Service is very good here, but really irritated - just got notice that they raised my rent 20%. I've rented there for years, but now I'm not so sure. An occasional increase would've been easier to swallow than this steep increase. Just be prepared for that possibility if you rent from them. read more

Love this place, good pricing and excellent personnel. I highly recommend this facility!

Easy set-up, amazing customer service with Josh. Great location and a tremendous value for the space. Couldn't be happier! A+++

I love this place. Never an issue. The staff is friendly, knowledgeable and always accommodating. They have great prices and it's safe too. Onr of the things I love when I come to my unit is the beauty and cleanliness. The facility is kept up at all times. I would highly recommend Lock It Up to anyone. read more

Sad not to be a customer anymore but I will definitely come back here when I need to store again. Amazing customer service from Anita and John from when I first signed up, every time I called or walked in and had a question. Amazing location, clean landscaped grounds. Every time my husband and I would come to drop off or pick up we would walk the trail and take our kids to the Val Vista park right next door. Would recommend to anyone who is looking for an affordable, quiet, clean storage facility. read more

I've been storing here for over 3 years and I haven't had any issues.. the price is right and so is the management. The couple that works there are friendly and super cool. The place is clean, nice and it's super close to the freeway so it's easy access. I like my storage place there and if you pay 11 months in advance, they give you 1 month for free. Plus I noticed that they have a free van rental and I recently put a new unit on reserve because I filled my other one and they offered the van to me, for free!!! I just love how accommodating they are. read more

I have been using Lock It Up storage for about 7 years. I can honestly say that they run an excellent operation at this location. The customer service Skip and his wife provide is truly amazing. Even my own family uses Lock It Up storage for their rental needs. You cannot beat the price either. A + + + business. read more

Best DIY Storage in Pleasanton/Dublin/Livermore! 1. Location. The location is just off the highway, convenient. 2. Price. The 5'x5' price (50$) was at the price floor in the Pleasanton/Dublin/Livermore market; the 5'x10' price was only 64$, which was unmatched in the Pleasanton/Dublin/Livermore market. 3. Specials. Lock-it-up Storage offered three specials, which is two more specials that Dublin Security Storage, the closest competitor in this feature. A) 1$ for first month, B) 50% off for first 3 months, & C) 64$ for first six months. 4. Anti-Vermin. Poison was in the two units that I inspected. 5. Clean. The floor of the two units that I inspected were clean. 6. Light. Both Central Self-Storage and Lock-it-up Storage have a light in the 5'x10' units, but only Lock-in-up Storage has a light in both the 5'x5' units. read more

Heaven forbid if you communicate timely with this place to let them know you will be removing your items from storage and you call them on the 15th to tell them that you've mailed your payment and will be in to pickup your items later that week. The very next day I received a notice saying they had placed a $15 lien on my storage unit and charged me a $10 late fee on a unit that I've paid a pidddely $51 month on time for for over 10 years to store a whopping 7 file boxes in. Super rude customer service when I called today to get the $15 lien fee waived after they told me just yesterday on the phone that they wouldn't be charging me that fee. Never never store anything at this location of for no other reason than the rude and nickel and dime fees customer service offered here. read more

I have been a customer of Lock It Up for 5 years now and as most of my experiences with them have been pleasant, I had the most amazing experience there recently. So much so that I felt the urge to give them a yelp review. As I got on here and noticed the depressing LACK of stars, I was immediately put off. I decided to read some of these complaints to make sure they were talking about the same wonderful people I was so ready to compliment. As I read, it seemed apparent that these "poor" reviews were by people who were upset with paying their late fees and were here after hours (which is only passed 8pm and who the eff is "REALLY SCARED" in the dark at 8pm??? AND I have been by passed 8pm to see if my code still works... it doesn't... but the place it very well lit so I don't see how anyone could be scared walking around). There are a reasons why places have specific hours of business. As long as you comply with the rules, you should never have a problem. Some people think they are ABOVE the rules and laws. It is so sad when money comes into play. People play a completely different tune. Yes, if you pay over the phone you have to pay a measly $2.50. Really? People are really getting upset and ruining a business' online reputation over a few bucks? I have called in and couldn't make an online payment before and Anita waived my fee because I did not have access to the internet at the time. If you are kind and respectful to other people, most likely you will get the same in return. So enough of my venting and on to the good stuff! So I had been having issues with my car lately and I went in to get some summer stuff. As I went to start my car, well it didn't... start that is. GRRRR!!! It was 100+ and I was NOT prepared for this. I called my mechanic and he couldn't get it until the next day. I went into the office with my tail between my legs to inform Anita and her husband Josh, they immediately sprung into action. Josh came out and helped me move my car out to the street and they offered me and my son cold water and even a snack for him. He was thrilled and I was actually able to get my car moved that day and all was well. Thanks to Anita and Josh. They are always nice and the place is always clean but this was truly amazing! read more

I found out on 17 December 2017 when I return to my unit after 3 months that my lock had been cut and EVERYTHING stolen. The thrives put there own lock on the unit. I highly do not recommend this facility because they don't follow their own security policies. The locks are supposed to have a sticker identifies authorized locks. The on site personnel don't even pay attention anymore is what I was told by the guy currently living there and running the place. If I had been notified that one of my 3 locks had been changed before finding out on my own. We probably would of caught the thrives or I wouldn't of lost everything, over $8000 in outdoor gear. As a active duty service member don't have time to constantly check my storage unit. read more