drugstores Near Me - Long Beach, California

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This pharmacy is poorly managed. There is never enough staff to be able to properly and timely provide service to the line of customers. Thinking about switching locations for my medications, even though this is the one closest to home. CVS do better. read more

Plenty of deals here. Plenty of parking. Sometimes you gotta go in to pick up your meds drive through sometimes closed. Really that can be a paint to do read more

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Line isnt moving for more than 30 min. Whats goin on? Nobody in the window but obviously theres people inside, we deserve to be informed about whats going on, do we stay here all night or what?! read more

CVS Pharmacy - Drive thru. - Drugstores Near Me - Long Beach, California

The pharmacy is sucks. Drive thru is a joke! I will not recommend this pkace. If you are going to pick up your own med & texted you saying is ready to pick, don't be a fool. Make sure is clear before heading this place. They will waste your time. Getting to the clerk is a joke! read more

Flu and C-19 season are around. I did a walk-in to get both vaccines around 8pm. The place was super busy. Dr. Darrell helped me with my paperwork and administered the vaccines. I am terrified of needles. He was very sweet and gentle! I was able to get in and out smoothly. read more

Great service, Communication was great. Clean store & pharmacy. The nurse are helpful & polite. --- Quick update on the drive through service. Just be a little polite with some people they are not feeling well. read more

This cvs has a real 24 hour pharmacy! Long lines but the pharmacy is always open. Typical less than stellar cvs service. Reflected in their low yelp ratings read more

I've lived in this area since 2014 and I know a lot of the workers at this CVS. I appreciate these guys and all they had to put up with. Sadly, a lot of my favorite workers are being singled out one by one. I learn later that they are trying to shut down 24 hr due to the rising theft. Im also told that with the new manager who is vying for the loss prevention position is picking on every little thing so she can to make herself look appealing to upper management. Sounds like CVS does not care about their employees. The economy is bad enough. Practices I've heard about how this new management is going about are: writing up your employees for frivolous things despite of good record & till count when there has hardly been embezzlement from the workers. Word of advice - giving your former employees bad reviews so that potential employers won't hire them is poor form. Your tactics are bogus. These workers have families and it's difficult as it is to find new jobs. FIX MANAGEMENT. Everything rises and falls upon leadership. Clearly the current management has poor leadership skills. You can flag this review but I already emailed your ethics/business conduct committee. read more

Seriously, when a particular customer enters the store, they act as if they're afraid and immediately use the speaker to ask an employee to scan every aisle every 5 minutes. Employees are not very pleasant, and their behavior is unacceptable because they believe that no one will speak up about it. Kindness doesn't have to cost anything, but being rude comes naturally to them. It's easy to have a bad attitude but difficult to maintain a positive one. read more

Really horrible service from the pharmacy. I got my meds transferred to this location, pharm tech said it would be ready in an hour. I show up to pick up and she didn't do it .... So now I'm stuck in a long long, been here waiting for an hour. I've experienced really terrible customer service here overall. I'd 100% recommend going to another location ...... read more

Terrible pharmacy I never came without a line always had a long line and damnnn you can't even see the cashier who get the medicine an effort to make it fast even they knew had a long line. And how can you work at medications pharmacy almost all the cashier here has the long nails. I have no choice to choose this pharmacy very close to my house which I can even walk to get medicine. Ggrrr read more

Store is typically dirty, in disarray and constantly out of stock of even the most basic items.

Imagine waiting 45 minutes just to get contact solution. Customer Service button for what?

Needed help in an isle and rang the bell for help 5 times and no one came , and as I seen someone finally about to come , they went to someone else , lame service. read more