I give this place a 5-star rating. They've always been Fair with me. And I want to give a special shout-out to the current manager Lashae.. Excellent attitude! Goes above and beyond. She has actually taken the time to PERSONALLY call me before I was late with the payment. In my experience most do not take the time to put a personal touch on there their customer service. I've been a customer at this location over 10 yrs. Highly recommended 1st street mini Storage. read more

Pros: cheap. Cons: you get what you pay for. Confessions: I'm not paying the bill personally, but by virtue of being associated with a local group that stores stuff here [in a crazy small 4x4 space, anyway], I find myself there more than I'd care to share. That said... note the gate hours of 7am-7pm; I realize a lot of places have 'em, so can't ding them for it, just a drag... after commuting to the office and back, odds of hitting a 7pm is slim on weekdays. But merely noted to note it. Back to the story... __________ Trip 1. On our first trip there, we got a prize of an extra lock. (We're in a "sub" unit, so one master for the outer space, the other for the individual inner door). Went to leave, and the key wouldn't come out of the lock. Really, like... really? I ate my Wheaties today, and couldn't get the dang thing out. Hit it with WD-40 and liquid wrench (since I'm a boy who has this stuff sitting around the car); no luck, but the key did turn better. Being the concerned tenant, we went to the office. No one home. Called the posted number, went to voicemail. Called the emergency number -- though I wouldn't consider an unlocked outer door an emergency by any stretch -- and also voicemail. Left messages. No callback. Slept well knowing we did what we could to notify someone. __________ Trip 2. Went by the office the next day to speak to someone in the office. No one home, just a troubling "We'll be back at..." sign in the window. Um, okay -- but rest assured, our day isn't going to be rescheduled around the office staff's errands. __________ Trip 3. This after the office woman called the account contact with all sorts of claims of lock theft and such rubbish, but did call back to apologize (apparently she realized she was being a bit harsh). Make a 2pm appointment to come by with the lock (note appointment is during business hours... she had grocery shopping to do). Stopped into the office, she looked at the lock and said it wasn't their key -- which are round -- and if we had to have keys made, we should have used the local locksmith (Security Locksmith, nice folks by the by). Apparently the stamped lettering in the key "Sec... Locksmith" wasn't a clue for the non-FBI types to identify. We left with the lock, still stuck with a key in it, as we were told it was our problem to deal with, since our choice of keys ruined the lock. __________ Trip to Security Locksmith. Nice guys (as noted), yup, that's our key, and they removed it. Oh, and the problem? One of the pins went out in the lock, so factory key or their professionally duplicated key would have gotten stuck equally well. The lock has since been returned to the office -- once we found a moment it was convenient for them to be in the office -- to deal with their defective lock. __________ Would I go there to store stuff? Nope. Any marginal cost savings are negated by the hassle if/when things go sideways. __________ Customer service review. See "Cons", "Trip 1," "Trip 2," and "Trip 3" read more

First Street Mini Storage - Pretty run of the mill storage place - Self Storage Near Me - Livermore, California

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I manage 2 units for a Dr in Livermore. He's had units here for over 15 years. They've always been very kind and accommodating for any changing needs over the years. Conveniently located. Always someone available by phone, either local or corporate. Special shout-out to Joseph in the Livermore office - He's A Champ! Thank You! read more

I would like to say great customer service.I went the other day to ask for information on prices and size.Nancy was so nice and calm explaining me the different sizes.She told me to see what I'm going to store to figure out the size of the unit I will need. read more

This was a convenient location and the prices were good. I would like to highlight how great the customer service is. I called Shauna and she invited me to come and view the available units that fit my requirements the same day. Shauna was really personable, listened to me and recommended the best options available. I wasn't ready to sign a lease on that day so Shauna kept me updated on the unit availability and I came back two weeks later to sign a lease. Once again, super customer service- Shauna explained to me all the features of the facility. Five star service and facility. Would definitely recommend it to both business and individuals. Thanks Shauna! read more

Mega cheap storage. No frills no climate control and signs everywhere say no washing cars.

I have used this storage facility for some years and with the passing of my parents I rented a second unit to store their estate items. Entrance to the storage property is located next to a multi story office building and while easily accessible, it is not that visible from the road which I consider a security factor. The gate entrance is controlled with a code supplied by the storage office manager. Security cameras are mounted everywhere. While the facility is only open from 7AM to 7PM, the area is well lighted which I found helpful during the short daylight hours of the Winter months. They keep the property clean with no trash in the area. Before renting a second unit I did a survey of other storage facilities in the general area and found the rental prices competitive. The fact that I have never had a security or safety problem and with competitive fee I elected to rent a second unit. read more