It's cleaned up a little bit and feels safer since last time I reviewed it a bit ago. This became my defacto pharmacy since Rite Aid on Cherry closed. At least the staff is helpful and nice. read more

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Man, has this store gone downhill! It's been a few years since I have been here and the store was filthy. A few of the aisles were blocked off so if you needed something from there too bad so sad! Cashiers were behind plexiglass so that should tell you something. Bought a case of water and it was leaking. Parking is pretty plentiful and wasn't crowded so that was the only good thing. read more

Soooooo slow! I had some extra time to kill before catching a movie at a nearby theater, but if I didn't have that extra time, I would not have stopped by this CVS, located on the southeast corner of 6th and Long Beach Blvd. It's in the same plaza as El Super, but it's on the opposite end of the ginormous parking lot, a rarity in any downtown. However, the lot is specifically for customers patronizing at least one business in that plaza; otherwise, City Lot A is one block west of CVS and allows for up to two hours of free parking. I wanted to get some toothpaste since they had a deal for $4 extra bucks if you purchase two. However, the toothpaste was locked behind glass doors! I understand the need for such a deterrent to retail theft, but this is legitimately the only CVS store I've seen that keeps toothpaste locked up like that! If you do need assistance with retrieving a product in one of these locked cases, there's a button you can press to call customer service. I don't know if they heard me the first time because I had to press that button a second time to get an employee to unlock the cabinet for me. I guess they were too busy assisting the customers who were at the checkout line that they completely forgot about this customer right in front of them waiting at the dental care aisle! One of the employees did come over to unlock the cabinet for me, allowing me to peruse the toothpastes on sale. I chose the two I wanted and stepped in line to check out with a cashier, Adriana. At first, I was asked if I wanted a bag, but I initially declined, thinking it would have cost an extra 10 cents, but when Adriana mentioned I wouldn't have gotten charged for it, I reversed course and answered affirmatively to the bag. The actual checkout process otherwise didn't take too long with Adriana confirming if I'd like to use all of my extra bucks savings on this purchase. After paying, the receipt started to print out, but stopped right when the printer was printing my $4 extra bucks! It took a minute or two for Adriana to finish printing my receipt. By the time I was done with my transaction, more and more customers had stepped in the checkout line that at the rate the cashiers were going, I probably would have spent an additional 10 minutes in line if I had to hit the customer service button a third time. There were at least a couple other cashiers tending to the line as well, but one of them was speaking on the phone. I'm glad this CVS had more than enough of the toothpaste I was looking for, but that's probably because other customers were deterred from purchasing them, either by the locked cabinet or the extended wait. Even if this were the closest CVS to me, I would probably patronize a different location if this location is habitually slow at servicing the customer. They also have a drive thru pharmacy, but with how slow they were at servicing the customer inside the store, it's hard to fathom how slow they would be at servicing the customer remaining in their vehicle for their pharmaceutical needs. read more

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A dirty store, always understaffed, with long lines of people with hopeless faces, waiting to give their money to the company that made 3 billions profir owning AETNA and paid Zero in federal taxes last year. And what are you gonna do? Where are you gonna go? Drive a few miles away to find a Walgreens that didn't close yet? read more

We the people in this neighborhood are trash. This CVS takes the brunt of all the sketchy and crazy visitors our neighborhood has to offer. The people who work here, especially in the pharmacy are saints. All the crazy drug addicts crazy people in need of their pills have their meltdowns here all the time. These people have nerves of steel. The store is not as clean as it could be and based on everything locked up I'm sure theft and shoplifting is big here. Bravo to employees and big finger to all of our neighborhood A-holes who ruin our stores. read more

CVS Pharmacy - Lines at the pharmacy. - Drugstores Near Me - LONG BEACH, California

The guy responsible for opening the shelves was too busy hanging out with the security guard. After the 5th time of pressing the button for someone to help me, I gave up and ask the cashier to help get the item I needed instead. He called the guy that was supposed to be doing this job, and he was just there ignoring the sound system. Unacceptable customer service. Management needs to check the reviews and make changes. read more

Horrible not even 1 star. Does anyone know how to get some pain medication or Percocet following surgery when CVS refuses to fill the prescription. I am an actual registered nurse w a masters degree first time in my life needing this medication that cvs refuses to fill. Is there a secret or must I go downtown for something illegal and more deadly read more

