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    CubeSmart Self Storage

    3.0 (33 reviews)
    Closed 8:30 am - 5:00 pm
    Updated 1 month ago

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    Very clean storage
    Krishna Y.

    When you go here you will be greeted by the infectious smile from Josh who is in a good mood all the time day or evening. He gave me the best deal upfront and better than the website. The storage is so clean all the time. Check in and check out is a breeze. Not sure why the 3 star rating is for

    The rat is next to the drill. Sad to see!
    Scott J.

    I have rented here many times over the years. I paused for about two years because of rats. The problem with rats is rampant. I had thought it went away so I went back and was in my unit for about 2-3 months and discovered another Rat. Needless to say I'm upset about it. The rat problem is still rampant and they obviously don't know what to do about it. I wouldn't have posted this if the team had tried to make it right. Unfortunately every time I had rats it was on me and I saw significant damage. Good luck if you go here!

    Adam W.

    I scheduled a 10am pick up of a Penske moving truck. I showed up at 10:20am and doors were locked with a "Will Return at 11am" sign. I knocked because there were two guys in there. They opened the door, pointed at the sign and said "Umm can I help you?" I let him know I was here for my pickup and he pointed at the sign and said "We are on a conference call." I said I was ready to pick up and he said "Well we are busy with something - we will help you when we're done." What? You're on a conference call and a customer shows up and you lock the doors and keep them waiting? He looked at me like I had interrupted something that he had been doing. Upon returning to drop off the vehicle, we had another VERY negative interaction with the same guy. Felt like he had so many other things better to do than have a conversation with us or give us good customer support. I'll never use U-Store-It again - worst customer service experience ever.

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    9 years ago

    The storage units and staff are good. They raised their rates after only six months.

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    Dana J.

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    Review Highlights - CubeSmart Self Storage

    The facility is clean and well maintained with easy access for moving stuff in and out.

    Mentioned in 7 reviews

    Read more highlights

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    First Street Mini Storage - Drive-up, secure storage units in Livermore, CA

    First Street Mini Storage

    (7 reviews)

    I give this place a 5-star rating. They've always been Fair with me. And I want to give a special…read moreshout-out to the current manager Lashae.. Excellent attitude! Goes above and beyond. She has actually taken the time to PERSONALLY call me before I was late with the payment. In my experience most do not take the time to put a personal touch on there their customer service. I've been a customer at this location over 10 yrs. Highly recommended 1st street mini Storage.

    Pros: cheap. Cons:…read moreyou get what you pay for. Confessions: I'm not paying the bill personally, but by virtue of being associated with a local group that stores stuff here [in a crazy small 4x4 space, anyway], I find myself there more than I'd care to share. That said... note the gate hours of 7am-7pm; I realize a lot of places have 'em, so can't ding them for it, just a drag... after commuting to the office and back, odds of hitting a 7pm is slim on weekdays. But merely noted to note it. Back to the story... __________ Trip 1. On our first trip there, we got a prize of an extra lock. (We're in a "sub" unit, so one master for the outer space, the other for the individual inner door). Went to leave, and the key wouldn't come out of the lock. Really, like... really? I ate my Wheaties today, and couldn't get the dang thing out. Hit it with WD-40 and liquid wrench (since I'm a boy who has this stuff sitting around the car); no luck, but the key did turn better. Being the concerned tenant, we went to the office. No one home. Called the posted number, went to voicemail. Called the emergency number -- though I wouldn't consider an unlocked outer door an emergency by any stretch -- and also voicemail. Left messages. No callback. Slept well knowing we did what we could to notify someone. __________ Trip 2. Went by the office the next day to speak to someone in the office. No one home, just a troubling "We'll be back at..." sign in the window. Um, okay -- but rest assured, our day isn't going to be rescheduled around the office staff's errands. __________ Trip 3. This after the office woman called the account contact with all sorts of claims of lock theft and such rubbish, but did call back to apologize (apparently she realized she was being a bit harsh). Make a 2pm appointment to come by with the lock (note appointment is during business hours... she had grocery shopping to do). Stopped into the office, she looked at the lock and said it wasn't their key -- which are round -- and if we had to have keys made, we should have used the local locksmith (Security Locksmith, nice folks by the by). Apparently the stamped lettering in the key "Sec... Locksmith" wasn't a clue for the non-FBI types to identify. We left with the lock, still stuck with a key in it, as we were told it was our problem to deal with, since our choice of keys ruined the lock. __________ Trip to Security Locksmith. Nice guys (as noted), yup, that's our key, and they removed it. Oh, and the problem? One of the pins went out in the lock, so factory key or their professionally duplicated key would have gotten stuck equally well. The lock has since been returned to the office -- once we found a moment it was convenient for them to be in the office -- to deal with their defective lock. __________ Would I go there to store stuff? Nope. Any marginal cost savings are negated by the hassle if/when things go sideways. __________ Customer service review. See "Cons", "Trip 1," "Trip 2," and "Trip 3"

    CubeSmart Self Storage - selfstorage - Updated May 2026

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