I went to this CVS for the first time yesterday. My experience was excellent. I brought them a prescription to be transferred and filled. Two hours later I was texted that my prescription was ready. Now that's good service! I will be transferring all my prescriptions to this CVS. One other great benefit of this CVS is they have so many convenient things inside the store. I'll be going there today to get some Valentines cards. Their location is very convenient also, It is on the corner of Sunrise and University, which makes it very easy to access. The employees who helped me were very kind and patient. Their prices are reasonable and their hours are good. They open at 7 o'clock in the morning. I'm so glad I tried this store. I recommend you do too! read more

CVS Pharmacy - They have a clinic inside! - Drugstores Near Me - LONG BEACH, California

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It was quick, clean and the people at the registers were nice. They were a bit busy at the time I went, which was about 6pm in a Sunday night. So I had to wait a bit to get something from a locked cabinet. Otherwise.....no complaints. Pleanty of parking too. read more

All of a sudden they changed their phone to an AI virtual assistant. It does not help at all and leads you to a different department. They need to go back to the way it was when a human actually answered the phone smh. read more

This CVS pharmacy sucks to put it bluntly :( I've already had 2 bad experiences here since making my move to Long Beach. Here they are: 1. My doctor called in 3 prescriptions for me. I called to make sure they were going to be ready when I came. They had not been prepared yet, so I told them to get them ready and make sure my information was transferred properly from the CVS in Mar Vista. When I came the next day they said they only had 2 of my 3 prescriptions ready and that my other prescription was ready in Mar Vista. I obviously wasn't about to make a 2+ hour round trip, so I had to come back the next day to get my third prescription. 2. I severely sprained my ankle and had gone to Urgent Care. The doctor at urgent care said he was going to call in my anti inflammatory medication soon as I left. I hobbled into CVS the next morning and they said they never received my prescription, so I called the urgent care and they said the order had been placed the night before, but they would call it in again immediately. I asked the guy working how long it would take once they received the order and he said about 15-20 minutes so I decided to go across the street to the McDonald's to get some grub while I waited. Then I drove back to CVS and hobbled back inside only for them to say "oh sorry your order won't be ready until after lunch which will be like another 45 minutes." Mind you I'm in extreme pain and very over it at this point so I just drove home and took a bunch of ibuprofen. I had to have my boyfriend drive me back later when he got done with work, when he already had a busy night planned so this was a major inconvenience for both myself and my boyfriend. This CVS really needs to get it together or I will be looking into transferring my prescriptions elsewhere. read more

Picked up prescription for a medication I inject with them a few months ago. For whatever reason, they gave me a years supply with no needles. Returning to perchase syringes and needles, they refuse to sell to me. Insanity. Anyone who has HRT needs, please for your saftey do not useCVS. read more

i always come to the pharmacy in this location and never had a problem before, tonight in consultation, the asian lady was super rude and thought i didn't understand what she was saying after agreeing that i understand the perception i need isn't in stock yet since i'll need it in two weeks i can wait. she stared at me and repeated herself and i proceeded to tell her thats okay i can wait for it. nastiest attitude for no reason read more

Worst place in the world, like every CVS. But this one is extra special. Run down, everything locked up and impossible to get anyone to open. Only come for prescription, never buy anything else as it too much hassle. Again, worst place in the world. read more

Aside from the store being filthy and short staffed on the floor. The wait time for a previously called in prescription is ridiculously long! The pharmacy clerk claimed the prescription wasn't ready twice while I waited over 40 minutes (in her presence). The medicine was prepared and stored on the shelf. Not once did the clerk inform the pharmacist that I was waiting for it nor did she check the alpha cubby for it. Instead I had to call another clerks attention and she found it. No attention to detail or customer care! Let the customer wait for NO REASON! read more

Worst pharmacy ive ever experienced in my entire life... make sure to never have your prescription filled here. Horrible customer service and non realistic wait times for the medication. I cant believe I wasted my time in this store and will never use CVS for another prescription read more

This review is for both the pharmacy and the costumers. There was a long line and only one person at the Pick Up desk. Also, people have become so damn sickly. This especially since Covid. People became weak physically, mentally, and emotionally. C'mon !! read more

The pharmacy is extremely slow and unorganized. Everyone in line was told that they were out of whatever meds they needed.

Torn on this review given the circumstances this CVS has to deal with, as they are located in the heart of downtown - right off the metro line stop. If you know downtown well, you know it means that there are lots of unpleasant sights you'll face, and unfortunately the premises of this CVS seems to be the epicenter. With that said, I think they do their best to keep the actual store running as safely and efficiently as possible. The pharmacy line is never too long, however it's hit or miss sometimes on how long it takes to get prescriptions filled. If you have to go to this CVS location, you'll be fine, however if you can go to another one, or perhaps Vons instead, then you're probably better off doing so. read more

Nice staff:) It's the local CVS for downtown folks. Due to the area they have locked some products up due to the homeless issues. The staff are friendly though and have good customer service when they get your item for you:) Waiting the little time for a staff member to open the cabinet is nothing compared to having to drive find parking or take public transportation to the other CVS nearby. This one is a convenient location for folks whom live in the downtown area to shop at. Also for tourists whom need some lotion, sunscreen for the summers or regular groceries for traveling:) Keep in mind they stopped selling ice cream a staff member told me it was an item homeless people stole a lot so they discontinued it. Which makes sense. Candy, chips, and some frozen meals they still sell here. read more

Worst pharmacy I've ever had the displeasure of patronizing in my life. It took an hour to get my medication. That's how long I waited in line. Absolute garbage location. read more

Everything is locked down. Lines everywhere. Pharmacy only has one person working long lines. Takes forever to get your prescriptions even if I ise the app. I always preorder and pay and always wait in the line for pick up. The best way is to order via mail to be delivered to you. Dealing with slow and dont care employees is terrible. But this is only CVS in California, not in other States. Stay away before they stress you out so after three weeks now I still didnt pick up my presriptions for eye drops. These eye drops cost $100 and no customer service. Stay away read more

Wow! I have never had anyone as kind and patient as these girls tonight. I needed my medication before I went to the ER. I have severe asthma and the meds helped within minutes. They were about to close and able to pull my prescription from my regular pharmacy (who was out of my meds) and get them within minutes. I can't even say how greatful I am for these ladies I'd be in the hospital without them and really appreciate them!! read more

This pharmacy is the rock bottom of CVS pharmacies. I've come in and there has been vomit and poop where vaccines are supposed to take place. I also just went in for my prescription and was in line and served before the lunch break. The only pharmacist on staff clocked out for lunch before the very short line was served. So they had my two prescriptions sitting directly in front of me and they couldn't give them to me. Be better at your job, pharmacists. You influence what others can do within their job classifications. Serve those in line and then clock out. read more

Why is body lotion, antiperspirant and body wash locked up behind glass now? You guys don't have enough staff to help every customer get everything they want now I still come here for my Rx refill but I go elsewhere for everything else now. It's embarrassing having someone unlock 3-5 cases for you every visit and a huge time waste. Please stop treating customers like they are here to steal your items. It gives a truly bad vibe read more

I went back to my old mom and pop pharmacy 13 miles away rather than deal with the CVS nightmare. It's all computerized. They don't accept if the computer makes an error. They let me run out of a very important medication and when I complained, they just shrugged their shoulders. No customer service, no human interaction or intelligence. I will never go back to this CVS. read more

I went here to get medicine at 9:45 pm and Sergio said no because they are closed I thought your store hours were to 10 pm I didn't know that meant come before 9:30 to get service and he eat sighing saying have a nice day bye read more

Bought 2 six packs of Pepsi for hotel room. All 12 were completely flat when first opened. Terrible location.

Located in DTLB, this is our local pharmacy (though we go to the one on Willow if we need vaccinations or minor health check at their MinuteClinic, since this CVS doesn't have a Clinic). It's a medium/large CVS, with a complete OTC drug/personal product sections, and an OK food/beverage area. They don't have a self-check out area anymore, so it does take a bit of time to checkout (so patience required) since there is a max of 3 registers and not all of them are used..but at least it is busy enough so there is always someone manning the registers (which I've found to be a problem at other drug stores that are less busy). Finally, if one chooses to use CVS as their main drugstore, strongly recommend that one signs up for their rewards program. They constantly have various sales sent to your email address, and regularly give out 40% off of one non-sale item....this can be a great cost saver if used for products that don't go on sale normally. read more

CVS is the best. You can transfer your prescriptions between CVS locations. I do all my vaccinations at CVS and they keep track of them for me. I love CVS. read more

Stay away please !! The people at the pharmacy are rude and the slowest I have ever experienced at a CVS Pharmacy. Don't know how I managed to make it here twice to get the worse service from different people. Orders take over 30 mins every time. Shame on me if I ever come back to this horrendous place. read more

This pharmacy in this store is terrible. 1. I called in for a transfer of prescription 4 days ago. 2. I have been calling back every single day and each time, I was told they will call the source pharmacy. 3. 4th day I spoke with the supervisor. Thur January 9 2020 at 11am. He said he doesn't have any record of any of my calls. Then I was told if it's a controlled substance it can't be transferred. 4. I asked said supervisor what's the procedure. He said he doesn't know. Why was I not told this on the first day? 5. Lastly, the demeanor of supervisor was dismissive and abrasive. read more

I checked out with CHARLIE yesterday 5/24 at store #9566. She didn't put all the items in the bag, I barely have enough time to even get to CVS. PLEASE RETRAIN HER! I am screwed now and do not have everything I need. If you shop here, CHECK EVERYTHING BEFORE LEAVING THE STORE! Retrain CHARLIE!! read more

Horrible experience. I had the longest most painful day at the emergency room and needed to pick up my medicated eye drops for a eye injury. They literally handed it to me with zero instructions or things to look for. The drops are very painful (obviously expected but at least warn me) also the placement is important and when I asked for information the pharmacist acted like I was annoying her and actually said "they are eye drops, you put them in your eye" very rude and disrespectful. I had to then google what to expect. Just shitty after a already hard day to then just try to get some info and clarity I was made to feel dumb. Never going here again. read more

So the cashier kid Justin (I think that's his name. He's new" made the uncomfortable and inconvenient lack of baskets an afterthought as his sweet demeanor and seemingly sincere desire to be helpful, professional and clearly proud to be working for the brand made me almost forget the painful experience of shuffling items and consistently bending to pick up fallen merchandise as I tried to cram it all in a torturous red basket made to limit the amount of hard earned money spent... hmm that doesn't seem right. Like the business model part where they don't want to make it easy to shop there and limit your purchases. Must be some new minimalistic approach that's not quite caught on yet. But Justin, he's going places. Regardless of it all he made it a pleasant experience. read more

This review is more specifically for the cashier Adrian, but anyway, he greeted every person who walked through the door while he was ringing customers up. He engaged with customers waiting in line letting us know he would be with us shortly. He provided pleasant small talk while ringing up our selections, but still maintained a sense of urgency. It was really a great experience as it is rare nowadays to have such a friendly associate-definitely above and beyond. Way to go! Keep it up! CVS treat him well. Your employees are your assets. read more

pharmacists refused to call my health insurance to see why i was coming up as not covered even though when i called my insurance the agents said i was covered; when pressured, he asked me to make a three way call with an agent for him instead of calling the number i had provided the night before to the other shift pharmacists; when i refused again he finally agreed to call. five minutes later, he calls back because, of course, i am covered. when my friend went to pick up my prescription for me, both pharmacists made passive aggressive comments to him. entirely unprofessional and stressed me out so much my covid symptoms got worse. i will never be using this pharmacy again. staff more pharmacists and train them to do their damn jobs. read more

This place deserves it's one star. It's located right across from the train station which seems to attract the worst kind of element, but more than that, the pharmacy staff just cannot get it right. This is the third time I am having my Doctor call them to get my Rx changed to the correct medication. I am glad I am moving soon and won't have to be back here. They do have a drive through for Rx, so that is a plus and they are in with a Starbucks, so that has been an excuse for me, because when I need to get my refills I can grab a latte... read more

Was trying to purchase (a pretty expensive) cleanser and as I'm searching for it a young female approaches me and says very rudely "you can't be in this section that's why there's a cart blocking it" Uhh ok there's a cart in the middle of the aisle, no sign, no cones, no nothing indicating I can't be in that part of the aisle. I said oh sorry so I can't buy my item? She tells me I have to ask her. Hey! Here's 2 tips for you crappy cvs: 1. If you want to sell things don't close off sections during store hours to "remodel"...tho there was absolutely no remodeling done or any indication it was going to be happening anytime soon. 2. If you absolutely need to, write on a piece of paper saying "this area is closed". 3. I will never come here again. Guess I'll go to the Walgreens right next door! read more

my doctor sent in a prescription for a controlled substance (adderall) on a Tuesday and I confirmed with the staff that they received it, were out of stock, but would reorder. checked online the next day and it said it had been filled, but when I called they said it was still out of stock. called back on a Friday and my prescription is magically "disappeared" and they want me to call my doctor to write a new one??!! absolutely not. shady stuff going on here. someone needs to investigate. read more